core/heading

Tropical Storm Beta made landfall on the middle Texas coast overnight, and at this stage we are pleased to report that there are no impacts to our network in the area. Our teams continue to monitor the situation as the storm is projected to progress northeastward along the Texas Gulf Coast into Louisiana and Mississippi throughout the week, and are ready to respond and support our customers, as needed.

core/paragraph

Due to heavy rainfall and storm surge, over the coming days impacted areas may experience major flooding, which could affect some of our stores’ hours of operations. If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

As Tropical Storm Beta approaches the Texas Gulf Coast today, T-Mobile has been tracking the storm closely in partnership with the National Weather Service and making necessary preparations to our network to minimize any service interruptions that may occur.

If you are in an area that could potentially be impacted, please follow any evacuation orders that may be issued by local authorities and do all you can to stay safe.

We know how staying connected is key in times like these. As a reminder, the majority of T-Mobile and Sprint customers are on plans offering unlimited talk, text and data.

core/list

If you are a customer and need assistance or have questions about your account or service, please call 611 or 1-800-937-8997 from your handset and we will be happy to help.

In the meantime, we recommend customers take the following steps to prepare themselves for potential effects of the storm.

*During congestion, customers using >50GB/mo. and Essentials customers may notice lower speeds than other customers due to data prioritization. Metro by T-Mobile customers using >35GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization.  

T-Mobile Newsroom

UPDATE - September 22, 2020Tropical Storm Beta made landfall on the middle Texas coast overnight, and at this stage we are pleased to report that there

Tropical Storm Beta: Information for T-Mobile and Metro by T-Mobile Customers | T-Mobile Newsroom

Home

Posts

Tropical Storm Beta: Information for T-Mobile and Metro by T-Mobile Customers

AlexandraFidler

https://www.t-mobile.com/news/_admin/uploads/2020/06/nr-generic-Toggle-T.png

https://www.t-mobile.com/news/community/tropical-storm-beta-information-for-t-mobile-and-metro-by-t-mobile-customers

twitter:card

twitter:creator

twitter:description

twitter:image

twitter:site

twitter:title

Over the weekend, our network restoration progressed significantly in areas most impacted by Hurricane Sally. In Mobile, AL we are near full restoration and expect remaining impacts to be resolved in the coming days.  

Customer & Community Support

Over the weekend, our community relief trucks supported our customers at closed stores in the Mobile, AL and Fort Walton, FL areas. Over the coming days, our community relief trucks will deploy to closed stores in the Pensacola, FL area, providing WIFI access and charging facilities in accordance with social distancing measures for COVID-19.

A small number of stores remain closed in the aftermath of the storm. As a reminder, If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

core/image

core/gallery

As our teams work diligently to keep our customers connected, our network continues to hold up well and we are seeing significant service restoration progress across impacted areas in the southeast region.

We also remind customers that from 9/15 through 9/21, T-Mobile is waiving overage charges for talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in selected areas of MS, AL and FL who are not already on unlimited plans – details below.

Most of our affected sites remain in the Mobile, AL area. Engineering teams are busy deploying additional generators and refueling others in the main area of impact. At the same time, our fleet vehicles are on the move providing coverage solutions for impacted communities.  

Community relief trucks will begin supporting our customers, assisting in locations where there are closed stores this upcoming weekend. The trucks will be providing WIFI access and charging facilities in a socially distanced manner in line with COVID restrictions.

T-Mobile is waiving overage charges for talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in selected areas of Texas and Louisiana who are not already on unlimited plans. From 9/15 through 9/21, we are providing unlimited talk, text and data for customers in the following locations:

As a reminder, the majority of our T-Mobile and Sprint customers outside of the above area codes are already on plans offering unlimited talk, text and data.

We’ve had to close some of our stores in the aftermath of the storm. If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

Hurricane Sally made landfall in Alabama early this morning, causing damage and power outages in the area. As the storm progresses, our teams are closely tracking the evolving situation and are working closely with local authorities to gain access to impacted areas as soon as it is safe to do so.

The T-Mobile network held up well as the storm made landfall this morning. Our teams continue to closely assess storm impacts on the network, and at this stage the majority of affected sites are in the Mobile, AL area.

We have a wide range of personnel and equipment to aid our response including additional generators, a fleet of temporary network solutions such as Cells on Wheels (COWs), Cells on Light Trucks (COLTs) satellite infrastructure, small cells, Mobile Command Trailers, WiFi hotspots and a host of other physical and technical capabilities to minimize interruptions for our customers.

The aftermath of large storms is usually a time of high demand for wireless networks as our customers look to stay in touch with loved ones and authorities. We recommend that, where possible, customers send a text instead of making a call. If you need to make a call, we encourage you to try WiFi calling (if you have a working WiFi connection) and keep calls as short as possible.

If you are a Sprint customer on the Sprint network, you can roam on the T-Mobile network if the Sprint network is impacted and T-Mobile is not.

