[Skip to main content](https://www.t-mobile.com#content-main) [](https://www.t-mobile.com/) Log in [](https://www.t-mobile.com/) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Our story](https://www.t-mobile.com/our-story) Our story - [Un-carrier history](https://www.t-mobile.com/our-story/un-carrier-history) - [Network & innovation](https://www.t-mobile.com/our-story/network-and-innovation) - [Awards](https://www.t-mobile.com/our-story/awards) - [Leadership](https://www.t-mobile.com/our-story/executive-leadership-team) - [Working together](https://www.t-mobile.com/our-story/working-together) - [Responsibility](https://www.t-mobile.com/responsibility) Responsibility - [Governance](https://www.t-mobile.com/responsibility/governance) - [People](https://www.t-mobile.com/responsibility/people) - [Communities](https://www.t-mobile.com/responsibility/community) - [Planet](https://www.t-mobile.com/responsibility/planet) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Legal Center](https://www.t-mobile.com/responsibility/legal) - [Reporting](https://www.t-mobile.com/responsibility/reporting) - [Newsroom](https://www.t-mobile.com/news) Newsroom - Categories - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) - Newsroom - [Press](https://www.t-mobile.com/news/press) - [Stories & blogs](https://www.t-mobile.com/news/stories) - [Media library](https://www.t-mobile.com/news/media-library) - [Fact sheets](https://www.t-mobile.com/news/fact-sheets) - [Media contracts](https://www.t-mobile.com/news/contact-us) - [Investors](https://investor.t-mobile.com/overview/default.aspx?INTNAV=tNav%3AInvestors) Investors - [Financial performance](https://investor.t-mobile.com/financials/quarterly-results/default.aspx?INTNAV=tNav%3AInvestors%3AFinancialPerformance) - [News & events](https://investor.t-mobile.com/events-and-presentations/news/default.aspx?INTNAV=tNav%3AInvestors%3ANewsAndEvents) - [Stock chart](https://investor.t-mobile.com/stock-info/Stock-Quote--Chart/default.aspx?INTNAV=tNav%3AInvestors%3AStockChart) - [Corporate governance](https://investor.t-mobile.com/governance/governance-documents/default.aspx?INTNAV=tNav%3AInvestors%3ACorporateGovernance) - [Resources](https://investor.t-mobile.com/resources/investor-faqs/default.aspx?INTNAV=tNav%3AInvestors%3AResources) - [Careers](https://careers.t-mobile.com?INTNAV=tNav%3ACareers) Careers - [Current openings](https://careers.t-mobile.com/jobs?INTNAV=tNav%3ACareers%3ACurrentOpenings) - [Careers home](https://careers.t-mobile.com/?INTNAV=tNav%3ACareers%3ACareersHome) - [Culture & benefits](https://careers.t-mobile.com/culture-and-benefits?INTNAV=tNav%3ACareers%3ACultureAndBenefits) - [Employee login](https://www.myworkday.com/tmobile?INTNAV=tNav%3ACareers%3AEmployeeLogin) - [Applicant logins](https://tmobile.wd1.myworkdayjobs.com/en-US/External/login?INTNAV=tNav%3ACareers%3AApplicantLogins) [Support](https://www.t-mobile.com/support/) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions My account [Log in](https://www.t-mobile.com/signin?state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0%3D&INTNAV=tNav%3ALogIn) [Back to my account](https://www.t-mobile.com/account/dashboard) Quick actions - [Bill pay](https://www.t-mobile.com/bill/summary) - [Add a line](https://www.t-mobile.com/signin?state=eyJpbnRlbnQiOiJBQUwiLCJib29rbWFya1VybCI6Imh0dHBzOi8vbXkudC1tb2JpbGUuY29tL3B1cmNoYXNlL2RldmljZS1pbnRlbnQifQ&INTNAV=tNav%3AMyAccount%3AAddALine) - [Upgrade](https://www.t-mobile.com/purchase/shop) - [Check order status](https://www.t-mobile.com/orders/check-order) - [Ask the Community](https://www.t-mobile.com/community/?INTNAV=tNav%3AMyAccount%3ACommunity) more from T-Mobile - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) [](https://www.t-mobile.com) # LEGAL CENTER ## Return Policy To see the return policy applicable for your Device or accessory, select how you made your purchase below. In the store: - [T-Mobile retail location](https://www.t-mobile.com/responsibility/legal/return-policy#retaillocation) - [Authorized third-party dealer](https://www.t-mobile.com/responsibility/legal/return-policy#atpd)   On the Phone or Online: - [On the Phone or Online](https://www.t-mobile.com/responsibility/legal/return-policy#ontpo)   In the store: __T-Mobile retail location__ T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device. Return the Device with your receipt, in its package, with all contents, undamaged and in good working condition, with no material alterations to the Device’s hardware or software, to a T-Mobile retail location. Refunds and exchanges will be less any rebates received, applicable taxes and fees, and shipping costs. Certain promotional offers may require you to return all items you received with your Device and could cause you to become ineligible for any promotional discounts. You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $75 for devices with a FRP of $600 or more; $50 for devices with a FRP between $300-$599; and $25 for devices with a FRP of less than $300. Select the return policy for your state below for specific details: - [Hawaii:](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/non-dynamic-media/pdf/Return_Policy_Hawaii_1.pdf) - [All other states:](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/non-dynamic-media/pdf/Return_Policy_All_other_states_3.pdf) - [Puerto Rico:](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/non-dynamic-media/pdf/Return_Policy_Puerto_Rico_1.pdf) __Purchases made in partnership with Costco__ To receive a refund or exchange, you must return the device within 90 days of the date of your purchase or lease date of the original device. Costco’s dedicated T-Mobile support team is ready to assist with any returns by calling 833-906-2803. All original contents must be undamaged and in good working condition, and you must provide your original receipt. All devices received as part of a promotional offer (for example, “Buy One Get One Free,” etc.) must be returned and some limited edition and other devices may not be refunded or exchanged.   __Authorized third-party dealer__ For Device and accessory refunds and exchanges, see the individual authorized dealer’s return policies applicable to your purchase. To cancel service, return your Device in its original package with all original contents undamaged and in good working condition with no material alterations, within 14 days of the purchase date of the original Device to the authorized dealer location where you purchased it.   __On the Phone or Online__ T-Mobile will gladly assist you with your return. Return the Device or accessory (“Device”) to a T-Mobile retail location or ship the Device back to us __within 20 days of the date the Device shipped to you,__ to return or exchange the Device or cancel your new service activation for any reason. Return the Device with your receipt, in its package, with all contents, undamaged and in good working condition, with no material alterations to the Device’s hardware or software. Refunds and exchanges will be less any rebates received, applicable taxes and fees, and shipping costs. Certain promotional offers may require you to return all items you received with your Device and you could become ineligible for any promotional discounts. You may be required to pay a restocking fee based on the Device Full Retail Price (“FRP”) as follows: $75 for devices with a FRP of $600 or more; $50 for devices with a FRP between $300-$599; and $25 for devices with a FRP of less than $300. Prepaid services, e-coupons, and gift cards are non-refundable. If you chose to ship the Device contact us and we will email you a prepaid shipping label for your return. You are responsible for any charges incurred prior to service cancellation. - If you are new to T-Mobile contact us at 1-866-675-1292 to request a Return Authorization for all returns and exchanges or to return your Device and cancel your new service activation. - If you are a current T-Mobile customer returning an upgrade Device contact us at [1-800-937-8997](tel:1-800-937-8997) to request a Return Authorization for all returns and exchanges. If you do not return your Device or if you return your Device in a damaged or altered condition, we may take one or more of the following actions: - Prevent your Device from working; - Elect not to process your service cancellation; - Charge you the cost to repair a damaged or altered Device; or - Charge you the suggested full retail price of a destroyed or altered Device, or a non-returned Device, (which may be greater than the price you paid), plus any shipping and handling charges. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen with an Expert __Get guided support over the phone or while shopping in-store__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
[__T-Mobile Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice). Accept and continue No thanks __Next:__ Generate a code to share with your Expert ## Share this code with your Expert code Once your code has been successfully entered by your Expert, this window will close and continue to the session. ## Allow screen sharing with your Expert? Personal and sensitive data is hidden for your security and privacy. Allow Don’t allow ## End your session? Ending your session will stop sharing your screen, but will not end your call. End session Continue session ## Your session has ended Your screen is no longer being shared with your Expert. OK Share again ## You are already in an active session OK ## Your code has expired Generate a new one to share with your Expert. Generate new code ## Connect with T-Mobile - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) - ### Contact us Contact us - [Contact information](https://www.t-mobile.com/contact-us) - [Check order status](https://www.t-mobile.com/order-status) - [View return policy](https://www.t-mobile.com/responsibility/legal/return-policy) - [Get a rebate](https://promotions.t-mobile.com/?INTNAV=fNav%3AContactUs%3AGetRebate) - [Find a store](https://www.t-mobile.com/store-locator?INTNAV=fNav%3AContactUs%3AFindStore) - [Trade-in program](https://www.t-mobile.com/resources/phone-trade-in) - ### Support Support - [Device support](https://www.t-mobile.com/support/phones-tablets-devices) - [Questions about your bill](https://www.t-mobile.com/support/account) - [Plans & services](https://www.t-mobile.com/support/plans-features) - [Activate your prepaid phone or device](https://prepaid.t-mobile.com/home) - [Refill your prepaid account](https://prepaid.t-mobile.com/direct-to-account) - [International rates](https://www.t-mobile.com/travel-abroad-with-simple-global) - ### T-Mobile Wireless T-Mobile Wireless - [Cell phone plans](https://www.t-mobile.com/cell-phone-plans) - [Cell phones](https://www.t-mobile.com/cell-phones) - [Phone & device deals](https://www.t-mobile.com/offers) - [5G & 4G coverage map](https://www.t-mobile.com/coverage/coverage-map) - [How to switch](https://www.t-mobile.com/resources/how-to-join-us) - ### T-Mobile for Business T-Mobile for Business - [Business plans](https://www.t-mobile.com/business/wireless-business-plans) - [Internet of Things](https://www.t-mobile.com/business/solutions/iot) [](https://www.t-mobile.com/) - [About](https://www.t-mobile.com/our-story) - [Investor relations](https://investor.t-mobile.com/default.aspx?INTNAV=fNav%3AInvestorRelations) - [Press](https://www.t-mobile.com/news) - [Careers](https://careers.t-mobile.com?INTNAV=fNav%3ACareers) - [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom) - [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico) - [Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice) - [Trust Center](https://security.t-mobile.com/?INTNAV=fNav%3ATrustCenter) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Consumer information](https://www.t-mobile.com/responsibility/consumer-info) - [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1) - [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions) - [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use) - [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy) - [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com) - [Licenses & Patents](https://www.t-mobile.com/responsibility/legal/licenses-and-patents) - [Consumer Health Data Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html?INTNAV=fNav%3AConsumerHealthDataPrivacyNotice#health-data-privacy-notice) - T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) © 2026 T‑Mobile USA, Inc.  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications