An identity theft expert explains how scammers have changed their tactics to try and evade safeguards and exploit new anxieties of vaccination eligibility during the pandemic, all while gearing up for another profitable tax season.

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As the coronavirus pandemic continues to barrel on, some comfort has been offered by the two vaccinations showing astounding efficacy rates that were recently approved by the FDA, and have started to slowly find their way into the arms of more and more Americans. Unfortunately, that rollout could have scammers sharpening their claws to prey on the fears and anxieties plaguing many, and ultimately taking advantage of them.

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“I’m just speculating here what they’re going to be using, but with the vaccine there will be scam calls targeting people about getting on the vaccination list,” identity theft security expert Carrie Kerskie <a href="https://www.t-mobile.com/news/community/hindsight-2020">recently told T-Mobile Stories</a>, warning of scammers who were already positioning themselves to pounce on those most vulnerable in society during the pandemic. “Or if there are any kind of reports out saying that there’s going to be a shortage or delay, then it might be, ‘Hey, we can get you on the wait list, or get a priority ticket where you pay us X amount of dollars and you could get moved to the top of the line,’ or all different types of scams revolving around the vaccine.”

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Kerskie, who is the president of leading identity theft restoration firm the Kerskie Group, author of Your Public Identity: Because Nothing Is Private Anymore and host of a <a href="https://carriekerskie.libsyn.com/">podcast</a> aimed at helping consumers keep themselves safe from scammers, added that the scams likely won’t be limited to the shots themselves being administered, but even the uncertainty in and around those that aren’t. “Another thing that I’ve been hearing various reports about is that the airlines are going to maybe require proof of vaccine before you’re allowed to fly,” she additionally offered. “I haven’t heard anything finalized yet, but again, when people put that out there, it gets people’s minds thinking. So, the bad guys might offer a service where if you don’t have your vaccine, they’ll print out a paper that says you do for X amount of dollars. Any time there’s anything new and it’s involving the masses, the bad guys find a way to incorporate it into their schemes.”

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Kerskie, who previously offered her expertise about how tools like <a href="https://www.t-mobile.com/news/network/how-to-avoid-phone-scams-during-covid-19">T-Mobile’s Scam Shield and other precautions can help stop fraudsters in their tracks</a>, said this pandemic illuminates just how savvy scammers are when adapting their messaging to fit whatever the current climate of confusion and vulnerability may be.

“I do foresee there’s going to be more of smishing messages” — the text equivalent of the now age-old phishing email — “especially revolving around the vaccine, around testing, around contact tracing, and around the classic IRS stuff, like checking the status of your tax refund.”

Ah, yes. Your tax refund. With tax season also upon us, scammers are once again at the ready to rev up their annual attempts to <a href="https://www.irs.gov/newsroom/tax-scams-consumer-alerts">trick individuals, businesses, payroll and tax professionals</a>. (It’s of course important to reiterate that the IRS will never make contact through emails, social media or text messages — and a government agency will never call you asking for money <a href="https://www.t-mobile.com/news/community/how-to-protect-yourself-and-loved-ones-from-covid-19-phone-scams">without first sending requests via mail</a>.)

The IRS updates <a href="https://www.irs.gov/newsroom/national-tax-security-awareness-week-opens-with-warnings-to-all-taxpayers-and-tax-professionals-as-holidays-2021-tax-season-approach">helpful tips</a> about ways to remain vigilant against scammers during tax season, but when it comes to phone scams, Kerske and her colleagues have already <a href="https://www.t-mobile.com/news/community/hindsight-2020">re-evaluated certain safety protocols</a>.

“Definitely for text messages, do not click on any links and do not reply,” Kerske said. “Don't even type the word S-T-O-P. We used to tell people to type that, and that would supposedly stop the messages, definitely for legitimate companies. When you do it to a scammer, you’re telling them there’s a live person at the end of this number who responds to text messages. So, don’t even do that. And the same thing with a phone call. If you didn’t initiate it and they’re calling you out of the blue, hang up. If the caller starts being aggressive or says, ‘You have to do this right now!’ hang up. I promise you it’s a scam. The quick little thing I tell people, no matter what it is, whether it’s an email, a text message, a phone call — validate or eliminate. That’s all you got to do. If you can’t validate it, eliminate it.”

Below, Kerskie explains how fraudsters commonly fake federal agency calls to scam people.

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The pandemic illuminates just how savvy scammers are when adapting their messaging to fit whatever the current climate of confusion and vulnerability may be.

Security Alert! Now Entering Vaccination Scammer Nation | T-Mobile Newsroom

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Security Alert! Now Entering Vaccination Scammer Nation

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This year, like everything else, resolutions are looking different — thankfully the year behind has offered us a blueprint for the year ahead.

Last year around this time, we at T-Mobile Stories were thinking about our New Year’s resolutions. Heck, we even offered up “<a href="https://www.t-mobile.com/news/devices/5-ways-your-device-can-help-you-keep-your-2020-resolutions">5 Ways Your Device Can Help You Keep Your 2020 Resolutions</a>” (There’s still some pretty solid advice there, even a few tips we didn’t know we’d need just a couple months later. “Do Not Disturb” mode, anyone?)

Then everything went sideways, and then some. So, after a really full year of all of us having to be so gosh darn resolute, months of adjusting and adapting like never before, we’re kicking off 2021 focused not on what to give up, but what to keep.

From mobile mindfulness to work-from-home strategies, we've gathered the best advice from 2020 to help us navigate 2021.

Hashtag it loud and hashtag it proud: #HindsightIs2020

Phone Scams and How to Avoid Them

In a year where our sign-off changed from “Yours Truly” to “Stay Safe,” it’s no surprise that keeping the devices that became our lifelines away from harm was a point of focus. (No coincidence either that <a href="https://www.t-mobile.com/news/network/how-to-avoid-phone-scams-during-covid-19">T-Mobile’s Scam Shield</a> suite of anti-fraud safeguards was rolled out.)

