T-Mobile is closely monitoring Hurricane Isaias it makes its way toward the east coast of Florida, with landfall expected in the coming days. Our rapid-response teams are in the area and on standby to assist our customers and help minimize any potential service interruptions. In addition, we are working to ensure our employees, stores and facilities are well prepared for the storm conditions.

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In the meantime, we recommend customers, particularly along Florida’s east coast, take the following steps to prepare themselves for potential effects of the storm.

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More information on how T-Mobile prepares for storms like Hurricane Isaias, is available in the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fnews%2Fcommunity%2Fpreparing-for-the-2020-hurricane-season&data=02%7C01%7CJanielle.GoGuasch%40T-Mobile.com%7C378339ebc0b04c1006ec08d83588e486%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637318209343869205&sdata=rsy0%2FNQ%2BPCvXSYeDauAevl4iYFn2Lh3UgcilJ3G%2FJBo%3D&reserved=0">T-Mobile Newsroom</a>.

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T-Mobile is closely monitoring Hurricane Isaias it makes its way toward the east coast of Florida, with landfall expected in the coming days. Our

T-Mobile Responds to Hurricane Isaias | T-Mobile Newsroom

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T-Mobile is closely monitoring Hurricane Isaias it makes its way toward the east coast of Florida, with landfall expected in the coming days.

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T-Mobile is closely tracking the first large storm of the 2020 season, Tropical Storm Cristobal, as it makes its way through the Gulf of Mexico and is expected to make landfall in Gulf Coast states late Sunday.

We know how important it is to our customers to stay connected at times like this, and our teams stand ready to respond in the aftermath of the storm. We have a range of recovery equipment, including generators, ready in the area to utilize as needed.  

We recommend that our customers in Gulf states, specifically Louisiana and Alabama, take steps now to prepare themselves for the storm’s potential impact:

More information on how T-Mobile prepares for storms like Cristobal is available in the T-Mobile Newsroom: <a href="https://www.t-mobile.com/news/preparing-for-the-2020-hurricane-season" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com/news/preparing-for-the-2020-hurricane-season</a>

T-Mobile is closely tracking the first large storm of the 2020 season, Tropical Storm Cristobal, as it makes its way through the Gulf of Mexico and is

Tropical Storm Cristobal: Preparation tips for our customers | T-Mobile Newsroom

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https://www.t-mobile.com/news/community/tropical-storm-cristobal-preparation-tips-for-our-customers

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This has been an unrelenting hurricane season with three significant back-to-back storms pounding multiple states and islands and leaving behind

On the Road to Recovery in Puerto Rico | T-Mobile Newsroom

This has been an unrelenting hurricane season with three significant back-to-back storms pounding multiple states and islands and leaving behind tremendous devastation.

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https://www.t-mobile.com/news/blog/puerto-rico-network

As our customers and employees in Puerto Rico and parts of the Southeast US brace for <a href="https://newsroom.t-mobile.com/news-and-blogs/t-mobile-responds-to-hurricane-irma.htm">Hurricane Irma</a>, T-Mobile is reminding customers in areas of Texas that were affected by Hurricane Harvey that the Un-carrier is still there to help.
 “The hero stories keep rolling in. I couldn’t be more proud,” said John Legere, president and CEO of T-Mobile. “We are a family at times like this and it shows.” 
 Here are a few ways T-Mobile is offering assistance:
<ul>
<li>T-Mobile announced #HR4HR Home Runs for Hurricane Recovery. <a href="https://newsroom.t-mobile.com/news-and-blogs/hr4hr.htm">Click here</a> for more information.</li>
<li>T-Mobile is offering free texting/calling, as well as unlimited data for those not on T-Mobile ONE, until Sept. 15. T-Mobile and MetroPCS customers in the following area codes can call anywhere in the US for free (T-Mobile ONE customers always have unlimited calling/texting/data):
<ul style="list-style-type:circle;">
<li>Texas: 830, 512, 210, 936, 956, 361,979, 281, 832, 713, 409, 346</li>
<li>Louisiana: 337, 985</li>
</ul>
</li>
<li>T-Mobile has an Amazon.com Wish List with toiletries, bedding, microwave ovens and more that employees can purchase (or use our internal “Appreciation Zone” points to purchase!) for other employees. Employees can also donate used or unwanted phones and chargers for customers. </li>
<li>For employees, the T-Mobile Foundation has a 2:1 match for donations that employees make to the American Red Cross.</li>
</ul>
 T-Mobile also is continuing to promote ‘Text to Give’ to help those affected by Hurricane Harvey 
<ul>
<li>To donate $10 to the American Red Cross for Hurricane Harvey disaster relief efforts, text HARVEY to 90999. Messaging and data rates may apply. More information can be found at: <a href="http://www.mobilegiving.org/terms-and-conditions/">http://www.mobilegiving.org/terms-and-conditions/</a></li>
<li>To donate $10 to Team Rubicon’s Hurricane Harvey Relief Fund, text RUBICON to 80077. The donation will be charged to your next T-Mobile bill. Messaging and data rates may apply. More information can be found at: <a href="https://mgive.org/terms-of-service.aspx">https://mgive.org/terms-of-service.aspx</a></li>
<li>To donate $10 to Convoy of Hope’s Hurricane Harvey Relief Fund, text CONVOY to 50555. The donation will be charged to your next T-Mobile bill.  Messaging and data rates may apply. More information can be found at: <a href="https://mgive.org/terms-of-service.aspx">https://mgive.org/terms-of-service.aspx</a></li>
</ul>
 For more information on how T-Mobile is responding to Hurricane Irma: <a href="https://newsroom.t-mobile.com/news-and-blogs/t-mobile-responds-to-hurricane-irma.htm">https://newsroom.t-mobile.com/news-and-blogs/t-mobile-responds-to-hurricane-irma.htm</a>
 For information on how T-Mobile prepares for hurricanes: <a href="/content/t-mobile/corporate/news/articles/2017/05/t-mobile-prepares-for-2017-hurricane-season.html">https://newsroom.t-mobile.com/news-and-blogs/t-mobile-prepares-for-2017-hurricane-season.htm</a>

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As our customers and employees in Puerto Rico and parts of the Southeast US brace for Hurricane Irma, T-Mobile is reminding customers in areas of Texas

T-Mobile Responds to Hurricane Harvey | T-Mobile Newsroom

As our customers and employees in Puerto Rico and parts of the Southeast US brace for Hurricane Irma, T-Mobile is reminding customers in areas of Texas that were affected by Hurricane Harvey that the Un-carrier is still there to help.

https://www.t-mobile.com/news/press/t-mobile-responds-to-hurricane-harvey

With the start of the 2017 hurricane season on June 1, the Un-carrier readies its network and offers reminders to customers to help them stay connected before, during and after a storm
 T-Mobile’s (NASDAQ: TMUS) network team is preparing for the 2017 hurricane season.
 “During an emergency your phone is your connection to loved ones, first responders and critical information, and we’ll do everything we can to make sure service is available when you need it,” said Neville Ray, Chief Technology Officer of T-Mobile.
 In advance of any hurricane forecasted to make landfall in the U.S., T-Mobile sets up an engineering command center near the expected area of impact and deploys rapid-response teams to minimize interruptions to wireless service. These teams are prepared to maintain and deploy T-Mobile’s back-up power solutions, such as portable generators, fuel cells and mobile Cell on Wheels (COWs). In addition, T-Mobile’s Geo-Redundant Network Operation Centers (NOCs) closely manage network traffic and further coordinate any response to an event, such as the aftermath of a hurricane.
 To increase your chances of staying connected with loved ones before, during and after a storm or disaster, all consumers can take these important steps: 
<ul>
<li>Make sure your phone is fully charged before the storm and you have a plan to recharge it (like a car charger or portable charger) in case of a power outage. You can find several options at T-Mobile retail stores and <a href="http://www.t-mobile.com/accessories/chargers.html">online</a>.</li>
<li>Conserve phone battery life during power outages by using the power save mode in your phone’s settings. You should also reduce screen brightness and limit downloads, audio and video streaming, and non-critical apps.</li>
<li>Send a text instead of calling. Text messages are more likely to get through a wireless network during high-usage periods since they take up fewer network resources.</li>
<li>If you need to make a call, keep it short so others can also get through. The number of calls typically spikes during severe weather events, so keep the lines free for emergency workers and your neighbors.</li>
<li>Keep your phone dry by storing it in a plastic bag or other waterproof covering.</li>
<li>Use Wi-Fi calling if cellular service is not available. Wi-Fi calling allows T-Mobile customers with capable devices to text and make and receive voice calls via any Wi-Fi connection. For Apple phones, go to Settings > Phone > Wi-Fi Calling and for Android phones, go to Settings > More Connection Settings > Wi-Fi Calling. We recommend setting this up ahead of the storm.</li>
</ul>
 The National Oceanic and Atmospheric Administration (NOAA) is predicting this year’s season will be above normal again with a 70 percent chance of 11 to 17 named storms, including 5 to 9 hurricanes that could produce 2 to 4 major hurricanes, which are defined as Category 3, 4 or 5 storms. According to NOAA, in an average season there are 12 named storms, including six hurricanes, three of which could become major hurricanes. 
 Customers can stay up to date with the latest storm forecasts from NOAA’s National Weather Service at <a href="http://www.weather.gov/">weather.gov</a> and the National Hurricane Center at <a href="http://www.hurricanes.gov/">hurricanes.gov</a>. For T-Mobile Customer Care, visit <a href="http://www.my.t-mobile.com/">www.my.t-mobile.com</a> or call 611 from your T-Mobile handset.
About T-Mobile US, Inc. As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Our advanced nationwide 4G LTE network delivers outstanding wireless experiences to 72.6 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.   # # #   Media Contacts T-Mobile US Media Relations <a href="mailto:MediaRelations@T-Mobile.com">MediaRelations@T-Mobile.com</a>   Investor Relations  877-281-TMUS OR 212-358-3210  <a href="mailto:investor.relations@t-mobile.com">investor.relations@t-mobile.com</a>

