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The Green Mountain State Goes Magenta! T-Mobile Opens Shop, Brings Nation’s Largest 5G Network and More to Vermont

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What’s the news: T-Mobile brings 5G service to more parts of Vermont as it opens its first two stores in the state. And, the Un-carrier partners with Green Mountain Transit to provide Wi-Fi for riders.

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Why it matters:  With two stores serving South Burlington and Essex Junction, T-Mobile aids in job creation while serving customers. And, the Un-carrier’s free Wi-Fi on public transit helps keep Vermont residents connected at a critical time.

Who it’s for:  Vermonters who want a more convenient shopping experience, 5G service and reliable internet access while on the go.

BELLEVUE, Wash. — September 24, 2020 — Get some of that sweet, sweet 5G, Vermont. T-Mobile (NASDAQ: TMUS) opens doors this week in South Burlington and Essex Junction — the company’s first two brick and mortar stores in the state — bringing its retail presence to Vermont for the first time and creating more than a dozen new local jobs. Deepening its investment in the state, the Un-carrier also announces a new partnership with Green Mountain Transit to provide free Wi-Fi service to their riders.

“I would like to welcome T-Mobile to Vermont and congratulate them on opening their first retail stores here in Essex Junction and South Burlington,” said Cathy Davis, incoming President of the Lake Champlain Chamber. The store openings T-Mobile announced today will provide new employment opportunities and signal broadband expansion. The partnership with GMT will greatly improve the wireless experience for riders. These investments are especially welcome at a time when connectivity has never been more vital.”

With new locations in Essex Junction and South Burlington now open, customers can quickly and easily pop in, talk to a wireless expert, get support and choose service plans and devices that best serve their wireless needs. Customer and employee safety are top priority. And of course, T-Mobile is closely following state and local guidelines and requires all store employees and customers to wear a mask inside stores. Store experts will maintain social distancing standards and balance the volume of people inside the stores when needed. In addition ongoing cleaning and sanitation protocols are being followed to help provide a clean, safe environment for employees and customers.

New Store Locations:

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Green Mountain Transit Partnership

Green Mountain Transit (GMT) passengers commonly request bus Wi-Fi access, and today, T-Mobile and GMT are partnering to make it happen, kicking off a pilot program in Chittenden County to outfit all local buses with free Wi-Fi service. Later this year, riders along their urban system routes including seniors, commuters, and students from the local universities and high schools will enjoy free internet access while on the bus, courtesy of T-Mobile.

“GMT is excited to partner with T-Mobile on this great project,” says Jon Moore, General Manager, Green Mountain Transit. “Passengers often request better technology options, and this partnership allows GMT the ability to improve our on-board experience to better meet the needs of riders.”

And with all this goodness, the Un-carrier’s <a href="https://www.t-mobile.com/news/network/accelerating-5gforall">nationwide 5G roll-out</a> now covers more than 250 million people in nearly 7,500 cities and towns all across the country, including in Essex Junction and South Burlington. And, T-Mobile just recently expanded 5G to Shelburne last month. This is the country’s biggest 5G network, covering 1.3 million square miles, much of that in rural America. In Vermont, T-Mobile is committed to enhancing network coverage with plans to add dozens of additional new sites across the state over the next couple of years.

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About T-Mobile

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.

Media Contact T-Mobile US, Inc. Media Relations <a href="mailto:MediaRelations@T-Mobile.com">MediaRelations@t-mobile.com</a>

Investor Relations Contact T-Mobile US, Inc. <a href="mailto:investor.relations@t-mobile.com">investor.relations@t-mobile.com</a> <a href="http://investor.t-mobile.com">http://investor.t-mobile.com</a>

What&acirc;&#128;&#153;s the news: T-Mobile brings 5G service to more parts of Vermont as it opens its first two stores in the state. And, the Un-carrier

The Green Mountain State Goes Magenta! T-Mobile Opens Shop, Brings Nation’s Largest 5G Network and More to Vermont | T-Mobile Newsroom

Roni Singleton

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As T-Mobile and Sprint were planning our long-anticipated merger, we realized that we had a significant opportunity in front of us. We could use our new scale and resources as a larger combined company, to not only get bigger, but also to become BETTER in so many ways. This was our opportunity to seize.