As with any crisis, scammers were hoping to take advantage of those left vulnerable during the COVID-19 pandemic. Losses due to coronavirus scams <a href="https://www.t-mobile.com/news/network/how-to-avoid-phone-scams-during-covid-19">increased 70%</a> in May and June alone. By October, Americans had already <a href="https://www.securitymagazine.com/articles/93762-covid-19-related-scams-have-cost-americans-more-than-160-million" data-type="URL" data-id="https://www.securitymagazine.com/articles/93762-covid-19-related-scams-have-cost-americans-more-than-160-million">lost over $160 million</a> as a result.

"Bad guys always use fear and intimidation," identity theft protection pro Carrie Kerskie <a href="https://www.t-mobile.com/news/network/how-to-avoid-phone-scams-during-covid-19">told us in 2020</a>, offering tips on how to avoid phone scams during the pandemic. "Those are the two big factors in their scams. Right now, everyone is on high alert. People are scared about COVID because there is a lot of unknown. We haven’t been dealing with COVID that long, and there’s a lot of confusion out there and people are scared. We’re seeing so many smishing texts, which are quickly replacing phishing emails. I know for myself, not long ago I would get maybe one every six months. I’m getting two a day now."

While keeping vigilant in the same way is key for 2021, she says now, the types of scams we already need to be looking out for are anything but the same.

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Oh, and since we are on the topic of keeping our devices safe, it only makes sense to also revisit the expert advice we received when it comes to smartphone hygiene. While those virulent phone scammers plied their dirty tricks, T-Mobile Stories offered <a href="https://www.t-mobile.com/news/community/how-to-clean-up-your-device-hygiene" data-type="URL" data-id="https://www.t-mobile.com/news/community/how-to-clean-up-your-device-hygiene">tips for keeping your device clean</a> as well: <a href="https://www.zdnet.com/article/do-you-clean-your-phone-now-how-coronavirus-has-changed-us-or-not/">mid-year polls</a> showed that thanks to advice like the early March <a href="https://www.t-mobile.com/news/community/how-to-clean-up-your-device-hygiene" data-type="URL" data-id="https://www.t-mobile.com/news/community/how-to-clean-up-your-device-hygiene">“Keep It Clean: How to Up Your Device Hygiene”</a> PSA, more than twice as many people were regularly cleaning their phones compared to just prior to the pandemic.

Working Out How Best To Work — and Work Out — From Home

Going from the big ball drop in Times Square in the most epic of crowds to being asked by the <a href="https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/personal-social-activities.html">CDC</a> to keep a six-foot distance from anyone you meet was a monumental about-face in a short amount of time. That’s especially true for those of us who have spent their entire careers in busy offices or other indoor work environments five days a week.

This is why we <a href="https://www.t-mobile.com/news/community/7-pro-tips-to-make-working-from-home-work" data-type="URL" data-id="https://www.t-mobile.com/news/community/7-pro-tips-to-make-working-from-home-work">pulled together a passel of work-from-home experts</a> to help guide those of us feeling a little WTF about WFH. (Not to mention settling the very pandemic work-from-home question: <a href="https://www.t-mobile.com/news/community/7-pro-tips-to-make-working-from-home-work">"Pants or No Pants?"</a>)

While the first half of 2020 was spent experimenting on ways to make the work from home method actually work for us, many workplace experts say it’s time to focus on a new area of improvement.

"By 2025, a predicted 36.2 million Americans will be working remotely — an 87% increase from pre-pandemic levels," T-Mobile CEO Mike Sievert <a href="https://www.t-mobile.com/news/un-carrier/ceo-mike-sievert-2021-the-year-ahead">wrote in a year-end article</a>. "I have become a believer in home/office hybrid work — something I didn’t see coming just a year ago. I think it all starts by establishing clear communication strategies, empowering employees to own their work processes, and letting them follow through and deliver. Technology can be the catalyst for this change, and it has been all year long."

According to Dr. Leonard Lang, founder of <a href="https://beardavenue.com/" data-type="URL" data-id="https://beardavenue.com/">Beard Avenue Coaching</a>, reports and surveys show that those fortunate enough to work from home would continue working remotely if given the choice. The catch is that working from home can also lead to trouble establishing work boundaries, a decrease in motivation and feelings of isolation.

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“Make time for social touch points,” says Dr. Lang. “Something to make up for lack of informal time in person with breaks and pre- and post-meeting schmoozing and joking and catching up.”

Women’s leadership advocate and workplace expert Maxie McCoy, who has spent an entire decade working from home, <a href="https://www.t-mobile.com/news/community/expert-maxie-mccoy-on-how-work-will-never-be-the-same">gave us great tips</a> for domesticated corporate success.

When we checked back in to see if she noticed any particular areas still giving employees trouble, she said it was creating boundaries that prevented one's home office from becoming a home that’s also always an office.

“Just because we're working from home, doesn't mean that being home should equal working,” says McCoy. “Boundaries are perhaps harder and even more important than ever. Close the laptop and put it out of site during a set hour. Sign out of work emails on your phone at a certain time each day. Make small choices that allow you to disconnect even if you haven't changed your surroundings."

Seems simple, but she says she’s <a href="https://maxiemccoy.com/2020/10/work-on-the-go-without-destroying-your-relationships-tmobile/">had to reiterate it throughout 2020</a> in order to help employees make it a lasting healthy habit.

Speaking of healthy habits, at-home fitness became big business in 2020. With Peloton bikes <a href="https://www.cnbc.com/2019/02/12/how-peloton-exercise-bikes-and-streaming-gained-a-cult-following.html">getting purchased</a> at a pace that would make your heart rate jealous, people were looking for ways to supplement their gym routines with the help of virtual classes and online trainers. (Hard to even remember it was only a year ago we were so worried about the <a href="https://www.today.com/news/peloton-actress-monica-ruiz-weighs-controversy-honestly-i-think-it-t169894" data-type="URL" data-id="https://www.today.com/news/peloton-actress-monica-ruiz-weighs-controversy-honestly-i-think-it-t169894">Peloton lady</a>!)

