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Students are back in the classroom, but reliable mobile connectivity remains as critical as ever. T-Mobile is committed to ensuring no learner is left behind.

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Last school year was anything but normal for America’s 56 million K through 12 students. You hear the word <meta charset="utf-8">“unprecedented<meta charset="utf-8">” quite a lot, and it really was. A lot of young students are used to structure and routine, and rely on tools at school that they might not be able to get at home like reliable internet connectivity. For those kids, school shutdowns across the country have had impacts that experts are still trying to fully understand.

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This issue isn’t new — the pandemic just put a glaring spotlight on it. And while most students around the country have returned to in-person learning, the problem persists. While estimates on the number of students who lack reliable connectivity outside the classroom range greatly, what we know for sure is that this issue has affected millions — for many years. Education is meant to be the great leveler in our society, but in order for there to be more equal outcomes, there must be more equal access — and in this case, that means equal access to broadband connectivity even after students leave school for the day.

It’s why, even before the pandemic, T-Mobile saw the potential for taking the tremendous network capacity that our newly merged company would deliver and conceived a program that addresses this important Digital Divide issue, called the “Homework Gap,” at a size and scale that is truly historic. It is a program that, to our knowledge, is one of the largest and most ambitious programs ever launched by a non-governmental organization to get kids connected. Our $10.7 billion Project 10Million, officially launched in 2020, now offers free internet service and free mobile hotspots to under-connected households with school-aged children, aiming to reach up to 10 million eligible households over five years. The program offers school districts free and highly subsidized data plans that they can provide to their students for free.

The timing couldn’t have been more critical. When COVID-19 hit, students without reliable digital access were not only left behind — they were completely cut off from the classroom. For our part, the T-Mobile teams that had already worked with school districts across the country kicked into overdrive. And the result was more than 1,000 school districts enrolling in the program, and thousands of individual families with qualifying students signing up directly. All in, T-Mobile has connected 3 million students nationwide since the start of last year.

One story from Renton School District, a Project 10Million participant just down the road from T-Mobile’s headquarters in Bellevue, Wash., underscores the need for this program. After school counselor Sophia Simpson-Verger shifted in-person parent conferences to Zoom, she became concerned when several families failed to appear for their digital sessions. So, she decided to mask up and drop by their homes to find out why. Sophia learned that many of her students didn’t have reliable connectivity. Parents couldn’t log in to conferences, and students were even using a parent’s cell phone to try keep up with remote learning every day. 

Imagine attending school on a cell phone. It’s heartbreaking but it’s also not uncommon. And it persists even after things started returning to in-person learning as we look forward to post-pandemic times. The Digital Divide did not go away as vaccines rolled out. As schools reopened last spring and kids of all ages started to return to the classroom, about two-thirds of US public schools were still doing at least some of their classes from home. And it’s a slippery slope. Kids who don’t have the tools they need are left behind. And the further students fall behind, the harder it is for them to stay motivated.

Incorporating technology in the classroom has clear advantages as the digital economy grows exponentially, but so far universal access to the tools required to participate equitably remains out of reach. One major factor is the expense, especially for economically disadvantaged families. In the U.S., families pay an average of $68 every month just for home internet service, according to <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.newamerica.org%2Foti%2Freports%2Fcost-connectivity-2020%2Fglobal-findings%2F&data=04%7C01%7CLisa.Belot%40t-mobile.com%7Ca44babf753534129bef308d97c710934%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637677647195649137%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yO3xj%2Btu4rUBDnUQJSpXZQCqQBdOQQgHxQpZh%2BNgdss%3D&reserved=0">data</a> from New America. Add in taxes and things like equipment rental fees and the total often increases to $80 to $100, depending on where they live. That may not seem like a lot to some people, but for families that live paycheck to paycheck with a myriad of other bills to pay, finding an extra $100 per month is simply not possible.

If the solution sounds simple — make sure every student in America has broadband service and a device to connect to it — the reality of getting it done is not. But we’re making huge strides. I’m proud to say that T-Mobile has been one of the staunchest advocates for universal connectivity. We began our campaign to bridge the divide well before pandemic-induced remote learning turned a nagging issue into a full-blown crisis — and we’re not stopping now. Programs like Project 10Million are crucial for young people across the country. As our global society becomes more reliant on internet technology, we can’t take it for granted that everyone everywhere can get online whenever they need to. Last month, I shared another blog about <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fnews%2Fun-carrier%2Ffor-t-mobile-5g-connectivity-means-that-no-one-is-left-behind&data=04%7C01%7CLisa.Belot%40t-mobile.com%7Ca44babf753534129bef308d97c710934%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637677647195659135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SqMF1guCv%2Ft5gBYeRP140Gq9EfN8zlZ3IXmOoJkr7cM%3D&reserved=0">T-Mobile’s commitment to closing the Digital Divide for ALL</a>. No American — regardless of their economic circumstance, and whether they live in an urban or rural area — should be left behind.

As I see it, T-Mobile has an important role to play in eliminating the Digital Divide in this country permanently — so every student in America has access to the connectivity they need. As much as we’ve done so far to connect millions of students across the country, there are millions more to go. Now, we look ahead to Project 10Million’s second full school year — and we’re just getting started.

To learn more about T-Mobile’s Project 10Million or to register your school district for the program, visit <a href="https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.t-mobile.com%2Fp10m&data=04%7C01%7CLisa.Belot%40t-mobile.com%7Ca44babf753534129bef308d97c710934%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637677647195659135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c6SbL%2BqVNdQtJN6IsK%2FdIPFNaCWstuA0cCrZqOJ8VBk%3D&reserved=0">www.t-mobile.com/p10m</a>. If you’re the parent or guardian of an eligible student, you can register at <a href="https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.t-mobile.com%2Fproject10million&data=04%7C01%7CLisa.Belot%40t-mobile.com%7Ca44babf753534129bef308d97c710934%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637677647195669151%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=t7NJZOrT5uqs%2Bh0vydZjwA7RomjQPeUfo%2FE5h8eXxUE%3D&reserved=0">www.t-mobile.com/project10million</a>.

