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Assurance Wireless to Participate in New Federal Affordable Connectivity Program

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Wrapping up 2021 the Un-Carrier Way

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Technology is always evolving, but what really moves the needle for businesses? Connection.

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Mike Katz TCB Season 3

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To Support the Advancement of Women’s Athletic Programs,T-Mobile Donates $700,000 to SEC Schoolsat T-Mobile SEC Championship Concert with Chris Young

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BELLEVUE, Wash. — December 30, 2021 — Everyone deserves access to high-speed internet, regardless of their income. To ensure financially challenged households stay connected to their world, Assurance Wireless — T-Mobile’s primary Lifeline Assistance brand — will be participating in the federal government’s new <a href="https://www.fcc.gov/acp" target="_blank" rel="noreferrer noopener">Affordable Connectivity Program</a> (ACP). With the ACP and Assurance Wireless, eligible households can get everything they need to stay connected.

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When the ACP enrollment opens tomorrow, December 31, 2021, qualified households may be eligible for a $30 monthly discount (up to $75 on tribal lands) toward internet service on certain plans. With that ACP benefit at Assurance Wireless, you can receive:

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The ACP Helps More Americans In many cities, consumers have little to no choice for broadband and up to 41 million Americans don’t have access to high-speed internet at all.<a href="#_edn1">[1]</a> In May 2021, <a href="https://www.t-mobile.com/news/community/t-mobile-and-metro-by-t-mobile-to-participate-in-fccs-emergency-broadband-benefit-program" target="_blank" rel="noreferrer noopener">T-Mobile announced</a> its participation in the <a href="https://www.fcc.gov/broadbandbenefit" target="_blank" rel="noreferrer noopener">Emergency Broadband Benefit (EBB)</a>, a federal temporary program to help lower the cost of high-speed internet for eligible households during the pandemic. The Federal Communications Commission recently announced that the EBB will be replaced with the ACP, a new, long-term program launching tomorrow.

With the ACP, <a href="https://www.fcc.gov/acp" target="_blank" rel="noreferrer noopener">more Americans</a> will have the opportunity to experience the power of internet. Households may be eligible to receive the ACP benefit if they participate in programs like SNAP, WIC or Medicaid, or have an income up to 200 percent of the <a href="https://aspe.hhs.gov/topics/poverty-economic-mobility/poverty-guidelines" target="_blank" rel="noreferrer noopener">federal poverty level</a>.

T-Mobile Helps Bridge the Digital Divide T-Mobile is committed to bringing wireless access to everyone. <a href="https://prepaid.t-mobile.com/prepaid-plans/connect">T-Mobile Connect</a>, the Un-carrier’s lowest priced plan ever, was launched right as the pandemic hit to help more people get and stay connected at just $15/month for unlimited talk and text, plus up to 2.5GB of high-speed data with 5G access included on capable devices and an annual upgrade of 500MB/year over the next four years — both at no extra cost. With <a href="https://www.t-mobile.com/business/education/project-10-million" target="_blank" rel="noreferrer noopener">Project 10Million</a>, a $10.7 billion investment by T-Mobile to help close the Homework Gap, the Un-carrier offers free internet service and free mobile hotspots to under-connected households with eligible school-aged children, aiming to reach up to 10 million eligible households over five years.

How to Get ACP at Assurance Wireless Households currently enrolled in EBB through Assurance Wireless will continue to receive their monthly EBB benefit until March 1, 2022. Before March 1, those households still eligible will receive personalized information from T-Mobile for transferring to or applying for ACP. New households can enroll in Assurance Wireless’ ACP benefit by visiting <a href="http://www.assurancewireless.com/affordable" target="_blank" rel="noreferrer noopener">assurancewireless.com/affordable</a> starting tomorrow, December 31. During the application process, applicants will confirm their eligibility with the <a href="https://www.getemergencybroadband.org/" target="_blank" rel="noreferrer noopener">National Verifier</a>.

For more information about the ACP at Assurance Wireless, visit <a href="http://www.assurancewireless.com/affordable" target="_blank" rel="noreferrer noopener">assurancewireless.com/affordable</a>.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://twitter.com/TMobileNews" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

Program Disclosures: The Affordable Connectivity Program (ACP) is a government program to provide a discount on broadband service and to increase the adoption of broadband internet access service by consumers. One ACP discount per eligible household and is non-transferable across households. Eligible consumers may obtain ACP service from any participating provider and may transfer their ACP benefit to another participating provider at any time. For details on the ACP program, visit <a href="https://www.fcc.gov/broadbandbenefit">https://www.fcc.gov/broadbandbenefit</a>. Unlimited while on our network. During congestion, heavy data users (>35GB/mo.) and customers choosing Assurance Wireless or similarly prioritized plans (e.g., T-Mobile Essentials, Metro by T-Mobile) may notice lower speeds than other customers due to data prioritization. Mobile Hotspot up to 10GB 4G LTE. Capable device required. Coverage is not available everywhere. See details at <a href="https://www.assurancewireless.com/">assurancewireless.com</a>. T-Mobile Connect: Plus taxes & fees. Domestic only. See details at <a href="https://prepaid.t-mobile.com">prepaid.t-mobile.com</a>. Project 10Million: Student eligibility based on National School Lunch program. 1 per household. 100GB per year free on our network. See details at <a href="https://www.t-mobile.com/business/education/project-10-million">t-mobile.com/business/education/project-10-million</a>.