With the start of the 2017 hurricane season on June 1, the Un-carrier readies its network and offers reminders to customers to help them stay connected

T-Mobile Prepares for 2017 Hurricane Season | T-Mobile Newsroom

With the start of the 2017 hurricane season on June 1, the Un-carrier readies its network and offers reminders to customers to help them stay connected before, during and after a storm

T-Mobile Prepares for 2017 Hurricane Season

https://www.t-mobile.com/news/press/t-mobile-prepares-for-2017-hurricane-season

The Un-carrier offers guidance to customers to keep them connected before, during and after the storms
Concord, CA — January 8, 2017 — With rain, snow and strong winds hitting Northern California and Northern Nevada over the next several days, T-Mobile’s operations and engineering teams are actively monitoring weather patterns and preparing equipment and supplies in affected areas to help customers stay connected.
 From readying backup generators, Cell-On-Wheels (COW), and fuel tanks, to setting up an engineering Command Center in the areas of expected impact, T-Mobile engineers and rapid response teams are ready to mobilize. In addition, T-Mobile’s Geo-Redundant Network Operation Centers (NOCs) will closely manage network traffic and further coordinate any response needed.
 Here are some important steps people can take to increase chances of connecting with loved ones before, during and after the storm: 
<ul>
<li>Make sure your phone is fully charged and have a plan to recharge your phone in case of a power outage, such as a car charger or portable power charger. You can find several options in our retail stores.</li>
<li>Conserve phone battery life during power outages by utilizing your phone’s power-save mode. Also consider reducing screen brightness, turning off location-based services when they’re not being used, and limiting app usage and downloads.</li>
<li>Send a text instead of calling. Text messages are more likely to get through during high usage periods since texts require fewer network resources.</li>
<li>If you need to make a call, keep it short so others can get through. The number of calls spikes during severe weather events; try to limit conversations and keep the network available for all to use.</li>
<li>Keep your phone dry by storing it in a plastic bag or other waterproof covering.</li>
<li>Make sure emergency contacts are updated on your phone.</li>
<li>Use Wi-Fi calling if cellular service is not available. Wi-Fi calling allows T-Mobile customers with capable devices to text and make and receive voice calls via any Wi-Fi connection.
<ul>
<li>For iOS go to Settings > Phone > Wi-Fi Calling.</li>
<li>For Android go to Settings > More Connection Settings > Wi-Fi Calling.</li>
</ul>
</li>
</ul>
 Customers can stay up to date with the latest storm forecasts from NOAA’s National Weather Service at <a href="http://www.weather.gov/">weather.gov</a>. For T-Mobile Customer Care, visit <a href="http://www.my.t-mobile.com/">www.my.t-mobile.com</a> or call 611 from your T-Mobile handset.
 # # #
About T-Mobile US, Inc.:   As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 71.5 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit <a href="http://www.t-mobile.com/">http://www.T-Mobile.com</a>.     Media Contact: T-Mobile US Media Relations <a href="mailto:MediaRelations@t-mobile.com">MediaRelations@t-mobile.com</a>

