nr-hero-5GNow-Halo-1-11-22 - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/05/nr-hero-Full-Tmobile-Logo-New-2021.png

T-Mobile Newsroom

News

Network

5G Sets the Pace at Autonomous Racecar Competition

nr-hero-5GNow-Halo-1-11-22

nr-article-5GNow-Halo-V2-1-11-22 - T-Mobile Newsroom

nr-article-5GNow-Halo-V2-1-11-22

1697546_HOL21_Sleigh-Bellas_Sparkle_GettyImages_1095992534_PA_RGB_R - T-Mobile Newsroom

Community

Wrapping up 2021 the Un-Carrier Way

1697546_HOL21_Sleigh-Bellas_Sparkle_GettyImages_1095992534_PA_RGB_R

Mike Katz TCB hero image - T-Mobile Newsroom

Business

Technology is always evolving, but what really moves the needle for businesses? Connection.

Mike Katz TCB hero image

Mike Katz speaking to a woman while seated

Mike Katz TCB Season 3 - T-Mobile Newsroom

Mike Katz TCB Season 3

nr-article-5gNow-be-the-wifi-12-22-21 - T-Mobile Newsroom

5G Lets You Be a Hotspot Hoster Instead of a WiFi Wanderer

nr-article-5gNow-be-the-wifi-12-22-21

nr-article-New-Years-Quiz-12-22-21 - T-Mobile Newsroom

Devices

Quiz: Got Goals? Learn What Kind of Resolution Rock Star You Are!

nr-article-New-Years-Quiz-12-22-21

nr-hero-New-Years-Quiz-12-22-21 - T-Mobile Newsroom

nr-hero-New-Years-Quiz-12-22-21

nr-hero-MikeBlog-12-10-21 - T-Mobile Newsroom

nr-hero-MikeBlog-12-10-21

nr-article-MikeBlog-12-10-21 - T-Mobile Newsroom

nr-article-MikeBlog-12-10-21

nr-hero-Hurricane-Ida-12-6-21 - T-Mobile Newsroom

Humanity During Hurricanes

nr-hero-Hurricane-Ida-12-6-21

nr-article-Hurricane-Ida-12-6-21 - T-Mobile Newsroom

nr-article-Hurricane-Ida-12-6-21

Texting nr-hero-Holiday-PSA-11-18-21 - T-Mobile Newsroom

Holiday PSA: How to Thank Someone Best? Just Text!

Texting nr-hero-Holiday-PSA-11-18-21

Texting nr-article-Holiday-PSA-11-18-21 - T-Mobile Newsroom

Texting nr-article-Holiday-PSA-11-18-21

Acam nr-hero-ScamShield-Survey-11-18-21 - T-Mobile Newsroom

Un-carrier

How to Tell Scammers to Take a Hike This Holiday Season

Acam nr-hero-ScamShield-Survey-11-18-21

Scam nr-article-ScamShield-Survey-11-18-21 - T-Mobile Newsroom

Scam nr-article-ScamShield-Survey-11-18-21

nr-article-Tmobile-Accelerator-11-09-21 - T-Mobile Newsroom

T-Mobile U.S. the Lead 5G Launch Partner for Qualcomm Technologies Snapdragon Spaces in North America

nr-article-Tmobile-Accelerator-11-09-21

1_nr-article-1937032_CCD_Veterans_Day_Returnship_Story-11-08-21_RGB_CL - T-Mobile Newsroom

Changing Careers After Military Service: A Veteran’s Story

1_nr-article-1937032_CCD_Veterans_Day_Returnship_Story-11-08-21_RGB_CL

nr-article-Ask-Mobile-Expert-7-28-21 - T-Mobile Newsroom

Ask a Mobile Expert: How Do You Activate an eSIM Card? (Video)

nr-article-Ask-Mobile-Expert-7-28-21

Driverless car Halo hits the track at Las Vegas Motor Speedway powered by T-Mobile 5G

tmobile-blocks/subhead

Last week at the Indy Autonomous Challenge @ CES, Halo made history serving as the official pace car in the first high-speed, head-to-head autonomous racecar competition at the Las Vegas Motor Speedway.

core/paragraph

Halo is a remote-piloted driverless car service operating on T-Mobile’s 5G network in Las Vegas. At the event, Halo led race teams out of the pit completing warm up laps at speeds up to 95 mph before the start of each round. Halo was piloted over T-Mobile’s Ultra Capacity 5G network, leveraging the speed, capacity and reliability of the 5G network to power real time commands and a live video stream between the driverless car and remote pilot.

tmobile-blocks/wistia-embed

The Autonomous Challenge @ CES included five teams representing seven universities from five countries competing in the first high-speed, head-to-head autonomous racecar passing competition, using the most advanced autonomous racecar, the Dallara AV-21. Team PoliMOVE from Politecnico di Milano (Italy) and the University of Alabama won the event, making history as the first head-to-head autonomous racecar competition champion. PoliMOVE from Politecnico di Milano and University of Alabama won the $150,000 grand prize, completing an overtake pass at speeds of more than 160 mph. TUM Autonomous Motorsport from the Technische Universität München (Germany) took home second place with a $50,000 prize.

