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T-Mobile Honors Top Innovators at Inaugural “Unconventional” Awards

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Employee Spotlight: What Is Possible.

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T-Mobile Rules the World for 5G Availability and 5G Reach

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Un-carrier

T-Mobile Takes Top Spot in Customer Care by J.D. Power for the 10th Consecutive Time

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T-Mobile is #1 in Customer Care by J.D. Power … for the NINTH Time in a Row

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T-Mobile’s 5G Leadership Increases in Opensignal’s Latest Study

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T-Mobile Dominates in New 5G Studies and Advances 5G with Carrier Aggregation

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Claudia Gordon T-Mobile Senior Accessibility Partner

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Employee Spotlight: Disability Awareness Starts with All of Us — and Benefits All of Us

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More Is More: Maximizing Minutes with Magenta MAX

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T-Mobile Launches World’s First Nationwide Standalone 5G Network

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GTI recognized the Un-carrier with the Innovative Mobile Service and Application Award at Mobile World Congress in Barcelona for its breakthrough partnership with Pano AI

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BARCELONA, Spain — Feb. 28, 2023 — At the GTI Awards 2023 in Barcelona, T-Mobile US (NASDAQ: TMUS) won the Innovative Mobile Service and Application Award from GTI. The award recognizes T-Mobile’s work with Pano AI, a disaster preparedness technology solutions provider, which uses its expansive 5G network to monitor, detect and aid in preventing wildfires in rural areas and help stop them from growing out of control. As wildfires across the world become more frequent and severe, T-Mobile is using its leading nationwide 5G network to help reduce the impact of these disasters across the U.S.

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Pano AI deploys ultra-high-definition cameras, and its proprietary Artificial Intelligence (AI) platform constantly scans for and identifies wildfires in the very early stages. T-Mobile’s expansive 5G network enables Pano AI to gather high-quality video in at-risk areas and send vast amounts of data to Pano AI’s command center in real-time. This allows Pano AI to maximize the efficacy of its AI platform and quickly detect potentially hazardous scenarios with reliability.

"5G is capable of doing so much more beyond the devices in people's pockets," said John Saw, EVP, Advanced & Emerging Technologies, T-Mobile. "We're honored to receive this award for our work in mitigating wildfires with Pano AI, and hope it inspires others to consider how 5G can keep people and communities safe, fight the growing effects of climate change and improve lives around the world."

Founded in 2011, <a href="https://www.gtigroup.org/">GTI</a> is dedicated to constructing a robust ecosystem of TD-LTE, speeding up the commercialization of TD-LTE and promoting the convergence of LTE TDD and FDD. In 2016, GTI 2.0 was officially launched, aiming to continue the global development of TD-LTE, to encourage convergence with FDD and to foster a cross-industry innovative and synergistic 5G ecosystem. Each year the GTI Awards program acknowledges the achievements and success of industry participants in the 4G and 5G ecosystem across a wide range of market segments.

T-Mobile is the 5G network leader, delivering a 5G network that is <a href="https://www.t-mobile.com/coverage/4g-lte-5g-networks" target="_blank" rel="noreferrer noopener">larger, faster and more reliable</a> than any other in the U.S. The company’s 5G network now covers 325 million Americans across 1.9 million square miles — more than AT&T and Verizon combined. 265 million people nationwide are covered by T-Mobile’s super-fast Ultra Capacity 5G, with plans to reach 300 million people with Ultra Capacity this year.

For more information about T-Mobile’s 5G network, visit <a href="https://www.t-mobile.com/">www.t-mobile.com.</a>

Follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0">@TMobileNews</a> to stay up to date with the latest company news.

About T-Mobile

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/">https://www.t-mobile.com</a>.

Media Contacts T-Mobile US, Inc. Media Relations <a href="mailto:MediaRelations@T-Mobile.com">MediaRelations@t-mobile.com</a>

Investor Relations Contact T-Mobile US, Inc. <a href="mailto:investor.relations@t-mobile.com">investor.relations@t-mobile.com</a> <a href="https://investor.t-mobile.com">https://investor.t-mobile.com</a>

T-Mobile US Enables Advanced Wildfire Detection with 5G, Takes Home Innovation Award - T-Mobile Newsroom

T-Mobile US Enables Advanced Wildfire Detection with 5G, Takes Home Innovation Award

T-Mobile cements itself as a customer experience powerhouse, named #1 in customer care among mobile network operators by J.D. Power for 11th time in a row. Metro by T-Mobile also takes the top spot among mobile virtual network operators.   

BELLEVUE, Wash. — Feb. 2, 2023 — Putting customers first is in T-Mobile’s DNA, and it shows. Today, J.D. Power announced that for the 11th consecutive time, T-Mobile received the top spot for customer care among mobile network operators (MNOs) in the <a href="http://www.jdpower.com/pr-id/2023010" target="_blank" rel="noreferrer noopener">2023 U.S. Wireless Customer Care Study — Volume 1</a>. Metro by T-Mobile also ranked #1 out of mobile virtual network operators (MVNOs). This marks T-Mobile’s 25th overall win, further demonstrating the Un-carrier’s place as J.D. Power’s most awarded brand for wireless customer care among mobile network operators.