Community teams stand by equipped with various relief supplies and devices and are ready to support as needed once it is safe to do so. Further information on this effort will be added to this page as logistics are confirmed.

T-Mobile is waiving overage charges for talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in select areas of AL, MS and FL who are not already on unlimited plans. From 9/15 through 9/21, we are providing unlimited talk, text and data for customers in the following locations in AL, MS and FL:

We’ve had to close some of our stores in the aftermath of the storm. If you need to visit us, please reach out to your <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fstore-locator&data=02%7C01%7CAlexandra.Fidler1%40T-Mobile.com%7Cdc5c6e728e3648236ade08d85ac7bea5%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637359161221764761&sdata=VLTb0XhMos7lWUHOCXWIzlMD%2Bl6v%2B4E8WrnuWB8UlY0%3D&reserved=0">local store</a> to confirm they are open. We encourage you to prioritize your safety at this time and call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service.

More information on our response

Over the coming days, you can stay up to date on our response and recovery efforts via the following channels:

While Hurricane Sally nears landfall and is projected to move along the coast in areas of Louisiana to the Florida Panhandle, T-Mobile is taking action to prepare and support affected communities during and after the storm.

Our local teams are working hard to prepare our networks in areas across LA, AL, MS, and FL that are in the storm’s projected path. We’ve staged a number of temporary solutions for quick deployment where needed in the aftermath of the storm.

Even with the measures we take to prepare our networks and with our increased capacity and ability to swiftly take action, there is still the potential for power outages and other communications service interruptions.

If your mobile service is interrupted or spotty immediately following a hurricane, we recommend customers try the following:

Our Community Relief Trucks are fully stocked with charging equipment, devices and various relief supplies to support affected communities when the storm has passed.

We remind our customers that the majority of our T-Mobile and Sprint customers are already on plans offering unlimited talk, text and data.

A number of our stores in areas of possible impact are taking safety precautions and may be closed over the coming days. If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

Help people impacted by Hurricane Sally as well as those who have already been impacted by Hurricane Laura. Text HURRICANES to 90999 to donate $10 to the American Red Cross to help those most affected by both hurricanes. Your donation enables the Red Cross to prepare for, respond to and help people recover from this disaster. Text messaging charges may apply, and the one-time donation will show up on their next T-Mobile bill. For more information, please visit: <a href="https://www.t-mobile.com/customers/text-to-give">https://www.t-mobile.com/customers/text-to-give</a>

See T-Mobile.com for plan information, Terms & Conditions, and other policies.

As Hurricane Sally approaches Gulf Coast, T-Mobile is receiving regular updates from our partners at the National Weather Service and taking all the necessary steps to prepare our network ahead of the storm’s arrival to help minimize any service interruptions that may occur.

tmobile-blocks/downloadable-assets

As Hurricane Sally approaches Gulf Coast, T-Mobile is taking all the necessary steps to prepare our network ahead of the storm’s arrival to help minimize any service interruptions that may occur.

Hurricane Sally: Information for T Mobile and Metro by T Mobile customers | T-Mobile Newsroom

Hurricane Sally: Information for T Mobile and Metro by T Mobile customers

JayGoGuasch

https://www.t-mobile.com/news/_admin/uploads/2020/09/nr-article-Hurricane-9-14-20.png

https://www.t-mobile.com/news/community/hurricane-sally-information-for-t-mobile-customers

https://www.t-mobile.com/news/_admin/uploads/2020/09/ntc-Hurricane-9-14-20.png

Update – September 1st, 2020

Our network engineering teams continue to make great progress and our network is close to being fully functional across Louisiana parishes and Texas counties impacted by Hurricane Laura. As of now, just 2% of our sites across the impacted areas are affected by power and/or transport issues. We have a large number of generators deployed and our teams continue to work quickly to restore those sites as soon as possible.

We continue to deploy community relief trucks to support impacted communities. We provided WiFI and delivered charging and device solutions in Nederland, Texas and in Lafayette and Sulfur, La. This evening, our teams will also be making a stop at the Beaumont, Texas shelter located at the Holy Family Retreat Center to drop off supplies, including charging banks and devices.

Some of our stores are impacted so if you need to visit us, please check in first with your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open and hours. As a reminder, you can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service.

Update – August 28th, 2020

Our network continues to hold up well and field surveys are revealing limited damage to our infrastructure. We are also happy to report that a large number of our stores have reopened with limited hours as safety conditions and access have allowed.

We also remind customers that from 8/27 through 9/1, T-Mobile is waiving overage charges for talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in selected areas of Texas and Louisiana who are not already on unlimited plans – details below.

Most of our of affected sites are in the Lake Charles to Shreveport area in Louisiana. Engineering teams have been busy deploying additional generators and refueling others throughout the main area of impact across the Texas and Louisiana coast. <s></s>

Community relief trucks will begin supporting our customers, assisting in locations where there are closed stores. The trucks will be providing WIFI access and charging facilities in a socially distanced manner in line with COVID restrictions.