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T-Mobile’s Education Initiatives Have Connected 3 Million Students ... And We’re Just Getting Started | T-Mobile Newsroom

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T-Mobile’s Education Initiatives Have Connected 3 Million Students &#8230; And We’re Just Getting Started

Katie Chen

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https://www.t-mobile.com/news/community/ceo-mike-sievert-project-10million

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On the 20th anniversary of the September 11th attacks on the World Trade Center, Shawna Ryan, a manager on T-Mobile’s Stories & Storytelling Tools team, recounts how her retired FDNY father remembers those who were lost, and shares a personal video of their trip downtown to pay respects to difficult memories born that day and after.

<a href="https://tmobile.egnyte.com/dl/7KS8uQ0Xt7"></a>When I moved from New York City to Bellevue, Wash. to begin my career at T-Mobile in 2018, I distinctly remember my first September 11th anniversary being away from my hometown. I remember because I struggled to explain to my new West Coast colleagues what the actual day was like in 2001 when the World Trade Center was attacked while I was a college student in Manhattan. It was hard to properly describe what it felt like to witness the <a href="https://www.911memorial.org/visit/memorial/tribute-light">Tribute in Light</a> just six months later, and then on every anniversary thereafter.

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While most people come to the Big Apple for work and opportunity before leaving for more space and cheaper rent, my family is made up of four generations of New Yorkers. The neighborhood known as Inwood, in upper Manhattan, is where my grandparents met, and then my parents. All in a single neighborhood.

My relatives identify with this place as if it’s another loved one in our family tree. A good number of my uncles and cousins (women included) became NYC police officers and firefighters. Working for the city that molded you into the person you had become only made sense.

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My memories as a child are made up of birthdays and holidays in NYC firehouses. My father spent 15 years of his life at Engine Company 45 and then Ladder Company 39 in the Bronx.

His stories of climbing high up into burning apartment buildings and bringing people to safety were my bedtime stories. I got my first pet thanks to the day he saved a box of kittens in a burning building. When my dad retired, like many in his line of work, it wasn’t by choice. He fell through two floors of an apartment building that was engulfed in flames and landed on his knee.

The attack on the World Trade Center on September 11, 2001 wasn’t just a national tragedy for my father. It was a personal one as well. I understand it may be hard for some people to see NYC as something other than the backdrop in movies or a place where you see a Broadway play or travel for work, but for my father this is the only home he has known. When his fellow firefighters and friends were killed that morning, 9/11 became more than an unprecedented terrorist attack on America — it became the largest funeral he ever attended. More than a dozen of those he knew from the fire department lost their lives. It’s hard to understand what it’s like to live through an event that takes so many close to you in a single day.

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My father spent a lot of time assisting first responders at Ground Zero. It’s not something he talks about a lot. When he does, the stories are often haunting. And not just because of what he saw, but how he says those who stood with him were <a href="http://neverforgetproject.com/statistics">later affected</a> by the toxic environment they spent day after day digging through. It’s really no surprise why he chose not to return to that part of the city for so long, even well after <a href="https://en.wikipedia.org/wiki/One_World_Trade_Center">One World Trade Center</a> was constructed.

But 2021 marks the 20th anniversary of the September 11th attacks and I wanted to invite my father to have a chance to pay his respects to those he knew at the <a href="https://www.911memorial.org/about">memorial</a> that now occupies the space. He traveled downtown with me to find the names of his friends at the fountain that lists the almost three thousand people who lost their lives that day, more than three hundred of whom <a href="https://en.wikipedia.org/wiki/Emergency_workers_killed_in_the_September_11_attacks">were firefighters</a>. We attended the <a href="https://911tributemuseum.org/">9/11 Tribute Museum</a>, where he marveled at the ladder truck on display that he remembers being present while he was there searching for remains.

The story of this visit and this anniversary are important to share with you, and not because of any of the recent headlines in the news regarding wars overseas that began after 9/11. They’re important because those like my father are living proof of how people come together in the most tragic of times. A lot has happened since the terrorist attacks of 9/11, but his stories are proof of how people in his city exhibited unfathomable selflessness. It is proof that love and kindness and brotherhood exist. And in a city of millions from all walks of life, cultures, religions and nations, that — perhaps now, more than ever — counts for something.

A lot of difficult memories came back for my father. But so did the stories of the incredible people he knew.

My dad doesn’t cry easily — blame the tough guy New Yorker in him. But on that visit he wept for those he lost, and he says it’s only right. And I feel it’s only right I share his story with any of you who may not know someone personally affected that infamous day. Now you do.

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On this 20th anniversary of the events that took place on September 11, 2001, T-Mobile is honored to support <a href="https://www.heart911.org/" data-type="URL" data-id="https://www.heart911.org/">HEART 9/11</a>. In the wake of tragedy, this group of first responders representing FDNY, NYPD, PAPD and the NYC Building Trades came together to channel their collective experience into an opportunity to support others affected by disaster. We cannot thank them enough for their service then, and now.

On the 20th anniversary of the 9/11 attacks on the WTC, a T-Mobile employee recounts how her retired FDNY father remembers those who were lost.

9/11 Remembrance: A Firefighter’s Oath, a Daughter’s Story | T-Mobile Newsroom

9/11 Remembrance: A Firefighter’s Oath, a Daughter’s Story

Shawna Ryan

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https://www.t-mobile.com/news/community/september-11-story-anniversary-2021

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Por varias razones, el 2020 fue un año que no olvidaremos fácilmente. En T-Mobile, hemos superado desafíos extraordinarios, entre ellos, una pandemia mundial, una crisis económica y una gran agitación política y social; todo esto mientras dábamos comienzo a un descomunal proceso de integración luego de completar la tan esperada fusión con Sprint.