T-Mobile has taken the top spot in its segment of the study ever since the Un-carrier launched Team of Experts, T-Mobile’s dedicated team of highly trained experts that deliver next-level care, in 2018. The Un-carrier’s commitment to customer experience remains a top priority and it shows as both T-Mobile and Metro by T-Mobile’s scores improved in the last year.  

The J.D. Power Customer Care Study evaluates customer experiences across six service platforms: store, phone, website, app, social media and text, and revealed T-Mobile took home a score of 829 points, 26 points higher than the segment average. Metro by T-Mobile scored 832 points, 10 points higher than the segment average for MVNOs. This is the 11th overall win for Metro by T-Mobile.

For more information about T-Mobile and Metro by T-Mobile’s J.D. Power rankings, visit <a href="http://www.jdpower.com/pr-id/2023010" target="_blank" rel="noreferrer noopener">http://www.jdpower.com/pr-id/2023010</a>.

U.S. Wireless Customer Care Study: Mobile Network Operator Segment: T-Mobile: 2021 (V1 & V2); U.S. Wireless Customer Care Full-Service Performance Studies: 2023 (V1), 2022-2018 (V1 & V2), 2016 (V1), 2015 (V2), 2014 (V2), 2011 (V1), 2010 (V2), 2009 (V1 & Tied in V2), 2008 (V1), 2007 (V1 & V2), 2006 (V1 & V2), 2005 & 2004

U.S. Wireless Customer Care Study: Mobile Virtual Network Operator Segment: Metro by T-Mobile: 2023 (V1); 2021 (V1 & V2); U.S. Wireless Customer Care Non-Contract Performance Studies: Non-Contract Full-Service Segment: Metro by T-Mobile: 2020 (V1 & V2) Metro PCS: 2018 V1 & V2, 2014 & 2013 (V1 & V2)

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T-Mobile cements itself as a customer experience powerhouse, named #1 in customer care among mobile network operators by J.D. Power for 11th time in a row. Metro by T-Mobile also takes the top spot among mobile virtual network operators.

J.D. Power Awards T-Mobile and Metro by T-Mobile Top Spots in Customer Care - T-Mobile Newsroom

J.D. Power Awards T-Mobile and Metro by T-Mobile Top Spots in Customer Care

This National Disability Employment Awareness Month, one T-Mobile employee is sharing her story to highlight the importance of the company’s latest disability advocacy and accessibility awards and explain how equitable hiring opportunities can provide meaningful employment for those with disabilities.

When Susan Jolly was 19, she was in a car accident that resulted in an incomplete Cervical 4/5 spinal cord injury (SCI) that left her quadriplegic. There is no way she can convey what transitioning to her new life was like. So, she doesn’t try. Susan simply says she is grateful for influences of others that made her resilient. 

“I was very goal driven even as a young child thanks to people in my life,” says the Senior Manager in the Product and Technology Department at T-Mobile. “I started setting goals for myself even at 7 years old, like that I was going to be a professional woman working alongside men in corporate America. That dream has come true.”

Susan thinks big picture in most anything you discuss in her life, and her decisions all read like steppingstones to large scale pursuits. She’s a woman who has overcome incredible obstacles to achieve professional goals such as graduate with her MBA and have a successful career in technology as well as personal ones to become a mother, of a now 27-year-old son, even after sustaining her injury. A staunch believer in the value of financial independence for people with disabilities, it’s no surprise that her very first job after her life was turned upside down was as an advocate at the Independent Living Center in Los Angeles. 

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“It was my first job after my accident” she says, “and where I learned to live my life with my disability. Getting people meaningful employment where they can independently provide for themselves is the best gift you can give a person with a disability. Period.” 

This National Disability Employment Awareness Month, Susan is sharing her story to highlight the important Equity In Action efforts that T-Mobile has accomplished and is committed to continue in the space of accessibility, as well as regards to hiring initiatives within the disability community at large.

“I’ve been helping with a Diversity and Inclusion pilot here at T-Mobile,” she explains, regarding the company’s most recent partnership with organizations like the American Association of People with Disabilities to provide paid summer internships for those who qualify (you can read one such intern’s story on our <a href="https://www.t-mobile.com/news/community/gaad2022">Newsroom</a>).

“It’s taught us a lot of what’s working and what we need to work on,” says Susan. We want people to become employed at T-Mobile but I don’t see a lot of people like me, in part because it’s not an easy path to get here. I’m a persistent person and I don’t give up so the best thing I can do is help blaze a trail and show others the way.”

It’s that sort of persistence that has led to T-Mobile’s latest accolades within the space of disability advocacy and accessibility awareness. With the former disability advisor at the White House during the Obama administration, <a href="https://www.t-mobile.com/news/community/disability-awareness-claudia-gordon">Claudia Gordon</a>, at the helm as a Senior Accessibility Partner, the company has been full-steam ahead with its Equity In Action plan as part of its larger Diversity, Equity and Inclusion actions.