Watch the <a href="https://youtu.be/df9f4Qfa0uU">final lap and finish</a> of the competition, or for a full replay of the event, visit <a href="https://www.indyautonomouschallenge.com/autonomous-challenge-ces-full-broadcast">https://www.indyautonomouschallenge.com/autonomous-challenge-ces-full-broadcast</a>.

core/heading

<a href="http://halo.car/">Halo</a>, a graduate of the 5G Open Innovation Lab co-founded by T-Mobile, is a startup that’s taking a unique and pragmatic approach to tackling transportation challenges with a driverless electric vehicle (EV) that runs on 5G technology. Halo currently operates on the <a href="https://www.t-mobile.com/coverage/4g-lte-5g-networks">T-Mobile 5G network</a> in Las Vegas, a city known for its rapid adoption of innovative technology from the first hyperloop test to its underground tunnel.

Transportation is one of many industries being transformed today by 5G. Just like smartphone apps built on 4G networks revolutionized the mobile economy in ways no one could have predicted, the same is true with 5G, but with innovation expected at a much greater scale across all industries. Fueling this innovation is one of the many reasons T-Mobile is building the largest, fastest and most advanced 5G network in the country.1 Learn more <a href="https://www.t-mobile.com/5g">about 5G</a>.

1 Fastest: Based on median, overall combined 5G speeds according to analysis by Ookla® of Speedtest Intelligence® data 5G download speeds for Q3 2021. See 5G device, coverage, & access details at T-Mobile.com.

5GNow is a content series from America’s leader in 5G. With 5GNow we share a first-hand look at the benefits of 5G today, and what’s coming next, highlighting the real-world ways 5G is improving our lives and keeping us better connected.

5G Sets the Pace at Autonomous Racecar Competition - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2022/01/ntc-5GNow-Halo-V2-1-11-22.png

Posts

Creating achievable resolutions in the New Year can sometimes feel … well, unachievable. Take this quiz to find your goal-setting type, and we’ll suggest the perfect device (and deals) to help you achieve it!

Ready or not it’s here … another new year! Whether you’re dreading it or can’t contain your excitement for 2022, it’s officially the season of celebrations, resolution-making and — not to mention — new deals on go-to devices for seeing those self-improvements through!

Be your goal improved fitness, beefed-up finances or just a little fun, take the quiz below and we’ll match you with the device to start your year off right.

carbon-fields/wp-viral-quiz

Take this New Year's quiz to find your goal-setting type, and we’ll suggest the perfect device (and deals) to help you achieve all of your resolutions!

Quiz: Got Goals? Learn What Kind of Resolution Rock Star You Are! - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/12/ntc-New-Years-Quiz-12-22-21.png

Even with 2022 right around the corner, T-Mobile isn’t ready to close the book on its 2021 Season of Giving quite yet. The Un-carrier is continuing to support the communities it serves with even more donations to cap off the year.

Following T-Mobile's Season of Giving, which raised over $1.2 million to help families cover the costs of holiday gifts via <a href="https://www.payawaythelayaway.org/" target="_blank" rel="noreferrer noopener">Pay Away the Layaway</a>, the Un-carrier also announced additional funding for technology projects in classrooms across the country in partnership with <a href="https://www.donorschoose.org/" target="_blank" rel="noreferrer noopener">DonorsChoose</a>.

“Whether we’re helping families pay for holiday gifts or bridging the digital divide in classrooms across the country, T-Mobile is always looking for opportunities to mobilize as a force for GOOD – not just during the holiday season but every day of the year,” said Janice V. Kapner, T-Mobile Chief Communications and Brand Officer.

On Nov. 30 we kicked off our annual Season of Giving by bringing everyone together to support an organization that helps families in need by paying off layaway balances for holiday gifts and supplies. With the generosity of our employees, customers and fans, the Un-carrier and the T-Mobile Foundation were able to donate over $1.2 million to Pay Away the Layaway this holiday season.

“Partnering with T-Mobile again this year means the world to us, and it was incredible to see their leadership team, staff, customers and fans show up to spread joy,” said Lee Karchawer, Founder of Pay Away the Layaway. “Together we surprised over 1,900 families in 17 cities with the news that their holiday layaways had been paid off. That creates a ripple effect, spreading kindness to thousands more people around the world -- that's what Pay Away the Layaway is all about.”

38.5K #TMobileGivesBack Re-Tweets+14K acts of good from T-Mobile employees1.13M clicks-to-donate through T-Mobile Tuesday

tmobile-blocks/banner

But we're not stopping there

As we count down to the <a href="https://twitter.com/MikeSievert/status/1472950965531660291" target="_blank" rel="noreferrer noopener">#NewYeAR</a> with augmented and virtual reality (AR/VR) greetings from members of our leadership team, we recognize the huge role this technology will play in the economy and experiences of the future. We understand the importance of introducing this technology to future generations of innovators, and we’re proud to work year-round with organizations like DonorsChoose that work to make it happen.

That’s why T-Mobile is donating an additional $100,000 to DonorsChoose to fund AR/VR and technology projects at rural schools across the country to help expand students' horizons and foster their creativity with engaging learning curriculums and projects. Inclusive of our <a href="https://www.t-mobile.com/news/community/give-thanks-not-pranks-2021" target="_blank" rel="noreferrer noopener">#GiveThanksNotPranks</a> and <a href="https://www.t-mobile.com/news/offers/get-iphone-12-on-us-and-50-off-family-lines" target="_blank" rel="noreferrer noopener">back to school</a> giving campaigns, this brings our total 2021 DonorsChoose contribution to roughly $2.2 million!