A pesar de estos obstáculos, seguimos enfocándonos con éxito en atender y apoyar a nuestros clientes en tiempos en los que permanecer conectados ha sido más importante para ellos que nunca. También fuimos leales a nuestro compromiso, no solo de ser una empresa más grande tras unir fuerzas con Sprint, sino de ser una empresa MEJOR, una que utilice la totalidad de sus redes, escala y recursos PARA EL BIEN. No podría estar más orgulloso del desempeño de T-Mobile, de cómo hizo lo correcto a la manera de El Un-carrier y del importante efecto que tuvo en nuestros empleados, nuestros clientes y las comunidades que atendemos.

En el eje central de este compromiso para aprovechar nuestro tamaño para el bien reside nuestra meta de llevar 5G a todos construyendo la mejor red 5G del mundo, la cual hará posible que el futuro sea digitalmente equitativo y esté más conectado, al tiempo que lideramos la transición a esta tecnología transformadora y trabajamos incansablemente para asegurarnos de que nadie se quede atrás. Nuestra causa de vanguardia para potenciar esta valiosa ventaja es el Proyecto 10Millones, centrado en lograr que cada estudiante en Estados Unidos tenga acceso a Internet en el hogar y en erradicar los problemas educativos causados por la brecha digital. La educación es un gran nivelador en nuestra sociedad y estamos comprometidos a lograr que los niños de Estados Unidos tengan el acceso que necesitan y la educación e igualdad de oportunidades que merecen.

Anunciamos por primera vez este proyecto sin precedentes de $10.7 billones a fines de 2019, pero dado que el panorama educativo se volcó rápidamente al aprendizaje remoto debido a la pandemia, nos dimos prisa y nos asociamos con escuelas y distritos escolares a lo largo del país para conectar a millones de estudiantes que no tenían Internet residencial. En la pospandemia, este trabajo continuará hasta que alcancemos la meta de brindar a 10 millones de estudiantes el acceso a Internet que necesitan para aprender y lograr el éxito.

Durante el año pasado, nos concentramos mucho en nuestra gente y nuestra cultura. Hemos guiado a nuestros equipos en medio de grandes cambios en el negocio y un mundo en pandemia, mientras éramos testigos de protestas en pos de una mayor justicia racial que tuvieron lugar en todo el país. Tomamos medidas para que nuestros empleados pudieran lidiar con el estrés social, emocional y económico de la pandemia sin dejar de lado la tarea de unir a la empresa bajo una nueva visión, misión y valores empresariales. También lanzamos un plan de cinco años, Equidad en acción, que refleja nuestro compromiso de incorporar diversidad, equidad e inclusión con más fuerza aún en nuestra cultura empresarial. Incluye programas ambiciosos para continuar cultivando la diversidad de talento en toda nuestra compañía para así reflejar las comunidades que atendemos.

Por último, nuestro compromiso con el planeta es más firme que nunca. Los efectos del cambio climático en nuestras operaciones, clientes y comunidades son mayores cada año. Seguiremos adelante con los compromisos empresariales de sostenibilidad que siempre tuvimos, incluso ahora que la huella que deja la empresa creció considerablemente tras la fusión con Sprint. T-Mobile fue la primera gran empresa de telecomunicaciones en firmar el compromiso RE100, y estamos en vías de suministrar energía a la empresa y sus redes con recursos 100% renovable a fines de 2021. En reconocimiento a nuestros esfuerzos destacados dentro de la industria, nos colocaron en la Lista A para el cambio climático de la CDP, uno de los principales estándares de transparencia ambiental de empresas. Estamos increíblemente orgullosos de ser la única empresa de telecomunicaciones en EE. UU. a la que se le otorgó un lugar en este listado.

En adelante, es importante que T-Mobile siga rompiendo barreras y utilice su posición de liderazgo en la industria de servicio móvil para el bien. Como verás en las siguientes páginas, lo que hemos logrado este último año nos ha acercado un paso más a un futuro más equitativo y sostenible para todos. ¡Y esto es apenas el comienzo!

Consulta aquí el texto completo del Reporte de responsabilidad corporativa de 2020.

Por varias razones, el 2020 fue un año que no olvidaremos fácilmente. En T-Mobile, hemos superado desafíos extraordinarios, entre ellos, una pandemia

Reflexiones de Mike Sievert sobre el Reporte de Responsabilidad Corporativa de 2020 | T-Mobile Newsroom

Reflexiones de Mike Sievert sobre el Reporte de Responsabilidad Corporativa de 2020

Oscar Meza

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https://www.t-mobile.com/news/community/reporte-de-responsabilidad-corporativa

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For many reasons, 2020 was a year that won’t soon be forgotten. At T-Mobile, we persevered through extraordinary challenges, including a global pandemic, an economic crisis, and significant social and political unrest—all while beginning a massive integration process following the long-awaited completion of our merger with Sprint.

Despite all of these challenges, we successfully stayed focused on serving and supporting our customers during a time when staying connected was more important to them than ever. We also stayed true to our commitment to not just be a bigger company after joining forces with Sprint… but to be a BETTER company that would use our combined network, scale, and resources FOR GOOD. I could not be prouder of how T-Mobile stepped up—doing the right thing the Un-carrier way, and making an impact that matters for our employees and for the customers and communities we serve.

At the heart of this endeavor to use our scale for good is our pursuit to truly deliver 5G for All by building the world’s best 5G network, which will enable a more connected, digitally-equitable future as we lead the transition to this transformative technology while working hard to ensure that no one is left behind. Our marquee cause to leverage this asset is Project 10Million that focuses on helping connect every single student to the internet and eradicate the homework gap in the United States. Education is a great leveller in our society and we have committed to ensuring America’s children can get the access they need and the education and equal opportunity that they deserve.  

We first announced this unprecedented $10.7 billion project in late 2019, but as the education landscape rapidly shifted towards remote learning due to the pandemic, we accelerated our efforts and partnered with schools and school districts across the country to connect millions of students who lacked home internet. Post-pandemic, this work will continue until we achieve our goal to connect 10 million students with the internet access they need to learn and succeed. 