T-Mobile is waiving overage charges for talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in selected areas of Texas and Louisiana who are not already on unlimited plans. From 8/27 through 9/1, we are providing unlimited talk, text and data for customers in the following locations:

The majority of our T-Mobile and Sprint customers outside of the above area codes are already on plans offering unlimited talk, text and data.

If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

See T-Mobile.com for plan information, Terms & Conditions, and other policies.

Update: August 27th, 2020 – 5pm PT

T-Mobile is waving overage charges for talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in selected areas of Texas and Louisiana who are not already on unlimited plans. From 8/27 through 9/1, we are providing unlimited talk, text and data for customers in the following locations:

Help people affected by Hurricane Laura. Text LAURA to 90999 to donate $10 to the American Red Cross to help those most affected by Hurricane Laura. Your donation enables the Red Cross to prepare for, respond to and help people recover from this disaster. Text messaging charges may apply, and the one-time donation will show up on their next T-Mobile bill. For more information, please visit: <a href="https://www.t-mobile.com/customers/text-to-give">https://www.t-mobile.com/customers/text-to-give</a>

See T-Mobile.com for plan information, Terms & Conditions, and other policies.

Update: August 27th, 2020

Hurricane Laura made landfall in Texas and Louisiana overnight, causing large amounts of damage and widespread power outages throughout the region.

The situation is still very fluid as first responders and utilities assess the damage caused by the storm. Our teams are working closely with authorities to gain safe access to impacted areas and working around the clock to refuel backup generators and deploying additional backup power where needed to make sure our customers stay connected while they recover from the impacts of this storm.

The T-Mobile network held up well during the storm, with only a small number of sites affected at the moment, predominantly in the Lake Charles area.

In addition to this, our Network Operations Center is also monitoring the performance of our network and adjusting capacity as needed.

Community teams are in close contact with authorities and local shelter operators to coordinate relief activities and delivery of supplies. Further information on this effort will be added to this page as logistics are confirmed.

We’ve had to close some of our stores in the aftermath of the storm. If you need to visit us, please reach out to your <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fstore-locator&data=02%7C01%7CJanielle.GoGuasch%40T-Mobile.com%7C60033adf19174095f02308d84ac49636%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637341555473909859&sdata=Ul62uxSV9nWV2OKnigMy7DhvqLa%2BtZccP6ZoJ0Rm5gs%3D&reserved=0">local store</a> to confirm they are open. We encourage you to prioritize your safety at this time and call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service.

Update: August 26th, 2020

As Hurricane Laura nears landfall along the Texas and Louisiana coasts Wednesday night and rapidly builds to a Category 4 storm, T-Mobile is doing everything we can to support affected communities during and after the storm.

If you are in an area that could potentially be impacted, we encourage you to please follow any evacuation orders that may be issued by local authorities and do all you can to stay safe.

Our local teams are working hard to prepare our network in Texas, Louisiana, Arkansas and other states in the storm’s projected path. We have taken a number of measures ahead of the storm's impact including:

Our fleet of Community Relief Trucks are fully stocked with charging equipment and various relief supplies to serve our affected communities when the storm has passed. Community teams are working closely with local shelter operators to ensure supplies arrive where they are most needed.

Staying connected is key in times like these, we’d like to remind our customers that the majority of T-Mobile and Sprint customers are on plans offering unlimited talk, text and data.

A number of our stores in TX and LA are taking safety precautions and may be closed ahead of the storm’s arrival and in the coming days. If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open.

Update: August 25th 2020

As Tropical Storm Marco weakens and Hurricane Laura makes landfall, T-Mobile customer and network teams are staying vigilant and preparing emergency equipment in the Gulf Coast to ensure we are able to quickly mobilize as needed after the storm. We will continue to update this page as new information becomes available.

Even with the measures we take to prepare our networks and with our increased capacity and ability to swiftly take action, there is still the potential for power outages and other communication service interruptions.

There are many options for customers and the community to stay up to date on response and recovery efforts:

As Hurricane Marco and Tropical Storm Laura approach the Gulf Coast, T-Mobile is closely monitoring both storms and evaluating ways to support our customers and employees. If you are in an area that could potentially be impacted, we encourage you to follow any evacuation orders that may be issued by local authorities and hope that you stay safe over the coming days.

Our local teams are working hard to prepare our network ahead of the storms making landfall, to help minimize any service interruptions that may occur. Depending on the projected tracks of the storms, we may also need to take preventative action and close some of our stores. If you need to visit one of our locations, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm their status.

We know staying connected is important and we remind our customers that the majority of T-Mobile and Sprint customers are on plans offering unlimited talk, text and data. For T-Mobile, these are the Magenta, T-Mobile One, or Simple Choice plans, while Sprint’s Unlimited, Unlimited Freedom and certain older plans are also covered. Metro by T-Mobile customers also have unlimited talk and text on all plans. 