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/">https://www.t-mobile.com</a>.

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<a href="#_ednref1">[1]</a> <a href="https://www.highspeedinternet.com/resources/why-can-i-only-get-a-few-internet-providers#ref1">HighSpeedInternet.com</a>, Nov. 11, 2021

Media Contacts

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In many cities, consumers have little to no choice for broadband and up to 41 million Americans don’t have access to high-speed internet at all.[1] In May 2021, T-Mobile announced its participation in the Emergency Broadband Benefit (EBB), a federal temporary program to help lower the cost of high-speed internet for eligible households during the pandemic. The Federal Communications Commission recently announced that the EBB will be replaced with the ACP, a new, long-term program launching tomorrow.

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Even with 2022 right around the corner, T-Mobile isn’t ready to close the book on its 2021 Season of Giving quite yet. The Un-carrier is continuing to support the communities it serves with even more donations to cap off the year.

Following T-Mobile's Season of Giving, which raised over $1.2 million to help families cover the costs of holiday gifts via <a href="https://www.payawaythelayaway.org/" target="_blank" rel="noreferrer noopener">Pay Away the Layaway</a>, the Un-carrier also announced additional funding for technology projects in classrooms across the country in partnership with <a href="https://www.donorschoose.org/" target="_blank" rel="noreferrer noopener">DonorsChoose</a>.

“Whether we’re helping families pay for holiday gifts or bridging the digital divide in classrooms across the country, T-Mobile is always looking for opportunities to mobilize as a force for GOOD – not just during the holiday season but every day of the year,” said Janice V. Kapner, T-Mobile Chief Communications and Brand Officer.

On Nov. 30 we kicked off our annual Season of Giving by bringing everyone together to support an organization that helps families in need by paying off layaway balances for holiday gifts and supplies. With the generosity of our employees, customers and fans, the Un-carrier and the T-Mobile Foundation were able to donate over $1.2 million to Pay Away the Layaway this holiday season.

“Partnering with T-Mobile again this year means the world to us, and it was incredible to see their leadership team, staff, customers and fans show up to spread joy,” said Lee Karchawer, Founder of Pay Away the Layaway. “Together we surprised over 1,900 families in 17 cities with the news that their holiday layaways had been paid off. That creates a ripple effect, spreading kindness to thousands more people around the world -- that's what Pay Away the Layaway is all about.”

38.5K #TMobileGivesBack Re-Tweets+14K acts of good from T-Mobile employees1.13M clicks-to-donate through T-Mobile Tuesday

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But we're not stopping there

As we count down to the <a href="https://twitter.com/MikeSievert/status/1472950965531660291" target="_blank" rel="noreferrer noopener">#NewYeAR</a> with augmented and virtual reality (AR/VR) greetings from members of our leadership team, we recognize the huge role this technology will play in the economy and experiences of the future. We understand the importance of introducing this technology to future generations of innovators, and we’re proud to work year-round with organizations like DonorsChoose that work to make it happen.

That’s why T-Mobile is donating an additional $100,000 to DonorsChoose to fund AR/VR and technology projects at rural schools across the country to help expand students' horizons and foster their creativity with engaging learning curriculums and projects. Inclusive of our <a href="https://www.t-mobile.com/news/community/give-thanks-not-pranks-2021" target="_blank" rel="noreferrer noopener">#GiveThanksNotPranks</a> and <a href="https://www.t-mobile.com/news/offers/get-iphone-12-on-us-and-50-off-family-lines" target="_blank" rel="noreferrer noopener">back to school</a> giving campaigns, this brings our total 2021 DonorsChoose contribution to roughly $2.2 million!

“T-Mobile is empowering teachers who want to instill a spirit of innovation in their students,” said Charles Best, founder of DonorsChoose. “Right now, technology is among the top resources teachers are requesting on DonorsChoose. Through T-Mobile’s partnership, we want to close the tech gap across U.S. public schools and help launch students into the future of learning.”

Looking ahead to 2022, Team Magenta and our partners are already rolling up our sleeves to keep making a difference in the communities we serve. Guided by the passion of our employees and their tenacious spirit of innovation, the new year will bring even bigger and better opportunities to mobilize for GOOD. #WeWontStop

Even with 2022 right around the corner, T-Mobile isn’t ready to close the book on its 2021 Season of Giving quite yet. The Un-carrier is continuing to

Wrapping up 2021 the Un-Carrier Way - T-Mobile Newsroom

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What I learned from our inspiring guests on Season 3 of Taking Care of Business

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We live in a mobile world, and businesses are simultaneously leading the way and doing their best to keep up. The pandemic forced us, like most companies, to send a majority of our workers home to work. This created a global shift in the way we do our jobs and how we interact with our customers. No matter the industry, businesses must be willing to meet their employees and customers where they are.

In Season 3 of our <a href="https://www.t-mobile.com/business/resources/videos/taking-care-of-business?cmpid=TFB_AF_U_TFBTAKECR_3ZZ5MEVQ6ARGA7PDO59777" target="_blank" rel="noreferrer noopener">Taking Care of Business</a> video and podcast series, we learned about the future of enterprise business from executives transforming their companies. They shared examples of the ever-changing landscape they had to navigate due to the pandemic and the shift to hybrid work, along with how they used mobile services to connect with their customers.