Over the last year, we focused heavily on our people and our culture. We guided teams through the significant shifts in our business and a pandemic-world, while witnessing protests for greater racial justice that took place across our country. We implemented measures to help employees manage the social, emotional, and economic stress of the pandemic while undertaking the important journey of uniting our company behind a new company vision, mission, and values. We also launched our five-year Equity In Action plan, which reflects our commitment to embed diversity, equity, and inclusion even more strongly in our company culture with ambitious programs to continue building diverse talent across our company to reflect communities we serve.

Finally, our commitment to the planet is stronger than ever. The impact of climate change on our customers, our communities and our operations is growing every year. We will continue to follow through on our longstanding enterprise sustainability commitments, even as the size of our company footprint significantly grew with the Sprint merger. T-Mobile was the first major U.S. telecom to sign the RE100 commitment and we are on track to power our business and network with 100% renewable energy by the end of 2021. In recognition of our industry-leading efforts, we were named to the CDP’s A List for climate change—a leading standard of corporate environmental transparency. We are incredibly proud to currently be the only U.S. telecom company given this top listing.

Moving forward, it’s important that T-Mobile continues to break down barriers and use our leadership position in the wireless industry as a force for good. As you’ll see in the pages that follow, what we’ve accomplished this past year has moved us one step closer to a more equitable and sustainable future for all. And we’re just getting started!

Check out the full 2020 Corporate Responsibility Report <a href="https://www.t-mobile.com/CRReport" target="_blank" rel="noreferrer noopener">here</a>.

T-Mobile unveiled its inaugural Corporate Responsibility Report, sharing its latest progress toward building a more connected, equitable and sustainable future for all.

A Word from Mike Sievert on T-Mobile&#039;s 2020 Corporate Responsibility Report | T-Mobile Newsroom

A Word from Mike Sievert on T-Mobile&#8217;s 2020 Corporate Responsibility Report

Jess Dillon

https://www.t-mobile.com/news/community/2020-cr-report-ceo-letter

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Since Hurricane Ida made landfall two weeks ago, T-Mobile has worked tirelessly to help ensure quick restoration of our network and support the hardest hit communities across the South and Eastern seaboard.

Network   After Ida swept through the Southeast, our engineering team braved challenging conditions but were able to move quickly to assess network impacts and begin recovery in even the hardest hit areas of southeast Louisiana. Thanks to their efforts, we can report that our network is nearing complete restoration. A very small number of sites remain down due to lack of commercial power, however, our teams will continue to use temporary network solutions such as Cells on Wheels (COWs) and Cells on Light Trucks (COLTs) satellite infrastructure to minimize customer impacts until they are fully restored.

Community Response  Our community support teams have traveled across southeast Louisiana providing much-needed supplies at recreation centers, churches and schools. They made 28 stops throughout New Orleans, Baton Rouge, and in small towns like Covington, Houma and Berwick. To date, T-Mobile has provided nearly 8,000 phone chargers, 7,400 charging cables, and more than 5,600 pre-activated devices to help residents stay connected.

Customer Support Even as the majority of our T-Mobile, Sprint, and Metro by T-Mobile customers are on plans offering unlimited talk, text and data, after Ida hit the Gulf Coast, T-Mobile offered free talk, text and unlimited data to T-Mobile, Sprint consumer and business customers, and T-Mobile Pre-Paid customers in select areas of Louisiana and Mississippi who were not. If you are a customer and need assistance or have questions about your account or service, please call 611 or 1-800-937-8997 from your handset and we will be happy to help.

Store Update As we recover from the effects of the storm, nearly all of our T-Mobile, Sprint and Metro by T-Mobile retail locations have reopened to serve the community. A small number of stores that sustained damage during the storm remain temporarily closed or are working on reduced hours. If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be glad to assist.

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Network Our network remains strong in the northeastern U-S with minimal impacts from the remnants of Ida. As flooding remains in parts of New Jersey and Pennsylvania, we will continue to monitor the situation in that region.

In Louisiana, T-Mobile engineering teams are working towards full restoration of our network in the parishes of Jefferson, Orleans, St Tammany, East and West Baton Rouge and Ascension.  Sites in severely impacted cities like Houma and New Orleans are coming back online, with the help of network support equipment like COWs and COLTs. Teams also continue to refuel generators as local utilities work on resolving ongoing power outages.

Community Support T-Mobile disaster recovery teams have visited 21 community support locations in Louisiana, including the cities of Denham, Hammond, and Berwick. They’ve set up in high school gyms, churches, and civic centers to provide more than 14,000 supplies including device charging banks and cables, so people can stay connected with their friends and family during the ongoing recovery.

Store Update A small number of stores remain closed in Louisiana. If you need to visit us, please reach out to your local store to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

Text to Donate Text IDA to 90999 to make a one-time $10 donation to the American Red Cross. They’ve already mobilized to the Gulf Coast and are readying supplies, food and volunteers to help people in need. Or text RUBICON to 20222 to make a one-time $10 donation to Team Rubicon to help the Greyshirts remain at the ready to support with expedient home repair and reconstruction, muckouts and assessments to water damaged homes, and clearing debris away from residences. Text messaging charges may apply, and the one-time donation will show up on their next T-Mobile bill. For more information, please visit: <a href="https://www.t-mobile.com/customers/text-to-give">https://www.t-mobile.com/customers/text-to-give</a>

Network T-Mobile’s network in the northeast U.S. is holding up strong even as flooding from Ida continues in several states. We will continue to monitor the situation and remain ready to engage if needed.

In southeast Louisiana, T-Mobile engineering teams have made significant progress over the past 24 hours restoring service in Jefferson, Orleans, St Tammany, East and West Baton Rouge and Ascension parishes. Our teams have nearly completed their assessment of the offline network sites they could safely access. They now understand the extent of the damage and can focus on repairs and restoration. With much of the area still without electricity, teams are refueling generators regularly to help make sure our customers are connected while local power and utilities teams work to restore power.

