Alternate billing options
T-Mobile's billing statements are provided online at my.t-mobile.com and are accessible to the visually impaired using readily available reading programs. T-Mobile also offers alternate printed billing options. For more information please contact Accessibility Customer Care at 1-833-428-1785.
Directory Assistance Program
Our Directory Assistance Program helps provide greater access to 411 information services for customers with visual, physical and/or cognitive disabilities by offering credits for such services. For instructions on how to apply for the Directory Assistance Program, download the Directory Assistance Exemption Form: T-Mobile 411 Accessibility Form
For more information about the Directory Assistance Program or other accessibility benefits T-Mobile offers, our Customer Care department is available to assist you. Customer Care is available between 3:00 a.m. -10:00 p.m. PT, Monday through Sunday, toll free at 1-833-428-1785.