Knowing we would be opening our doors to millions of additional customers and welcoming thousands of new employees, we embraced the challenge to create a new T-Mobile with a unique customer-obsessed culture, centered on attracting, retaining and developing the best team in the history of our industry. And to do that, we knew it would be absolutely essential to further commit to Diversity, Equity and Inclusion (DE&I) as a long-term strategy. So back in October 2019, we decided to make a significant $25 million investment in this effort, entering into an important <a href="https://nul.org/news/civil-rights-groups-sign-groundbreaking-diversity-agreement-t-mobile-us">Memorandum of Understanding (MOU)</a> to work closely with six major American DE&I advocacy organizations to expand on our long-standing commitment to DE&I: the National Urban League, National Action Network, Asian Americans Advancing Justice, Asian Pacific American Advocates, League of United Latin American Citizens and UnidosUS.

And now, with our merger complete, I’m pleased to share that we are officially kicking off this exciting work. The timing is more relevant and critical than we could have predicted, and the issues that the MOU addresses are even more pressing today than when we entered into the agreement last year. As our nation is experiencing a profound moment, and there is real momentum to address racial equity, significant change is more within our reach than in any recent time. And we at T-Mobile are committed to being part of that change.

I’m excited today to announce that a team of incredible leaders will advise us in these efforts.

As part of the MOU, we have formed an External Diversity and Inclusion Council that is made up of some of the best advocates and thinkers in the DE&I space. Each of the organizations that signed the MOU has a seat on the council, and we rounded out the group with seven more esteemed leaders. Now 14 members strong, the council is already helping us identify priorities and chart a Strategic Diversity Plan to set meaningful goals and hold ourselves accountable to accomplish them.

It’s truly an honor to <a href="https://www.t-mobile.com/news/_admin/?p=58112&post_type=story&preview=1&_ppp=a3d2e1f0c4">introduce</a> the members of T-Mobile’s External Diversity and Inclusion Council, for the first time here!

Marc Morial, President & CEO, <a href="https://nul.org/">National Urban League</a>

Marc, who will serve as Council chair, has long been <a href="https://www.t-mobile.com/news/community/trailblazer-takeaways-black-history-month-2020">a trusted advisor</a> to T-Mobile and is a recognized leader of America’s Black community. He served as Mayor of New Orleans, president of the United States Conference of Mayors, and Louisiana State Senator.

Kevin Allis, CEO, <a href="http://www.ncai.org/">National Congress of American Indians</a>

Kevin is an enrolled member of the Forest County Potawatomi Community and a longtime advocate for American Indian equity. He is an attorney practicing Federal Indian law and labor and employment litigation and has served as an officer with the Baltimore Police Department.

Sindy Benavides, CEO, <a href="https://lulac.org/">League of United Latin American Citizens</a>

A Honduran-born immigrant who now leads the oldest Hispanic civil rights organization in the country, Sindy is now CEO of LULAC and has devoted her career to public service, ensuring that countless young people, women and immigrants have the same opportunities she did.

Gilbert F. Casellas, Former Chairman, EEOC

Gil has extensive legal and policy experience having served as a diversity, equity and inclusion advisor to several major corporations, governmental commissions and universities as well as the chief diversity officer of a Fortune 50 company.

Rachelle Chong, California Emerging Technology Fund Board Member and former FCC Commissioner

Rachelle was the first Asian American appointed to the Federal Communications Commission. As special counsel to CETF, she’s fought to bridge the digital divide by advocating for public policy, public awareness and strategic partnerships in California and Washington, D.C.

Maurita Coley Flippin, Esq., President and CEO, <a href="https://www.mmtconline.org/">Multicultural Media, Telecom and Internet Council</a>

Maurita is a lawyer and media executive with a background in telecom and internet law, and policy and business operations. She’s been involved in mass media most of her career, including as a member of the BET executive team, and has produced several award-winning independent films produced by filmmakers of color.

Alphonso David, President, <a href="https://www.hrc.org/">Human Rights Campaign </a>

Alphonso is the first civil rights lawyer and person of color to serve as president of the Human Rights Campaign in the organization’s nearly 40-year history. In 2015, New York Governor Andrew Cuomo appointed Alphonso to serve as the governor’s chief counsel and principal legal advisor.