Community Support In Louisiana, T-Mobile response teams are on the ground providing much-needed supplies in New Orleans, Baton Rouge, and Lafourche Parish, including phones with 30 days of free T-Mobile voice, text and data; phone battery chargers and universal charging cables.

Customer Assistance To further assist our customers affected by Ida, we have extended our offer for free talk, text, and unlimited data through September 10th in select Louisiana Parishes. This applies to T-Mobile, Sprint consumer and business customers (except Enterprise and Government accounts), and T-Mobile Pre-Paid who are not already on unlimited plans. As a reminder, Metro by T-Mobile customers always have unlimited talk and text on all plans.

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Network As remnants of Ida move through the northeast U.S. causing flooding in New York, New Jersey and other states, our network in that region has held strong and customers there have felt minimal impacts.

In the southeast, our teams in Louisiana are continuing work to restore connectivity to areas that were previously hard hit when the hurricane came through earlier in the week. In New Orleans, network sites have come back online in the parishes of Ascension, Orleans, Jefferson, East Baton Rouge, West Baton Rouge, St. Tammany and Tangipahoa. Our crews there are safely navigating storm hazards while working around the clock to bring in emergency equipment such as generators, Cell site on Light Trucks (COLT), Cell on Wheels (COWs), and satellite equipment, and setting up refueling schedules for generators. Our teams are very close to having all power needs addressed with portable generators and restoration from local utilities.

Community Support As T-Mobile teams work to get wireless connectivity restored, they are also supporting the local community. To date we have:

Store Update A number of our stores in Louisiana and Mississippi remain closed in the aftermath of the storm. If you need to visit us, please reach out to your <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fstore-locator&data=04%7C01%7CRoberta.Rowe14%40T-Mobile.com%7C54030caf134242966fdf08d96e3515b5%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637661996540616200%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1z4FScSWy03nzOyeXRtkrTOkEc9LCJ12F7Yz1v1jm64%3D&reserved=0">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

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Network The majority of T-Mobile’s network in the Southeast U.S. continues to function normally as what was Hurricane Ida is now moving over land and has transitioned from a Tropical Storm to a Tropical Depression. Some sites that were previously impacted in Louisiana, Mississippi and Alabama were restored overnight as our crews have worked tirelessly to deploy large numbers of generators and rapidly power them up again. Some sites in the hardest hit areas of Southeast Louisiana remain offline. Fortunately many of them continue to have coverage from adjacent sites and our engineering teams is continuing to make their way to those impacted sites with generators and other emergency equipment. The going is tough with debris, road closures, and other obstructions, but we are working around the clock to restore service as quickly and safely as possible.

Store Update A number of our stores in Louisiana remain closed in the aftermath of the storm. If you need to visit us, please reach out to your <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fstore-locator&data=04%7C01%7CRoberta.Rowe14%40T-Mobile.com%7Ca5891d7f1243400ffe2408d96ca90d2e%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637660295662766218%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FJQLqtdXo356moTR0NPCcMPd%2BKykzK7L%2BT2D1yDv0B8%3D&reserved=0">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

Text to Donate Text IDA to 90999 to make a one-time $10 donation to the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.redcross.org%2Fget-help%2Fhow-to-prepare-for-emergencies%2Fsurvival-kit-supplies.html&data=04%7C01%7CRoberta.Rowe14%40T-Mobile.com%7Ca5891d7f1243400ffe2408d96ca90d2e%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637660295662776215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Lti0assBn04BoJZTuBs3LBP9fkoIfoqcfMdwS7IYzkY%3D&reserved=0">American Red Cross</a>. They’ve already mobilized to the Gulf Coast and are readying supplies, food and volunteers to help people in need. Or text RUBICON to 20222 to make a one-time $10 donation to <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fteamrubiconusa.org%2F%3Fgclid%3DCj0KCQjwpf2IBhDkARIsAGVo0D07TAxprR_OF5dH_kPil-8AQ3vNdqiVjZFs4u-yplS7bMkCpNGdoLIaAtBNEALw_wcB&data=04%7C01%7CRoberta.Rowe14%40T-Mobile.com%7Ca5891d7f1243400ffe2408d96ca90d2e%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637660295662776215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=l5Cf6yTrpwPAHX%2BS%2BpYiyoYyBuagfMsCyq1w21xhIA0%3D&reserved=0">Team Rubicon</a> to help the Greyshirts remain at the ready to support with expedient home repair and reconstruction, muckouts and assessments to water damaged homes, and clearing debris away from residences. Text messaging charges may apply, and the one-time donation will show up on their next T-Mobile bill. For more information, please visit: <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fcustomers%2Ftext-to-give&data=04%7C01%7CRoberta.Rowe14%40T-Mobile.com%7Ca5891d7f1243400ffe2408d96ca90d2e%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637660295662786210%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CG%2Ft6wdhgGGDSNfZjGhwL9dVwgRB%2Fuhmf%2Fg8wqqOcL8%3D&reserved=0">https://www.t-mobile.com/customers/text-to-give</a>

Hurricane Ida has caused widespread power outages in New Orleans and the Gulf Coast region. At the moment, our network is about 70% operational across Louisiana and Alabama. Some customers in these areas may experience intermittent impacts to voice, data and text service. The situation is still very fluid as first responders and utilities assess the damage caused by the storm.

Our engineering teams have a wide range of personnel and equipment to aid our response including additional generators, a fleet of temporary network solutions such as Cells on Wheels (COWs), Cells on Light Trucks (COLTs) satellite infrastructure, small cells, Mobile Command Trailers, WiFi hotspots and a host of other physical and technical capabilities to minimize interruptions for our customers.