The Un-carrier offers guidance to customers to keep them connected before, during and after the&nbsp;storms Concord, CA — January 8, 2017 —&nbsp;With

T-Mobile Prepares for Series of Powerful Storms Impacting Northern California and Northern Nevada | T-Mobile Newsroom

The Un-carrier offers guidance to customers to keep them connected before, during and after the storms

T-Mobile Prepares for Series of Powerful Storms Impacting Northern California and Northern Nevada

https://www.t-mobile.com/news/press/t-mobile-prepares-for-series-of-powerful-storms-impacting-and

Bellevue, Washington – October 7, 2016 – T-Mobile has made ‘Text to Give’ available to help with disaster relief efforts in response to Hurricane Matthew. Customers can make donations using the following:
Red Cross
 Donate $10 to support the American Red Cross disaster relief efforts by texting MATTHEW to 90999. More information is available <a href="http://www.redcross.org/news/press-release/Red-Cross-and-Partners-Shelter-3600-as-Hurricane-Matthew-Nears-U-S-Blood-Collections-Affected?utm_source=arcfacebook&utm_medium=social&utm_campaign=matthewupdate">here</a>.
GlobalGiving
 Donate $10 to support GlobalGiving’s relief efforts by texting MATTHEW to 80100. More information is available <a href="https://www.globalgiving.org/projects/hurricane-matthew-relief-fund/donate/#mobile">here</a>. 
Save the Children
 Donate $25 to support Save the Children’s relief efforts by texting HURRICANE to 20222. More information is available <a href="http://www.savethechildren.org/">here</a>. 
World Vision
 Donate $25 to support World Vision’s relief efforts by texting HAITI to 777444. More information is available <a href="http://www.worldvision.org/">here</a>. 
 As we add additional charitable donation options, we will update this media alert.

Bellevue, Washington – October 7, 2016 – T-Mobile has made ‘Text to Give’ available to help with disaster relief efforts in response to Hurricane Matthew.

T-Mobile Offers ‘Text to Give’ for Hurricane Matthew Relief | T-Mobile Newsroom

T-Mobile has made ‘Text to Give’ available to help with disaster relief efforts in response to Hurricane Matthew.

T-Mobile Offers ‘Text to Give’ for Hurricane Matthew Relief

https://www.t-mobile.com/news/press/t-mobile-offers-text-to-give-for-hurricane-matthew-relief