From my conversations with <a href="https://youtu.be/SyVkhjHPI3s?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Sri Shivananda</a>, chief technology officer of PayPal to <a href="https://youtu.be/ArChOjxV5zY?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip">Jim Weaver</a>, chief information officer for the state of North Carolina, one thing was clear – customers need to be connected anywhere and anytime. Shivananda called mobile “a ubiquitous form of interaction.” People have been able to shop online for years, but they expect that same (or even better) experience from their handheld device, including an easy way to pay.

Weaver also understands this as he leads a modern workforce building smart cities with public services that respond to the community’s needs in real time.

Health care is no exception in the mobile world. <a href="https://youtu.be/dFzGJFjj5Jw?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Dr. Elizabeth Wako</a>, the CEO of Swedish Hospitals here in Seattle, emphasized the “fantastic” effectiveness of mobile clinics, which depend on wireless connectivity to distribute the COVID-19 vaccine. People can sign up for vaccine appointments and get text reminders for boosters. This “push” technology is effective for vaccines because it puts a reminder right in the patient’s hands.

UnitedHealth’s <a href="https://youtu.be/hGHXybpaNs8?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Carissa Rollins</a>, chief operating officer, said that artificial intelligence and machine learning technologies made it possible for telehealth to become a first stop for health care during the pandemic. And it’s here to stay now that patients and providers are more comfortable with the technology for certain types of care.

Balanced approach to interaction

The key to all these examples is meeting people where they are, and that’s not always in a brick-and-mortar store or office. Yet amid the excitement of technology freeing us from physical limitations, we also heard about the importance of the human side of mobility. We’re embracing digitization to make our lives easier and our relationships stronger.

<a href="https://youtu.be/n4dUBJYjW-4?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Amy Coleman,</a> corporate vice president of Human Resources and Corporate Functions at Microsoft, is intent on establishing a balance between the benefits of mobility versus in-person collaboration. She’s been steering her company’s return-to-office strategy and finding that well-being is on managers’ minds more than ever. Employee surveys at Microsoft have determined that “social capital,” a term for the bonding that takes place in the in-person office, contributes to productivity and workplace morale. Is it possible to generate social capital among a distributed workplace like Microsoft, which counts employees in 177 office locations in 96 countries? Amy believes a balance can be achieved.

Cisco’s <a href="https://youtu.be/U4HRD4QUuYc?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Gerri Elliott</a>, chief customer and partner officer, talked about how virtual meetings are now the norm. She predicts that 97% of meetings going forward will have a virtual component because so many workers want the flexibility of remote work. Cisco is working on amazing features to improve the virtual experience – including the use of holograms!

Throughout our conversations, my guests agreed that Americans needs equitable access to 5G to maximize the life-changing, business-enhancing potential of the mobile world. Many of them are working to solve the digital divide. Microsoft is distributing hardware to underprivileged communities, North Carolina officials are lobbying for rural broadband, Swedish Hospitals are enabling telehealth appointments, and we here at T-Mobile are expanding connectivity through <a href="https://www.t-mobile.com/business/education/project-10-million" target="_blank" rel="noreferrer noopener">Project 10Million</a>.

<a href="https://youtu.be/1Y_F8pmsals?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Neville Ray</a>, our own president of technology, perfectly capped off the podcast season by describing T-Mobile’s 5G progress and the commitments we have made to deliver 5G capabilities across the nation: “We've built out this powerhouse 5G network, and it’s going to be so transformative. I cannot wait to see how it will start fulfilling the promises of what 5G can bring to every part of our lives.”

Watch full video interviews for all episodes of Taking Care of Business <a href="https://www.t-mobile.com/business/resources/videos/taking-care-of-business?cmpid=TFB_AF_U_TFBTAKECR_3ZZ5MEVQ6ARGA7PDO59777" target="_blank" rel="noreferrer noopener">here</a>, or listen to the episodes on <a href="https://podcasts.apple.com/us/podcast/taking-care-of-business-with-mike-katz/id1531532986?uo=4" target="_blank" rel="noreferrer noopener">Apple Podcasts,</a> <a href="https://open.spotify.com/show/36BxygQCAxd1ctu6hsJ4kq?si=N3-L3puNRGCqlBYXRTjFFQ" target="_blank" rel="noreferrer noopener">Spotify</a> and <a href="https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy8zNWJjMTUwOC9wb2RjYXN0L3Jzcw==" target="_blank" rel="noreferrer noopener">Google Podcasts</a>. And stay tuned for Season 4 in 2022!

Connection is what really moves the needle for business.

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Technology is always evolving, but what really moves the needle for businesses? Connection. - T-Mobile Newsroom

We are saddened to see the devastation caused by Super Typhoon Rai in the Philippines and our thoughts are with those impacted.

To help people stay connected with their loved ones, through December 23, 2021 T-Mobile is waiving international long-distance charges for calls and SMS made between the Philippines and the U.S. for current T-Mobile, Sprint postpaid, T-Mobile Prepaid and Metro by T-Mobile customers. We will also waive roaming fees on calls and SMS made between the Philippines and U.S. for T-Mobile, Sprint Postpaid and T-Mobile Prepaid customers.

If customers have questions or need further assistance with their account or service, they can visit T-Mobile.com for many account changes or updates or call 611 from their T-Mobile or Metro by T-Mobile handset. T-Mobile customers currently in the Philippines may also call <a href="tel:1-505-998-3793">1-505-998-3793</a> for assistance.