The aftermath of large storms is usually a time of high demand for wireless networks as our customers look to stay in touch with loved ones and authorities. We want to remind customers that if they’re unable to make a call, they may still be able request help via text or WiFi calling (if a working Wifi connection is available). Information about WiFi calling can be found <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fsupport%2Fcoverage%2Fwi-fi-calling-from-t-mobile&data=04%7C01%7CStephen.Berge%40T-Mobile.com%7Ca0a2e3cd098546adb03508d96bee708c%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637659494090636312%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rbrU2H8dS7izk9t2RqO02Dpo3fT0X7ZvgKrl8dIrPc8%3D&reserved=0">here</a>.

To help keep customers connected, through September 3rd, T-Mobile is offering free talk, text and unlimited data for T-Mobile, Sprint consumer and business customers (except Enterprise and Government accounts), and T-Mobile Pre-Paid who are not already on unlimited plans in select areas of Louisiana and Mississippi. As a reminder, Metro by T-Mobile customers always have unlimited talk and text on all plans.

T-Mobile continues to track Hurricane Ida as it makes landfall over the U.S. Gulf Coast. Our rapid-response teams are standing by to assist our customers and help minimize any potential service interruptions. In addition, we are working to ensure our employees, stores and facilities are well prepared for the storm conditions.

Several of our stores in Louisiana and Mississippi are taking safety precautions and may be closed ahead of the storm’s arrival. If you need to visit us, please reach out to your <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fstore-locator&data=02%7C01%7CJanielle.GoGuasch%40T-Mobile.com%7C06182c2793414ec7d15708d86c8df772%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637378704358553281&sdata=%2B%2B8oLUFm7daxNyuyTdyY%2B1QRRPubNCR18gjj9K0VlCY%3D&reserved=0" target="_blank" rel="noreferrer noopener">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

Customer & Community Support

From August 29th through September 3rd, T-Mobile is offering free talk, text and unlimited data for T-Mobile, Sprint consumer and business customers (except Enterprise and Government accounts), and T-Mobile Pre-Paid who are not already on unlimited plans in select areas of Louisiana and Mississippi. As a reminder, Metro by T-Mobile customers always have unlimited talk and text on all plans.

T-Mobile is closely monitoring Hurricane Ida as it makes its way toward the Gulf Coast and is expected to make landfall on Sunday. We know how important it is to our customers to stay connected at times like this, and our teams stand ready to respond when it’s safe to do so. We currently have a range of recovery equipment, including generators, positioned nearby that are ready to deploy. We also will be prepared to be on the ground in local communities with supplies as needed.

Additionally, we recommend that our customers in Gulf states take steps now to prepare themselves for the storm’s potential impact:

More information on how T-Mobile prepares for storms like Ida is available in the T-Mobile Newsroom: <a href="https://www.t-mobile.com/news/community/2021-hurricane-season">https://www.t-mobile.com/news/community/2021-hurricane-season</a>

During congestion, heavy data users (>50GB/mo. most plans and 100GB/mo. Magenta) and customers choosing lower prioritized plans may notice lower speeds than other customers. Metro by T-Mobile customers using >35GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization. 

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The majority of T-Mobile’s network in the Southeast U.S. continues to function normally as what was Hurricane Ida is now moving over land and has transitioned from a Tropical Storm to a Tropical Depression.

T-Mobile Responds to Hurricane Ida | T-Mobile Newsroom

T-Mobile Responds to Hurricane Ida

JayGoGuasch

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https://www.t-mobile.com/news/community/t-mobile-responds-to-hurricane-ida

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With the challenges faced by those in Afghanistan and their friends and family here in the U.S., T-Mobile wants to do its part to help customers stay connected to their loved ones during this uncertain time.<a></a>

Starting today, August 24 through September 6, 2021, T-Mobile is waiving international long-distance charges for calls and texts between Afghanistan and the U.S. for T-Mobile, Sprint consumer and business customers, T-Mobile Prepaid and Metro by T-Mobile customers.

We will also waive international roaming, data and SMS fees on calls and texts made between Afghanistan and the U.S. for T-Mobile and Sprint post-paid customers. As a reminder, customers with Simple Global have free unlimited data in Afghanistan. Customers with plans that charge by the megabyte will be credited back on their account.

If you need assistance or have questions about your service, please reach out to us by calling 611 or 1-800-937-8997 from your handset and we will be happy to help.

With the challenges faced by those in Afghanistan and their friends and family here in the U.S., T-Mobile wants to do its part to help customers stay connected to their loved ones during this uncertain time.

T-Mobile Responds to Events in Afghanistan | T-Mobile Newsroom

T-Mobile Responds to Events in Afghanistan

Sue Romero

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https://www.t-mobile.com/news/community/t-mobile-responds-to-events-in-afghanistan

Our thoughts go out to the thousands of people affected by the powerful earthquake that has devastated parts of Haiti.

To help customers stay connected with their loved ones, from August 18 to August 31, 2021, T-Mobile is waiving international long-distance and international roaming charges for calls and SMS made between Haiti and the U.S. for T- Mobile and Sprint consumer and business customers. For T-Mobile Prepaid and Metro by T-Mobile customers, these will be waived from August 20 to August 31, 2021.

Text RUBICON to 20222 to make a one-time $10 donation to <a href="https://teamrubiconusa.org/?gclid=Cj0KCQjwpf2IBhDkARIsAGVo0D07TAxprR_OF5dH_kPil-8AQ3vNdqiVjZFs4u-yplS7bMkCpNGdoLIaAtBNEALw_wcB" target="_blank" rel="noreferrer noopener">Team Rubicon</a> to help the people of Haiti and communities around the globe prepare, respond and recover from disaster. Greyshirt recon teams are on the ground in Haiti working with local partners and hospitals to determine the communities’ immediate needs. For more information, please visit: <a href="https://www.t-mobile.com/customers/text-to-give">https://www.t-mobile.com/customers/text-to-give</a>

Text to Give: Text messaging charges may apply, and the one-time donation will show up on your next bill. For more information, please visit t-mobile.com/customers/text-to-give.