“T-Mobile is empowering teachers who want to instill a spirit of innovation in their students,” said Charles Best, founder of DonorsChoose. “Right now, technology is among the top resources teachers are requesting on DonorsChoose. Through T-Mobile’s partnership, we want to close the tech gap across U.S. public schools and help launch students into the future of learning.”

Looking ahead to 2022, Team Magenta and our partners are already rolling up our sleeves to keep making a difference in the communities we serve. Guided by the passion of our employees and their tenacious spirit of innovation, the new year will bring even bigger and better opportunities to mobilize for GOOD. #WeWontStop

Even with 2022 right around the corner, T-Mobile isn’t ready to close the book on its 2021 Season of Giving quite yet. The Un-carrier is continuing to

Wrapping up 2021 the Un-Carrier Way - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/12/1697546_HOL21_Sleigh-Bellas_Sparkle_GettyImages_1095992534_PA_RGB_R.png

What I learned from our inspiring guests on Season 3 of Taking Care of Business

We live in a mobile world, and businesses are simultaneously leading the way and doing their best to keep up. The pandemic forced us, like most companies, to send a majority of our workers home to work. This created a global shift in the way we do our jobs and how we interact with our customers. No matter the industry, businesses must be willing to meet their employees and customers where they are.

In Season 3 of our <a href="https://www.t-mobile.com/business/resources/videos/taking-care-of-business?cmpid=TFB_AF_U_TFBTAKECR_3ZZ5MEVQ6ARGA7PDO59777" target="_blank" rel="noreferrer noopener">Taking Care of Business</a> video and podcast series, we learned about the future of enterprise business from executives transforming their companies. They shared examples of the ever-changing landscape they had to navigate due to the pandemic and the shift to hybrid work, along with how they used mobile services to connect with their customers.

From my conversations with <a href="https://youtu.be/SyVkhjHPI3s?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Sri Shivananda</a>, chief technology officer of PayPal to <a href="https://youtu.be/ArChOjxV5zY?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip">Jim Weaver</a>, chief information officer for the state of North Carolina, one thing was clear – customers need to be connected anywhere and anytime. Shivananda called mobile “a ubiquitous form of interaction.” People have been able to shop online for years, but they expect that same (or even better) experience from their handheld device, including an easy way to pay.

Weaver also understands this as he leads a modern workforce building smart cities with public services that respond to the community’s needs in real time.

Health care is no exception in the mobile world. <a href="https://youtu.be/dFzGJFjj5Jw?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Dr. Elizabeth Wako</a>, the CEO of Swedish Hospitals here in Seattle, emphasized the “fantastic” effectiveness of mobile clinics, which depend on wireless connectivity to distribute the COVID-19 vaccine. People can sign up for vaccine appointments and get text reminders for boosters. This “push” technology is effective for vaccines because it puts a reminder right in the patient’s hands.

UnitedHealth’s <a href="https://youtu.be/hGHXybpaNs8?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Carissa Rollins</a>, chief operating officer, said that artificial intelligence and machine learning technologies made it possible for telehealth to become a first stop for health care during the pandemic. And it’s here to stay now that patients and providers are more comfortable with the technology for certain types of care.

Balanced approach to interaction

The key to all these examples is meeting people where they are, and that’s not always in a brick-and-mortar store or office. Yet amid the excitement of technology freeing us from physical limitations, we also heard about the importance of the human side of mobility. We’re embracing digitization to make our lives easier and our relationships stronger.

<a href="https://youtu.be/n4dUBJYjW-4?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Amy Coleman,</a> corporate vice president of Human Resources and Corporate Functions at Microsoft, is intent on establishing a balance between the benefits of mobility versus in-person collaboration. She’s been steering her company’s return-to-office strategy and finding that well-being is on managers’ minds more than ever. Employee surveys at Microsoft have determined that “social capital,” a term for the bonding that takes place in the in-person office, contributes to productivity and workplace morale. Is it possible to generate social capital among a distributed workplace like Microsoft, which counts employees in 177 office locations in 96 countries? Amy believes a balance can be achieved.

Cisco’s <a href="https://youtu.be/U4HRD4QUuYc?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Gerri Elliott</a>, chief customer and partner officer, talked about how virtual meetings are now the norm. She predicts that 97% of meetings going forward will have a virtual component because so many workers want the flexibility of remote work. Cisco is working on amazing features to improve the virtual experience – including the use of holograms!

Throughout our conversations, my guests agreed that Americans needs equitable access to 5G to maximize the life-changing, business-enhancing potential of the mobile world. Many of them are working to solve the digital divide. Microsoft is distributing hardware to underprivileged communities, North Carolina officials are lobbying for rural broadband, Swedish Hospitals are enabling telehealth appointments, and we here at T-Mobile are expanding connectivity through <a href="https://www.t-mobile.com/business/education/project-10-million" target="_blank" rel="noreferrer noopener">Project 10Million</a>.

<a href="https://youtu.be/1Y_F8pmsals?list=PL0mz2nejZ-DhOp2wmQaPWAPBaO5Nhtuip" target="_blank" rel="noreferrer noopener">Neville Ray</a>, our own president of technology, perfectly capped off the podcast season by describing T-Mobile’s 5G progress and the commitments we have made to deliver 5G capabilities across the nation: “We've built out this powerhouse 5G network, and it’s going to be so transformative. I cannot wait to see how it will start fulfilling the promises of what 5G can bring to every part of our lives.”