We are saddened to see the devastation caused by Super Typhoon Rai in the Philippines and our thoughts are with those impacted. To help people stay

T-Mobile Responds to Super Typhoon Rai in the Philippines - T-Mobile Newsroom

T-Mobile Responds to Super Typhoon Rai in the Philippines

As people reflect on the storms of this past year, T-Mobile Emergency Response teams share their experiences battling one of the strongest Hurricanes in Louisiana history, Ida, and how the Magenta family came together to bring power, service and support to those affected.

A <a href="https://www.washingtonpost.com/weather/2021/09/29/record-us-hurricane-landfalls-climate/">record</a> 18 storms and hurricanes made landfall in 2020 and 2021, with the Gulf Coast being hit particularly hard. Louisiana has been a major target, seeing four hurricanes and two tropical storms strike its coast since the start of the 2020 season.

Two of those, Laura and Ida, were actually among the strongest recorded hurricanes in the state’s history. (Ida, Laura and the 1856 Last Island hurricane are considered the <a href="https://www.nola.com/news/hurricane/article_2dbc8840-0910-11ec-b531-7f4e5a8cee6e.html">most powerful on record</a>.)

To put it into context, most recently, Ida was a strong Category 4 storm with 150 mph winds when it made landfall. In comparison, 2005’s Katrina actually weakened before landfall and struck Louisiana as a Category 3 storm with 127 mph winds. The death toll and destruction <a href="https://www.usnews.com/news/best-states/louisiana/articles/2021-08-28/explainer-ida-katrina-similar-but-tiny-differences-are-key">was far worse</a> for those who endured Katrina, but Ida was in a sense more of a natural disaster than Katrina, the latter of which has been viewed as a devastating man-made disaster related to the hurricane due to levee failures.

Damage from Hurricane Ida is being <a href="https://www.cnbc.com/2021/09/08/hurricane-idas-damage-tally-could-top-95-billion-making-it-7th-costliest-hurricane-since-2000-.html#:~:text=AccuWeather%20now%20projects%20the%20storm,and%20fourth%20quarter%2C%20AccuWeather%20said.">projected as high as $95 billions of dollars</a>. Due to its intense winds, the loss of power and connectivity was widespread and potentially fatal for those who had literally weathered the storm or were trying to return home. T-Mobile’s T-Studios team interviewed a number of the company’s emergency response members in the areas most affected by Ida, to understand how they came together to restore power and service to those most in need. You can watch the resulting video below, where they describe how the teams were able to repair some 250 cell tower tops, restore power to some 300 cell sites and work with hundreds of T-Mobile volunteers to supply devices and support to a community ravaged by Mother Nature. We also include a few extra poignant quotes below the video, to tell the full story of how T-Mobile came together when a community needed it most.

Take a look and get to know members of T-Mobile’s Louisiana crew:

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Every Hurricane Is Different, but Ida Was Very Different Because Of Its Wind Speed

David: Although we do a great job of planning and preparation for storms, the storms seem to get a little bit stronger here lately. Hurricane Ida was a category four storm and it had over 150-mile-an-hour winds. There was a huge wind event and that impacted not only power outages, but also our telco lines. And something that a lot of storms don’t do that Hurricane Ida did was damage our tower tops. A lot of our antennas and radios are on top of the towers, and those were extensively damaged in this storm.

Tommy: I’ve been with T-Mobile almost 16 years and I can’t even tell you how many storms we’ve been through, whether it’s a small Category 1 hurricane or big one like Ida. But each one presents a different challenge, and if it’s going to hit a population center, we have a lot more cell sites in those areas than we do in rural. So it’s a lot more sites to get into and check on first, generators to check on and then fueling-up their tanks.

Clay: We have storms where the rain is worse than the wind and the problem is flooding, so it’s harder to get to the sites. You have to take boats in. Some of the sites are underwater. We had 300 sites down the day after Ida and it was just a full recovery, and we had a lot of down sectors. Power outages are a big struggle because of the wind.

Freddy: The wind damage was definitely the big thing for this Ida storm. More than anything were problems from the trees. We had to take a road going up on the highway, on the interstate. I’ve never seen that, trees just covering the interstate. We had crews cleaning up as best as they could, just to zigzag to get to the destination.

Over 250 Cell Tower Tops Needed Repair After Ida Hit

Rock:  When service was down, people would have to leave and drive nearly to New Orleans to get phone service, just to call their loved ones, and some of them couldn’t leave because their vehicles were destroyed, their homes were destroyed and they couldn’t even call for help. All they could do was sit there and wait. It was really satisfying that we got their service up. It was a sense of relief, because that’s what we’re there for, right? We’re there to bring the service back up, and we understand the importance of it. People can now communicate with their loved ones. It just it gives you pride too, you know, that you were able to get that service back up.

T-Mobile Donated $1.2 million in Phones and Chargers Throughout 28 Locations and Over 250 T-Mobile Volunteers Rallied to Keep Customers Safe and Connected

David: You know, it amazes me during every single storm the amount of employee volunteers that we have that come from all over the different regions. These people come in and they volunteer their time and I think the camaraderie that they have is motivating. I was in the military, I’m a veteran, and it’s similar to being deployed overseas. You have one another’s back. You’re there for a single mission and that is to bring up our network for our customers. And what motivates us is, when we do that and that technician is on a site and he turns that site back up on air and we then get in the truck and drive just, not even a mile down the road, and we see people on their phones and making phone calls to their loved ones. That is motivating when they stop our vehicles and say, “Hey, thank you for going out there and helping us.”