Carol Glazer, President, <a href="https://www.nod.org/">National Organization on Disability</a>

Carol is president of the National Organization on Disability, the nation’s oldest civil rights organization that represents 57 million people. She’s an expert on the employment of people with disabilities and is the mother of two children, one of whom was born with hydrocephalus and has physical and intellectual disabilities.

Derrick Johnson, President, <a href="https://www.naacp.org/">National Association for the Advancement of Colored People</a>

Before becoming president and CEO of the NAACP, Derrick served as president of the NAACP Mississippi State Conference leading campaigns for voting rights and equitable education. He also founded One Voice Inc., a non-profit focused on improving the quality of life for African Americans through civic engagement training and initiatives.

Ken Lee, CEO, <a href="https://www.ocanational.org/">OCA-Asian Pacific American Advocates </a>

Ken became CEO of OCA-Asian Pacific American Advocates after retiring from UPS, where he was the first Asian Pacific American vice president. He also currently serves as chair of the Asian Diversity Advisory Council for Comcast NBC Universal and is a member of the Charter Diversity Council and AT&T Consumer Advisory Panel.

Janet Murguía, President, <a href="https://www.unidosus.org/">UnidosUS</a>

Janet has testified before Congress about issues affecting the Latino community, such as education, health care, immigration reform, civil rights and the economy. Before being named president of UnidosUS in 2005, she was deputy campaign manager for <a href="https://en.wikipedia.org/wiki/Al_Gore_presidential_campaign,_2000">Al Gore's 2000 presidential campaign</a> and was a White House advisor to President Bill Clinton.

Rev. Al Sharpton, President and Founder, <a href="https://nationalactionnetwork.net/">National Action Network</a>

Hailed by former President Barack Obama as a “champion for the downtrodden,” the Reverend Al Sharpton founded the National Action Network in 1991 in the tradition of Dr. Martin Luther King Jr. to fight for one standard of justice, decency and equal opportunities for all people. NAN now has more than 100 chapters across the country.

Jin Sung, Chair of the Board, <a href="https://www.nationaldiversitycoalition.org/">National Diversity Coalition</a>

Along with serving as chair of the NDC, a national advocacy organization focusing on elevating corporate social responsibility, Jin is also the pastor of Episkiazo Christian Church, a multicultural church in Anaheim, Calif. She is deeply passionate about bridging corporate America with underserved communities and advocating for minority access and social justice. 

John C. Yang, President and Executive Director, <a href="https://www.advancingjustice-aajc.org/">Asian Americans Advancing Justice</a> -<a href="https://www.advancingjustice-aajc.org/" target="_blank" rel="noreferrer noopener">AAJC</a>

At Advancing Justice - AAJC, John leads the fight to empower Asian Americans to create a more just America through public policy advocacy, education and litigation. He is an accomplished attorney who served in the Obama Administration as Senior Advisor for Trade and Strategic Initiatives at the U.S. Department of Commerce and helped secure nominations and confirmations of over 20 Asian American and Pacific Islander federal judges, and numerous Senate-confirmed presidential appointments.

These leaders have devoted their lives to advancing civil rights and creating a better future for everyone in America. We are grateful that each will play an essential role in helping us advance our strategic DE&I goals at T-Mobile. 

I feel honored to lead T-Mobile during this pivotal chapter, as we build a company with a truly differentiated culture, and advance our DE&I goals, to serve customers and compete more sustainably and effectively than ever before. Our vision is simple: to become the most loved brand in the history of our industry. And we need the best team in the history of our industry to get there. I’m thankful that our new External Diversity and Inclusion Council is now in place to help us with an essential aspect of this ambitious vision.

Building a Long-Lasting and Impactful Diversity, Equity and Inclusion Plan | T-Mobile Newsroom

Building a Long-Lasting and Impactful Diversity, Equity and Inclusion Plan

JayGoGuasch

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As part of a groundbreaking agreement signed last year, T-Mobile created an external council of leaders representing diverse groups to advise the company. 

