Quick access numbers
For personal: 1-800-T-MOBILE
For business: 1-844-428-9675
General Customer Care & Technical Support
From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.
Customer Care representatives are available daily from 3 a.m. to 10 p.m. PT
Call Us - TTY
TTY service is available for the hearing and speech impaired.
Call us via TTY toll free at 1-877-296-1018
TTY hours are from 5:00 a.m. - 10:00 p.m. PT, daily.
Rural Calling Issues
Are you experiencing early or false ringing, or problems completing calls to rural recipients? Click here to get help.