Quick access numbers
General Customer Care & Technical Support
From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.
Customer Care representatives are available daily from 3 a.m. to 10 p.m. PT
Call Us - TTY
TTY service is available for the hearing and speech impaired.
Call us via TTY toll free at 1-877-296-1018
TTY hours are from 5:00 a.m. - 10:00 p.m. PT, daily.
Rural Calling Issues
Are you experiencing early or false ringing, or problems completing calls to rural recipients? Click here to get help.
Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!
#BAL# (#225#) – For your account balance and last payment received info.
#MIN# (#646#) – For your minute use for the current billing cycle.
#MSG# (#674#) – For your message use for the current billing cycle.
Questions and Comments
T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
Please don't send payments to this address.
You can pay your bill online, or by phone at 1-877-453-1304.