Quick access numbers

Shopping T-Mobile

For personal: 1-800-T-MOBILE
For business: 1-844-428-9675

General Customer Care & Technical Support

From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997

If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
 

International Callers

Call: 1-505-998-3793

All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.

Customer Care representatives are available daily from 4 a.m. to Midnight PST

Call Us - TTY

TTY service is available for the hearing and speech impaired.

Call us via TTY toll free at 1-877-296-1018
TTY hours are from 4:00 a.m. - Midnight PST, daily.

Rural Calling Issues

Are you experiencing early or false ringing, or problems completing calls to rural recipients? Click here to get help.

Short Codes
Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!

#BAL# (#225#) – For your account balance and last payment received info.

#MIN# (#646#) – For your minute use for the current billing cycle.

#MSG# (#674#) – For your message use for the current billing cycle.