[Skip to content](https://www.t-mobile.com/news/network/update-helene-and-milton#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [NetworkCategory](https://www.t-mobile.com/news/category/network)[Press Release](https://www.t-mobile.com/news/press) # Update on T‑Mobile’s Efforts Following Hurricanes Helene and Milton October 21, 2024 [Arrow Right Icon](https://www.t-mobile.com/news/_admin/uploads/2024/10/Walmart-Deployment-NR.png) Network assets are deployed to a Walmart parking lot to aid Hurricane Milton relief efforts over the weekend of Oct. 12-13, 2024. 3 min read - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn Our hearts continue to be with everyone in the Southeast states impacted by __Hurricanes__ [__Helene__](https://www.t-mobile.com/news/network/hurricane-helene) __and__ [__Milton__](https://www.t-mobile.com/news/network/hurricane-milton). __As of late last week, T-Mobile operations are almost completely back to normal. Our network is fully operating, and our Customer Experience Centers and all stores are open.__ We were proud to have been on the ground supporting communities in their rebuilding and remain committed to supporting our customers and communities as they continue to recover in the Southeast. Here are a few stats about our response efforts: - Activated __over 600 emergency crew members__, field engineers, technicians and others who mobilized as quickly as possible and navigated extremely challenging conditions and destruction. - Recovered __all but 4% of network sites__ and __restored connectivity for all but a little over 1% of customers within 72 hours of each hurricane__. - Completed over __3,400 reconnaissance missions__ to identify site-specific restoration needs. - Deployed and maintained __over 800 generators__ and an __expansive fleet of__ [__connectivity solutions__](https://www.t-mobile.com/news/disaster-definitions) — including SatCOLTs and SatCOWs, Mobile Emergency Operations Centers, heavy-duty Wi-Fi and charging vehicles, VSATs and microwave technology — to rapidly recover impacted sites and restore coverage. - Configured around __5,000 automated parameter changes,__ from AI enabled real-time network performance monitoring that adjusts site parameters to avoid congestion and increase data performance and connectivity. - Performed __230 spectrum layer management actions__ to automatically optimize power level on multi-band 5G network during commercial power outages, extending backup generators and batteries runtime. - Conducted __121,000 antenna tilts__ to continuously and iteratively optimize signals and expand coverage. - Visited __46 different Red Cross shelters and points of distribution__ across the Southeast to provide free Wi-Fi to __over 17,000 people__ who used __9.0 terabytes__ of data, offer device charging and hand out nearly __5,600 power packs__ with device charging equipment and other supplies. - Broadcast __Wireless Emergency Alerts (WEAs)__ and delivered __SMS messages via satellite.__ - __Deployed drones__ to assist local law enforcement and agencies in Western North Carolina with high-resolution and thermal imagery and risk identification and assessment of debris, possible landslides, structure and infrastructure damage and more. - __Prioritized restoration requests__ from federal, state and local officials and emergency management agencies to best support critical operations for first responders and public safety agencies, as well as customers, communities and others. We’re continuing to encourage everyone to [donate](https://www.redcross.org/donate/cm/tmobile-pub.html/) to our partner, the American Red Cross, which is providing comfort, support and relief. We are also matching our employee donations 2:1 through Benevity. For more information on T-Mobile’s response following Hurricane Helene, visit [https://www.t-mobile.com/news/network/hurricane-helene](https://www.t-mobile.com/news/network/hurricane-helene), and for Hurricane Milton, visit [https://www.t-mobile.com/news/network/hurricane-milton](https://www.t-mobile.com/news/network/hurricane-milton). See more on T-Mobile’s emergency response efforts and tips to stay connected at [https://www.t-mobile.com/news/emergency-response](https://www.t-mobile.com/news/emergency-response). Follow [@TMobileNews](https://x.com/tmobilenews?s=20) on X, formerly known as Twitter, to stay up to date with the latest company news. Media Relations ContactT-Mobile US, Inc.[MediaRelations@t-mobile.com](mailto:MediaRelations@t-mobile.com) Investor Relations ContactT-Mobile US, Inc.[Investor.Relations@t-mobile.com](mailto:Investor.Relations@t-mobile.com) [https://investor.t‑mobile.com](https://investor.t-mobile.com) Tags[Emergency Response](https://www.t-mobile.com/news/archive/emergency-response)[Hurricane Relief](https://www.t-mobile.com/news/archive/hurricane-relief)[Network](https://www.t-mobile.com/news/archive/network) ## Related Stories [More Stories](https://www.t-mobile.com/news/category/network) [ \ CommunityPress Release \ __Before, During and After: How T-Mobile Shows Up for First Responders and Communities Across America at Every Stage__ \ May 19, 2026|7 min read](https://www.t-mobile.com/news/community/how-t-mobile-shows-up-for-first-responders-across-america) [ \ NetworkPress Release \ __Ahead of the Storms: How T-Mobile Is Ready to Help Central U.S. Communities Stay Connected__ \ May 18, 2026|1 min read](https://www.t-mobile.com/news/network/t-mobile-is-ready-to-help-central-u-s-communities-stay-connected) [ \ NetworkPress Release \ __T-Mobile Deploys Network and Community Support Following Mississippi Storms (5/11)__ \ May 07, 2026|2 min read](https://www.t-mobile.com/news/network/t-mobile-support-mississippi-storms) [ \ NetworkPress Release \ __Every Second Counts: T-Mobile Advances a Stronger, Smarter, More Resilient Network for Americans__  \ May 05, 2026|10 min read](https://www.t-mobile.com/news/network/t-mobile-advances-stronger-smarter-network-for-americans)