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Today, T-Mobile unveiled the members of its External Diversity and Inclusion Council. The group was created as part of T-Mobile’s groundbreaking multi-year, $25 million civil rights memorandum of understanding (MOU) signed last year with six diversity and civil rights organizations. The council includes a representative from each of the organizations that co-signed the MOU and others from outside T-Mobile who are leaders in their respective communities.

The men and women of the council include some of America’s most accomplished civil rights leaders, representing a wide-range of underrepresented communities. Together with T-Mobile, the council will help identify ways to improve the company’s efforts in focus areas of the MOU such as corporate governance, workforce recruitment and retention, procurement and entrepreneurship, wireless services – including 5G wireless services – for low income consumers, and philanthropy and community investment.

Introducing T-Mobile’s External Diversity and Inclusion Council:

As part of a groundbreaking agreement signed last year, T-Mobile created an external council of leaders representing diverse groups to advise the company.

Meet the Civil Rights Leaders Joining T-Mobile’s External Diversity and Inclusion Council | T-Mobile Newsroom

Meet the Civil Rights Leaders Joining T-Mobile’s External Diversity and Inclusion Council

Shawna Ryan

https://www.t-mobile.com/news/community/meet-the-civil-rights-leaders-joining-t-mobiles-external-diversity-and-inclusion-council

On September 21, the Brand Social Team was able to #ClearTheList for one hundred teachers in need.

Most teachers in America spend their own money prepping classrooms with learning materials for the school year ahead. But on Monday, September 21, one hundred teachers were delighted to find their Amazon Wish List items ordered and on their way thanks to T-Mobile and its participation in <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.clearthelistfoundation.org%2F&data=02%7C01%7CShawna.Ryan16%40T-Mobile.com%7Cf7313f46c89f4848a11d08d85a984915%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637358957401481348&sdata=QL2Wtef6TzbyCa2VGfC0vGwWlXsKQFYV04EtkJvYetk%3D&reserved=0">ClearTheList</a>, a foundation and social movement focused on providing schools with tools for success.

For the second year in a row, T-Mobile has tapped into Twitter to give back to teachers by donating to the #ClearTheList movement. It all began in 2019, when members of the company’s brand community social team identified participating teachers using the hashtag and cleared the list of as many as they could in a single day.

“They helped twenty-seven teachers and classrooms with a total of 636 class supplies given,” says Shannon Johnson, a Sr. Manager of Social Media at T-Mobile, referring to her community social team’s charitable efforts.

“Typically, any given school year, teachers don’t have all the supplies they need to make their classrooms as successful and manageable as they possibly can,” explains Johnson. “ClearTheList helps amplify teachers [looking for support] and their wish lists, spreading their requests and giving people or brands the chance to go in and purchase those items.”

A year later, in August 2020, employees took their list-clearing commitment even further. Each day of the month, a teacher who used the #ClearTheList hashtag was chosen and the brand attempted to clear their entire list, surprising a total of thirty teachers around the country, including Tre Butler.

“We are still learning virtually but with this program I received headphones so I can teach online more effectively,” said the Florida Pre-K teacher. “I also received diverse reading books, sensory items, toys for reinforcement, and even plastic face covers for when students return to the classroom.”

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ClearTheList’s founder took notice of the brand’s efforts and helped T-Mobile organize logistics to do even more good, surprising one hundred more teachers on September 21. As many educators ramp up for a uniquely challenging COVID-friendly school year, the more lists that can be cleared, the better!

“The ClearTheList social media movement helps drive awareness for the amount of money teachers are paying out of their own pockets every single year,” Courtney Jones says. “I just want to give a heartfelt thank you to everyone who has joined the ClearTheList movement and to T-Mobile for stepping up and impacting classrooms all across the nation.”

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on Monday, September 21, one hundred teachers were delighted to find their Amazon Wish List items ordered and on their way thanks to T-Mobile and its participation in ClearTheList, a foundation and social movement focused on providing schools with tools for success.

