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In a Challenging Year, T-Mobile’s Emergency Response Team Focused on Making a Difference When It Mattered Most

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Tracking Historic Weather Conditions with StormGeo

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Gearing Up: A Look at T-Mobile&#8217;s Emergency Response Equipment

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Dealing with Disaster Season

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Tropical Storm Beta: Information for T-Mobile and Metro by T-Mobile Customers

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Hurricane Sally: Information for T Mobile and Metro by T Mobile customers

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T-Mobile Responds to Hurricane Isaias

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Preparing for the 2020 Hurricane Season

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Microsoft and VoiceStream to Deliver Wireless Data to Customers&#8217; Pockets

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As T-Mobile recognized the need for more robust responses to disasters, Senior Disaster Recovery Manager Becky Romero’s growing team secured more resources, including more local storage and trucks to move equipment quickly.

“Disasters All Have the Same Backbone” - T-Mobile Newsroom

“Disasters All Have the Same Backbone”

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The majority of T-Mobile’s network in the Southeast U.S. continues to function normally as what was Hurricane Ida is now moving over land and has transitioned from a Tropical Storm to a Tropical Depression.

T-Mobile Responds to Hurricane Ida - T-Mobile Newsroom

T-Mobile Responds to Hurricane Ida

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As forecasters predict another busy storm season on the heels of record-breaking hurricane activity in 2020, the Un-carrier is equipped with more disaster-response resources than ever.

T-Mobile Stands Ready to Keep Customers Connected During the 2021 Hurricane Season - T-Mobile Newsroom

T-Mobile Stands Ready to Keep Customers Connected During the 2021 Hurricane Season

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T-Mobile’s Emergency Response Team (ERT) provides temporary connectivity solutions when other critical connectivity is lost due to an emergency situation, as seen during the brutal 2020 disaster season.

In a Challenging Year, T-Mobile’s Emergency Response Team Focused on Making a Difference When It Mattered Most - T-Mobile Newsroom

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Given the historic nature of this year’s hurricane season, it’s more important than ever that T-Mobile keeps a close beat on storm activity. Because of all this, the wireless provider's partnership with weather forecasting company StormGeo has been of crucial importance.

Tracking Historic Weather Conditions with StormGeo - T-Mobile Newsroom

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UPDATE: October 30th Network Update                                                                                                              Our

T-Mobile Responds to Hurricane Zeta - T-Mobile Newsroom

T-Mobile Responds to Hurricane Zeta

T-Mobile knows how important maintaining connectivity is for evacuation coordination, rescue efforts, calling a loved one to check in and more. We are committed to doing as much as we can for our customers by ensuring our network is ready and our emergency teams are prepared with the tools, equipment and gear they need to keep our customers connected.

Gearing Up: A Look at T-Mobile's Emergency Response Equipment - T-Mobile Newsroom

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In the face of oncoming storms or wildfires, T-Mobile stores must sometimes be closed and alternative retail options must be established. In the aftermath, customers often need emergency connectivity solutions until permanent services and devices are restored. These assistance efforts are led by two T-Mobile superstars: Becky Romero, a senior disaster recovery manager, and Stephanie Kehoe, a senior manager of field operations.

T-Mobile Disaster Relief - Hurricanes To Wildfires | T-Mobile Newsroom

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As Hurricane Delta moves through the Gulf of Mexico towards the US Gulf Coast, T-Mobile has begun to mobilize our emergency response teams to assist our customers during and after the storm.

T-Mobile Responds to Hurricane Delta - T-Mobile Newsroom

T-Mobile Responds to Hurricane Delta

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UPDATE - September 22, 2020 Tropical Storm Beta made landfall on the middle Texas coast overnight, and at this stage we are pleased to report that there

Tropical Storm Beta: Information for T-Mobile and Metro by T-Mobile Customers - T-Mobile Newsroom

As Hurricane Sally approaches Gulf Coast, T-Mobile is taking all the necessary steps to prepare our network ahead of the storm’s arrival to help minimize any service interruptions that may occur.

Hurricane Sally: Information for T Mobile and Metro by T Mobile customers - T-Mobile Newsroom

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As Hurricane Marco and Tropical Storm Laura approach the Gulf Coast, T-Mobile is closely monitoring both storms and evaluating ways to support our customers and employees.

Hurricane Laura: Information for T-Mobile and Metro by T-Mobile customers - T-Mobile Newsroom

Hurricane Laura: Information for T-Mobile and Metro by T-Mobile customers

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Update August 10, 2020 T-Mobile crews worked over the weekend to restore our network to serve customers in the Northeast U.S., including Connecticut, New

T-Mobile Responds to Hurricane Isaias - T-Mobile Newsroom

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T-Mobile is closely monitoring Hurricane Isaias it makes its way toward the east coast of Florida, with landfall expected in the coming days.

T-Mobile is closely tracking the first large storm of the 2020 season, Tropical Storm Cristobal, as it makes its way through the Gulf of Mexico and is

Tropical Storm Cristobal: Preparation tips for our customers - T-Mobile Newsroom

Tropical Storm Cristobal: Preparation tips for our customers

This has been an unrelenting hurricane season with three significant back-to-back storms pounding multiple states and islands and leaving behind

This has been an unrelenting hurricane season with three significant back-to-back storms pounding multiple states and islands and leaving behind tremendous devastation.

On the Road to Recovery in Puerto Rico

On the Road to Recovery in Puerto Rico - T-Mobile Newsroom

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As our customers and employees in Puerto Rico and parts of the Southeast US brace for Hurricane Irma, T-Mobile is reminding customers in areas of Texas

As our customers and employees in Puerto Rico and parts of the Southeast US brace for Hurricane Irma, T-Mobile is reminding customers in areas of Texas that were affected by Hurricane Harvey that the Un-carrier is still there to help.

T-Mobile Responds to Hurricane Harvey

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Hurricane Relief

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Emergency Response

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Giving Back

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We're working to make the world a better place through community engagement and investment. Read the latest stories about how we're giving back.

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Learn about the latest developments and see the latest buzz about T-Mobile 5G - the nation's largest, fastest, and most reliable 5G network.

Latest 5G Network News & Updates | T-Mobile Newsroom

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Read the latest T-Mobile press releases and stay informed on what's happening with our business, community involvement, and upcoming events.

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Read the latest stories and blog posts from our team, who share insights and thought leadership about what's impacting our business and customers.