At the start of the pandemic and our new normals, T-Mobile staffers offered some of <a href="https://www.t-mobile.com/news/offers/t-mobile-staff-picks-totally-ripped-apps">their favorite apps</a> for at home fitness, plus a list of <a href="https://www.t-mobile.com/news/devices/run-dont-walk-the-wireless-route-to-boosting-your-running-workout">ways your smart phone</a> can help you go outside and get your sweat on.

Mobile workforce professionals advised us to <a href="https://www.t-mobile.com/news/community/7-pro-tips-to-make-working-from-home-work">take advantage</a> of the ability to take a two-minute jumping jacks break in between virtual meetings, or capitalize on the extra time gained by eliminating commutes with a pre-work workout.

Sure, we’d trained ourselves to keep training during the disruptions of 2020, but that doesn’t mean we’ve necessarily been training right. Josh Martensen, co-owner of the boutique gym <a rel="noreferrer noopener" href="https://www.elevatefitlife.com/" target="_blank">Elevate Fit Life</a> in Bellevue, WA, has been offering live virtual classes for clients and says the new work-from-home lifestyle gives people more time to fit in workouts, but with less guidance and an increased risk for injury.

“During a time like this, where consistent daily stress is as normal as rain in Seattle, we need to make sure we aren’t overdoing it,” explains Martensen. “If you’re stressed out, low on sleep, and haven’t consumed much water … you shouldn't go extra intense with your home workouts. You can still workout! Just go at a lower intensity than you normally would and focus on form and moving your body."

There can be a huge variety in our fitness styles, much like our work styles. When it comes to figuring out the best times to squeeze our wellness routine into our work routine, Emilie Aries, founder and CEO of <a href="https://www.bossedup.org/about" data-type="URL" data-id="https://www.bossedup.org/about">Bossed Up</a>, says that it’s all about respecting the differences in individual routines.

“One of my team members starts her workday early and loves finishing things up by 4pm. Another colleague is more like me: I make my morning time about personal improvement — exercise, meditation, a leisurely breakfast before plugging in at 9am to start work and often working until 6pm or 7pm,” says Aries. “Instead of fighting these different preferences, we play to our strengths."

Achieve Mobile Mindfulness

Practicing mobile mindfulness comes down to two important steps: <a rel="noreferrer noopener" href="https://www.t-mobile.com/news/community/spring-clean-digital-declutter" target="_blank">staying organized</a> and <a rel="noreferrer noopener" href="https://www.t-mobile.com/news/community/expert-advice-on-achieving-mobile-mindfulness-in-the-covid-19-era" target="_blank">setting boundaries</a>. For the first order of business, it’s key to keep your phone clutter-free. Unsubscribing from newsletters, getting rid of unused apps, and deleting old files are great ways of doing this. Cleansing our phones of unnecessary distractions can allow us to breathe that much needed sigh of relief.

After virtual decluttering, setting boundaries can be done in a variety of ways. Whether the priority is being productive at home or managing mental health, our devices should be used intentionally. We spoke with Dr. Julie L. Pike, licensed psychologist in Chapel Hill, N.C. about her thoughts on the best ways to communicate with others during times of stress.

“Communicate your structure around your device use,” Pike says. “It’s part of good communication to let people know what they can expect from us."

As phones <a href="https://www.t-mobile.com/news/category/devices">continue to evolve</a>, plenty of features and apps exist to allow us to keep a healthy relationship with our devices. Screen time monitoring and app lockouts are just a couple of ways that we can make it easier for ourselves to unplug.

Supercharge Your Hotspot

Wi-Fi issues at home used to mean running to the nearest coffee shop to set up shop to get your work done. But with indoor dining shut down in many places or deemed risky during a pandemic, a new backup to getting online access became imperative for many remote workers. It’s likely a reason for <a href="https://www.t-mobile.com/news/network/how-to-use-smartphone-mobile-hotspot">the sharp uptick</a> on mobile hotspot usage on T-Mobile’s network earlier this year. So we set out to ensure everyone knew exactly <a href="https://www.youtube.com/watch?v=J_6YfFi8oFc&feature=emb_logo">how to set up their mobile smartphone’s hotspot</a> for those moments you’re in a connection crisis.

Being able to use your device’s hotspot is something we knew we all needed. Being able to use the <a href="https://www.t-mobile.com/news/network/5g-just-got-better">industry’s best standalone hotspot plans</a> at a time most everyone needs more affordable, effective connectivity is what we knew we deserved. The holidays came a little early when T-Mobile announced it was launching the company’s first <a rel="noreferrer noopener" href="https://www.t-mobile.com/tablet/inseego-5g-mifi-m2000" target="_blank">5G mobile hotspot</a> with the ability to connect up to 30 devices — so customers can take those Wi-Fi-rivaling Ultra Capacity speeds on the go for connected devices.

T-Mobile's President of Technology Neville Ray says these features are just another reason 2021 is looking bright as the Un-Carrier works to <a href="https://www.tmonews.com/2020/12/t-mobile-neville-ray-5g-voice-carrier-aggregation-2021/">perform upgrades</a>, aiming to cover 200 million people by the end of 2021.

And, of Course ... How to Avoid Zoom Gloom in 2021

We gave you <a href="https://www.t-mobile.com/news/community/7-pro-tips-to-make-working-from-home-work">all the tips</a> from those who already had experience in remote work, but then we also gave you the tools. We offered up 14 slick <a href="https://www.t-mobile.com/news/community/virtual-backgrounds-for-zoom-teams-webex-meetings">T-Mobile virtual backgrounds</a> to bring all the Magenta Pride and pizazz to any <a href="https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background#:~:text=While%20in%20a%20Zoom%20meeting,background%20will%20be%20automatically%20applied.">Zoom</a>, <a href="https://support.microsoft.com/en-us/office/change-your-background-for-a-teams-meeting-f77a2381-443a-499d-825e-509a140f4780">Teams</a>, <a href="https://help.webex.com/en-us/80jduab/Use-a-Virtual-Background-in-the-Cisco-Webex-Meetings-Suite">WebEx</a> or even <a href="https://support.google.com/edu/classroom/thread/39520143?hl=en">Google Classroom</a> call. Anything from the fun of T-Mobile Park to the savvy look of our Signature Stores, we aimed to help provide a change of scenery after a year when you felt like you had seen it all.