Freddy: Our employee volunteer teams, what we call EVTs, are absolute heroes. These field technicians and engineers are basically signing up to go into harm’s way and restore our network. They have very long hours. They’re paid volunteers working sometimes 12, 13, 14-hour-long days and nights. They’re working in the elements. They’re selfless. They go above and beyond. These are the people that want to do it. No one’s asking them to come and help us. They raised their hand and said, “I want to be a volunteer, because I love helping others.” And I love the camaraderie that we have when we’re restoring the network and we’re part of a recovery. Employee volunteers are not only the ones in the field. We have employee volunteers that work in the emergency operation center. We have employee volunteers that are supporting at regional and headquarters. It takes a huge team to provide the level of support required to recover our network. Without our employee volunteers, it wouldn’t be possible.

David: T-Mobile and our employees take hurricane response and recovery very seriously. What we’re doing is we’re essentially saving people’s lives in some cases by turning a cell site up or down. And we’re doing everything in our power to get out to that cell site, understand why it’s down and figure out what assets that we have to bring to that cell site to get it back on air for our customers and for our community.

Tommy: T-Mobile goes above and beyond. We try to help the local communities out in any way they can. Whether that be providing generator power and giving phones so people can communicate. So they are getting into these communities and these locations and disasters and I know it’s not just the Gulf Coast and hurricanes. I know it’s forest fires out West and ice storms and tornadoes in the Midwest, and I see it and I know that’s what our company does and it makes me proud.

Read more about the <a href="https://www.t-mobile.com/news/community/disaster-recovery-manager-becky-romero">incredible people</a> who help T-Mobile stay ready for any kind of natural disaster and how exactly the company <a href="https://www.t-mobile.com/news/community/tmobile-is-ready-for-the-2021-wildfire-season">stays prepared </a>by heading over to the <a href="https://www.t-mobile.com/news/community/emergency-response">T-Mobile Emergency Response </a>Hub.

T-Mobile Emergency Response teams share their experiences during Ida and how they came together to bring power, service and support to the community.

Humanity During Hurricanes - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/12/ntc-Hurricane-Ida-12-6-21-1.png

Update: December 13, 2021

T-Mobile is making text-to-give available to help customers make charitable donations to support those impacted by recent tornadoes.

T-Mobile customers can donate in the following ways:

Text messaging charges may apply, and the one-time donation will show up on their next T-Mobile bill. For more information, please visit: <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fcustomers%2Ftext-to-give&data=04%7C01%7CStephen.Berge%40T-Mobile.com%7C33e0eb2ff9f74b587f6508d9be78deee%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637750248610201390%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=BiLBWfWsr47UbrmEQUBkbBr2DBuqh0gocjCqIS5sv%2FA%3D&reserved=0">https://www.t-mobile.com/customers/text-to-give</a>.

Update: December 12, 2021

Network We dispatched a full fleet of assets to areas of greatest need and thanks to the hard work of our crews, our network is fully restored and operating as expected. Community Support Community Support trucks are currently on site in Wingo, Mayfield and Bowling Green, Ky. The trucks will dispense charging solutions and other supplies to those in need.

Customer Assistance From December 12 through December 18, T-Mobile is offering free talk, text and unlimited data for T-Mobile, Sprint consumer and business customers (except Enterprise and Government accounts), and T-Mobile Pre-Paid who are not already on unlimited plans in the most impacted areas of Mayfield and Bowling Green, Ky., and Edwardsville, Ill. As a reminder, Metro by T-Mobile customers always have unlimited talk and text on all plans.

Our thoughts are with those across the Southwest and Central regions of the U.S. who were impacted by this weekend’s devastating tornadoes. T-Mobile teams are currently being deployed to offer a range of support and relief in several of the hardest hit areas.

We understand how critical connectivity is in times like this. While the T-Mobile network held up relatively well, power loss has impacted some sites. We are deploying portable generators, COLTs (Cell on Light Trailer) and other equipment. We will continue to monitor until power is fully restored.

T-Mobile Community Support teams will be deploying to areas in Kentucky and Tennessee tomorrow with relief supplies including chargers and charging solutions. As always, customers that have T-Mobile’s Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on all plans.

T-Mobile and Metro by T-Mobile customers with questions or who need further assistance with their account or service can visit T-Mobile.com for many account changes or updates or call 611 from their T-Mobile or Metro by T-Mobile handset.

During congestion, the small fraction of T-Mobile customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Metro customers using >35 GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization.

Update: December 13, 2021 T-Mobile is making text-to-give available to help customers make charitable donations to support those impacted by recent

T-Mobile Responds to Devastating Tornadoes Across Southeast and Central Regions - T-Mobile Newsroom

T-Mobile Responds to Devastating Tornadoes Across Southeast and Central Regions

Bellevue, Wash. — December 2, 2021 — Who’s got game? Female athletes! As an official sponsor of the SEC, T-Mobile (NASDAQ: TMUS) wants to help the entire SEC community thrive. T-Mobile also recognizes the importance of women’s sports and the role that youth sports can have on allowing female athletes to one day compete at the highest levels like the SEC. The Un-carrier is proud to announce a $50,000 donation to each of the SEC’s 14 universities – totaling $700,000 – supporting the advancement of women’s athletic programs.