Suggested preparation tips We recommend customers take some steps to prepare themselves for potential effects of the storm:

For more safety tips and more information on how T-Mobile prepares for storms and hurricanes: <a href="https://www.t-mobile.com/news/community/preparing-for-the-2020-hurricane-season">https://www.t-mobile.com/news/community/preparing-for-the-2020-hurricane-season</a>

During congestion, the small fraction of T-Mobile customers using >50GB/mo. (and Metro customers using >35GB/mo.) may notice reduced speeds (and Metro customers may notice reduced speeds vs. T-Mobile customers) until next bill cycle due to data prioritization

core/file

As Hurricane Marco and Tropical Storm Laura approach the Gulf Coast, T-Mobile is closely monitoring both storms and evaluating ways to support our customers and employees.

Hurricane Laura: Information for T-Mobile and Metro by T-Mobile customers | T-Mobile Newsroom

Hurricane Laura: Information for T-Mobile and Metro by T-Mobile customers

https://www.t-mobile.com/news/_admin/uploads/2020/07/nr-thumbnail-Hurricane-7-31-20.png

https://www.t-mobile.com/news/community/hurricane-marco-and-tropical-storm-laura

T-Mobile crews worked over the weekend to restore our network to serve customers in the Northeast U.S., including Connecticut, New Jersey, New York and across the New England area and we expect full restoration within the coming days. We continue to work on a small number of Sprint sites still affected in Connecticut, Northern Jersey and NYC. These sites are down primarily due to lack of power. We have a large number of generators deployed in the area to help keep our customers connected.

We are continuing to monitor and manage the impacts of heavy rainfall, wind damage and flooding caused by Tropical Storm Isaias as it moved north along the east coast and into Canada. We can confirm our network is fully restored in North Carolina and Virginia, and is recovering well in other areas.

Currently, we are seeing greatest network impacts across New Jersey and Connecticut, as well as smaller numbers of sites down in Philadelphia and the New England area. Over the coming days, some customers in these areas may experience intermittent impacts in service.

We appreciate our customers’ understanding and reassure them that our teams continue to work quickly to restore service in remaining impacted areas, as safety conditions allow. In addition to working very closely with local power providers, we are also deploying generators in some areas where there is lack of power.

The vast majority of our stores in impacted areas are open business as usual. If you’d like to visit a store in an impacted area, feel free to call us first to check the status of your local store.

T-Mobile is closely monitoring Hurricane Isaias as it makes its way toward the east coast of Florida, with landfall expected in the coming days. Our rapid-response teams are in the area and on standby to assist our customers and help minimize any potential service interruptions. In addition, we are working to ensure our employees, stores and facilities are well prepared for the storm conditions.

In the meantime, we recommend customers, particularly along Florida’s east coast, take the following steps to prepare themselves for potential effects of the storm.

More information on how T-Mobile prepares for storms like Hurricane Isaias, is available in the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fnews%2Fcommunity%2Fpreparing-for-the-2020-hurricane-season&data=02%7C01%7CJanielle.GoGuasch%40T-Mobile.com%7C378339ebc0b04c1006ec08d83588e486%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637318209343869205&sdata=rsy0%2FNQ%2BPCvXSYeDauAevl4iYFn2Lh3UgcilJ3G%2FJBo%3D&reserved=0">T-Mobile Newsroom</a>.

Update August 10, 2020T-Mobile crews worked over the weekend to restore our network to serve customers in the Northeast U.S., including Connecticut, New

T-Mobile Responds to Hurricane Isaias | T-Mobile Newsroom

T-Mobile Responds to Hurricane Isaias

https://www.t-mobile.com/news/community/tmobile-responds-to-hurricane-isaias

T-Mobile is closely monitoring Hurricane Isaias it makes its way toward the east coast of Florida, with landfall expected in the coming days.

https://www.t-mobile.com/news/_admin/uploads/2020/07/ntc-Hurricane-7-31-20.png

T-Mobile is closely tracking the first large storm of the 2020 season, Tropical Storm Cristobal, as it makes its way through the Gulf of Mexico and is expected to make landfall in Gulf Coast states late Sunday.

We know how important it is to our customers to stay connected at times like this, and our teams stand ready to respond in the aftermath of the storm. We have a range of recovery equipment, including generators, ready in the area to utilize as needed.  

We recommend that our customers in Gulf states, specifically Louisiana and Alabama, take steps now to prepare themselves for the storm’s potential impact:

More information on how T-Mobile prepares for storms like Cristobal is available in the T-Mobile Newsroom: <a href="https://www.t-mobile.com/news/preparing-for-the-2020-hurricane-season" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com/news/preparing-for-the-2020-hurricane-season</a>

T-Mobile is closely tracking the first large storm of the 2020 season, Tropical Storm Cristobal, as it makes its way through the Gulf of Mexico and is