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They say work hard, play harder. But we all know that there's more to winning this seemingly unending virtual work environment. We wanted to update our original <a rel="noreferrer noopener" href="https://www.t-mobile.com/news/community/7-pro-tips-to-make-working-from-home-work" target="_blank">video call etiquette report</a> from April to today’s virtual reality. Jake Goldman, the founder of the remote-only digital agency <a href="https://10up.com/">10up</a>, who helped us with work-from-home strategies way back when, has some revised notes for 2021.

"10up has been a remote 'work from home' business since its founding, back in 2011. While we were fortunate to be ahead of the curve for 2020 — we didn’t have to figure out remote collaboration — it was still a very disruptive experience for so many on our team," he says now. "Remote work takes on a new dimension when you’re home all the time ... and so is your family."

Here are a few new perspectives from a company adapting for 2021, even after being remote since its inception:

Now that we’ve worked out all the technical glitches that come with our new virtual communication platforms, it’s time to glow up! There are simple tips and tricks two-time Emmy award winning former local broadcast journalist — and T-Mobile Stories maven — Shawna Ryan had to learn to be camera ready when she was one-man-banding and shooting her own camera during her news reports. She’s seen your mistakes in 2020, and has some lifesaving tips for you moving forward.

Oh yeah, and one last thing: We do have a resolution after all. Those virtual happy hours? We'll be giving them up wholesale in 2021.

Happy New Year! And remember: #HindsightIs2020

Last year around this time, we at T-Mobile Stories were thinking about our New Year’s resolutions. Then everything went sideways, and then some. So, after a really full year of all of us having to be so gosh darn resolute, we’re kicking off the new year focused not on what to give up, but what to keep. From mobile mindfulness to work-from-home strategies, we've gathered the best advice from 2020 to help us navigate 2021.

Hindsight Is 2020 | T-Mobile Newsroom

Hindsight Is 2020

JasonAdams

Last year around this time, we at T-Mobile Stories were thinking about our New Year’s resolutions. Then everything went sideways, and then some. So, after a really full year of all of us having to be so gosh darn resolute, we’re kicking off the new year focused not on what to give up, but what to keep. From mobile mindfulness to work-from-home strategies, we&#039;ve gathered the best advice from 2020 to help us navigate 2021.

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What’s the news: Free mobile Wi-Fi service from T-Mobile is now available on Red Rose Transit buses in Lancaster, Pennsylvania.

Why it matters:  Delivering free mobile Wi-Fi- access on city buses makes Lancaster a more connected city, improving the commuter experience for thousands of riders and it will help make Lancaster a more connected city

Who it’s for:  Everyone who rides Red Rose Transit Authority

BELLEVUE, Wash. And LANCASTER, Pa. — December 21, 2020 — Get ready Lancaster commuters, T-Mobile (NASDAQ: TMUS) and Red Rose Transit Authority (RRTA) have just leveled-up your ride with a much-requested amenity: free mobile Wi-Fi. RRTA’s entire fleet of buses, serving the city of Lancaster and Lancaster County, are now equipped with Wi-Fi hotspots, powered by T-Mobile’s 4G LTE and 5G network. With the complimentary service, riders can do ALL the things … video chat, stream your favorite show, become the next TikTok viral sensation, make inroads on that work project or finish up schoolwork, while on the go.

“We feel this will be a great addition to our services and a real benefit for our riders.  It will certainly make riding the bus even more convenient and productive,” said David Kilmer, Executive Director for RRTA.

“You’ve been asking for it, and we heard you, Lancaster — whether you’re traveling from Elizabethtown or New Holland, you’ll have access to the internet along your bus route, so you can stay connected and enjoy the ride,” said John Stevens, Vice President of Small Town Rural and Emerging Markets at T-Mobile. “Connected public transportation is another step towards making the city of Lancaster an even smarter city. We’re excited to partner with RRTA on this journey!”

“I am pleased that this new partnership between RRTA and T-Mobile will benefit the lives of Lancaster County residents by making their daily commutes more productive and enjoyable,” said Senator Ryan Aument (R-36). “I also appreciate RRTA’s willingness to be responsive to those they serve by hearing requests to add Wi-Fi to buses and acting swiftly to accommodate those requests.”

T-Mobile is America’s 5G leader, delivering 5G speeds in more places with the first and largest nationwide 5G network, and laying the groundwork for improved, more robust emergency communications across the country. T-Mobile’s Extended Range 5G already covers more than 270 million people across more than 1.4 million square miles. With Sprint now part of T-Mobile, the Un-carrier is extending its 5G lead, quickly lighting up Ultra Capacity 5G with technology that can deliver download speeds of 300 Mbps and peak speeds up to 1 Gbps.

Recent T-Mobile network investment in Lancaster means riders can expect a great connection along RRTA routes. Over the past year, T-Mobile has upgraded the 4G LTE network in Lancaster to add capacity, extend coverage and improve the overall network performance for wireless customers. In addition, the launch of 5G in the market in 2019 means that a majority of the RRTA routes have 5G coverage, helping to provide even faster data speeds while on the go.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0">@TMobileNews</a> to stay up to date with the latest company news.

Coverage not available in some areas. See T-mobile.com for details.

About T-Mobile

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/">https://www.t-mobile.com</a>.