Watch full video interviews for all episodes of Taking Care of Business <a href="https://www.t-mobile.com/business/resources/videos/taking-care-of-business?cmpid=TFB_AF_U_TFBTAKECR_3ZZ5MEVQ6ARGA7PDO59777" target="_blank" rel="noreferrer noopener">here</a>, or listen to the episodes on <a href="https://podcasts.apple.com/us/podcast/taking-care-of-business-with-mike-katz/id1531532986?uo=4" target="_blank" rel="noreferrer noopener">Apple Podcasts,</a> <a href="https://open.spotify.com/show/36BxygQCAxd1ctu6hsJ4kq?si=N3-L3puNRGCqlBYXRTjFFQ" target="_blank" rel="noreferrer noopener">Spotify</a> and <a href="https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy8zNWJjMTUwOC9wb2RjYXN0L3Jzcw==" target="_blank" rel="noreferrer noopener">Google Podcasts</a>. And stay tuned for Season 4 in 2022!

Connection is what really moves the needle for business.

https://www.t-mobile.com/news/_admin/uploads/2021/12/ntc-Katz-TCB-BLOG-12-29-21.png

Technology is always evolving, but what really moves the needle for businesses? Connection. - T-Mobile Newsroom

With 5G you can forget the WiFi. Unleash your phone and make it a high-speed mobile hotspot for yourself and others.

This holiday season as you hit the road, your devices are sure to be close travel companions keeping you connected, entertained and productive along the way. Whether you’re downloading a movie for your flight or firing off some work emails, your first inclination when you need to connect might be to look for WiFi. WiFi historically has given us the speed and capacity we need to stay connected on the go. And you know the drill – searching for networks, asking for passwords and then worrying about the security of that sketchy public WiFi connection.

But today, super-fast <a href="https://www.t-mobile.com/coverage/4g-lte-5g-networks">5G networks</a> are enabling us to forget about WiFi. Instead, we can now use the secure, high-speed hotspot capability of our 5G phone to keep all of our devices connected. Now with 5G, instead of looking for WiFi, you can provide WiFi both for yourself and others.

5G using mid-band spectrum* (the invisible highway that cellular data travels on) provides the speed, capacity and coverage needed to power applications that you would typically wait for broadband to use – video streaming, gaming, large file downloads and more. Now though, 5G is giving us on-the-go speeds that are just as fast as (or faster) than WiFi. For example, T-Mobile’s nationwide Ultra Capacity 5G network can deliver download speeds of 400 Mbps and peaks of 1 Gbps!

This level of 5G speed and capacity frees us from depending on WiFi. With a <a href="https://www.t-mobile.com/cell-phone-plans">wireless plan</a> like Magenta MAX that is specifically designed for all that <a href="https://www.t-mobile.com/devices/5g-phones">5G phones</a> can do, you have unlimited data that can’t be slowed down no matter how much is used. And Magenta MAX has one of the most generous hotspot plans in the industry, with 40 GB per month of high-speed mobile hotspot data included.

Today, 13% fewer MAX users are connecting to WiFi, 80% more are hosting a WiFi hotspot and their hotspot usage is up 20% on average during the weekends. These hotspots are cooking, with MAX users consuming 3X more hotspot data per month compared to other T-Mobile customers.

core/image

With 40 GB of high-speed hotspot data available each month, you can do SO MUCH more than before, sharing on social media, playing games and watching videos on the go. In addition, a mobile hotspot brings all these other great advantages.

core/list

With Magenta MAX you can tap into all the benefits that T-Mobile’s supercharged 5G network has to offer, including turning your phone into a 5G hotspot for yourself and others. Instead of searching for WiFi, start being the WiFi provider. Learn more about available <a href="https://www.t-mobile.com/brand/benefits">benefits with T-Mobile plans</a>.

* T-Mobile uses 2.5 GHz mid-band spectrum which has been successfully deployed by leading operators around the world, including T-Mobile in the US. 2.5 GHz for 5G has been powering wireless service for customers in the US since it was first launched in 2019.

Capable device required. 5G coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com. MAX: Up to 40 GB high-speed data then unlimited on our network at max 3G speeds. Fast as WiFi based on analysis by T-Mobile of Speedtest Intelligence® data from Ookla® U.S. median 5G T-Mobile results from cities with 2.5GHz speeds compared to mobile WiFi results for Aug-Oct 2021. Ookla trademarks used under license and reprinted with permission. Nationwide based on T-Mobile analysis of population covered.

5G Lets You Be a Hotspot Hoster Instead of a WiFi Wanderer - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/12/ntc-5gNow-be-the-wifi-12-22-21.png

As people reflect on the storms of this past year, T-Mobile Emergency Response teams share their experiences battling one of the strongest Hurricanes in Louisiana history, Ida, and how the Magenta family came together to bring power, service and support to those affected.

A <a href="https://www.washingtonpost.com/weather/2021/09/29/record-us-hurricane-landfalls-climate/">record</a> 18 storms and hurricanes made landfall in 2020 and 2021, with the Gulf Coast being hit particularly hard. Louisiana has been a major target, seeing four hurricanes and two tropical storms strike its coast since the start of the 2020 season.

Two of those, Laura and Ida, were actually among the strongest recorded hurricanes in the state’s history. (Ida, Laura and the 1856 Last Island hurricane are considered the <a href="https://www.nola.com/news/hurricane/article_2dbc8840-0910-11ec-b531-7f4e5a8cee6e.html">most powerful on record</a>.)