Tropical Storm Cristobal: Preparation tips for our customers | T-Mobile Newsroom

Tropical Storm Cristobal: Preparation tips for our customers

https://www.t-mobile.com/news/_admin/uploads/2020/06/TrucksReady-Thumb-768x768.png

https://www.t-mobile.com/news/community/tropical-storm-cristobal-preparation-tips-for-our-customers

https://www.t-mobile.com/news/_admin/uploads/2020/06/TrucksReady-Thumb-1024x1024.png

PRTowerClimb | T-Mobile Newsroom

https://www.t-mobile.com/news/media-library/prtowerclimb-2

https://www.t-mobile.com/news/_admin/uploads/2017/10/PRTowerClimb.jpg

barge | T-Mobile Newsroom

https://www.t-mobile.com/news/media-library/barge-2

https://www.t-mobile.com/news/_admin/uploads/2017/10/barge.jpg

HeadedToPR | T-Mobile Newsroom

https://www.t-mobile.com/news/media-library/headedtopr-2

https://www.t-mobile.com/news/_admin/uploads/2017/10/HeadedToPR.jpg

MariaTwo | T-Mobile Newsroom

https://www.t-mobile.com/news/media-library/mariatwo-2

https://www.t-mobile.com/news/_admin/uploads/2017/10/MariaTwo.jpg

MariaOne | T-Mobile Newsroom

https://www.t-mobile.com/news/media-library/mariaone-2

https://www.t-mobile.com/news/_admin/uploads/2017/10/MariaOne.jpg

loonnevada1 | T-Mobile Newsroom

https://www.t-mobile.com/news/media-library/loonnevada1

https://www.t-mobile.com/news/_admin/uploads/2017/10/loonnevada1.jpg

This has been an unrelenting hurricane season with three significant back-to-back storms pounding multiple states and islands and leaving behind

On the Road to Recovery in Puerto Rico | T-Mobile Newsroom

On the Road to Recovery in Puerto Rico

Jonathan Zwickel

This has been an unrelenting hurricane season with three significant back-to-back storms pounding multiple states and islands and leaving behind tremendous devastation.

https://www.t-mobile.com/news/_admin/uploads/2002/03/article-default.desktop.jpg

https://www.t-mobile.com/news/blog/puerto-rico-network

As our customers and employees in Puerto Rico and parts of the Southeast US brace for <a href="https://newsroom.t-mobile.com/news-and-blogs/t-mobile-responds-to-hurricane-irma.htm">Hurricane Irma</a>, T-Mobile is reminding customers in areas of Texas that were affected by Hurricane Harvey that the Un-carrier is still there to help.
 “The hero stories keep rolling in. I couldn’t be more proud,” said John Legere, president and CEO of T-Mobile. “We are a family at times like this and it shows.” 
 Here are a few ways T-Mobile is offering assistance:
<ul>
<li>T-Mobile announced #HR4HR Home Runs for Hurricane Recovery. <a href="https://newsroom.t-mobile.com/news-and-blogs/hr4hr.htm">Click here</a> for more information.</li>
<li>T-Mobile is offering free texting/calling, as well as unlimited data for those not on T-Mobile ONE, until Sept. 15. T-Mobile and MetroPCS customers in the following area codes can call anywhere in the US for free (T-Mobile ONE customers always have unlimited calling/texting/data):
<ul style="list-style-type:circle;">
<li>Texas: 830, 512, 210, 936, 956, 361,979, 281, 832, 713, 409, 346</li>
<li>Louisiana: 337, 985</li>
</ul>
</li>
<li>T-Mobile has an Amazon.com Wish List with toiletries, bedding, microwave ovens and more that employees can purchase (or use our internal “Appreciation Zone” points to purchase!) for other employees. Employees can also donate used or unwanted phones and chargers for customers. </li>
<li>For employees, the T-Mobile Foundation has a 2:1 match for donations that employees make to the American Red Cross.</li>
</ul>
 T-Mobile also is continuing to promote ‘Text to Give’ to help those affected by Hurricane Harvey 
<ul>
<li>To donate $10 to the American Red Cross for Hurricane Harvey disaster relief efforts, text HARVEY to 90999. Messaging and data rates may apply. More information can be found at: <a href="http://www.mobilegiving.org/terms-and-conditions/">http://www.mobilegiving.org/terms-and-conditions/</a></li>
<li>To donate $10 to Team Rubicon’s Hurricane Harvey Relief Fund, text RUBICON to 80077. The donation will be charged to your next T-Mobile bill. Messaging and data rates may apply. More information can be found at: <a href="https://mgive.org/terms-of-service.aspx">https://mgive.org/terms-of-service.aspx</a></li>
<li>To donate $10 to Convoy of Hope’s Hurricane Harvey Relief Fund, text CONVOY to 50555. The donation will be charged to your next T-Mobile bill.  Messaging and data rates may apply. More information can be found at: <a href="https://mgive.org/terms-of-service.aspx">https://mgive.org/terms-of-service.aspx</a></li>
</ul>
 For more information on how T-Mobile is responding to Hurricane Irma: <a href="https://newsroom.t-mobile.com/news-and-blogs/t-mobile-responds-to-hurricane-irma.htm">https://newsroom.t-mobile.com/news-and-blogs/t-mobile-responds-to-hurricane-irma.htm</a>
 For information on how T-Mobile prepares for hurricanes: <a href="/content/t-mobile/corporate/news/articles/2017/05/t-mobile-prepares-for-2017-hurricane-season.html">https://newsroom.t-mobile.com/news-and-blogs/t-mobile-prepares-for-2017-hurricane-season.htm</a>

core/freeform

As our customers and employees in Puerto Rico and parts of the Southeast US brace for Hurricane Irma, T-Mobile is reminding customers in areas of Texas