Every SEC university has different needs, so each will be able to identify where the money will have the most impact, but everyone has the same goals - increasing the visibility of the women who compete today and supporting youth-focused programming in their local community to keep more girls in the game. Because when more girls can play, everyone wins.

“T-Mobile is so inspired by the drive and spirit of female student athletes who compete on behalf of the SEC and at other colleges and universities across the country,” said Jon Freier, president, T-Mobile’s Consumer Group. “As the Official Wireless Sponsor of the SEC, we’re proud to support the efforts of the schools and conference to help drive change for the incredible females who compete on behalf of the SEC today, and the young girls who dream of doing so in the future.”

T-Mobile will present a $700,000 check to the SEC as part of the first-ever T-Mobile SEC Championship Concert on Friday, Dec. 3 at Georgia International Plaza outside Mercedes-Benz Stadium in Atlanta, to get the party started at SEC Championship weekend. The T-Mobile SEC Championship Concert features multi-platinum, GRAMMY-nominated global entertainer Chris Young, along with special guests and fellow Sony Music Nashville artists Mitchell Tenpenny and Kameron Marlowe.

Free and open to everyone, no ticket is required, and T-Mobile, Metro by T-Mobile and Sprint customers and their guests can score special front-of-the-stage access in the T-Mobile Magenta Zone, complimentary phone charging, limited-addition Chris Young swag, and a beverage on us, just by showing their phone. (Capacity is limited so get there early!) For fans who can’t make it to Atlanta for the show, T-Mobile will host a worldwide livestream broadcast of the T-Mobile SEC Championship Concert beginning at 7 p.m. EST on Chris Young’s YouTube and Facebook channels, watch <a href="https://youtu.be/Q-jbmEqtl1Y" target="_blank" rel="noreferrer noopener">HERE</a>.

Official Wireless Sponsor of the SEC T-Mobile’s donation to women’s athletics at the SEC builds on the sponsorship the Un-carrier launched earlier this year with the SEC to be the “Official Wireless Sponsor of the SEC.” As part of this multi-year relationship, T-Mobile is the sponsor of the SEC Softball Tournament; SEC Saturday Night, SEC Network’s primetime college football franchise; and all regular-season games televised by SEC Network. In addition, T-Mobile is strengthening its commitment to the SEC with official multi-year partnerships with University of Alabama, University of Florida, University of Georgia and Texas A&M University, all represented by LEARFIELD.

“It is exciting to see T-Mobile’s commitment to women’s sports across the SEC through their support of the SEC Softball Tournament and now with this generous contribution to support women’s athletics in all 14 of our athletics departments,” said SEC Commissioner Greg Sankey. “Next year is the 50th anniversary of Title IX, which paved the way forward for progress toward opportunities in sports for women, and the SEC looks forward to working with T-Mobile to elevate stories and create conversations about the importance and value of women’s college athletics.”

T-Mobile Hometown Grants In addition to presenting a check for $700,000 to women’s sports at the T-Mobile SEC Championship Concert, T-Mobile will announce the second group of recipients of T-Mobile Hometown Grants.

Earlier this year T-Mobile unveiled a <a href="https://www.t-mobile.com/news/un-carrier/t-mobiles-next-un-carrier-move-5gforall">massive pledge</a> to bring 5G to rural America and support the people and businesses who help local communities thrive and grow. That pledge included a plan to hire 7,500 new employees in small towns and provide $25 million in grants for community development projects. In September, the Un-carrier revealed that Woodstock, Illinois, is the first <a rel="noreferrer noopener" href="https://www.t-mobile.com/news/un-carrier/hometown-techover-winner" target="_blank">Hometown Techover winner</a>, worth $3 million for a technology upgrade to transform it into a national model for 5G speed and power for small towns everywhere.

In September, T-Mobile also <a href="https://www.t-mobile.com/news/un-carrier/you-get-a-grant-and-you-get-a-grant-t-mobile-to-bolster-25-small-towns-nationwide" target="_blank" rel="noreferrer noopener">announced the first batch</a> of 25 T-Mobile Hometown Grants, which were created to help small towns jumpstart stalled community development projects and kick off new ones. Hometown Grants are designed to re-energize towns across the country and build on the strengths that make them great places to live and work. T-Mobile awards new Hometown Grants every quarter — towns around America with populations of fewer than 50,000 people are encouraged to apply. For full details on how to submit a proposal for Hometown Grants, visit <a rel="noreferrer noopener" href="https://www.t-mobile.com/brand/hometown-grants" target="_blank">https://www.t-mobile.com/brand/hometown-grants</a>.

Commitment to Rural America Hometown Grants are part of the Un-carrier’s huge long-term commitment to bring 5G and support economic development in rural America. In addition to thousands of job opportunities and millions of dollars in community development grants, the Un-carrier’s unleashed T-Mobile Home Internet, a new broadband service available to nearly 10 million rural households across the country.

It’s all part of our goal to ensure all Americans — from the big cities to small towns and rural communities across the U.S. — have access to all the latest products, services and technology.

