Public Safety / 9-1-1
T-Mobile USA is committed to a partnership with Public Safety to provide the best possible 9-1-1 service for our subscribers and roaming customers in times of emergency.
T-Mobile's public education efforts
T-Mobile is committed to educating our customers about mobile phones and 9-1-1. On T-Mobile.com and in materials sent directly to customers we also address issues such as accidental calls to 9-1-1. The State of Washington's 9-1-1 Office created these brochures:
Remember, when calling 9-1-1 during an emergency:
Stay calm and speak clearly.
Do not hang up until the 9-1-1 call taker has obtained all of the information that is needed.
Since you are calling from a wireless phone, your call may be disconnected if the signal is lost. Be sure to call 9-1-1 back if you are cut off. If you are driving, consider pulling off the road and stopping the vehicle to complete the 9-1-1 call.
Your 9-1-1 call may need to be transferred to another agency.
Contact information for Public Safety and 9-1-1 Communications Centers ONLY
Please note: Any correspondence that is sent to the 9-1-1 Regulatory Team that is meant for T-Mobile Customer Care will not be answered. See Customer Care contact information
For subpoena requests
Law Enforcement Relations
For 9-1-1 network issues
Regulatory Team contact information
Phase I and Phase II request letters should be addressed to the 9-1-1 Regulatory Manager at the address below. To expedite the processing of the request letter, please:
- Fax a copy of the letter to 202-654-5963 or
- Email it to 911.Regulatory.Team@T-Mobile.com.
Send the original request letter via US Mail or by courier service to:
T-Mobile 9-1-1 Regulatory Manager
601 Pennsylvania Avenue NW
North Building Suite 800
Washington DC, 20004