The Un-carrier prepares its network and offers guidance to help keep customers connected before, during and after the storm
Updated October 8 @ 11:30AM PT 
 T-Mobile’s operations and engineering teams are closely monitoring Hurricane Matthew as it makes its way up the East Coast. The storm is currently affecting customers in coastal cities of North Florida, Georgia and the Carolinas. Our engineers are clearing issues quickly in South and Central Florida and are working to restore additional impacted sites as soon as it’s safe to do so. 
Orlando, FL — October 4, 2016 — With Hurricane Matthew currently expected to impact the coastal communities from Florida to the Outer Banks beginning Thursday morning, T-Mobile’s operations and engineering teams are actively monitoring weather patterns and preparing equipment and supplies in the potentially affected areas to help customers stay connected.
 The company is readying backup generators, Cell-On-Wheels (COW), and fuel tanks while setting up engineering Command Centers in the areas of expected impact. In addition, T-Mobile’s geo-redundant Network Operation Centers (NOCs) will closely manage network traffic and further coordinate any response needed.
 Here are some important steps people can take to increase chances of connecting with loved ones before, during and after the storm: 
<ul>
<li>Make sure your phone is fully charged before the storm and have a plan to recharge your phone in case of a power outage, such as a car charger or portable power charger. You also can find several options in our retail stores and <a href="http://www.t-mobile.com/accessories/chargers.html">online</a>.</li>
<li>Conserve phone battery life during power outages by utilizing your phone’s power-save mode. Also consider reducing screen brightness, turning off location-based services when they’re not being used, and limiting app usage and downloads.</li>
<li>Send a text instead of calling. Text messages are more likely to get through during high usage periods since texts require fewer network resources.</li>
<li>If you need to make a call, keep it short so others can also get through. The number of calls spikes during severe weather events; try to limit conversations and keep the network available for all to use.</li>
<li>Keep your phone dry by storing it in a plastic bag or other waterproof covering.</li>
<li>Make sure emergency contacts are updated on your phone.</li>
<li>Use Wi-Fi calling if cellular service is not available. Wi-Fi calling allows T-Mobile customers with capable devices to text and make and receive voice calls via any Wi-Fi connection.</li>
<li>For iOS go to Settings > Phone > Wi-Fi Calling.</li>
<li>For Android go to Settings > More Connection Settings > Wi-Fi Calling.</li>
</ul>
 Customers can stay up to date with the latest storm forecasts from NOAA’s National Weather Service at <a href="http://www.weather.gov/">weather.gov</a> and the National Hurricane Center at <a href="http://www.hurricanes.gov/">hurricanes.gov</a>. For T-Mobile Customer Care, visit <a href="http://www.my.t-mobile.com/">www.my.t-mobile.com</a> or call 611 from your T-Mobile handset.
 For information on what T-Mobile is doing to help those impacted by Hurricane Matthew, visit: <a href="/content/t-mobile/corporate/news/articles/2016/10/hurricane-matthew.html">https://newsroom.t-mobile.com/news-and-blogs/hurricane-matthew.htm</a>
 # # #
About T-Mobile US, Inc.
 As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.
Media Contacts
 T-Mobile US Media Relations
<a href="mailto:MediaRelations@T-Mobile.com">MediaRelations@t-mobile.com</a>
Wi-Fi Calling: Not compatible with TTY devices at this time (including calls to 911). More <a href="http://www.t-mobile.com/company/company-info/consumer/accessibility-policy.html">info</a>.

The Un-carrier prepares its network&nbsp;and offers guidance to&nbsp;help keep customers connected before, during and after the&nbsp;storm Updated October

T-Mobile Responds to Hurricane Matthew | T-Mobile Newsroom

The Un-carrier prepares its network and offers guidance to help keep customers connected before, during and after the storm

T-Mobile Prepares for Hurricane Matthew along the East Coast

https://www.t-mobile.com/news/press/t-mobile-prepares-for-hurricane-matthew-along-the-east-coast

Updated October 6, 2016 at 2:30am ET:
 Cuba’s domestic telecommunications infrastructure is being overwhelmed by calls from the US in the wake of Hurricane Matthew. As a result, the Cuban telco has taken action to limit the volume of calls going into the country, and customers may get an all circuits busy message. This change will go into effect immediately. Customers are encouraged to only call for emergencies and keep the duration of their calls as short as possible.
Bellevue, Washington – October 3, 2016 – To help our customers connect with loved ones in the path of Hurricane Matthew, T-Mobile is making it free to call and text from the United States to affected areas including the Bahamas, Bermuda, Cuba, Haiti, Jamaica and Turks & Caicos. T-Mobile will also waive roaming fees on calls and texts for customers in Bahamas, Bermuda, Haiti, Jamaica and Turks & Caicos.
 “Our thoughts and prayers are with everyone in the path of this powerful storm,” said John Legere, president and CEO of T-Mobile. “Please be sure to check on your loved ones.”
 The offer applies to all T-Mobile ONE and T-Mobile Simple Choice customers (postpaid and prepaid), as well as customers of MetroPCS, GoSmart Mobile, and WalMart Family Mobile. It is effective from October 4 PT through October 7, 2016 11:59 PM PT. Customers will see regular charges on their bills with corresponding credits.
 For information on what T-Mobile is doing to prepare for Hurricane Matthew, visit: <a href="https://newsroom.t-mobile.com/news-and-blogs/t-mobile-prepares-for-hurricane-matthew-along-the-east-coast.htm">https://newsroom.t-mobile.com/news-and-blogs/t-mobile-prepares-for-hurricane-matthew-along-the-east-coast.htm</a>
 ###
Media Contact
 T-Mobile US Media Relations
<a href="mailto:MediaRelations@t-mobile.com">MediaRelations@t-mobile.com</a>

Updated October 6, 2016 at 2:30am ET: Cuba’s domestic telecommunications infrastructure is being overwhelmed by calls from the US in the wake of Hurricane

T-Mobile Customers Can Call and Text Areas Impacted by Hurricane Matthew for Free | T-Mobile Newsroom

To help our customers connect with loved ones in the path of Hurricane Matthew, T-Mobile is making it free to call and text from the United States to affected areas including the Bahamas, Bermuda, Cuba, Haiti, Jamaica and Turks &amp; Caicos.