Media Contacts T-Mobile US, Inc. Media Relations <a href="mailto:MediaRelations@T-Mobile.com">MediaRelations@t-mobile.com</a>

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What’s the news: Free mobile Wi-Fi service from T-Mobile is now available on Red Rose Transit buses in Lancaster, Pennsylvania. Why it matters:

WFB (Bus), Anyone? T-Mobile Turns Red Rose Transit Buses into Free Wi-Fi Hubs for Lancaster, PA Riders | T-Mobile Newsroom

WFB (Bus), Anyone? T-Mobile Turns Red Rose Transit Buses into Free Wi-Fi Hubs for Lancaster, PA Riders

Roni Singleton

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The popular TV fitness guru joined T-Mobile for its Talking with Trailblazers guest-speaker series to offer his expert advice on keeping mentally and physically healthy during the pandemic.

As we prepare to turn a page on an incredibly eventful year, we could all use a little extra self-care along with our 2020 reflection. In that spirit, T-Mobile’s EVP and Chief Communications Officer Janice V. Kapner greeted health and fitness guru Bob Harper to discuss everything from healthy eating habits to achieving a balanced lifestyle. Well known for his many years starring on “<a href="https://www.usanetwork.com/the-biggest-loser">The Biggest Loser</a>” — which found a new home on the USA Network this year — the longtime trainer is also a three-time New York Times best-selling author.

The conversation was part of the company’s <a href="https://www.t-mobile.com/news/community/trailblazer-takeaways-ibram-x-kendi-on-being-an-antiracist" data-type="story" data-id="31675">Talking with Trailblazers</a> guest-speaker series, in which T-Mobile’s executive leaders invite the country’s best and brightest to join them and employees (Harper drew more than 3,100!) to discuss topics that matter. For Harper, helping people stay mentally and physically fit as the pandemic stretches on was top priority, and shared a major event that threatened not only his health, but his life.

“It was the scariest time of my life,” he said of the 2017 incident. “In my mind I was the picture of health. I worked out every single day. I took care of myself. I did all the things that I was supposed to do, and what I preach to people. So, imagine my shock when I woke up in a hospital two days later, being told that I not only had a heart attack, but I had gone into cardiac arrest. They had put me in a coma in the hospital to try to protect my brain because they did not know exactly how long I was without oxygen.”

His recovery was an inspiration to many, and his redoubled commitment to not only his own wellness but that of others includes his work with <a href="https://www.survivorshaveheart.com/">Survivors Have Heart</a>. Here we share some of Bob’s insights on how to live a happy and healthy life — poignant and perfect advice as we look toward the new year.

The best workouts are the ones that make you happy. “In this time of COVID, where a lot of gyms are not open and there’s social distancing, I feel like there are so many great ways to work out with all these apps that are out there that you can work out successfully in the privacy of your own home. There is no one way to work out. There is no one perfect way of working out as long as you are in some way getting up and moving around and working up a little bit of a sweat.”

It’s important to be honest — and open — about your feelings. “Like many, I have been dealing with depression during this pandemic. But being able to reach out to the people in my life and being able to look at them on my phone or on my computer and make that connection when I cannot be around them as much as I would like to has been very helpful for me. I’m a big believer in expressing what you’re feeling, and I don’t put on a happy face. I’m not the person that is going to just be like, ‘Everything is great, everything is rosy!’ If I’m having a really crappy day, I am going to allow myself to feel that and push through those emotions as opposed to pushing down those emotions.”

Use your better days to pay it forward. “We are with ourselves so much right now, and we have very little control over our external world. But it’s important to remember and engage with those things outside ourselves we do still have control over, like making connections with my friends to help break up their isolation as well. I think that is really super important, and whatever it is that you can do to just put a smile on somebody’s face, it will make you feel better, too. It’s that ripple effect that I try to think about all the time.”

Surround yourselves with people who encourage you. “You have to surround yourself with people that share your same goals, because they’re going to be your support group. We live in a world of social media, and you can find different outlets to reach out to people like you, whether you’re trying to lose weight or trying to not eat sugar or drink alcohol. Whatever it is, I think it’s important to find like-minded people to keep your motivation up. You have to find your tribe. Whether it’s weight loss, fighting addiction, beating back depression, it is so hard to do it on your own. When you have someone to lean on — and they can lean on you — you’re going to come out ahead.”

At the end of the day, don’t forget to just take care of yourself. “I try to eat as cleanly as possible now, because I know that it’s going to make me feel better, and I really do believe that if you eat cleaner and more sensibly during this time, you’re going to feel better overall. I used to think for the longest time that I could work out on a bad diet, and I learned that’s not the case. I’m also a big believer in sleep. That’s the fountain of youth, and I really try to get my eight hours every night. You put your diet and your exercise along with sleep and stress management, and when you put those pieces together, you’re going to be the best you that you can possibly be.”

Fitness guru and "The Biggest Loser" host Bob Harper shares his insights on how to live a happy and healthy life as part of the company’s Talking with Trailblazers guest-speaker series.

New Year, New You: “Biggest Loser” Star Bob Harper’s Tips for Fighting Fatigue and Prioritizing Wellness | T-Mobile Newsroom

New Year, New You: “Biggest Loser” Star Bob Harper’s Tips for Fighting Fatigue and Prioritizing Wellness

Fitness guru and &quot;The Biggest Loser&quot; host Bob Harper shares his insights on how to live a happy and healthy life as part of the company’s Talking with Trailblazers guest-speaker series.

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Global environmental nonprofit CDP released its annual climate change ‘<a href="https://www.cdp.net/en/companies/companies-scores">A List</a>’ and T-Mobile was one of 270 pioneering companies — and the only U.S. wireless provider — to receive an ‘A’ grade for its leadership in environmental ambition, action and transparency.

CDP’s annual scoring process is recognized as the gold standard of corporate environmental transparency. For the last 20 years, CDP (formerly known as Carbon Disclosure Project) has asked companies to share details about their environmental awareness and leadership, including how they manage risks, best practices used in their operations and future targets with meaningful ambitions. Based on company responses, CDP assigns an A through D- scores. This year the CDP reviewed more than 5,800 total submissions.