To put it into context, most recently, Ida was a strong Category 4 storm with 150 mph winds when it made landfall. In comparison, 2005’s Katrina actually weakened before landfall and struck Louisiana as a Category 3 storm with 127 mph winds. The death toll and destruction <a href="https://www.usnews.com/news/best-states/louisiana/articles/2021-08-28/explainer-ida-katrina-similar-but-tiny-differences-are-key">was far worse</a> for those who endured Katrina, but Ida was in a sense more of a natural disaster than Katrina, the latter of which has been viewed as a devastating man-made disaster related to the hurricane due to levee failures.

Damage from Hurricane Ida is being <a href="https://www.cnbc.com/2021/09/08/hurricane-idas-damage-tally-could-top-95-billion-making-it-7th-costliest-hurricane-since-2000-.html#:~:text=AccuWeather%20now%20projects%20the%20storm,and%20fourth%20quarter%2C%20AccuWeather%20said.">projected as high as $95 billions of dollars</a>. Due to its intense winds, the loss of power and connectivity was widespread and potentially fatal for those who had literally weathered the storm or were trying to return home. T-Mobile’s T-Studios team interviewed a number of the company’s emergency response members in the areas most affected by Ida, to understand how they came together to restore power and service to those most in need. You can watch the resulting video below, where they describe how the teams were able to repair some 250 cell tower tops, restore power to some 300 cell sites and work with hundreds of T-Mobile volunteers to supply devices and support to a community ravaged by Mother Nature. We also include a few extra poignant quotes below the video, to tell the full story of how T-Mobile came together when a community needed it most.

Take a look and get to know members of T-Mobile’s Louisiana crew:

core/embed

Every Hurricane Is Different, but Ida Was Very Different Because Of Its Wind Speed

David: Although we do a great job of planning and preparation for storms, the storms seem to get a little bit stronger here lately. Hurricane Ida was a category four storm and it had over 150-mile-an-hour winds. There was a huge wind event and that impacted not only power outages, but also our telco lines. And something that a lot of storms don’t do that Hurricane Ida did was damage our tower tops. A lot of our antennas and radios are on top of the towers, and those were extensively damaged in this storm.

Tommy: I’ve been with T-Mobile almost 16 years and I can’t even tell you how many storms we’ve been through, whether it’s a small Category 1 hurricane or big one like Ida. But each one presents a different challenge, and if it’s going to hit a population center, we have a lot more cell sites in those areas than we do in rural. So it’s a lot more sites to get into and check on first, generators to check on and then fueling-up their tanks.

Clay: We have storms where the rain is worse than the wind and the problem is flooding, so it’s harder to get to the sites. You have to take boats in. Some of the sites are underwater. We had 300 sites down the day after Ida and it was just a full recovery, and we had a lot of down sectors. Power outages are a big struggle because of the wind.

Freddy: The wind damage was definitely the big thing for this Ida storm. More than anything were problems from the trees. We had to take a road going up on the highway, on the interstate. I’ve never seen that, trees just covering the interstate. We had crews cleaning up as best as they could, just to zigzag to get to the destination.

Over 250 Cell Tower Tops Needed Repair After Ida Hit

Rock:  When service was down, people would have to leave and drive nearly to New Orleans to get phone service, just to call their loved ones, and some of them couldn’t leave because their vehicles were destroyed, their homes were destroyed and they couldn’t even call for help. All they could do was sit there and wait. It was really satisfying that we got their service up. It was a sense of relief, because that’s what we’re there for, right? We’re there to bring the service back up, and we understand the importance of it. People can now communicate with their loved ones. It just it gives you pride too, you know, that you were able to get that service back up.

T-Mobile Donated $1.2 million in Phones and Chargers Throughout 28 Locations and Over 250 T-Mobile Volunteers Rallied to Keep Customers Safe and Connected

David: You know, it amazes me during every single storm the amount of employee volunteers that we have that come from all over the different regions. These people come in and they volunteer their time and I think the camaraderie that they have is motivating. I was in the military, I’m a veteran, and it’s similar to being deployed overseas. You have one another’s back. You’re there for a single mission and that is to bring up our network for our customers. And what motivates us is, when we do that and that technician is on a site and he turns that site back up on air and we then get in the truck and drive just, not even a mile down the road, and we see people on their phones and making phone calls to their loved ones. That is motivating when they stop our vehicles and say, “Hey, thank you for going out there and helping us.”

Freddy: Our employee volunteer teams, what we call EVTs, are absolute heroes. These field technicians and engineers are basically signing up to go into harm’s way and restore our network. They have very long hours. They’re paid volunteers working sometimes 12, 13, 14-hour-long days and nights. They’re working in the elements. They’re selfless. They go above and beyond. These are the people that want to do it. No one’s asking them to come and help us. They raised their hand and said, “I want to be a volunteer, because I love helping others.” And I love the camaraderie that we have when we’re restoring the network and we’re part of a recovery. Employee volunteers are not only the ones in the field. We have employee volunteers that work in the emergency operation center. We have employee volunteers that are supporting at regional and headquarters. It takes a huge team to provide the level of support required to recover our network. Without our employee volunteers, it wouldn’t be possible.

David: T-Mobile and our employees take hurricane response and recovery very seriously. What we’re doing is we’re essentially saving people’s lives in some cases by turning a cell site up or down. And we’re doing everything in our power to get out to that cell site, understand why it’s down and figure out what assets that we have to bring to that cell site to get it back on air for our customers and for our community.