For more information about T-Mobile's commitment to small towns, visit <a rel="noreferrer noopener" href="https://www.t-mobile.com/acrossamerica" target="_blank">T-Mobile.com/AcrossAmerica</a>. Follow T-Mobile’s Official Twitter Newsroom <a rel="noreferrer noopener" href="https://www.twitter.com/tmobilenews" target="_blank">@TMobileNews</a> to stay up to date with the latest company news.

5G capable device required; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com.

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.

Bellevue, Wash. — December 2, 2021 — Who’s got game? Female athletes! As an official sponsor of the SEC, T-Mobile (NASDAQ: TMUS) wants to help the entire

To Support the Advancement of Women’s Athletic Programs,T-Mobile Donates $700,000 to SEC Schoolsat T-Mobile SEC Championship Concert with Chris Young - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/12/ntc-TMo-SEC-12-1-21.png

To Support the Advancement of Women’s Athletic Programs, T-Mobile Donates $700,000 to SEC Schools at T-Mobile SEC Championship Concert with Chris Young - T-Mobile Newsroom

To Support the Advancement of Women’s Athletic Programs, T-Mobile Donates $700,000 to SEC Schools at T-Mobile SEC Championship Concert with Chris Young

To Support the Advancement of Women’s Athletic Programs, T-Mobile Donates $700,000 to SEC Schools at T-Mobile SEC Championship Concert with Chris Young - T-Mobile Newsroom

Each year during the holidays T-Mobile kicks off our Season of Giving to rally our employees, customers, and the communities we serve around a collective giving goal. We give back to causes that share our passion for doing good and TOGETHER we stand united as one Un-carrier making a meaningful difference for communities in need – because TOGETHER we give more.

And that’s a good thing because the need is huge. This year, due to the rising costs of food and other living expenses, Americans from lower income households are anticipated to experience the greatest insecurity toward holiday spending <a href="https://www2.deloitte.com/content/dam/insights/articles/us164630_2021-holiday-retail-survey/DI_2021-Deloitte-holiday-retail-survey.pdf">in the last decade</a>.

So, this Season of Giving, T-Mobile will help families purchase holiday gifts and essentials for their children through <a href="https://www.payawaythelayaway.org/">Pay Away the Layaway</a> with a donation of up to $1 million.

“We're grateful and thrilled to spread joy alongside T-Mobile this holiday season,” said Lee Karchawer, Founder of Pay Away the Layaway. “Knowing we will make thousands more children smile this year with T-Mobile's support is a dream come true. This partnership will change lives like we've never been able to before, all in the name of creating a kinder, gentler world.”

And the best part is - EVERYONE can contribute to help spread the holiday cheer!

T-Mobile got the ball rolling with an initial donation of $250,000 to Pay Away the Layaway to support families in need by paying off their layaway balances at military exchanges and retail locations. Then, starting on Giving Tuesday November 30 and through December 14, T-Mobile is inviting everyone to join us in our Season of Giving to help us give even more – here’s how:

“Our Season of Giving is all about coming together during a time of year that should be joyous, but is often challenging for far too many families….and we want to make a difference for those who may need a little help,” said Janice V. Kapner, T-Mobile Chief Communications and Brand Officer. “We want it to be easy for everyone to help give back, so just one click or tweet can really make a difference. It’s community supporting community – and we hope everyone will join us!”

For more information about T-Mobile’s Season of Giving, <a href="https://www.t-mobile.com/content/t-mobile/corporate/responsibility.html">click here.</a>

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.t-mobile.com%2F&esheet=52321646&newsitemid=20201106005342&lan=en-US&anchor=http%3A%2F%2Fwww.t-mobile.com&index=7&md5=69f49b59c279f5e231e1966f993f5cda">https://www.t-mobile.com</a>.

About Pay Away the Layaway Pay Away the Layaway (<a href="https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.payawaythelayaway.org%2F&data=04%7C01%7CJessica.Dillon10%40t-mobile.com%7Cded8e65ea708485b648508d9abb1169e%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637729599344471782%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=WkHdMH534Ebvgf%2FAKc4aJcKSBDU5%2BXVq%2FMKVhbPyZLI%3D&reserved=0">www.payawaythelayaway.org</a>) is a registered 501(c)(3) national nonprofit organization that raises money online and uses those funds to pay off layaway balances with gifts and essentials for kids all over the world. The organization pays off layaway balances at several stores including Burlington, Army & Air Force Exchange, Navy Exchange and more. The mission of the organization is to inspire hope and spread kindness.

Each year during the holidays T-Mobile kicks off our Season of Giving to rally our employees, customers, and the communities we serve around a collective

Together We Give More: T-Mobile Rallies Communities to Raise $1 million for Pay Away the Layaway - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/11/nr-hero-season-of-giving-11-30-21.png

New research shows that a thank you text message could be an act of gratitude that’s as effective and impactful as anything — so put your device to work this holiday season!

The season of giving — and giving thanks — is upon us. We all have that running list in our head of people to thank, but if we’re being honest, year to year we often come up short. And to nod to that age-old axiom, our best intentions could pave a road classic rock stalwarts AC/DC could wrap <a href="https://youtu.be/l482T0yNkeo">a devilish chorus</a> around.

But what was holding us back from putting our best foot forward when it comes to saying thanks in a meaningful way may have all along simply been procedural.

Look, we’re not knocking that great <a href="https://emilypost.com/shop/books/emily-posts-etiquette-18th-edition">Emily of etiquette</a> and her penchant for sending a post, but when it comes to a simple show of gratitude there’s no need for lack of a stamp and envelope to get in your way.