T-Mobile Responds to Hurricane Harvey | T-Mobile Newsroom

T-Mobile Responds to Hurricane Harvey

Jade Childs

As our customers and employees in Puerto Rico and parts of the Southeast US brace for Hurricane Irma, T-Mobile is reminding customers in areas of Texas that were affected by Hurricane Harvey that the Un-carrier is still there to help.

https://www.t-mobile.com/news/press/t-mobile-responds-to-hurricane-harvey

With the start of the 2017 hurricane season on June 1, the Un-carrier readies its network and offers reminders to customers to help them stay connected before, during and after a storm
 T-Mobile’s (NASDAQ: TMUS) network team is preparing for the 2017 hurricane season.
 “During an emergency your phone is your connection to loved ones, first responders and critical information, and we’ll do everything we can to make sure service is available when you need it,” said Neville Ray, Chief Technology Officer of T-Mobile.
 In advance of any hurricane forecasted to make landfall in the U.S., T-Mobile sets up an engineering command center near the expected area of impact and deploys rapid-response teams to minimize interruptions to wireless service. These teams are prepared to maintain and deploy T-Mobile’s back-up power solutions, such as portable generators, fuel cells and mobile Cell on Wheels (COWs). In addition, T-Mobile’s Geo-Redundant Network Operation Centers (NOCs) closely manage network traffic and further coordinate any response to an event, such as the aftermath of a hurricane.
 To increase your chances of staying connected with loved ones before, during and after a storm or disaster, all consumers can take these important steps: 
<ul>
<li>Make sure your phone is fully charged before the storm and you have a plan to recharge it (like a car charger or portable charger) in case of a power outage. You can find several options at T-Mobile retail stores and <a href="http://www.t-mobile.com/accessories/chargers.html">online</a>.</li>
<li>Conserve phone battery life during power outages by using the power save mode in your phone’s settings. You should also reduce screen brightness and limit downloads, audio and video streaming, and non-critical apps.</li>
<li>Send a text instead of calling. Text messages are more likely to get through a wireless network during high-usage periods since they take up fewer network resources.</li>
<li>If you need to make a call, keep it short so others can also get through. The number of calls typically spikes during severe weather events, so keep the lines free for emergency workers and your neighbors.</li>
<li>Keep your phone dry by storing it in a plastic bag or other waterproof covering.</li>
<li>Use Wi-Fi calling if cellular service is not available. Wi-Fi calling allows T-Mobile customers with capable devices to text and make and receive voice calls via any Wi-Fi connection. For Apple phones, go to Settings > Phone > Wi-Fi Calling and for Android phones, go to Settings > More Connection Settings > Wi-Fi Calling. We recommend setting this up ahead of the storm.</li>
</ul>
 The National Oceanic and Atmospheric Administration (NOAA) is predicting this year’s season will be above normal again with a 70 percent chance of 11 to 17 named storms, including 5 to 9 hurricanes that could produce 2 to 4 major hurricanes, which are defined as Category 3, 4 or 5 storms. According to NOAA, in an average season there are 12 named storms, including six hurricanes, three of which could become major hurricanes. 
 Customers can stay up to date with the latest storm forecasts from NOAA’s National Weather Service at <a href="http://www.weather.gov/">weather.gov</a> and the National Hurricane Center at <a href="http://www.hurricanes.gov/">hurricanes.gov</a>. For T-Mobile Customer Care, visit <a href="http://www.my.t-mobile.com/">www.my.t-mobile.com</a> or call 611 from your T-Mobile handset.
About T-Mobile US, Inc. As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Our advanced nationwide 4G LTE network delivers outstanding wireless experiences to 72.6 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.   # # #   Media Contacts T-Mobile US Media Relations <a href="mailto:MediaRelations@T-Mobile.com">MediaRelations@T-Mobile.com</a>   Investor Relations  877-281-TMUS OR 212-358-3210  <a href="mailto:investor.relations@t-mobile.com">investor.relations@t-mobile.com</a>

With the start of the 2017 hurricane season on June 1, the Un-carrier readies its network and offers reminders to customers to help them stay connected