Tommy: T-Mobile goes above and beyond. We try to help the local communities out in any way they can. Whether that be providing generator power and giving phones so people can communicate. So they are getting into these communities and these locations and disasters and I know it’s not just the Gulf Coast and hurricanes. I know it’s forest fires out West and ice storms and tornadoes in the Midwest, and I see it and I know that’s what our company does and it makes me proud.

core/separator

Read more about the <a href="https://www.t-mobile.com/news/community/disaster-recovery-manager-becky-romero">incredible people</a> who help T-Mobile stay ready for any kind of natural disaster and how exactly the company <a href="https://www.t-mobile.com/news/community/tmobile-is-ready-for-the-2021-wildfire-season">stays prepared </a>by heading over to the <a href="https://www.t-mobile.com/news/community/emergency-response">T-Mobile Emergency Response </a>Hub.

T-Mobile Emergency Response teams share their experiences during Ida and how they came together to bring power, service and support to the community.

Humanity During Hurricanes - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/12/ntc-Hurricane-Ida-12-6-21-1.png

Seeking startups and developers building immersive 5G experiences for AR glasses on the Snapdragon Spaces™ XR Developer Platform

Applications are now open for the <a href="http://t-mobileaccelerator.com/">T-Mobile Accelerator</a> XR program! T-Mobile is seeking startups, developers and entrepreneurs that are building immersive 5G experiences for AR glasses that are looking to leverage the advanced capabilities of the Snapdragon Spaces™ XR Developer Platform. As the lead 5G launch partner in North America for Snapdragon Spaces, the Un-carrier is working to fuel 5G innovation for AR glasses leveraging heads-up displays, spatial awareness and computer vision across the gaming, entertainment, education, health and fitness as well as travel and hospitality industries.

T-Mobile, Qualcomm Technologies, Inc. and others are collaborating to develop AR content and experiences. To help build the ecosystem of applications, T-Mobile engineers and business leaders will work directly with T-Mobile Accelerator participants as they develop, test and bring to market new products and services. Experts from Qualcomm Technologies will also be available, providing support for XR solutions including those built on the Snapdragon Spaces platform. The program kicks off in spring 2022 and is expected to run through November with participants joining on a rolling basis.

“XR blurs the boundary between our physical and virtual worlds, and we see tremendous potential in glasses as one of the first disruptive product categories for 5G,” said John Saw, EVP of Advanced & Emerging Technologies at T-Mobile. “But for AR wearables to make a real impact we need to first establish a strong ecosystem of developers that will bring these new applications to life.”

With <a href="https://www.qualcomm.com/products/features/snapdragon-spaces-xr-platform">Snapdragon Spaces</a>, developers can receive resources to create immersive consumer and enterprise AR applications. The platform enables developers to build 3D applications for AR glasses from scratch, or simply add headworn AR features to existing Android smartphone applications for a unified, multi-screen experience between the smartphone screen in 2D and the real world in 3D.

T-Mobile 5G, A Platform for Innovation

Nearly a dozen independent reports this year confirm T-Mobile leads in nationwide 5G speed and availability in the U.S. With its supercharged 5G network as the foundation, T-Mobile is working to fuel 5G innovation and expand the 5G ecosystem. The Un-carrier collaborates with universities and standards bodies to support 5G research and development.  In addition to running the award-winning <a href="http://t-mobileaccelerator.com/">T-Mobile Accelerator</a>, it also operates the <a href="http://www.t-mobile.com/ventures">T-Mobile Ventures</a> investment fund and is a co-founder of the <a href="https://5goilab.com/">5G Open Innovation Lab</a>. T-Mobile has also teamed up with Deutsche Telekom to launch <a href="http://www.telekom-challenge.com">T-Challenge</a>, a worldwide competition for developers building XR solutions for the retail industry.

T-Mobile Accelerator serves as a hub for driving ideas, innovation and action. Focused on collaborative experiences for growth, it delivers year-round programming and activities, including entrepreneurial and tech community engagements, expert speakers and mentorship sessions. Since its inception, the T-Mobile Accelerator has worked with 75 startup companies that have raised an aggregate of over $96 million with 80% of the alumni companies still in business today.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0">@TMobileNews</a> to stay up to date with the latest company news.

Snapdragon and Snapdragon Spaces are trademarks or registered trademarks of Qualcomm Incorporated.

Snapdragon Spaces is a product of Qualcomm Technologies, Inc. and/or its subsidiaries.

Applications Now Open for T-Mobile Accelerator XR Program with Snapdragon Spaces - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/11/ntc-Tmobile-Accelerator-11-09-21.png

Applications Now Open for T-Mobile Accelerator XR Program with Snapdragon Spaces

T-Mobile’s Un-carrier mission has always been to put customers first and change the rules of this industry in their favor. We know that to succeed at that mission, we need the best people working on the frontlines and behind the scenes every day.   Today, T-Mobile has the best team of employees this industry has ever assembled and that’s one reason why we work to reward them with pay, benefits and an employee experience that are unmatched. This regularly earns us national recognition as a <a href="https://www.t-mobile.com/news/press/t-mobile-wins-five-more-best-place-to-work-awards">best place to work</a>. Last year alone, T-Mobile received nearly 50 awards as a top employer, including Fortune’s <a href="https://fortune.com/best-companies/2021/">100 Best Companies to Work For</a> – for the fifth time! But in typical Un-carrier fashion, we won’t stop looking for ways to be better and continue to invest to make this a great place to work.