T-Mobile Teams Rally to Give School Supplies to Teachers | T-Mobile Newsroom

T-Mobile Teams Rally to Give School Supplies to Teachers

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Tropical Storm Beta made landfall on the middle Texas coast overnight, and at this stage we are pleased to report that there are no impacts to our network in the area. Our teams continue to monitor the situation as the storm is projected to progress northeastward along the Texas Gulf Coast into Louisiana and Mississippi throughout the week, and are ready to respond and support our customers, as needed.

Due to heavy rainfall and storm surge, over the coming days impacted areas may experience major flooding, which could affect some of our stores’ hours of operations. If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

As Tropical Storm Beta approaches the Texas Gulf Coast today, T-Mobile has been tracking the storm closely in partnership with the National Weather Service and making necessary preparations to our network to minimize any service interruptions that may occur.

If you are in an area that could potentially be impacted, please follow any evacuation orders that may be issued by local authorities and do all you can to stay safe.

We know how staying connected is key in times like these. As a reminder, the majority of T-Mobile and Sprint customers are on plans offering unlimited talk, text and data.

If you are a customer and need assistance or have questions about your account or service, please call 611 or 1-800-937-8997 from your handset and we will be happy to help.

In the meantime, we recommend customers take the following steps to prepare themselves for potential effects of the storm.

*During congestion, customers using >50GB/mo. and Essentials customers may notice lower speeds than other customers due to data prioritization. Metro by T-Mobile customers using >35GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization.  

UPDATE - September 22, 2020Tropical Storm Beta made landfall on the middle Texas coast overnight, and at this stage we are pleased to report that there

Tropical Storm Beta: Information for T-Mobile and Metro by T-Mobile Customers | T-Mobile Newsroom

Tropical Storm Beta: Information for T-Mobile and Metro by T-Mobile Customers

AlexandraFidler

https://www.t-mobile.com/news/community/tropical-storm-beta-information-for-t-mobile-and-metro-by-t-mobile-customers

The World Champion Gymnast and Wellness Advocate spoke at T-Mobile’s Women’s Summit about  mental health and tips for succeeding under pressure.

Aly Raisman, team captain of the gold medal winning U.S. Women’s Gymnastics teams in 2012 and 2016, spoke at the 4th annual T-Mobile Women’s Summit about the importance of self-care, believing in yourself and being an ally. “I really think about the power of using your voice and how you may never know who else you inspire by sharing your story,” said Raisman to more than five thousand employees who logged in for the event held on Women’s Equality Day. The summit was hosted by the company’s Women & Allies Network, one of six Employee Resource Groups focused on Diversity, Equity and Inclusion initiatives. The event tackled subjects focused on understanding the meaning and importance of allyship, intersectionality and inclusionist thinking.

On finding self-help tools and practices:

“I’m somebody where if I have anxiety it’s really hard to get it out of my head. So, communicating and venting to somebody is very helpful and just kind of getting it out of my body almost is very beneficial. But also, as you said, anxiety is normal and I think also that being said about having communication and dialogue, I think it is also important to do the work on ourselves to practice self-compassion which is very important and I think practicing self-love is something a lot of people talk about. I think we are often our own worst critic. How we talk to ourselves, a lot of times, we would never talk to our younger self or our best friend or our daughters the way that we talk to ourselves. So, I think just being aware of that and being kind to yourself. I definitely think that how we treat ourselves, and how we often would not say that to somebody else, is something I remind myself of a lot.”

“I think it is a very normal thing to not really know what your next step in life will be. If someone does want to change direction [in their career], communicating with people and having a support group around you is important. Find people that have been in a similar situation that can help guide you and give you advice on what they learned, whether it was something they would have done differently or something that they think you should do. I think talking to people is one of the best ways you can learn but even if you're not talking to somebody, if you can just learn from other people, there's nothing wrong with that. If you decide that you want to do something and then you change your mind, that is okay, that is part of life and so is going down a different path and figuring out what works and what doesn't. I think we are living in a time where we are kind of forgetting that, and trial and error is okay, and if you don't like it, you try something else. So, I think it is important to just do what feels right for you and do what, really makes you happy and what makes you excited in the morning when you wake up.”