“At T-Mobile, disability inclusion and accessibility are essential part of our company culture and brand’s promise,” says Claudia. “We are proud to be recognized by <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fpulse%2Finclusion-powers-our-culture-deeanne-king%2F%3FtrackingId%3DsyDo7oS9S3ijXKpSauRjbA%253D%253D&data=05%7C01%7CMolly.Byerly1%40T-Mobile.com%7C1983992331de43b15eeb08da808cbd8f%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637963639211609187%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=160DZRkgS5MCyHtJRNykyZWQPtNkqJMInSWohwDYtrw%3D&reserved=0">Disability:IN as the Employer of the Year</a> and as <a href="http://NOD.org/seal" target="_blank" rel="noreferrer noopener">2022 Leading Disability Employer by the National Organization on Disability</a> (NOD). These honors reflect the work of employees like Susan Jolly across the company who bring our culture of “Be You” to life every day at the Un-carrier.”

And Susan says the continuous examination of what it means to each person to have a reliable system of equitable accessibility is necessary.

“The one thing I found is T-Mobile cares and wants to hire people with disabilities, but when we talk about equality, it may not be the way you define it because if I have visual or hearing loss and I can’t see or hear the information I need to do my job, then I need to have the tools to receive it in a different way than others,” explains Susan. “We believe in equality here, but equity is our focus when it comes to creating spaces for people with disabilities to have a positive workplace experience.”

Susan started a <a href="http://femalewheelrider.com/">personal blog</a> called “What is Possible — Living Life as a Female WheelRider!” to share those lived experiences in hopes of empowering people like her as they navigate both their professional and personal worlds. What she was surprised to find is that much of the advice she was offering on her blog, which consists of topics such as career tips, leveraging technology, helpful training resources, and finding purpose and motivation, was inspiring non-disabled readers as well. She says early on many of her colleagues were coming to her in search of a mentor for things as universal as goal setting in their careers. People like Rushy Reddy.

“Without Susan’s guidance, mentorship, and support, I would not be where I am in my career today,” the T-Mobile supply chain manager says. “I’ve worked for Susan for two years, and in that period she has been instrumental in my journey to not just become a people leader, but one that leads with empathy, integrity, and courage. She sets the bar high and she never lets her disability be the deciding barrier to what she sets out to achieve.” 

Rushy says Susan’s superpower is her ability to make time, holding bi-weekly syncs that focused on short-term and long-term goals that, he says, gave him tools he needed to grow both personally and professionally.

“What I’m most proud of at my tenure at T-Mobile isn’t the code I’ve developed or budgets I’ve successfully run, but instead is developing people,” says Susan.

And she hopes that by sharing her story, people will review any unconscious bias they may have about people with disabilities, so that we can all be open to learning from one another.

“There’s an innovative mindset I need in my personal life that translates well in my work life,” she says. “And people don’t always realize that because it’s not something you put on your résumé. But the most important skill I see in people with disabilities is we are innovative in order to survive in our everyday lives. And people don’t realize that innovation comes to work with us. They just see it as this disability, which limits the importance of our problem-solving abilities in many different contexts to be part of the driving force for moving T-Mobile forward.” 

This National Disability Employment Awareness Month, a T-Mobile employee shares her story of disability advocacy.

Employee Spotlight: What Is Possible. - T-Mobile Newsroom

The Un-carrier recognizes customers who are disrupting their industries, breaking conventions and challenging the status quo 

BELLEVUE, Wash. — September 29, 2022 — The Un-carrier is Un-conventional. So, it’s no surprise that T-Mobile (NASDAQ: TMUS) created an award to recognize and celebrate T-Mobile for Business customers who dare to innovate. The first-ever Unconventional Awards took place on September 29 at Mobile World Congress in Las Vegas, NV, honoring customers in three categories: Innovation in Customer Experience, Innovation in Employee Enablement and Innovation in Industry. T-Mobile awarded the first-place finishers in each category with a $25,000 in-kind donation to their charity of choice.

“We know a thing or two about innovating and transforming how work gets done, and we wanted to recognize that same spirit in the customers we support,” said Callie Field, President, T-Mobile Business Group. “We created the Unconventional Awards to honor organizations driving business and education forward with original thinking. This is more than just celebrating the winners’ accomplishments — it’s also a tribute to being bold and taking risks to advance business and education.”

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Here are the first-place winners, recognized for their innovation in each category:

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Second and third place finishers in each category were awarded in-kind donations of $10,000 and $5,000, respectively, to their charity of choice, and include:

Award criteria was based on embracing unconventional DNA, demonstrating originality and measuring impact — decided by a panel of judges including Phillipa Leighton-Jones, Barron's Group SVP, The Trust, The Wall Street Journal; Will Townsend, VP & Principal Analyst — Networking & Security, Moor Insights & Strategy; Matthew Griffin, Founder, 311 Institute; and Kimberly Wyman, VP of Customer Care for Business, T-Mobile. “We were all blown away by the creative ways organizations are pushing boundaries and evolving experiences for their employees, customers and students across a wide variety of industries,” said Wyman. “At T-Mobile, we’re all about forward-thinking solutions, and it was incredibly inspiring to see so many of our customers taking an unconventional path to find new ways of doing business.”