Today I’m announcing a small but important step we are taking to make sure that our strong rewards-based employee culture truly extends to everyone who works here. Every single employee at T-Mobile, even our newest team members just starting to build their skill base, should have a competitive wage. So, we have decided to implement a nationwide minimum pay at T-Mobile of at least $20 per hour. This will now apply to every single employee regardless of role, or full-time or part-time status. The truth is, the vast majority of our employees already earn well above this level, especially when including incentive pay. But this move is about inclusion, and we wanted to draw a line that ensures no employee is left behind.

This move aligns with many of the values we hold as a company and opportunities we’ve created to our employees as they grow here. Programs like Lead Magenta Next help increase diversity in our leadership and strengthen our talent pipeline. We’ve also invested $22.4 million in nearly 7,000 employees to help them further their education, and we increased our physical and mental well-being programs and benefits to include free virtual therapy, mindfulness sessions and stress-relief tools.  In addition, we empower everyone who works here to Act Like an Owner – one of our core values, because our people ARE literally owners. We are the only wireless provider that has offered annual stock grants to every single employee, after a year or less employed here – since 2014! This latest move to a baseline $20 minimum is about recognizing our hardworking employees who are the heartbeat of this company and continuing to Win Together – another of our shared values. It’s also about recruiting more great team members to join us, something we’ve already seen play out.  It’s a job-seekers’ market, which means competition to keep and find top talent is competitive – and as a great employer, we like it that way. Employees want the entire package, and well, THIS is how the Un-carrier delivers employees exactly that. After we rolled out this increased minimum hourly pay rate in our Customer Care group a few months ago and went from receiving 300 applications a week to 4,000 – a 1,200+% increase!  Above all, we know that it’s our customers who truly benefit from well-rewarded, supported and enthusiastic employees. Investments in our team are a direct investment in our business, and ultimately in the experience of our customers. Paying employees a good earning wage as they grow their careers has translated into growth for our company. It’s been a winning formula for us, and today we’re simply broadening the strategy a bit, to make sure everyone benefits.   As T-Mobile enters our next chapter and evolves our business in wireless and beyond, our big aspirations have only gotten bigger. We need more of the very best talent to bring them all to life, which is not an easy order in today’s hiring environment. Creating a workplace that will attract and retain top talent is a challenging goal for leaders during “normal” times. Doing it amid a pandemic and during a merger adds a whole new level of complexity.  I’m so proud that T-Mobile seizes every chance to think big. To evaluate market dynamics and make changes that benefit our employees, the heart of everything we do. We are all-in on ensuring that what we deliver for our employees – current and future – continues to make T-Mobile one of the best places to work anywhere. Because only a truly great team can deliver the best customer experience.

T-Mobile CEO Mike Sievert announces the company will implement a nationwide minimum pay of at least $20 per hour.

Making a Great Place to Work Even Better - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/12/ntc_tmo_Sievert_employees_webcard-1.png

Making a Great Place to Work Even Better

Research shows the holidays are a particularly ripe time for phone scams. T-Mobile’s free Scam Shield app can help protect you this season. 

In October, <a href="https://www.theguardian.com/us-news/2021/oct/26/hiker-lost-on-us-mountain-ignored-calls-from-rescuers-because-he-didnt-recognise-the-number" target="_blank" rel="noreferrer noopener">a hiker</a> was late returning to his car in the Colorado Rockies. Fearing he was lost, search and rescue tried calling him … repeatedly. And after multiple unanswered calls, teams were deployed across the mountain to seek out and save the lost hiker.

Except he wasn’t lost. And he had cell reception the whole time.

In fact, he got search and rescue’s calls. He just didn’t pick up because he didn’t recognize the unknown caller’s number.

And, as it turns out, he’s not alone in his thinking. 

A recent survey by T-Mobile partner <a rel="noreferrer noopener" href="https://firstorion.com/company/" target="_blank">First Orion</a> — which specializes in network solutions to create call transparency — showed that  9 out of 10 folks say they don’t feel comfortable answering their phone when the caller is someone they don’t recognize. And 78% said they have missed at least one important call for this reason in the past month.

During the holidays, we expect important deliveries, organize parties and look forward to calls from friends and family filled with seasonal well wishes, but we are also screening calls in fear scams and robocalls. In fact, 68% of those surveyed reported missing a legitimate call regarding an order or delivery because they didn’t recognize the number calling.  

And it’s with good reason. Scammers love the holidays. The last six weeks of the year are the busiest time for scams and unwanted robocalls. During this holiday season, it is projected that Americans will receive over 27 billion scam calls, resulting in a potential 21 million scam victims and over $10 billion in losses. 

First Orion’s holiday scam report showed 57% of consumers say they receive more scam calls during the holiday season. Last year, there was a 53% increase in scam calls from the holiday season compared to the end of September. 

Thankfully, if you have T-Mobile or Metro by T-Mobile, there’s a better way to get through the season of scammers. T-Mobile has network level protection built-in to give you the information you really need to decide whether to answer a call. With Scam Block and Caller ID working together, you can rest easy knowing you will never miss the calls you want and can ignore the ones you don’t want (or never even see them at all!). This holiday season, give yourself the gift of peace of mind by making the most use of a feature you might not even realize you have: The free Scam Shield app, which is part of the <a href="https://www.t-mobile.com/news/un-carrier/scam-shield-protects-customers-from-scams-robocalls" data-type="URL" data-id="https://www.t-mobile.com/news/un-carrier/scam-shield-protects-customers-from-scams-robocalls">comprehensive set of protections</a> offered to T-Mobile and Metro by T-Mobile customers against the pervasive problem of scams and robocalls.