T-Mobile Prepares for 2017 Hurricane Season | T-Mobile Newsroom

T-Mobile Prepares for 2017 Hurricane Season

With the start of the 2017 hurricane season on June 1, the Un-carrier readies its network and offers reminders to customers to help them stay connected before, during and after a storm

https://www.t-mobile.com/news/press/t-mobile-prepares-for-2017-hurricane-season

The Un-carrier offers guidance to customers to keep them connected before, during and after the storms
Concord, CA — January 8, 2017 — With rain, snow and strong winds hitting Northern California and Northern Nevada over the next several days, T-Mobile’s operations and engineering teams are actively monitoring weather patterns and preparing equipment and supplies in affected areas to help customers stay connected.
 From readying backup generators, Cell-On-Wheels (COW), and fuel tanks, to setting up an engineering Command Center in the areas of expected impact, T-Mobile engineers and rapid response teams are ready to mobilize. In addition, T-Mobile’s Geo-Redundant Network Operation Centers (NOCs) will closely manage network traffic and further coordinate any response needed.
 Here are some important steps people can take to increase chances of connecting with loved ones before, during and after the storm: 
<ul>
<li>Make sure your phone is fully charged and have a plan to recharge your phone in case of a power outage, such as a car charger or portable power charger. You can find several options in our retail stores.</li>
<li>Conserve phone battery life during power outages by utilizing your phone’s power-save mode. Also consider reducing screen brightness, turning off location-based services when they’re not being used, and limiting app usage and downloads.</li>
<li>Send a text instead of calling. Text messages are more likely to get through during high usage periods since texts require fewer network resources.</li>
<li>If you need to make a call, keep it short so others can get through. The number of calls spikes during severe weather events; try to limit conversations and keep the network available for all to use.</li>
<li>Keep your phone dry by storing it in a plastic bag or other waterproof covering.</li>
<li>Make sure emergency contacts are updated on your phone.</li>
<li>Use Wi-Fi calling if cellular service is not available. Wi-Fi calling allows T-Mobile customers with capable devices to text and make and receive voice calls via any Wi-Fi connection.
<ul>
<li>For iOS go to Settings > Phone > Wi-Fi Calling.</li>
<li>For Android go to Settings > More Connection Settings > Wi-Fi Calling.</li>
</ul>
</li>
</ul>
 Customers can stay up to date with the latest storm forecasts from NOAA’s National Weather Service at <a href="http://www.weather.gov/">weather.gov</a>. For T-Mobile Customer Care, visit <a href="http://www.my.t-mobile.com/">www.my.t-mobile.com</a> or call 611 from your T-Mobile handset.
 # # #
About T-Mobile US, Inc.:   As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 71.5 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit <a href="http://www.t-mobile.com/">http://www.T-Mobile.com</a>.     Media Contact: T-Mobile US Media Relations <a href="mailto:MediaRelations@t-mobile.com">MediaRelations@t-mobile.com</a>

The Un-carrier offers guidance to customers to keep them connected before, during and after the&nbsp;stormsConcord, CA &acirc;&#128;&#148; January 8,

T-Mobile Prepares for Series of Powerful Storms Impacting Northern California and Northern Nevada | T-Mobile Newsroom

T-Mobile Prepares for Series of Powerful Storms Impacting Northern California and Northern Nevada

The Un-carrier offers guidance to customers to keep them connected before, during and after the storms

https://www.t-mobile.com/news/press/t-mobile-prepares-for-series-of-powerful-storms-impacting-and

Bellevue, Washington – October 7, 2016 – T-Mobile has made ‘Text to Give’ available to help with disaster relief efforts in response to Hurricane Matthew. Customers can make donations using the following:
Red Cross
 Donate $10 to support the American Red Cross disaster relief efforts by texting MATTHEW to 90999. More information is available <a href="http://www.redcross.org/news/press-release/Red-Cross-and-Partners-Shelter-3600-as-Hurricane-Matthew-Nears-U-S-Blood-Collections-Affected?utm_source=arcfacebook&utm_medium=social&utm_campaign=matthewupdate">here</a>.
GlobalGiving
 Donate $10 to support GlobalGiving’s relief efforts by texting MATTHEW to 80100. More information is available <a href="https://www.globalgiving.org/projects/hurricane-matthew-relief-fund/donate/#mobile">here</a>. 
Save the Children
 Donate $25 to support Save the Children’s relief efforts by texting HURRICANE to 20222. More information is available <a href="http://www.savethechildren.org/">here</a>. 
World Vision
 Donate $25 to support World Vision’s relief efforts by texting HAITI to 777444. More information is available <a href="http://www.worldvision.org/">here</a>. 
 As we add additional charitable donation options, we will update this media alert.