To learn more about the T-Mobile for Business Unconventional Awards, visit <a href="https://www.t-mobile.com/business/unconventional-awards" target="_blank" rel="noreferrer noopener">www.t-mobile.com/business/unconventional-awards</a>.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_TMobileNews&d=DwMFAg&c=HdAUNv_EOZyljLc1cjbHCq-Eo7r1kRHoywhQbi81uaA&r=d5LQWW-p4Iplvd1zx-i7U5tAEH-FwcBs71ymPoFoERw&m=lTwcR6mNkY8Onwy08V36BqzfNFSo08JRe0zRwT4pDQw&s=W-7P_5B7-wTxx0JU3jW5ORI7Am9Rceb1iAxRDs92NBM&e=" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com</a>.

The Un-carrier recognizes customers who are disrupting their industries, breaking conventions and challenging the status quo.

T-Mobile Honors Top Innovators at Inaugural “Unconventional” Awards - T-Mobile Newsroom

Opensignal’s 5G Global Mobile Network Experience Awards names T-Mobile US best in the world for 5G Availability and 5G Reach, the only U.S. operator to earn top honors.

BELLEVUE, Wash. — Sept. 20, 2022 — Before going <a href="https://www.t-mobile.com/news/un-carrier/coveragebeyond" target="_blank" rel="noreferrer noopener">interstellar</a>, T-Mobile takes 5G leadership global. In a <a href="https://www.opensignal.com/reports/2022/09/global/5g-global-mobile-network-experience-awards" target="_blank" rel="noreferrer noopener">new global report</a>, leading research firm Opensignal today confirmed that T-Mobile (NASDAQ: TMUS) customers get a 5G signal more often and in more places than anyone else on the planet. That’s right. T-Mobile has the world’s best 5G Availability and 5G Reach … and for the second year in a row was the ONLY U.S. operator to win a 5G Global award!

“The latest awards from Opensignal further prove that our early bets in 5G are paying off for our customers with the biggest, fastest and most reliable 5G in America … and also the best 5G reach and availability anywhere on the planet,” said Neville Ray, President of Technology at T-Mobile. “We’re out in front of the competition, and we’re not looking back.”

This report joins a plethora of others from third-party research firms like <a href="https://www.t-mobile.com/news/network/t-mobile-dominates-ookla-q2-2022-report" target="_blank" rel="noreferrer noopener">Ookla</a> and <a href="https://www.t-mobile.com/news/network/t-mobile-5g-rakes-in-more-top-honors" target="_blank" rel="noreferrer noopener">umlaut</a>, further cementing T-Mobile's status as the most-awarded 5G network in the nation. In fact, the Un-carrier is the returning champ for best global 5G Availability based on results from <a href="https://www.t-mobile.com/news/network/opensignal-global-5g-best-availability-in-the-world" target="_blank" rel="noreferrer noopener">Opensignal’s 2021 Global Awards</a>.

For Carrier customers who want to experience a world leader, the Un-carrier’s recently-launched <a href="https://www.t-mobile.com/offers/free-trial" target="_blank" rel="noreferrer noopener">Network Pass</a> gives them free 5G data on T-Mobile’s network for three months using their current compatible phone, so they can see for themselves how T-Mobile performs compared to their current provider.

T-Mobile is the leader in 5G with the country’s largest, fastest and most reliable 5G network. The Un-carrier’s Extended Range 5G covers nearly everyone in the country – 320 million people across 1.8 million square miles. 235 million people nationwide are covered with super-fast Ultra Capacity 5G, and T-Mobile expects to cover 260 million in 2022 and 300 million next year.

For more information on T-Mobile’s network, visit <a href="https://www.t-mobile.com/coverage/4g-lte-5g-networks" target="_blank" rel="noreferrer noopener">T-Mobile.com/coverage</a>.

Follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

Opensignal Awards – <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.opensignal.com%2Freports%2F2022%2F09%2Fglobal%2F5g-global-mobile-network-experience-awards&data=05%7C01%7CMason.Miller254%40t-mobile.com%7C0e5c8f97fafe4a8fa6d108da9967264a%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637990965554840790%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=guCZDn5tAzEKTepQjy%2FeYgZekPApLWZlEpyuPfk%2FYM8%3D&reserved=0" target="_blank" rel="noreferrer noopener">5G Global Mobile Network Experience Awards 2022</a>, based on independent analysis of mobile measurements recorded during the period January 1 – June 29, 2022 © 2022 Opensignal Limited.

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com</a>.

T-Mobile wins best in the world for 5G Availability and 5G Reach, according to Opensignal

T-Mobile Rules the World for 5G Availability and 5G Reach - T-Mobile Newsroom

The Un-carrier blows competitors out of the water with a double-digit lead, cementing its position as a customer experience powerhouse

BELLEVUE, Wash. — July 28, 2022 —Putting customers first once again propels the Un-carrier to the top. Today, <a href="http://www.jdpower.com/pr-id/2022093">J.D. Power ranked</a> T-Mobile (NASDAQ: TMUS) first among Mobile Network Operators in its 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2 for the 10th consecutive time, a win for the brand’s Care, Retail, Digital teams and customers.