With these calls already at an all-time high, clocking in at over 127 million scam calls every workday, it’s more important than ever to make use of the holiday-saving app that is available to download right now. 

T-Mobile automatically warns every customer if a call is “Scam Likely” to keep you better informed — no action is required to get this benefit. And you can turn on Scam Block from your T-Mobile phone simply by dialing #662#. And T-Mobile is the only major wireless provider to give all their customers free Caller ID, so you know who is calling, even if they aren’t in your Contacts. And at T-Mobile you also get a verified check mark displayed when the call has been authenticated by <a href="https://www.t-mobile.com/news/press/t-mobile-calls-are-100-stir-shaken-compliant">STIR/SHAKEN </a>so you know the number on the display has not been spoofed by a scammer!T-Mobile postpaid and Metro by T-Mobile customers can download the <a rel="noreferrer noopener" href="https://www.t-mobile.com/news/un-carrier/scam-shield-protects-customers-from-scams-robocalls" target="_blank">Scam Shield</a> app on the <a rel="noreferrer noopener" href="https://apps.apple.com/us/app/t-mobile-scam-shield/id1367276365" target="_blank">App Store</a> or <a rel="noreferrer noopener" href="https://play.google.com/store/apps/details?id=com.tmobile.services.nameid&hl=en_US" target="_blank">Google Play</a> and have a dashboard at their fingertips for all the Scam Shield tools. Once the app is downloaded you can enable Scam Block (and stop those “Scam Likely” calls at the network, before they even ring) and have access to turn on Caller ID so you always know who is calling, even if they are not in your contacts!

This surge of scam calls doesn’t end until after December 23, according to T-Mobile research. (Looks like scammers like to take time off and celebrate the holidays too!) Internal data shows that 91% of T-Mobile customers who use scam protections report a noticeable positive effect, so just imagine the peace of mind you can experience if you download the Scam Shield app today and get the full spectrum of protections ahead of scammers’ favorite time of the year! 

Oh, as for that hiker? In the end, everything turned out okay, and after more than a day of being lost amidst alpines, he found his way back to safety — but not without a stern warning from the rescue agency itself:

“If you’re overdue according to your itinerary, and you start getting repeated calls from an unknown number, please answer the phone; it may be a search and rescue team trying to confirm you’re safe!”

Perhaps the best testimonial yet for taking two minutes to protect yourself, no matter where you are, and download the Scam Shield app. 

Survey data from First Orion 2021 <a rel="noreferrer noopener" href="https://firstorion.com/2021-holiday-scam-report/" target="_blank">Holiday Scam Report</a>. The First Orion Holiday Scam Report surveyed 2,000 U.S. mobile subscribers aged 18 and above across 48 states, and was nearly evenly split by gender, resulting in an even sampling of the U.S. mobile subscriber market at large.

Research shows the holidays are a particularly ripe time for phone scams. Thankfully, T-Mobile’s free Scam Shield app can protect you.

How to Tell Scammers to Take a Hike This Holiday Season - T-Mobile Newsroom

https://www.t-mobile.com/news/_admin/uploads/2021/11/Scam-ntc-ScamShield-Survey-11-18-21.png

Welcome to this new series created to help demystify some of the most common questions T-Mobile’s Mobile Experts get from customers — only here we bring the store to you! Here we first tackle the benefits of eSIMs, and how to activate one from the comfort of your own home.

T-Mobile's in-store Mobile Experts are veritable living encyclopedias for all things concerning our devices and network connections. Indeed, they've handled just about every pain point and answered pretty much every inquiry out there!

Some customer questions are so common, however, we thought we'd bring the Mobile Expert experience right to you in this new series called — of course — "Ask a Mobile Expert"!

Today, Houston-based Mobile Expert standout Chalice Williams takes on one of the most common customer questions right now: "What's an <a href="https://www.t-mobile.com/support/devices/t-mobile-esim" target="_blank" rel="noreferrer noopener">eSIM,</a> and <a href="https://www.t-mobile.com/support/devices/t-mobile-esim#heading3" target="_blank" rel="noreferrer noopener">how do I activate it?</a>"

Head over to the T-Mobile Device Support page to check out your phone’s eSIM compatibility. Here’s the link Chalice suggests in the video:

<a href="https://www.t-mobile.com/support/phones-tablets-devices">t-mobile.com/support/phones-tablets-devices</a>

A Little More "Expert" Advice About eSIMs

Until recently, if you wanted to connect a phone or any device to a cellular network, you needed a physical chip called a SIM card to insert into your device. But they’re quickly becoming a thing of the past, and physical SIMs are now being replaced by embedded SIMs — or eSIM for short. They’re blank SIMs pre-built into your device that download plans instantly, so unlike SIM cards they never need to be swapped out of your phone or replaced — they update automatically. It’s been predicted that by <a href="https://www.mobile360series.com/blog/esim-future-proofing-how-can-mobile-operators-support-all-esim-devices/">2025 there will be 2 billion eSIM</a> enabled devices globally.

Speaking of globally, one of the primary benefits of using an eSIM is hassle-free traveling, because you can add a local data plan from a different provider on your eSIM that starts working from the moment you land in another country without having to physically switch out a SIM card.

Stories & Blogs