“Sometimes people don't know the right things to say. No matter what it is, sometimes I believe the right thing to say is, ‘I don't really know what the right thing to say is, but I just want to let you know I’m here for you and I support you.’ I think that's what makes a bond really strong is letting them know you're here for them and that's also what makes a really good leader. Being able to create a space where people feel comfortable asking questions, people feel comfortable going to you and knowing that you will help them.”

Former Teen Vogue Editor-In-Chief Elaine Welteroth also presented as one of T-Mobile Women’s Summit guest speakers. Stay tuned for more about her discussion on inclusionism at work.

Media Contacts

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The World Champion Gymnast and Wellness Advocate spoke at T-Mobile’s Women’s Summit about mental health and tips for succeeding under pressure.

Gold Medalist Aly Raisman on Courage and Self-Compassion | T-Mobile Newsroom

Gold Medalist Aly Raisman on Courage and Self-Compassion

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Just like America wouldn’t be the same without its Hispanic community, T-Mobile wouldn’t be the Un-carrier without its Hispanic employees and customers. Or in other words, no hay uno without the other.

During this year’s Hispanic Heritage Month, which takes place Sept. 15-Oct. 15, T-Mobile is celebrating and honoring the enduring influence of the Hispanic community, past, present and future. With the theme of Orgullosos de Nuestro Pasado. Enfrentando el Presente. Impactando el Futuro. (Proud of our Past. Facing the Present. Impacting the Future.), the Un-carrier will celebrate in a big way with customers and employees alike during HHM through community giving, events and more!

Comunidad/Community

To honor the past and embrace the future, T-Mobile is giving back to two organizations that serve unique needs within the Hispanic and Latino communities near its Bellevue, Wash. headquarters. As part of T-Mobile’s Community Spotlight program with the Seattle Mariners, the company donated $10,000 to the Latino Community Fund initiatives, which cultivates new Hispanic leaders and supports cultural and nonprofit organizations to create a vibrant community in Washington state through civic engagement, healthy families, arts and culture. It is also doubling employee donations to El Centro de la Raza made during the month. El Centro de la Raza drives racial and economic equity efforts focused on Hispanic and minority communities in Seattle.

In another nod toward embracing the future, <a href="https://www.facebook.com/metrobytmobile/">Metro by T-Mobile</a> and <a href="https://www.facebook.com/MetroByTMobileLatino/">Metro by T-Mobile Latino</a> are giving a boost to Hispanic/Latino students through a social media giveaway aimed at helping out with school supplies and tuition. Hispanic and Latino students who share their thoughts on what their Hispanic/Latino identity means to them, how they celebrate their culture and how they’ll use the funds for school will have a chance to be chosen for one of 30 $1,000 awards!

T-Mobile is the most diverse major wireless company in the nation and a recognized Best Employer for Diversity and Latinos, so it’s no surprise that Team Magenta is all in during HHM. The Un-carrier’s 55 Diversity, Equity and Inclusion chapters across the country will give their employee members an opportunity to learn and share throughout the month with virtual panel discussions, cultural exchanges and guest speakers that will explore the topics of culture, history, representation and equity. Employees can connect with each other and reflect on their Hispanic heritage and culture, while the T-Mobile DE&I Learning podcast and employee spotlight videos produced by T Studios will circulate on brand social handles, web, YouTube and T-Nation. Employees can use the hashtag #SeguimosUnidos on social throughout the month.

Conexiones/Connections

T-Mobile is known for its exceptional customer service and support of Spanish speakers, but the Un-carrier also has a proud history of connecting customers with voices from the community that are meaningful to them. This HHM, the Un-carrier is proud to expand its partnership this year with Latino influencer and author LeJuan James. LeJuan is a bilingual writer, comedian and filmmaker whose first advertisement with the Un-carrier premiered in August 2020 at the Premios Juventud award show. Now he — and his mamá, too — are excited to share all the new and exciting offers and products that T-Mobile has in store. In the coming months, new content with LeJuan will continue to be shared on T-Mobile and T-Mobile Latino social media and air on Spanish-language channels.