T-Mobile Customers Can Call and Text Areas Impacted by Hurricane Matthew for Free

https://www.t-mobile.com/news/press/hurricane-matthew

The Un-carrier prepares its network and offers guidance to help keep customers connected before, during and after the storm
Tampa, Florida — September 1, 2016 — With Hurricane Hermine expected to hit the Southeastern U.S. beginning early tomorrow as a Category 1 storm, T-Mobile’s operations and engineering teams are hard at work actively monitoring weather patterns and preparing equipment and supplies needed to help customers stay connected.
 The company is readying backup generators, Cell-On-Wheels (COW), and fuel tanks while setting up engineering Command Centers in the areas of expected impact. In addition, T-Mobile’s Geo-Redundant Network Operation Centers (NOCs) will closely manage network traffic and further coordinate any response needed.
 Here are some important steps people can take to increase chances of connecting with loved ones before, during and after the storm: 
<ul>
<li>Make sure your phone is fully charged before the storm and have a plan to recharge your phone in case of a power outage, such as a car charger or portable power charger. You also can find several options in our retail stores and <a href="http://www.t-mobile.com/accessories/chargers.html">online</a>.</li>
<li>Conserve phone battery life during power outages by utilizing your phone’s power-save mode. Also consider reducing screen brightness, turning off location-based services when they’re not being used, and limiting app usage and downloads.</li>
<li>Send a text instead of calling. Text messages are more likely to get through during high usage periods since texts require fewer network resources.</li>
<li>If you need to make a call, keep it short so others can also get through. The number of calls spikes during severe weather events; try to limit conversations and keep the network available for others.</li>
<li>Keep your phone dry by storing it in a plastic bag or other waterproof covering.</li>
<li>Make sure emergency contacts are updated on your phone.</li>
<li>Use Wi-Fi calling if cellular service is not available. Wi-Fi calling allows T-Mobile customers with capable devices to text and make and receive voice calls via any Wi-Fi connection.
<ul>
<li>For iOS go to Settings > Phone > Wi-Fi Calling.</li>
<li>For Android go to Settings > More Connection Settings > Wi-Fi Calling.</li>
</ul>
</li>
</ul>
 Customers can stay up to date with the latest storm forecasts from NOAA’s National Weather Service at <a href="http://www.weather.gov/">weather.gov</a> and the National Hurricane Center at <a href="http://www.hurricanes.gov/">hurricanes.gov</a>. For T-Mobile Customer Care, visit <a href="http://www.my.t-mobile.com/">www.my.t-mobile.com</a> or call 611 from your T-Mobile handset.
# # #
About T-Mobile US, Inc. As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.     Media Contacts T-Mobile US Media Relations <a href="mailto:MediaRelations@T-Mobile.com">MediaRelations@t-mobile.com</a>   Wi-Fi Calling: Not compatible with TTY devices at this time (including calls to 911). More <a href="http://www.t-mobile.com/company/company-info/consumer/accessibility-policy.html">info</a>.

The Un-carrier prepares its network&nbsp;and offers guidance to help keep customers connected before, during and after the&nbsp;storm Tampa, Florida —

T-Mobile Prepares for Hurricane Hermine in the Southeast | T-Mobile Newsroom

T-Mobile Prepares for Hurricane Hermine in the Southeast

https://www.t-mobile.com/news/press/t-mobile-prepares-for-hurricane-hermine-in-the-southeast