The study, which evaluates experiences across six service platforms: store, phone, website, app, social media and text, reveals a T-Mobile score of 816 points, 26 points above the segment average.

“T-Mobile’s 10th consecutive first place finish is a testament to our focus on delivering exceptional customer experiences, and this win only motivates our team to aim even higher!” said Jon Freier, President of T-Mobile Consumer Group. “At T-Mobile, we’re committed to giving our customers the best network, the best value AND the best experience. Because people have enough to worry about these days – their wireless service and support they get with it should be easy, and even a bright spot in their day.”

Laying the foundation for continued growth when it comes to providing the best customer experience, the Un-carrier is rolling out a new, reimagined Total Experience approach that aligns Retail, Customer Care and Network teams geographically to better serve and connect with customers. This includes T-Mobile’s <a href="https://www.t-mobile.com/customers/customer-care">Team of Experts</a> as well.

Being recognized as leaders in Customer Care by placing first in the J.D. Power 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2 goes a long way to reinforce and motivate T-Mobile’s efforts. The Un-carrier is committed to creating world-class customer experiences that deepen relationships with existing customers and forge relationships with new ones.

Learn more about T-Mobile’s highly awarded and industry leading customer care model by visiting <a href="http://www.t-mobile.com/customers/customer-care">www.t-mobile.com/customers/customer-care.</a>

Today, J.D. Power ranked T-Mobile first among Mobile Network Operators in its 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2 for the 10th consecutive time, a win for the brand’s Care, Retail, Digital teams and customers.

T-Mobile Takes Top Spot in Customer Care by J.D. Power for the 10th Consecutive Time - T-Mobile Newsroom

umlaut’s latest report again ranks T-Mobile as the most reliable 5G network with fastest 5G speeds and best 5G coverage New Opensignal analysis also shows T-Mobile’s Ultra Capacity 5G is faster with more connectivity than Verizon’s Ultra Wideband and AT&T’s 5G+

BELLEVUE, Wash. — July 26, 2022 — But wait, there’s more! T-Mobile (NASDAQ: TMUS) today announced its 5G network received top honors from independent industry experts umlaut and Opensignal. <a href="https://www.umlaut.com/uploads/documents/Reports-Certificates/202207_umlaut_US_5G_AuditReport.pdf" target="_blank" rel="noreferrer noopener">umlaut</a> first issued a new report that <a href="https://www.t-mobile.com/news/press/new-report-t-mobile-has-the-most-reliable-5g-network" target="_blank" rel="noreferrer noopener">once again</a> names the Un-carrier as the most reliable 5G network with the most 5G coverage and highest active 5G download and upload speeds. And a new analysis from <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.opensignal.com%2F2022%2F07%2F26%2Fquantifying-the-new-5g-enhanced-services-in-the-us&data=05%7C01%7CMason.Miller254%40T-Mobile.com%7Caa77b3d390f14ae9a3fc08da6f398378%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637944590056957157%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=eaGxthplxuEwTax61pyC5Sczi%2FY71j2xvOpceuwa4%2B4%3D&reserved=0" target="_blank" rel="noreferrer noopener">Opensignal</a> also published today ranked T-Mobile’s Ultra Capacity 5G #1 in speed with more connectivity than Verizon’s Ultra Wideband 5G and AT&T’s 5G+!

“T-Mobile’s 5G network has consistently ranked as the most reliable with the fastest speeds and the best coverage," said Neville Ray, President of Technology at T-Mobile. “These latest reports demonstrate again the extent of our 5G leadership across the US with the combination of great 5G coverage and reliability coupled with powerful speeds. And we continue to enhance these experiences for our customers every day through the incredible work of our network team.”

With top honors from nearly 30 independent reports, T-Mobile 5G is the nation’s most-awarded network.

The umlaut report ranked T-Mobile highest for 5G reliability, significantly ahead of both AT&T and Verizon. T-Mobile 5G also clocked the fastest download and upload speeds, leaving Verizon and AT&T far behind. The Un-carrier also had the best 5G coverage, with customers connecting to 5G 92% of the time, compared to Verizon customers connecting to 5G just over 50% of the time. The results were crowdsourced from 3.8 billion samples from 678,000 real 5G users between January 24 and July 10, 2022, captured in places that matter most like work, school, home and everywhere in-between.

In its first “enhanced 5G” U.S. user mobile experience analysis published today, Opensignal examined T-Mobile’s Ultra Capacity 5G alongside Verizon and AT&T’s mid-band and millimeter wave (mmWave) 5G services. The analysis confirms T-Mobile leads the pack, providing more connectivity in many more counties than its competitors. Opensignal saw T-Mobile's 5G UC in 41.9% of the counties tested while Verizon and AT&T’s enhanced 5G services were only seen in 11.7% and 1.4%. T-Mobile also has the fastest enhanced 5G download speeds and ties for first for fastest enhanced 5G upload speeds.