Over the month T-Mobile will also post a content series on its newsroom featuring Hispanic employees and community leaders reflecting on the theme of past, present and future. Featured employees will share their experiences observing HHM, working at T-Mobile and supporting the company’s customers. Featured community leaders will speak to their partnerships with T-Mobile and the commitments the Un-carrier has made to advance diversity, equity and inclusion in the Hispanic community and beyond, including the multimillion-dollar <a href="https://nul.org/news/civil-rights-groups-sign-groundbreaking-diversity-agreement-t-mobile-us">memorandum of understanding</a> that the company signed with 6 civil rights organizations as part of its merger with Sprint.

Check out <a href="https://www.t-mobile.com/careers/culture-and-benefits/diversity">T-Mobile’s diversity, equity and inclusion website</a> to learn more about how DE&I are part of the Un-carrier DNA during Hispanic Heritage Month and beyond!

NO PURCHASE NECESSARY. Contest open all residents of the fifty (50) United States, Puerto Rico and the District of Columbia who are at least eighteen (18) years of age, identify as Hispanic/Latinx and enrolled in college. 9/15/20-9/18/20. On how to enter and full rules go to www.metrobyt-mobile.com/hhm-contest. Void where prohibited by law. T-Mobile is the sponsor of this offer.

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Just like America wouldn’t be the same without its Hispanic community, T-Mobile wouldn’t be the Un-carrier without its Hispanic employees and customers.

Orgullosos de Nuestro Pasado. Enfrentando el Presente. Impactando el Futuro.: T-Mobile Embraces Past, Present and Future for Hispanic Heritage Month 2020 | T-Mobile Newsroom

Orgullosos de Nuestro Pasado. Enfrentando el Presente. Impactando el Futuro.: T-Mobile Embraces Past, Present and Future for Hispanic Heritage Month 2020

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Over the weekend, our network restoration progressed significantly in areas most impacted by Hurricane Sally. In Mobile, AL we are near full restoration and expect remaining impacts to be resolved in the coming days.  

Customer & Community Support

Over the weekend, our community relief trucks supported our customers at closed stores in the Mobile, AL and Fort Walton, FL areas. Over the coming days, our community relief trucks will deploy to closed stores in the Pensacola, FL area, providing WIFI access and charging facilities in accordance with social distancing measures for COVID-19.

A small number of stores remain closed in the aftermath of the storm. As a reminder, If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

As our teams work diligently to keep our customers connected, our network continues to hold up well and we are seeing significant service restoration progress across impacted areas in the southeast region.

We also remind customers that from 9/15 through 9/21, T-Mobile is waiving overage charges for talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in selected areas of MS, AL and FL who are not already on unlimited plans – details below.

Most of our affected sites remain in the Mobile, AL area. Engineering teams are busy deploying additional generators and refueling others in the main area of impact. At the same time, our fleet vehicles are on the move providing coverage solutions for impacted communities.  

Community relief trucks will begin supporting our customers, assisting in locations where there are closed stores this upcoming weekend. The trucks will be providing WIFI access and charging facilities in a socially distanced manner in line with COVID restrictions.

T-Mobile is waiving overage charges for talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in selected areas of Texas and Louisiana who are not already on unlimited plans. From 9/15 through 9/21, we are providing unlimited talk, text and data for customers in the following locations:

As a reminder, the majority of our T-Mobile and Sprint customers outside of the above area codes are already on plans offering unlimited talk, text and data.

We’ve had to close some of our stores in the aftermath of the storm. If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

Hurricane Sally made landfall in Alabama early this morning, causing damage and power outages in the area. As the storm progresses, our teams are closely tracking the evolving situation and are working closely with local authorities to gain access to impacted areas as soon as it is safe to do so.

The T-Mobile network held up well as the storm made landfall this morning. Our teams continue to closely assess storm impacts on the network, and at this stage the majority of affected sites are in the Mobile, AL area.

We have a wide range of personnel and equipment to aid our response including additional generators, a fleet of temporary network solutions such as Cells on Wheels (COWs), Cells on Light Trucks (COLTs) satellite infrastructure, small cells, Mobile Command Trailers, WiFi hotspots and a host of other physical and technical capabilities to minimize interruptions for our customers.

The aftermath of large storms is usually a time of high demand for wireless networks as our customers look to stay in touch with loved ones and authorities. We recommend that, where possible, customers send a text instead of making a call. If you need to make a call, we encourage you to try WiFi calling (if you have a working WiFi connection) and keep calls as short as possible.