With the approach of the 2016 hurricane season (June 1-November 30), the Un-carrier prepares its network and offers guidance to help keep customers connected before, during and after any storm
Bellevue, Washington — May 27, 2016 — T-Mobile (NASDAQ: TMUS) is preparing in advance to get its network – and its customers ready – for what’s expected to be a challenging hurricane season. The National Hurricane Center at NOAA (National Oceanic and Atmospheric Administration) this morning released its 2016 Atlantic Hurricane Season Outlook, and it‘s anticipating more activity than we’ve seen in years with 10-16 tropical storms and 4-8 hurricanes, with up to four major (category 3 or worse) hurricanes.
 “We know how critical it is to stay connected with the people you care about—especially in an emergency” said Neville Ray, Chief Technology Officer of T-Mobile. “Day in and day out, this team works incredibly hard to deliver the best possible network experience to our customers. And, when the weather turns nasty, we go into overdrive to keep our network running and keep you connected when you need it most.”
 In advance of any hurricane forecast to make landfall in the U.S., T-Mobile sets up an engineering command center near the expected area of impact and is able to rapidly deploy response teams to ensure interruptions to service are kept at a minimum. These teams are prepared to maintain and deploy T-Mobile’s back-up power solutions, such as generators, fuel cells and Cell on Wheels (COWs). In addition, T-Mobile’s Geo-Redundant Network Operation Centers (NOCs) closely manage network traffic and further coordinate any response to an event such as the aftermath of a hurricane.
 For all consumers, here are some important steps you can take to increase your chances of connecting with loved ones before, during and after any storm or disaster: 
<ul>
<li>Make sure your phone is fully charged before the storm and have a plan to recharge your phone in case of a power outage, such as a car charger or portable power charger. You can find several options in our retail stores and <a href="http://www.t-mobile.com/accessories/chargers.html">online</a>.</li>
<li>Conserve phone battery life during power outages by utilizing the power save mode in your phone’s settings. You should also reduce screen brightness and limit downloads, streaming and the use of any apps.</li>
<li>Send a text instead of calling. Text messages are more likely to get through during high usage periods since texts require fewer network resources.</li>
<li>If you need to make a call, keep it short so others can also get through. The number of calls spikes during severe weather events, so keep the lines free for emergency workers and your neighbors.</li>
<li>Keep your phone dry by storing it in a plastic bag or other waterproof covering.</li>
<li>Use Wi-Fi calling if cellular service is not available. Wi-Fi calling allows T-Mobile customers with capable devices to text and make and receive voice calls via any Wi-Fi connection. Go to Settings > Phone > Wi-Fi Calling for iOS, and Settings > More Connection Settings > Wi-Fi Calling for Android. We recommend setting this up ahead of the storm.</li>
</ul>
 Customers can stay up to date with the latest storm forecasts from NOAA’s National Weather Service at <a href="http://www.weather.gov/">weather.gov</a> and the National Hurricane Center at <a href="http://www.hurricanes.gov/">hurricanes.gov</a>. For T-Mobile Customer Care, visit <a href="http://www.my.t-mobile.com/">www.my.t-mobile.com</a> or call 611 from your T-Mobile handset.
About T-Mobile US, Inc. As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to more than 65.5 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.   # # #   Media Contacts T-Mobile US Media Relations <a href="mailto:MediaRelations@T-Mobile.com">MediaRelations@T-Mobile.com</a>

With the approach of the 2016 hurricane season (June 1-November 30), the Un-carrier prepares its network&nbsp;and offers guidance to help keep customers

T-Mobile Prepares for 2016 Hurricane Season | T-Mobile Newsroom

With the approach of the 2016 hurricane season (June 1-November 30), the Un-carrier prepares its network and offers guidance to help keep customers connected before, during and after any storm

T-Mobile Prepares for 2016 Hurricane Season

https://www.t-mobile.com/news/press/2016-hurricane-season

Bellevue, Washington - October 24, 2015 - To help our customers connect with loved ones, T-Mobile is making it free to call and text to and from the United States (including Puerto Rico), and Mexico as the country recovers from the damage caused by Hurricane Patricia. This also includes free calling and texting within Mexico.
 While most T-Mobile Simple Choice customers can already call and text to, from and within Mexico at no extra charge, this relief effort applies to all T-Mobile Simple Choice and Pay-in-Advance customers, as well as customers of MetroPCS, GoSmart Mobile, and WalMart Family Mobile and is effective from Friday, October 23 through Saturday, November 7, 2015. Postpaid customers who placed calls on the 23rd will receive retroactive credits.
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Media Contact T-Mobile US Media Relations
<a href="mailto:MediaRelations@t-mobile.com">MediaRelations@t-mobile.com</a>

Bellevue, Washington - October 24, 2015 - To help our customers connect with loved ones, T-Mobile is making it free to call and text to and from the

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