T-Mobile is the leader in 5G with the country’s largest, fastest, most reliable and most awarded 5G network. For more information on T-Mobile’s network, visit <a href="https://www.t-mobile.com/coverage/4g-lte-5g-networks" target="_blank" rel="noreferrer noopener">T-Mobile.com/coverage</a>.

Opensignal analysis – ‘<a href="https://www.opensignal.com/2022/07/26/quantifying-the-new-5g-enhanced-services-in-the-us" target="_blank" rel="noreferrer noopener">Quantifying the new 5G Enhanced services in the US</a>’, July 2022, based on Opensignal independent analysis of mobile download speed measurements recorded during March 16 – June 13, 2022 © 2022 Opensignal Limited. 5G Capable device required; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com. Fastest & Most Reliable: According to an audit report conducted by independent third-party umlaut containing crowdsourced data for user experience including task completion collected from January 2022 to July 2022. Full details at: <a href="http://www.umlaut.com/en/benchmarking/USA" target="_blank" rel="noreferrer noopener">www.umlaut.com/en/benchmarking/USA</a>

About T-Mobile US, Inc.  T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com</a>.

T-Mobile once again earns "Most Reliable" 5G network from umlaut, with even more recognition coming from Opensignal in a new Enhanced 5G services analysis.

T-Mobile 5G Rakes in More Top Honors in Two New Reports - T-Mobile Newsroom

T-Mobile 5G Rakes in More Top Honors in Two New Reports

The latest report from Ookla is yet another showcase of T-Mobile’s network leadership.

BELLEVUE, Wash. — July 18, 2022 — Encore! T-Mobile (NASDAQ: TMUS) is adding more wins to its trophy case with the latest independent third-party report. In <a href="https://www.speedtest.net/global-index/united-states#mobile" target="_blank" rel="noreferrer noopener">Ookla’s Q2 Speedtest® Global Index Market Analysis United States report</a> measuring nationwide network performance in Q2 2022, T-Mobile's network took the top spot for Overall Speed, Lowest Latency, Highest Consistency and Overall Video Score. The report also ranked the Un-carrier’s 5G network first for download speed, availability and consistency.

“T-Mobile 5G, the nation’s most awarded network, has top rankings in nearly every third-party benchmark over the last two years,” said Neville Ray, President of Technology at T-Mobile. “It’s clear we offer something customers can’t get anywhere else, and now over half of our network traffic is on 5G devices.  But we’re not done yet – we’re advancing the reach and capabilities of 5G every day.”

T-Mobile retains its #1 spot in 5G Performance with 5G median download speeds of 187.33 Mbps and its ranking as #1 in 5G Availability with customers on a 5G capable device being connected to 5G 68.5% of the time. That’s more than twice as often than Verizon, further underscoring <a href="https://www.t-mobile.com/news/network/opensignal-reinforces-5g-leadership" target="_blank" rel="noreferrer noopener">T-Mobile’s superior 5G performance</a>. The Un-carrier also tied for first in 5G Consistency at 76.6%, meaning customers can enjoy more consistent 5G speeds and performance on T-Mobile’s network.

At the state and local level, T-Mobile ranked as the fastest mobile provider in 45 states and fastest in 75 of the 100 most populous U.S. cities in Q2 2022.

T-Mobile is the leader in 5G with the country’s largest, fastest, <a href="https://www.t-mobile.com/news/press/new-report-t-mobile-has-the-most-reliable-5g-network" target="_blank" rel="noreferrer noopener">most reliable</a> and most awarded 5G network. The Un-carrier’s Extended Range 5G covers nearly everyone in the country – 315 million people across 1.8 million square miles. 225 million people nationwide are covered with super-fast Ultra Capacity 5G, and T-Mobile expects to cover 260 million in 2022 and 300 million next year.

For more information on T-Mobile’s network, visit <a href="https://www.t-mobile.com/coverage/4g-lte-5g-networks" target="_blank" rel="noreferrer noopener">T-Mobile.com/coverage</a>.  Follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FTMobileNews&data=02%7C01%7CGina.Cohen3%40T-Mobile.com%7C99a364c68ae74ac2a38508d7a6aa2b95%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637161122116110118&sdata=EmvFbas31iO9vDTPE5udP5OqKFD%2FYropl5DHQhnsqaE%3D&reserved=0" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

Capable device required; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com for details. Most Reliable: According to an audit report conducted by independent third-party umlaut containing crowdsourced data for user experience collected from November 2021 to May 2022. Full details at: <a href="http://www.umlaut.com/en/benchmarking/USA" target="_blank" rel="noreferrer noopener">www.umlaut.com/en/benchmarking/USA</a>.  Fastest: Based on median, overall combined 5G speeds according to analysis by Ookla® of Speedtest Intelligence® data 5G download speeds for Q2 2022. Ookla trademarks used under license and reprinted with permission.

About T-Mobile US, Inc.

T-Mobile is once again recognized by Ookla for it's network leadership and 5G innovations.