If you are a Sprint customer on the Sprint network, you can roam on the T-Mobile network if the Sprint network is impacted and T-Mobile is not.

Community teams stand by equipped with various relief supplies and devices and are ready to support as needed once it is safe to do so. Further information on this effort will be added to this page as logistics are confirmed.

T-Mobile is waiving overage charges for talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in select areas of AL, MS and FL who are not already on unlimited plans. From 9/15 through 9/21, we are providing unlimited talk, text and data for customers in the following locations in AL, MS and FL:

We’ve had to close some of our stores in the aftermath of the storm. If you need to visit us, please reach out to your <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fstore-locator&data=02%7C01%7CAlexandra.Fidler1%40T-Mobile.com%7Cdc5c6e728e3648236ade08d85ac7bea5%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637359161221764761&sdata=VLTb0XhMos7lWUHOCXWIzlMD%2Bl6v%2B4E8WrnuWB8UlY0%3D&reserved=0">local store</a> to confirm they are open. We encourage you to prioritize your safety at this time and call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service.

More information on our response

Over the coming days, you can stay up to date on our response and recovery efforts via the following channels:

While Hurricane Sally nears landfall and is projected to move along the coast in areas of Louisiana to the Florida Panhandle, T-Mobile is taking action to prepare and support affected communities during and after the storm.

Our local teams are working hard to prepare our networks in areas across LA, AL, MS, and FL that are in the storm’s projected path. We’ve staged a number of temporary solutions for quick deployment where needed in the aftermath of the storm.

Even with the measures we take to prepare our networks and with our increased capacity and ability to swiftly take action, there is still the potential for power outages and other communications service interruptions.

If your mobile service is interrupted or spotty immediately following a hurricane, we recommend customers try the following:

Our Community Relief Trucks are fully stocked with charging equipment, devices and various relief supplies to support affected communities when the storm has passed.

We remind our customers that the majority of our T-Mobile and Sprint customers are already on plans offering unlimited talk, text and data.

A number of our stores in areas of possible impact are taking safety precautions and may be closed over the coming days. If you need to visit us, please reach out to your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

Help people impacted by Hurricane Sally as well as those who have already been impacted by Hurricane Laura. Text HURRICANES to 90999 to donate $10 to the American Red Cross to help those most affected by both hurricanes. Your donation enables the Red Cross to prepare for, respond to and help people recover from this disaster. Text messaging charges may apply, and the one-time donation will show up on their next T-Mobile bill. For more information, please visit: <a href="https://www.t-mobile.com/customers/text-to-give">https://www.t-mobile.com/customers/text-to-give</a>

See T-Mobile.com for plan information, Terms & Conditions, and other policies.

As Hurricane Sally approaches Gulf Coast, T-Mobile is receiving regular updates from our partners at the National Weather Service and taking all the necessary steps to prepare our network ahead of the storm’s arrival to help minimize any service interruptions that may occur.

As Hurricane Sally approaches Gulf Coast, T-Mobile is taking all the necessary steps to prepare our network ahead of the storm’s arrival to help minimize any service interruptions that may occur.

Hurricane Sally: Information for T Mobile and Metro by T Mobile customers | T-Mobile Newsroom

Hurricane Sally: Information for T Mobile and Metro by T Mobile customers

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Update: September 16, 2020

Our engineering teams are actively monitoring our network to minimize customer interruptions. T-Mobile’s network continues to perform very well and is experiencing minimal impacts from the wildfires.

T-Mobile Community Relief trucks have been on the road in Fresno, Clovis, and Gridley, CA and in Salem, Portland, Gladstone, and Corvalis, OR delivering WIFI access, chargers, and other essential to local shelters. Please note that due to COVID restrictions, space at these shelters is limited and distribution of T-Mobile supplies is being managed by the shelter operators. Please check with your local shelter to confirm their availability.

T-Mobile and Metro by T-Mobile stores are  closely monitoring the impact of the air quality on the companies’ indoor locations, and will evaluate if store closures are necessary. Please call your <a href="https://www.t-mobile.com/store-locator">local store</a> to confirm their status.

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