Joining T-Mobile? Here’s everything to know.

Want to keep your number?

If it's eligible to be transferred, we'll help you.

Want to transfer your content?

Download the T-Mobile Content Transfer app or visit a T-Mobile store.

Still on contract? We’ll pay it off.

Get a new phone and we’ll pay off your current phone and service contracts – up to $650 per line or $350 in early termination fees, via prepaid card.

Switching from Verizon?
We’ll pay it off.

Get out of the red and we’ll pay off your eligible phone up to $650 per line with a prepaid card.

What about my device?

Keep your current phone.

Got questions?

Only T-Mobile provides you with the lowest upfront cost on the latest devices with no annual service contract and no overages on an award-winning nationwide 4G LTE network. With our T-Mobile ONE plan, we separate the cost of the device from the cost of your service. Bring your own eligible device and your monthly bill is even less! Now that’s what we call better wireless. Learn more about the perks of joining T-Mobile.

Our nationwide 4G network is the best place to get dependable coverage in the places you live, work and play. To find out what coverage is like in your area, check our Coverage Map.

Individuals and families (up to 5 lines) who are currently under a postpaid contract at their current carrier (including AT&T, Sprint, or Verizon) and want to switch to T-Mobile can take advantage of the Early Termination Fee (ETF) reimbursement offer. Follow the steps below:

  1. First, transfer your number(s), trade in your phone(s), and receive a bill credit based on the market value of your eligible device.
  2. Then, when you receive the final bill from your old carrier with the Early Termination Fee (ETF) amount included, send it to T-Mobile or submit it online at switch2tmobile.com. If you qualify, you will receive a Prepaid MasterCard® Card within 8 weeks covering your ETF amount up to $350 per line. Learn more.

Yes, but first, check your phone’s compatibility with the T-Mobile network. To get the full benefits of T-Mobile's 4G LTE network, your current device must have LTE Bands 2, 4, and 12. If you have questions, please call us at 1-800-T-MOBILE, or visit your nearest T-Mobile store.

You can trade in your old, working phone or device for credit towards a new purchase with T-Mobile's Device Trade-in Program. It is not required that your trade-in device was purchased from T-Mobile. When you activate your T-Mobile account, you can apply that trade-in credit to your bill. To get started, go to Device Trade-In and follow the on-screen instructions.

Yes, it is possible to keep the number you already have from another wireless or landline carrier. First, check if your existing number is eligible for transfer to T-Mobile. If it is, simply follow the on-screen instructions displayed during check-out to authorize the transfer. We'll do the rest.   In rare circumstances, we are unable to transfer a number to our network. This is often because we don't have a transfer agreement with the original service provider. Be sure to keep your old phone and old account until your number is fully activated on your new account for seamless service.    If you are interested in a prepaid phone and transferring your number to T-Mobile, visit your nearest T-Mobile store.

If your contacts are stored on your old phone’s SIM card, visit your local T-Mobile store. One of our employees will help you transfer all contacts from your old SIM card to your new one. If you have an iPhone, you can transfer multiple contacts using synching methods such as Google and iCloud. If you’d like to transfer your content as well, download the T-Mobile Content Transfer app for Android or iOS.

You can get started online anytime! Or, to join in-store, you may visit any of the following: T-Mobile retail stores, T-Mobile Premium Retailers, select exclusive T-Mobile dealer locations, Costco, and Car Toys. You can also call us 1-800-T-MOBILE.

Only T-Mobile provides you with the lowest upfront cost on the latest devices with no annual service contract and no overages on an award-winning nationwide 4G LTE network. With our T-Mobile ONE plan, we separate the cost of the device from the cost of your service. Bring your own eligible device and your monthly bill is even less! Now that’s what we call better wireless. Learn more about the perks of joining T-Mobile.

Our nationwide 4G network is the best place to get dependable coverage in the places you live, work and play. To find out what coverage is like in your area, check our Coverage Map.

Individuals and families (up to 5 lines) who are currently under a postpaid contract at their current carrier (including AT&T, Sprint, or Verizon) and want to switch to T-Mobile can take advantage of the Early Termination Fee (ETF) reimbursement offer. Follow the steps below:

  1. First, transfer your number(s), trade in your phone(s), and receive a bill credit based on the market value of your eligible device.
  2. Then, when you receive the final bill from your old carrier with the Early Termination Fee (ETF) amount included, send it to T-Mobile or submit it online at switch2tmobile.com. If you qualify, you will receive a Prepaid MasterCard® Card within 8 weeks covering your ETF amount up to $350 per line. Learn more.

Yes, but first, check your phone’s compatibility with the T-Mobile network. To get the full benefits of T-Mobile's 4G LTE network, your current device must have LTE Bands 2, 4, and 12. If you have questions, please call us at 1-800-T-MOBILE, or visit your nearest T-Mobile store.

You can trade in your old, working phone or device for credit towards a new purchase with T-Mobile's Device Trade-in Program. It is not required that your trade-in device was purchased from T-Mobile. When you activate your T-Mobile account, you can apply that trade-in credit to your bill. To get started, go to Device Trade-In and follow the on-screen instructions.

Yes, it is possible to keep the number you already have from another wireless or landline carrier. First, check if your existing number is eligible for transfer to T-Mobile. If it is, simply follow the on-screen instructions displayed during check-out to authorize the transfer. We'll do the rest.   In rare circumstances, we are unable to transfer a number to our network. This is often because we don't have a transfer agreement with the original service provider. Be sure to keep your old phone and old account until your number is fully activated on your new account for seamless service.    If you are interested in a prepaid phone and transferring your number to T-Mobile, visit your nearest T-Mobile store.

If your contacts are stored on your old phone’s SIM card, visit your local T-Mobile store. One of our employees will help you transfer all contacts from your old SIM card to your new one. If you have an iPhone, you can transfer multiple contacts using synching methods such as Google and iCloud. If you’d like to transfer your content as well, download the T-Mobile Content Transfer app for Android or iOS.

You can get started online anytime! Or, to join in-store, you may visit any of the following: T-Mobile retail stores, T-Mobile Premium Retailers, select exclusive T-Mobile dealer locations, Costco, and Car Toys. You can also call us 1-800-T-MOBILE.