T-Mobile Dominates in New Report from Ookla - T-Mobile Newsroom

T-Mobile Dominates in New Report from Ookla

Opensignal’s July 2022 5G Experience Report once again shows T-Mobile’s lead over competitors in 5G speeds and availability

BELLEVUE, Wash. — July 12, 2022 — America’s most awarded 5G network keeps racking up the wins! Opensignal’s new USA <a href="https://www.opensignal.com/reports/2022/07/usa/mobile-network-experience-5g" target="_blank" rel="noreferrer noopener">5G Experience Report</a>, published today, gives T-Mobile (NASDAQ: TMUS) top marks for fastest 5G Download Speed and 5G Upload Speed, along with the best 5G Availability and 5G Reach nationwide. And it’s not even close.

“Our early bets in 5G are paying off, and T-Mobile customers are benefitting big time,” said Neville Ray, President of Technology at T-Mobile. “Year after year and report after report, T-Mobile continues to lead the industry in 5G speed and availability. And that won’t change as we continue rolling out the best network in the country.”

Similar to Opensignal’s <a href="https://www.t-mobile.com/news/network/t-mobiles-5g-leadership-increases-in-opensignals-latest-study" target="_blank" rel="noreferrer noopener">January 2022 report</a>, T-Mobile customers get the fastest average 5G download and upload speeds, with users experiencing average speeds of 171 Mbps and 17.8 Mbps respectively. T-Mobile customers can also take advantage of these blazing fast speeds in more places. Opensignal confirms T-Mobile has the best 5G Reach, meaning customers get a 5G signal in more places across the country. The report also confirms that T-Mobile has the best 5G Availability showing T-Mobile customers were connected to 5G 2x more often than AT&T customers… and OVER 3x more often than Verizon customers. Talk about a lead!

With more than 20 reports from third-party industry experts like <a href="https://www.t-mobile.com/news/network/fastest-most-available-t-mobile-5g-tops-another-industry-report" target="_blank" rel="noreferrer noopener">Ookla</a> and <a href="https://www.t-mobile.com/news/press/new-report-t-mobile-has-the-most-reliable-5g-network" target="_blank" rel="noreferrer noopener">umlaut</a> in the last two years granting T-Mobile 5G top marks, alongside awards like being <a href="https://www.t-mobile.com/news/network/t-mobile-us-gti-award" target="_blank" rel="noreferrer noopener">recognized for 5G development</a> and more, T-Mobile 5G continues to live up to the hype as the most awarded network in the nation.

Opensignal’s report comes on the back of the Un-carrier’s recent industry-changing achievements, like <a href="https://www.t-mobile.com/news/press/t-mobile-advances-standalone-5g-capabilities-with-commercial-launch-of-voice-over-5g" target="_blank" rel="noreferrer noopener"> launching Voice Over 5G</a>, accomplishing the <a href="https://www.t-mobile.com/news/network/t-mobile-tops-3-gbps-with-worlds-first-standalone-5g-carrier-aggregation-achievement" target="_blank" rel="noreferrer noopener">world’s first standalone 5G carrier aggregation</a> on a commercial device and <a href="https://www.t-mobile.com/news/network/t-mobile-reaches-1-million-fixed-wireless-customers?cmpid=HEIS_AF_U_HMEINTPZ_HRKGJX7WMDYBQJAS76467&clickref=1100lvVspvMo&publisher_id=10l1110" target="_blank" rel="noreferrer noopener">expanding 5G home internet to 40 million homes.</a>

T-Mobile is the leader in 5G with the country’s largest, fastest and <a href="https://www.t-mobile.com/news/press/new-report-t-mobile-has-the-most-reliable-5g-network" target="_blank" rel="noreferrer noopener">most reliable</a> 5G network. The Un-carrier’s Extended Range 5G covers nearly everyone in the country – 315 million people across 1.8 million square miles. 225 million people nationwide are covered with super-fast Ultra Capacity 5G, and T-Mobile expects to cover 260 million in 2022 and 300 million next year.

5G: Capable device required; coverage not available in some areas. Some uses may require certain plan or feature; see T-mobile.com for details. Most Reliable: According to an audit report conducted by independent third-party umlaut containing crowdsourced data for user experience collected from November 2021 to May 2022. Full details at: <a href="http://www.umlaut.com/en/benchmarking/USA" target="_blank" rel="noreferrer noopener">www.umlaut.com/en/benchmarking/USA</a>. Fastest: Based on average, overall combined 5G speeds according to Opensignal Awards – <a href="https://www.opensignal.com/reports/2022/07/usa/mobile-network-experience-5g" target="_blank" rel="noreferrer noopener">USA: 5G Experience Report July 2022</a>, based on independent analysis of mobile measurements recorded during the period March 16 – June 13, 2022 © 2022 Opensignal Limited.

About T-Mobile US, Inc.

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com</a>.

T-Mobile is once again recognized by Opensignal for it's 5G leadership in the July 2022 USA 5G Experience Report.