See T-Mobile.com for plan information, Terms & Conditions, and other policies.

T-Mobile Responds to the Earthquake in Haiti | T-Mobile Newsroom

T-Mobile Responds to the Earthquake in Haiti

https://www.t-mobile.com/news/community/t-mobile-responds-to-earthquake-in-haiti

What’s the news: T-Mobile is furthering its longstanding support of the country’s largest and most influential Hispanic advocacy organizations — the League of United Latin American Citizens (LULAC) and UnidosUS (formerly National Council of La Raza) — by sponsoring new and existing programs that will bring Hispanic communities greater access to digital literacy resources.

Why it matters: By supporting LULAC’s Conexiones program and UnidosUS’s Latinx in Business initiative, T-Mobile is helping address inequities experienced by Latino students and business owners and bringing digital literacy programs directly to growing Hispanic communities across the U.S.

Who it’s for: Hispanic students, workers, entrepreneurs, and business leaders hoping to excel in the ever-changing technology landscape and job market.

BELLEVUE, Wash. — August 5, 2021 —Today T-Mobile announced donations to two of the country’s leading Hispanic advocacy organizations, the League of United Latin American Citizens (LULAC) and UnidosUS (formerly National Council of La Raza) to fund two programs focused on providing digital literacy resources to Hispanic communities across America. LULAC’s Conexiones and UnidosUS’s Latinx in Business will offer workshops and educational resources on how to engage and thrive in the digital economy to students and entrepreneurs in Hispanic communities across America.

Hispanic American youth may account for <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3346282/" target="_blank" rel="noreferrer noopener">half of all public-school students</a> by 2050 — and yet they are <a href="https://www2.ed.gov/about/inits/list/hispanic-initiative/stem-factsheet.pdf" target="_blank" rel="noreferrer noopener">vastly underrepresented</a> in higher education STEM programs. LULAC’s Conexiones program offers an introduction to STEM that develops the digital skills necessary for careers in today’s ever-changing technology landscape and job market, administered via after-school programs for students aged 14-18. T-Mobile's funding of the next two years of this program will help accelerate Hispanic representation in technology both academically and professionally.

In the professional world, Latino business owners and workers are <a href="https://www.mckinsey.com/featured-insights/future-of-work/the-future-of-work-in-america-people-and-places-today-and-tomorrow" target="_blank" rel="noreferrer noopener">more likely than other demographics</a> to encounter barriers to digital reskilling and miss out on growth opportunities. UnidosUS’ Latinx in Business program was launched during the pandemic to help business owners address this issue. Over the next three years, T-Mobile is sponsoring the initiative’s Digital Literacy and Job Readiness Toolkit, which is designed to help current and aspiring entrepreneurs apply digital solutions to run their businesses more effectively.

“T-Mobile believes that investing in the Hispanic community’s technological access and education ensures our country as a whole will succeed in today’s modern workforce,” said Clint Odom, T-Mobile Vice President of Strategic Alliances & External Affairs. “We’re proud to work with LULAC and UnidosUS as they drive critical programs to close the digital divide.”

Launching this month, the Conexiones program will run through the 2021 and 2022 academic years at select schools in Richmond, Virginia; Houston and El Paso, Texas; New York City, New York; and Bartow, Florida. Key pillars of the program include an introduction to digital privacy and security, using the internet to conduct research and to identify misinformation, combating cyberbullying, building a healthy self-image and digital reputation and cultivating positive relationships online.  

“Programs like Conexiones empower students to succeed in their studies and beyond to prepare themselves for their future,” said Sindy Benavides, Chief Executive Officer of LULAC. “We thank T-Mobile for its support of this initiative which helps bridge the gap between Latinos and knowledge of digital skills  and the importance of digital citizenship by allowing students to participate in interactive workshops and build workforce development."

Participants in the Latinx in Business program will learn how to use affordable technological solutions including 5G connectivity, digital payments and budgeting apps to streamline their business operations. The program also offers overviews on how to use email, social media and texting to provide customer service, as well as timely information on current COVID-specific federal aid programs for small businesses and COVID safety protocols.

“We are grateful for T-Mobile’s generous support,” said Janet Murguía, President and CEO of UnidosUS. “This partnership will provide much-needed resources for us to expand our Latinx in Business program, allowing us to bring our community greater access to digital literacy education and further promote the long-term achievement of Latino entrepreneurs.”

T-Mobile’s expanded partnerships with LULAC and UnidosUS are the latest steps in the company’s <a href="https://www.t-mobile.com/news/community/equity-in-action" target="_blank" rel="noreferrer noopener">Equity In Action</a> plan, which is advancing diversity, equity and inclusion across all aspects of its business and in the communities it serves. To learn more about the Un-carrier’s community-development efforts, check out <a href="https://www.t-mobile.com/careers/culture-and-benefits/diversity" data-type="URL" data-id="https://www.t-mobile.com/careers/culture-and-benefits/diversity" target="_blank" rel="noreferrer noopener">T-Mobile’s diversity, equity and inclusion website</a>.

About T-Mobile

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information please visit: <a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.t-mobile.com&esheet=52436386&newsitemid=20210527005190&lan=en-US&anchor=http%3A%2F%2Fwww.t-mobile.com&index=4&md5=eb56eacc6514499c5f75ad7278f06a63" target="_blank" rel="noreferrer noopener">http://www.t-mobile.com</a>.

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information please visit: <a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.t-mobile.com&esheet=52436386&newsitemid=20210527005190&lan=en-US&anchor=http%3A%2F%2Fwww.t-mobile.com&index=4&md5=eb56eacc6514499c5f75ad7278f06a63" target="_blank" rel="noreferrer noopener">http://www.t-mobile.com</a>.

About LULAC

The League of United Latin American Citizens (LULAC) is the nation’s largest and oldest Hispanic civil rights volunteer-based organization that empowers Hispanic Americans and builds strong Latino communities. Headquartered in Washington, DC, with 1,000 councils around the United States and Puerto Rico, LULAC’s programs, services, and advocacy address the most important issues for Latinos, meeting the critical needs of today and the future. For more information, visit <a rel="noreferrer noopener" href="http://www.lulac.org" target="_blank">www.lulac.org</a>

The League of United Latin American Citizens (LULAC) is the nation’s largest and oldest Hispanic civil rights volunteer-based organization that empowers Hispanic Americans and builds strong Latino communities. Headquartered in Washington, DC, with 1,000 councils around the United States and Puerto Rico, LULAC’s programs, services, and advocacy address the most important issues for Latinos, meeting the critical needs of today and the future. For more information, visit <a rel="noreferrer noopener" href="http://www.lulac.org" target="_blank">www.lulac.org</a>

About UnidosUS

UnidosUS, is the nation’s largest Hispanic civil rights and advocacy organization. Through its unique combination of expert research, advocacy, programs, and an <a rel="noreferrer noopener" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.unidosus.org%2Faffiliates%2F&data=04%7C01%7Cggomez%40unidosus.org%7C681b58046b744681415208d8eef8151c%7Cbeff294917604149a2e809cdf0760c95%7C0%7C0%7C637522096873735313%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=puys6%2B5ReZ9a%2Fr9OVoQXvAwiZLvbG%2BU0ESGzKluZve4%3D&reserved=0" target="_blank">Affiliate Network</a> of nearly 300 community-based organizations across the United States and Puerto Rico, UnidosUS simultaneously challenges the social, economic, and political barriers that affect Latinos at the national and local levels. For more than 50 years, UnidosUS has united communities and different groups seeking common ground through collaboration, and that share a desire to make our country stronger. For more information on UnidosUS, visit <a rel="noreferrer noopener" href="http://www.unidosus.org" target="_blank">www.unidosus.org</a>

UnidosUS, is the nation’s largest Hispanic civil rights and advocacy organization. Through its unique combination of expert research, advocacy, programs, and an <a rel="noreferrer noopener" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.unidosus.org%2Faffiliates%2F&data=04%7C01%7Cggomez%40unidosus.org%7C681b58046b744681415208d8eef8151c%7Cbeff294917604149a2e809cdf0760c95%7C0%7C0%7C637522096873735313%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=puys6%2B5ReZ9a%2Fr9OVoQXvAwiZLvbG%2BU0ESGzKluZve4%3D&reserved=0" target="_blank">Affiliate Network</a> of nearly 300 community-based organizations across the United States and Puerto Rico, UnidosUS simultaneously challenges the social, economic, and political barriers that affect Latinos at the national and local levels. For more than 50 years, UnidosUS has united communities and different groups seeking common ground through collaboration, and that share a desire to make our country stronger. For more information on UnidosUS, visit <a rel="noreferrer noopener" href="http://www.unidosus.org" target="_blank">www.unidosus.org</a>

Media Contacts

tmobile-blocks/media-contact

T-mobile announces extensions of its partnerships with League of United Latin American Citizens’ (LULAC) and UnidosUS with new funding for their programs that help create more equitable access to digital literacy resources.

T-Mobile Enhances Partnerships with LULAC and UnidosUS to Bring Digital Literacy Resources to Hispanic Communities | T-Mobile Newsroom

T-Mobile Enhances Partnerships with LULAC and UnidosUS to Bring Digital Literacy Resources to Hispanic Communities

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T‑Mobile is partnering with LULAC and UnidosUS

https://www.t-mobile.com/news/community/digital-literacy-for-hispanic-communities

The team at T-Mobile’s Albuquerque-based Menaul Customer Experience Center helped pave the way (somewhat literally!) for a local food pantry to better serve the community.

Hunger and poverty remain a huge societal issue in New Mexico. According to <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstorehousenm.org%2F&data=04%7C01%7CJason.Adams217%40T-Mobile.com%7C86c8eb1f337f4579b09d08d955dd5bfd%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637635231474102212%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=s9pGoWP9SowS0%2FNlmhdsRJXJ%2Brcbb%2BEom8kKVhzjeYI%3D&reserved=0">The Storehouse</a>, New Mexico’s largest food pantry, the state ranks among the worst for food insecurity.

“Nearly 20 percent of New Mexicans wonder where their next meal will come from,” says Storehouse Marketing & Communications representative Jill Beets, “and 1 in 4 children do not have enough to eat. This statistic has worsened to 1 in 3 during the pandemic.”

According to the <a href="https://www.fcnl.org/updates/2020-10/top-10-hungriest-states-us">U.S. Department of Agriculture</a>, 11.1 percent of American households experienced hunger in 2019, and New Mexico ranked within the top 10 states with the highest percentage of those who faced this challenge. The effects of the pandemic and subsequent lockdowns only exacerbated the issue for the entire country.

It’s a challenge in the Albuquerque community that T-Mobile’s local Menaul Customer Experience Center has taken head on.

“We try to select organizations that roll up to DE&I, and we want to be well-rounded in the organizations we choose so we can make the biggest impact across the community,” said Rafaela Solano, a Customer Experience Center senior assistant.

Led by its Community Investment Committee, the team volunteers for and donates to various causes in the Albuquerque area, including women’s shelters, youth shelters, organizations to support military families — and, of course, food pantries. They’ve supported The Storehouse for several years with various tasks.

“T-Mobile employees became a regular fixture at the Storehouse, sorting food, pushing full grocery carts and helping food pantry clients,” says Jill Beets.

​​​​​​​​​​​​The Storehouse provides food for 45,000 hungry New Mexicans annually and approximately 10,000 of the clients are children, but their on-site parking lot was challenging for workers to cart food to vehicles and unsafe for seniors, disabled vets, parents with strollers and people with mobility issues who come to the Storehouse pantry for food. It may not seem like a parking lot should cause such a problem, but it was becoming a barrier to those most in need of their services.

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