An impactful thank you, it seems, can be as easy as something almost all of us do several times a day — sending a text.

New research <a href="https://greatergood.berkeley.edu/article/item/what_is_the_best_way_to_deliver_a_thank_you">shows</a> that expressing gratitude via text message is nearly as impactful as a face-to-face thank you. Moreover, sending a text might be an even more effective message method for expressing your appreciation when you feel embarrassed or awkward about thanking someone in person. Not to mention, sending that simple text, research <a href="https://www.tandfonline.com/doi/abs/10.1080/17439760.2021.1913639">also shows</a>, can help us feel more connected and boost feelings of well-being, thereby making people feel less lonely — truly positive news after the last two years of so many of us being separated and feeling so apart.

And recent data from T-Mobile suggests many of us may already be in on this act of device kindness. Year over year, from Thanksgiving 2019 to Thanksgiving 2020, texting was up 21%. Additionally, as more people turn to texts for the holidays, T-Mobile also found a 20% increase in texting at Christmas and a 5% bump at New Year’s, which is still impressive given how popular texting has been on New Year’s historically. And expectations are that those numbers will only increase this year.

So don’t let pen and paper stand in your way of making someone else — and yourself! — feel appreciated. Your best recipe for holiday success could simply be to send a “thank you” text.

As we mentioned in <a href="https://www.t-mobile.com/news/network/a-holiday-psa-pick-up-the-phone">“A Holiday PSA: Pick Up the Phone”</a> last year, if you’re a tried and true old-school type who prefers something more tactile than text, you can still use your smartphone to send season’s greetings and gratitude with a handwritten note via services like <a href="https://www.handwrytten.com/">Handwrytten</a> and <a href="https://www.postable.com/">Postable</a>. Simply type in your message and the receiver’s address, and the apps will generate a handwritten letter or holiday card and take care of the mailing for you.

Ever find yourself wondering <a href="https://www.t-mobile.com/news/network/mobile-etiquette-text-versus-talk">Text vs. Talk – When Is the Perfect Time for Each?</a> Our digital etiquette expert offers more tips on when text may suit you best.

New research shows that a thank you text message could be an act of gratitude that’s as effective as anything — so put your device to work this holiday!

Holiday PSA: How to Thank Someone Best? Just Text! - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/11/Texting-ntc-Holiday-PSA-11-18-21.png

A T-Mobile employee talks about how the company’s expanded TechX Returnship program helped him find full-time work and a new career focus after returning to civilian life.

“Returning to civilian life was a bit of a challenge since I joined the military at quite a young age. And, you know, working in the military was pretty much all I knew.”

Alex Asuncion dedicated his life to serving in the United States Air Force as a cyber system operator. When he decided he wanted to transfer to part-time status with the Air Force Reserves after more than five years in active duty, he hoped to do some soul searching.

Alex says he wanted to change his career focus from purely technical to something in business management. But mix in some time off to go back to school with a global pandemic, and he says the job market wasn’t exactly welcoming him with open arms. In fact, <a href="https://www.veterans.senate.gov/newsroom/news/sens-moran-tester-introduce-legislation-to-tackle-veteran-unemployment-during-covid-19-pandemic">the veteran unemployment rate</a> across the entire country saw a significant rise from 3.1 percent in 2019 to 11.7 percent in 2020.

Community

Assurance Wireless to Participate in New Federal Affordable Connectivity Program

Wrapping up 2021 the Un‑Carrier Way

Technology is always evolving, but what really moves the needle for businesses? Connection.

T‑Mobile Responds to Super Typhoon Rai in the Philippines

Humanity During Hurricanes

T‑Mobile Responds to Devastating Tornadoes Across Southeast and Central Regions

To Support the Advancement of Women’s Athletic Programs,
T‑Mobile Donates $700,000 to SEC Schools
at T‑Mobile SEC Championship Concert with Chris Young

Together We Give More: T‑Mobile Rallies Communities to Raise $1 million for Pay Away the Layaway

Holiday PSA: How to Thank Someone Best? Just Text!

Changing Careers After Military Service: A Veteran’s Story

T‑Mobile Expands Successful Returnship Program for Third Round

“Disasters All Have the Same Backbone”

Assurance Wireless to Participate in New Federal Affordable Connectivity Program

Wrapping up 2021 the Un‑Carrier Way

Technology is always evolving, but what really moves the needle for businesses? Connection.

T‑Mobile Responds to Super Typhoon Rai in the Philippines

Humanity During Hurricanes

T‑Mobile Responds to Devastating Tornadoes Across Southeast and Central Regions

To Support the Advancement of Women’s Athletic Programs,T‑Mobile Donates $700,000 to SEC Schoolsat T‑Mobile SEC Championship Concert with Chris Young

Together We Give More: T‑Mobile Rallies Communities to Raise $1 million for Pay Away the Layaway

Holiday PSA: How to Thank Someone Best? Just Text!

Changing Careers After Military Service: A Veteran’s Story

T‑Mobile Expands Successful Returnship Program for Third Round

“Disasters All Have the Same Backbone”

To Support the Advancement of Women’s Athletic Programs,
T‑Mobile Donates $700,000 to SEC Schools
at T‑Mobile SEC Championship Concert with Chris Young