Got questions?

Question 1

What is TVision?

Accepted Answer

TVision is TV done right. It’s everything you love about cable and streaming services—including live sports and local news—minus the stuff you don’t, like clunky boxes, annual contracts, bloated lineups, and high costs.

TVision Live TV: Just $40/month for 30+ channels featuring top sports and news.
TVision Live TV+: All of the above and 10+ additional channels including NFL Network and more, for just $50/month. That’s $15/month less than YouTube TV.
TVision Live Zone: The best choice for sports fans! At just $60/month, it includes all of the above, plus 10 additional channels, including NFL Red Zone. You can’t find this content at a lower price.
TVision VIBE: The best of comedy, lifestyle, and drama. It’s the lowest price to cut the cord and still get incredible content. For just $10/month get 30+ channels of the most-watched networks on TV, including thousands of programs on demand, and two simultaneous streams.

Question 2

Who’s eligible for TVision services?

Accepted Answer

To start, TVision services are only available to T-Mobile postpaid customers with up to 12 wireless voice lines. We expect high demand so we’re rolling this out in waves to ensure everyone gets the best possible experience.

We'll launch nationwide for legacy Sprint customers later in November. You can enter your info here and we'll let you know as soon as it’s available.

Question 3

Can I get TVision services if I’m not a T-Mobile customer?

Accepted Answer

TVision services are exclusively available to T-Mobile postpaid customers at launch, but we’re going to make it available for everyone over time. You can enter your info here and we’ll let you know as soon as it’s available.

Question 4

How can I sign up for TVision services?

Accepted Answer

You can add or remove TVision services in the T-Mobile app on Android or by heading to myT-Mobile.com. For assistance, contact your Team of Experts by dialing 611 from your T-Mobile phone or visit your closest T-Mobile store.

Question 5

What are all the devices I can download the TVision app on?

Accepted Answer

We currently support both Android and Apple mobile devices, as well as streaming devices like T-Mobile's own TVision HUB, Android TV, Apple TV, Amazon Fire TV, Google TV, and some smart TVs like Android TV and Fire TV Edition TVs.

Question 6

Where can I go to find out what channels are included in TVision services based on my address?

Accepted Answer

You can head here to find out which channels are included where you live.

Question 7

How many video streams can I watch at the same time?

Accepted Answer

A maximum of 3 concurrent streams is available for TVision LIVE
A maximum of 2 concurrent streams is available for TVision VIBE
A maximum of 3 concurrent streams is available for TVision CHANNELS

The Cloud DVR will still record when the maximum concurrent streams are met. If you subscribe to any combination of services, e.g. TVision LIVE and TVision VIBE and/or TVision CHANNELS, you will get a maximum of 3 concurrent streams. Note: streaming is defined as watching any kind of TV program including live, on demand, Cloud DVR, or streaming—this doesn’t include users navigating/exploring the app. Customers will only be able to watch multiple TVs simultaneously while within the same home.

Question 8

What is the TVision HUB device?

Accepted Answer

Take your TVision experience to the big screen with TVision HUB—an Android-powered HDMI device that connects to your home Wi-Fi and plugs right into your TV. In addition to the TVision app, you can add Netflix, Amazon Prime Video, Hulu, and all your other favorite apps. The TVision HUB allows for universal searching across all your apps, so it's easy to find the content you want. It also supports over 8,000 applications with dedicated remote keys, Google Assistant for live and recorded content, and shortcuts built into the home screen.

Question 9

How is it different than Apple TV, Fire Stick, Roku, etc.?

Accepted Answer

TVision HUB runs on Android TV and allows you to connect all your favorite streaming apps, including the TVision app, in one place. It includes full access to Google Assistant voice control features for searching, reminders, and smart home device control. TVision HUB also supports Bluetooth connectivity for headphones, as well as controllers for games from the Google Play Store, and other cloud gaming applications.

Question 10

How do I set up TVision HUB?

Accepted Answer

You can set up TVision HUB by following these steps:

To connect to your TV, plug your TVision HUB into any open HDMI port.
Plug the USB cable provided (small end) into the TVision HUB and plug the adapter into a power outlet or an available USB input on your TV.
If your TVision HUB doesn't receive power from your TV's USB input, or if your TV doesn't have a USB input, plug the USB cable provided (small end) into the TVision HUB, and plug the adapter into a power outlet.
Open the back of the remote and insert the batteries.
Follow the on-screen instructions to pair your remote.
Follow the instructions on your screen to finish setup (including connecting to your home Wi-Fi) and device activation.

Question 11

Can I use my voice assistant to interact with TVision HUB? Will it also work with the TVision app within TVision HUB?

Accepted Answer

Yes, TVision HUB remote features a built-in microphone and dedicated Google Assistant button that allows users to search for content, select a channel, as well as viewing and setting Cloud DVR recordings. The Google Assistant on TVision HUB also supports traditional voice assistant features such as searching, reminders, and smart home device control.

Question 12

Do I need a TVision subscription to use the TVision HUB?

Accepted Answer

No, a TVision subscription is not required to use TVision HUB—it will function as a standalone device for customers to enjoy streaming, gaming, and music applications outside of a TVision subscription. However, you do need a subscription to watch any TVision services with the TVision HUB.

T-Mobile is reimagining TV with you in mind by un-complicating and un-cabling your TV experience.

Explore TVision’s subscription services.

TVision LIVE

TVision VIBE

TVision CHANNELS

TVision’s services are available exclusively for T-Mobile & Sprint customers.

Say goodbye to cable TV.

We make it easy to watch how you want.

TVision is coming soon—be first in line when it launches.

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