Though T-Mobile has been a leader in the U.S. wireless industry in sustainability effort for years, this is the first time the Un-carrier has earned CDP’s ‘A’ grade. The Un-carrier’s continued progress against ambitious sustainability goals helped earn it the highest marks. For example, T-Mobile was the first major U.S. telecom to announce a 100% renewable energy goal and to have its carbon-reduction goals approved by the <a href="https://sciencebasedtargets.org/" target="_blank" rel="noreferrer noopener">Science Based Targets Initiative.</a>

“Over the past few years T-Mobile has committed to becoming a better environmental steward, and we set some ambitious goals to get there. Today I’m so proud that our team’s hard work and follow-through has paid off with a place on CDP’s coveted ‘A List’ for the first time,” said T-Mobile CEO Mike Sievert. “I love seeing T-Mobile listed alongside these impressive companies and it is really exciting that so many are taking climate change seriously and opting to be more transparent. While it’s amazing to see the ‘A List’ grow this year, there is still so much work to do. T-Mobile will continue to do our part and lead by example. Future generations are depending on us.”

T-Mobile’s ‘A’ grade reflects years of focus on bettering the environment. In January 2018, T-Mobile became the first major U.S. telecom to sign the <a rel="noreferrer noopener" href="http://there100.org/" target="_blank">RE100</a> commitment to use 100% renewable energy by 2021 and it has made huge strides toward achieving that goal, such as signing nine major renewable energy contracts with solar and wind farms, increasing renewable energy purchases by 105% from 2018 to 2019, and investing in wind power technology that produces enough electricity to power 215,000 homes each year!

Along with today’s inclusion on the CDP ‘A List’ for Climate Change, the Un-carrier’s sustainability achievements have earned top marks among U.S. wireless providers on <a href="https://www.t-mobile.com/news/t-mobile-green-america-scorecard" target="_blank" rel="noreferrer noopener">Green America’s Wireless Scorecard</a> three years in a row, and the EPA’s <a href="https://www.epa.gov/greenpower/green-power-partner-list">Green Power Partnership</a>, a collective of companies leading the way in renewable energy.

And true to form, the company will not stop. As the supercharged Un-carrier, T-Mobile is not just a bigger company, but also a better one — and that includes its unwavering commitment to going even greener and doing what’s right to protect communities and the planet. For more information about T-Mobile’s industry-leading environmental goals and initiatives, visit <a href="https://www.t-mobile.com/responsibility/sustainability">the T-Mobile website.</a>

T-Mobile has been a leader in the U.S. wireless industry in sustainability effort for years, and has now earned an ‘A’ grade fromGlobal environmental nonprofit CDP.

T-Mobile’s Sustainability Efforts Make the Grade: Un-carrier Lands on Prestigious CDP 2020 ‘A List’ | T-Mobile Newsroom

T-Mobile’s Sustainability Efforts Make the Grade: Un-carrier Lands on Prestigious CDP 2020 ‘A List’

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T-Mobile addresses the challenges women are facing in a COVID-19 remote world with a nationwide virtual panel discussion of employees.

“We are seeing it in the chat, people saying ‘I’m drowning, I’m struggling, I’m overwhelmed.’ I’m sure we have all used that language in one way or another.”

Maxie McCoy, <a href="https://www.t-mobile.com/news/community/expert-maxie-mccoy-on-how-work-will-never-be-the-same">a women’s leadership expert</a> and author of the book You’re Not Lost, took a moment to address the comments flooding in from more than one thousand people logged into T-Mobile’s new “Intersections” speaker series that was held recently. The virtual program was created by the company’s Women’s & Allies Network (WAN) as part of its latest renewed Diversity, Equity and Inclusion efforts after its merger with Sprint earlier this year, which skyrocketed the WAN group’s membership to over 17,600.

The purpose of the event was to explore how employees’ identities (and current realities) shape their experiences at work. And the premiere topic, “Women and Working from Home: How to Prevent Downshifting,” clearly struck a chord with the audience. While the network had previously been focusing on creating career development opportunities for hundreds of employees through dozens of events nationwide, the term “downshifting” suddenly became a common obstacle after the COVID-19 pandemic forced many employees to work from home. Suddenly, it became less about being aware of available opportunities and more that they felt unable to take them.

Women have been forced to pull unsustainable double shifts since March, and it's reflected in labor numbers this year. Since February, women’s participation in the labor force <a href="https://www.nytimes.com/2020/11/17/business/economy/women-jobs-economy-recession.html?action=click&module=Spotlight&pgtype=Homepage">has been falling</a>, with <a rel="noreferrer noopener" href="https://www.bls.gov/news.release/empsit.t01.htm" target="_blank">4.5 million fewer women </a>employed in October than a year ago, compared with 4.1 million men. And with mothers being <a href="https://www.mckinsey.com/featured-insights/diversity-and-inclusion/women-in-the-workplace">three times more likely</a> to stay home than fathers, businesses being shuttered by the pandemic isn’t the only reason for those unemployment numbers.

“These circumstances are taking an unprecedented toll on women,” said McCoy, who referenced other staggering statistics from a recent report created by McKinsey & Company called <a href="https://www.mckinsey.com/featured-insights/diversity-and-inclusion/women-in-the-workplace">“Women In The Workplace 2020”</a> that are hard to ignore.

Downshifting can be characterized by an employee’s decision to stay in a lower-paying job, accept less prominent roles or leave their employment altogether. Historically for women it’s been the natural result of a lack of affordable childcare solutions. That reality was <a href="https://www.theatlantic.com/business/archive/2015/11/daycare-world-war-rosie-riveter/415650/">noticeably paused during World War II</a> when women were needed to replace jobs left by men fighting overseas and a federally subsidized network of childcare facilities was established. It’s been a long time since that aid ended, and <a href="https://www.nytimes.com/2020/11/17/business/economy/women-jobs-economy-recession.html?action=click&module=Spotlight&pgtype=Homepage">recent post-pandemic labor numbers</a> show the risk of downshifting now weighing most heavily on low-income and minority women, especially in the service industry.