Bellevue, Washington &acirc;&#128;&#147; October 7, 2016 &acirc;&#128;&#147; T-Mobile has made &acirc;&#128;&#152;Text to Give&acirc;&#128;&#153;

T-Mobile Offers ‘Text to Give’ for Hurricane Matthew Relief | T-Mobile Newsroom

T-Mobile Offers ‘Text to Give’ for Hurricane Matthew Relief

T-Mobile has made ‘Text to Give’ available to help with disaster relief efforts in response to Hurricane Matthew.

https://www.t-mobile.com/news/press/t-mobile-offers-text-to-give-for-hurricane-matthew-relief

The Un-carrier prepares its network and offers guidance to help keep customers connected before, during and after the storm
Updated October 8 @ 11:30AM PT 
 T-Mobile’s operations and engineering teams are closely monitoring Hurricane Matthew as it makes its way up the East Coast. The storm is currently affecting customers in coastal cities of North Florida, Georgia and the Carolinas. Our engineers are clearing issues quickly in South and Central Florida and are working to restore additional impacted sites as soon as it’s safe to do so. 
Orlando, FL — October 4, 2016 — With Hurricane Matthew currently expected to impact the coastal communities from Florida to the Outer Banks beginning Thursday morning, T-Mobile’s operations and engineering teams are actively monitoring weather patterns and preparing equipment and supplies in the potentially affected areas to help customers stay connected.
 The company is readying backup generators, Cell-On-Wheels (COW), and fuel tanks while setting up engineering Command Centers in the areas of expected impact. In addition, T-Mobile’s geo-redundant Network Operation Centers (NOCs) will closely manage network traffic and further coordinate any response needed.
 Here are some important steps people can take to increase chances of connecting with loved ones before, during and after the storm: 
<ul>
<li>Make sure your phone is fully charged before the storm and have a plan to recharge your phone in case of a power outage, such as a car charger or portable power charger. You also can find several options in our retail stores and <a href="http://www.t-mobile.com/accessories/chargers.html">online</a>.</li>
<li>Conserve phone battery life during power outages by utilizing your phone’s power-save mode. Also consider reducing screen brightness, turning off location-based services when they’re not being used, and limiting app usage and downloads.</li>
<li>Send a text instead of calling. Text messages are more likely to get through during high usage periods since texts require fewer network resources.</li>
<li>If you need to make a call, keep it short so others can also get through. The number of calls spikes during severe weather events; try to limit conversations and keep the network available for all to use.</li>
<li>Keep your phone dry by storing it in a plastic bag or other waterproof covering.</li>
<li>Make sure emergency contacts are updated on your phone.</li>
<li>Use Wi-Fi calling if cellular service is not available. Wi-Fi calling allows T-Mobile customers with capable devices to text and make and receive voice calls via any Wi-Fi connection.</li>
<li>For iOS go to Settings > Phone > Wi-Fi Calling.</li>
<li>For Android go to Settings > More Connection Settings > Wi-Fi Calling.</li>
</ul>
 Customers can stay up to date with the latest storm forecasts from NOAA’s National Weather Service at <a href="http://www.weather.gov/">weather.gov</a> and the National Hurricane Center at <a href="http://www.hurricanes.gov/">hurricanes.gov</a>. For T-Mobile Customer Care, visit <a href="http://www.my.t-mobile.com/">www.my.t-mobile.com</a> or call 611 from your T-Mobile handset.
 For information on what T-Mobile is doing to help those impacted by Hurricane Matthew, visit: <a href="/content/t-mobile/corporate/news/articles/2016/10/hurricane-matthew.html">https://newsroom.t-mobile.com/news-and-blogs/hurricane-matthew.htm</a>
 # # #
About T-Mobile US, Inc.
 As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.
Media Contacts
 T-Mobile US Media Relations
<a href="mailto:MediaRelations@T-Mobile.com">MediaRelations@t-mobile.com</a>
Wi-Fi Calling: Not compatible with TTY devices at this time (including calls to 911). More <a href="http://www.t-mobile.com/company/company-info/consumer/accessibility-policy.html">info</a>.

The Un-carrier prepares its network&nbsp;and offers guidance to&nbsp;help keep customers connected before, during and after the&nbsp;stormUpdated October

T-Mobile Responds to Hurricane Matthew | T-Mobile Newsroom

T-Mobile Responds to Hurricane Matthew

The Un-carrier prepares its network and offers guidance to help keep customers connected before, during and after the storm

T-Mobile Prepares for Hurricane Matthew along the East Coast

https://www.t-mobile.com/news/press/t-mobile-prepares-for-hurricane-matthew-along-the-east-coast

Hurricane Relief

Tropical Storm Beta: Information for T‑Mobile and Metro by T‑Mobile Customers

Hurricane Sally: Information for T Mobile and Metro by T Mobile customers

Hurricane Laura: Information for T‑Mobile and Metro by T‑Mobile customers

T‑Mobile Responds to Hurricane Isaias

Tropical Storm Cristobal: Preparation tips for our customers

On the Road to Recovery in Puerto Rico

T‑Mobile Responds to Hurricane Harvey

T‑Mobile Prepares for 2017 Hurricane Season

T‑Mobile Prepares for Series of Powerful Storms Impacting Northern California and Northern Nevada

T‑Mobile Offers ‘Text to Give’ for Hurricane Matthew Relief

T‑Mobile Responds to Hurricane Matthew

T‑Mobile Customers Can Call and Text Areas Impacted by Hurricane Matthew for Free