Safety

9-1-1

Public Safety / 9-1-1

T-Mobile USA is committed to a partnership with Public Safety to provide the best possible 9-1-1 service for our subscribers and roaming customers in times of emergency.

T-Mobile's public education efforts

T-Mobile USA is committed to a partnership with Public Safety to provide the best 911service for our subscribers and roaming customers in times of emergency.

T-Mobile is committed to educating our customers about mobile phones and 911. On T‑Mobile.com and in materials sent directly to customers we also address issues such as accidental calls to 911. The State of Washington's 911 Office created these brochures:

Accidental 9-1-1 calls
9-1-1 llamadas accidentales
What's Your Location

Remember, when calling 9-1-1 during an emergency:

Stay calm and speak clearly.

Do not hang up until the 911 operator has obtained all of the information that is needed, including your name, location, phone number, and nature of the emergency.

When you are calling 911 from a wireless phone, your call may be disconnected if the signal is lost. Be sure to call 911 back if you are cut off. If you are driving, consider pulling off the road and stopping the vehicle to complete the 911 call.

Your 911 call may need to be transferred to another 911 Communications Center.

Contact information for Public Safety and 9-1-1 Communications Centers ONLY

Please note: Any correspondence that is sent to the 9-1-1 Regulatory Team that is meant for T‑Mobile Customer Care will not be answered. See Customer Care contact information

For subpoena requests
Fax: 973-292-8697

Law Enforcement Relations
Phone: 973-292-8911

For 9-1-1 network issues
Phone: 1-888-662-4662

Regulatory Team contact information
Phase I and Phase II request letters should be addressed to the 9-1-1 Regulatory Manager at the address below. To expedite the processing of the request letter, please:

 

Send the original request letter via US Mail or by courier service to: 
T-Mobile 9-1-1 Regulatory Manager 
601 Pennsylvania Avenue NW
North Building Suite 800
Washington DC, 20004