And for many of those women who aren’t dropping out in other fields, like the panelists in T-Mobile’s virtual event, that downshift is revealing itself in the way they and their female colleagues show up to work — not raising their hands nor actively taking a seat at the table as a means of survival until this pandemic passes.

“There is an opportunity for those unofficial mentorship spaces,” said Nathasha Smith, a Customer Care Closed Loop Manager who moved from a call center in Virginia to working from home with a teenage son in remote school, when asked how she’s leveraging the perks of a virtual work environment to combat the risk of isolation. “There’s an opportunity to have a conversation with new people or get support from someone even if they don’t realize they’re helping me in a space I might need – that’s the allyship I see.”

“Inclusion relies on allyship and success partners in the workplace,” added Shwetha Kamala, an IT Vendor Manager. “We have regular check ins to ask how we can help each other with our own unique challenges. It helps to ask for help. It helps to say I am overwhelmed.”

The panel discussed how leaders, teammates and allies can specifically support women within T-Mobile by sharing their tactics to solve the problems they face:

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If there were a motto that rang true for all the women on the panel, employees of diverse backgrounds and roles within the company, it would be that work-life balance during the pandemic is a fallacy at this point.

Many women commonly reference an <a href="https://www.nytimes.com/2020/11/17/business/economy/women-jobs-economy-recession.html?action=click&module=Spotlight&pgtype=Homepage">inequality in the household and childcare responsibilities</a>, which, when faced with the closing of childcare centers and a move to remote schooling, begets an inequality in the workplace.

Mothers are more than <a href="https://www.mckinsey.com/featured-insights/diversity-and-inclusion/women-in-the-workplace">three times</a> as likely as fathers to be responsible for housework and caregiving during the pandemic. It’s required women to create arduous individual solutions to solve structural problems. According to the Census Bureau, a <a rel="noreferrer noopener" href="https://www.census.gov/library/stories/2020/08/parents-juggle-work-and-child-care-during-pandemic.html" target="_blank">third of working women</a> suddenly unemployed in 2020 said they downshifted because of child care demands. As schools shuttered earlier in the year in an effort to flatten the curve, most families were saddled with finding affordable care for kids glued to their school’s e-learning schedules at home. When that couldn’t happen, far fewer men cited having to make the difficult decision to choose family over career. Only 12 percent of unemployed men in the same age bracket to be exact.

And the divide isn't just being widened between the genders. <a rel="noreferrer noopener" href="https://www.fastcompany.com/90581275/why-flexibility-may-be-the-least-helpful-thing-a-company-could-offer-a-working-parent-right-now" target="_blank">Since June</a>, job growth for married women has decreased by 0.3 percent, while job growth for single women has increased by 7.6 percent.

“We as a country typically think that for some reason, individual caregiving is just a personal issue because someone decided to have a family or decided to have kids, but that is just absurd,” said McCoy. “It’s a social problem. And the health of our families and health of us directly impacts the health of an entire society.”

The panelists, who agreed that leaving their jobs would not even be a viable economic option for them, admitted the only way they feel they could maintain their lead roles in the home and the home office was to normalize the daily mixture of the personal and professional with their entire teams. There’s no hiding one from the other during neatly separated hours. They had to exist in parallels during the day.

“Interestingly, when my kindergartener was in another room when I was in a meeting or if my infant was being handled by my husband, my mind was constantly wondering what was happening,” said Kamala. “What I’ve observed is having them in the same room as me while I was working put me more at ease than having them outside. I think it’s about setting this expectation with my team that, ‘Hey, this has got to happen. These two lives are going to blend for me.’”

And if a work-life balance doesn’t exist anymore, it means things will feel off-kilter at any given moment without warning, and that can be incredibly vulnerable for anyone. The number of hours that <a rel="noreferrer noopener" href="https://www.fastcompany.com/90581275/why-flexibility-may-be-the-least-helpful-thing-a-company-could-offer-a-working-parent-right-now" target="_blank">parents lose each work day</a> due to stress, anxiety and caregiving is estimated at 3.1.

“It’s like a rubber band, and sometimes we need to focus more on work and sometimes more on life,” echoed Nelly Pitocco, VP of Solution Engineering and Innovation at T-Mobile for Business. “The key is not to break that rubber band.”

Not breaking the rubber band takes a lot of effort and is having a palpable toll on the mental health of other women still trudging on. All panelists agreed that if you can’t establish boundaries between work and life right now, you’ll need to find a way to create a new space that you can still control. Often that space comes in the form of practicing self-care.

“It’s taking moments for yourself and creating those new lines of separation to find a moment to breathe, like by taking a walk,” said Pitocco.

Many of the panelists admitted this was difficult for them as it might feel counterproductive to completing an already overloaded day.

“I would say that with all of this change happening, the thing I had to change was self-care,” said Smith. “It has to be intentional. Things that were just for me that I could enjoy and allowed me space to be by myself.”

One particularly concerning part of the <a href="https://www.mckinsey.com/featured-insights/diversity-and-inclusion/women-in-the-workplace">McKinsey Report</a>, McCoy pointed out, warns that the COVID-19 crisis could set women back half a decade if companies aren’t addressing the likely underlying causes of stress and burnout.

It’s something that Pitocco says she takes very seriously. As a VP, she believes it has to start with leaders acknowledging that employees may want to follow through with their professional trajectory, but at this moment in time would be doing so at the risk of their mental and emotional wellbeing.

“I had a situation recently where I’m integrating two teams, I have the solution engineering and architect team … and with integration efforts underway, I launched a field advisory council. We sent out the call, ‘Hey, we need some volunteers to do this. It’s a stretch assignment. It’s a good opportunity to give visibility.’ And I hate to report that I didn’t have any women volunteer.”

Pitocco says she was immediately concerned. As a VP with two teenage sons in remote school under the same roof, she knew that the burnout she experienced was being felt by her female reports. Announcing a council of all men was foreboding of the risks at play in this new normal.

“I did not go back and ask them directly because I didn’t want to exert that pressure, but I checked on them,” she explained. “Every now and then I’ll just send an email or a call to one of the women on the team … just so they know that they have support and I can’t expect more from them right now because, honestly, maybe they just don’t have it to give.”

It’s a tactic that Debby Roseman, a Senior Planning Manager in Customer Care, said can make all the difference in how many women wind up leaving their jobs. It's an example of how women business leaders, many of them working mothers, <a rel="noreferrer noopener" href="https://www.fastcompany.com/90581275/why-flexibility-may-be-the-least-helpful-thing-a-company-could-offer-a-working-parent-right-now" target="_blank">are leading the way</a> by recognizing there is no true "return to work" for women whose children are still at home. As someone who also cares for her two special needs children and octogenarian parents, Roseman says burnout is always at the doorstep.

“I’m going to be really honest,” said Roseman, “there are times when I’m just like, ‘I don't want to get out of bed today.’ I just want to stay there … but on my team I know when one person doesn’t have the strength, there are other people filling in to kind of lift them up. So, when you’re talking about reaching out to your teammates, the women on your team who might be struggling, there is nothing more important that a leader can do than to provide that understanding and the space needed and the resources needed in that moment.” 

It’s an observation supported by the hundred-plus comments that flooded the chatbox during the panel discussion, many of which pinpointed a need for support systems women say are necessary in order to navigate a difficult new normal without putting their professional roles on the back-burner.

“I am a single mother working from home with two elementary students working virtually and really struggling with the blur of work and life.”

“I am the only woman on my team, and sometimes I also feel a sense of guilt because I am the only one on my team that is obviously experiencing ‘burn out.’”

“I am so grateful for these panelists. I literally felt alone.”

“I’ve been in this meeting for like 10 minutes and I’m getting teared up.”

“Thank you all for your transparency. It helps us to know that we are not alone.”

Last year T-Mobile signed a groundbreaking, multi-year, $25 million investment and partnership with civil rights organizations to deepen its diversity, equity and inclusion efforts in every aspect of its business. As part of the agreement, T-Mobile formed an external Diversity and Inclusion Council comprised of business and civil rights leaders to advise the company in their DE&I efforts. Of the more than 80,000 employees at the post-merger T-Mobile, 30,000 participate in the company’s DE&I Employee Resource Groups which focus on building inclusive and allied spaces for all employees.

And the company’s inclusion efforts are charting a path forward with panel events like this one.

“Knowing we are not alone in how we feel can be cathartic and, in this case, opened the door to supporting each other by sharing tips and strategies beyond the hour-long virtual panel and onto Slack,” said Pitocco after the event. “I hope we will continue the conversation. Sometimes lending an ear can make all the difference.”

By actively exploring ways to open up the dialogue towards understanding differences, a clearer light is shined on the ways T-Mobile says it can support people experiencing a disproportionally negative affect from this pandemic. In fact, 24 percent of the company’s Women & Allies Network are men. Take a closer look at that chatbox for the event and you’ll find them reacting as well.

“Thanks for letting me listen. I learned a lot today.”

“It’s so beneficial for me to hear and learn from everyone’s perspectives. Helps me be the best support for an equitable and inclusive environment. Thank you to this entire panel for sharing your experiences and stories. This has been so valuable.”

“I’ve learned so much from listening to this discussion!”

“This is so powerful, thank you!”

McCoy says though the realities of how this pandemic is affecting people differently based on their unique backgrounds can feel insurmountable, there are lessons to be learned here on <a rel="noreferrer noopener" href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fdocument%2Fd%2F1KoQIrlePawyi12-vfzTy_vC6017AIsxfU6yYl_G4jB4%2Fedit%3Fusp%3Dsharing&data=04%7C01%7CShawna.Ryan16%40t-mobile.com%7Cd0885d7c5e824932544608d88b8072d7%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637412731084256408%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IlFDTRG%2FqbZ46Gz5faKrmQ0nqDVoiPHdn6%2B7hPeE42w%3D&reserved=0" target="_blank">h</a><a href="https://maxiemccoy.com/2020/12/4-lessons-for-how-to-keep-going-tmobile-downshifting/" target="_blank" rel="noreferrer noopener">ow to keep going</a> in the face of these obstacles. While the pandemic has exposed a weakness in this country concerning how we support women — especially caretakers — it’s companies like T-Mobile that are taking intentional actions to open the dialogues to expose and then address those inequities that are setting themselves apart from the pack. By shedding light on those differences for others to learn how they can be better allies helps remove the stigma felt by those who are hiding their burnout — a burnout they can’t solve alone.

“Intentional employers are filling the void as best they can,” said McCoy after the event. “Ones who see their employees as more than employees — as humans — and have made the choice at every turn to open up hard conversations, provide resources and see these challenges for what they are: really, really, really, challenging."

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T-Mobile’s new “Intersections” speaker series is a program created by the company’s Women’s & Allies Network (WAN) as part of its latest renewed Diversity, Equity and Inclusion efforts after its merger with Sprint earlier this year. The purpose of the event was to explore how employees’ identities (and current realities) shape their experiences at work. The premiere topic, “Women and Working from Home: How to Prevent Downshifting,” clearly struck a chord with the audience.

Women and Working from Home: How To Prevent Downshifting | T-Mobile Newsroom

Women and Working from Home: How To Prevent Downshifting

T-Mobile’s new “Intersections” speaker series is a program created by the company’s Women’s &amp; Allies Network (WAN) as part of its latest renewed Diversity, Equity and Inclusion efforts after its merger with Sprint earlier this year. The purpose of the event was to explore how employees’ identities (and current realities) shape their experiences at work. The premiere topic, “Women and Working from Home: How to Prevent Downshifting,” clearly struck a chord with the audience.

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https://www.t-mobile.com/news/community/women-and-working-from-home-how-to-prevent-downshifting

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