New Report from Opensignal Reinforces T-Mobile’s 5G Leadership - T-Mobile Newsroom

New Report from Opensignal Reinforces T-Mobile’s 5G Leadership

BELLEVUE, Wash. — February 3, 2022 — We love our customers. Today, J.D. Power <a href="https://www.jdpower.com/business/press-releases/2022-us-wireless-customer-care-studysm-volume-1" target="_blank" rel="noreferrer noopener">announced</a> that T-Mobile (NASDAQ: TMUS) received the top spot in the J.D. Power 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study–Volume 1. This marks T-Mobile's NINTH consecutive win and the 23rd time* T-Mobile has taken the top spot among mobile network operators.

T-Mobile has the most wins of any other wireless provider in the history of the study with a score of 823 — a full 26 points above the segment average and the highest scores in all categories including phone, store, app, web, social media and text services. T-Mobile has taken the top spot consecutively in their segment in the J.D. Power study ever since the Un-carrier launched Team of Experts in 2018.

“T-Mobile continues to get top marks for customer care, thanks to the most passionate Care team in the industry showing up in big and small ways and loving our customers every single day,” said Callie Field, T-Mobile’s Executive Vice President & Chief Customer Experience Officer. “And our team’s dedication to connecting with customers on a personal level to deliver solutions and anticipate needs is unwavering! The Un-carrier set the standard for what it means to truly care about customers years ago, and we will continue to set it into the future.”

T-Mobile's <a href="https://www.t-mobile.com/customers/customer-care" target="_blank" rel="noreferrer noopener">Team of Experts</a> (TEX) model was built on the philosophy that personalized service is the best service. A whopping 73 percent of consumers say they would consider switching to a competitor after just one bad customer experience.1 In stark contrast to traditional wireless customer care, T-Mobile's highly trained Team of Experts puts customers first working directly to solve pain points rather than pushing customers through a series of robots and handoffs. Despite the pandemic-related challenges that businesses have experienced in the last couple of years, T-Mobile’s commitment to customer experience remains steadfast as the company hired over 6,000 new Care Experts in the last year.

For more information about Team of Experts, go <a href="https://www.t-mobile.com/business/solutions/visit-our-team-of-experts" target="_blank" rel="noreferrer noopener">here</a>. Follow T-Mobile’s Official Twitter Newsroom <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ftmobilenews&data=04%7C01%7CClint.Patterson28%40T-Mobile.com%7Ce37890e8ce8948f7be7308d9936cdc5d%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637702918034817516%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C5000&sdata=PHWqthfCu%2Bd6%2FfyFQAb8u5Rl7ADL2s0TtyNf0ISEOAs%3D&reserved=0" target="_blank" rel="noreferrer noopener">@TMobileNews</a> to stay up to date with the latest company news.

[1] The Northridge Group, "State of Customer Service Experience 2020". *U.S. Wireless Customer Care Mobile Network Operator Performance Study: 2022 V1, 2021 (V1 & V2); U.S. Wireless Customer Care Full-Service Performance Studies: 2020-2018 (V1 & V2), 2016 (V1), 2015 (V2), 2014 (V2), 2011 (V1), 2010 (V2), 2009 (V1 & Tied in V2), 2008 (V1), 2007 (V1 & V2), 2006 (V1 & V2), 2005 & 2004"

Team of Experts is for T-Mobile postpaid wireless customers.

About T-Mobile T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://www.t-mobile.com/" target="_blank" rel="noreferrer noopener">https://www.t-mobile.com</a>.

What’s the news:  T-Mobile is #1 in the J.D. Power 2022 U.S. Wireless Customer Care Mobile Network Operator Performance Study–Volume 1. This marks the

T-Mobile is #1 in Customer Care by J.D. Power … for the NINTH Time in a Row - T-Mobile Newsroom

T-Mobile’s new Senior Accessibility Partner has worked with a number of government institutions and even the White House itself to elevate the standards of access and inclusion. She speaks with us about both her impressive resume and the memories as a little girl that motivated her to work in social justice.

Claudia Gordon is a lot of things. It’s hard to wrap your mind around it when you see it on paper.

She'll tell you she's the first Black, deaf woman attorney in the United States. Former staff attorney of nonprofit <a href="https://www.nad.org/about-us/law-advocacy-center/">National Association of the Deaf Law and Advocacy Center</a>. Member of <a href="https://www.nbda.org/">National Black Deaf Advocates</a>. A Department of Homeland Security's Office for Civil Rights and Civil Liberties alumna. A disaster recovery representative on the ground in New Orleans after Hurricane Katrina. An 8-year member of the Obama administration’s Department of Labor and former disability liaison at White House. A <a href="https://www.ted.com/talks/claudia_gordon_owning_otherness">Ted Talk</a> presenter.

But when you ask her about this, Claudia glosses over titles and organizations with such ease, to efficiently get to what the point behind all that was for her. Each title, each promotion, each department change had a very specific purpose behind it. She wanted to provide legal representation and help break down communication barriers for individuals who are deaf, hard of hearing and deafblind. She wanted to advocate directly with Congress and federal agencies to enforce the Americans with Disabilities Act. She wanted to ensure that while we were applying new security measures to protect our nation, we weren’t diminishing the rights and protections of those with disabilities. She wanted to strengthen <a href="https://www.dol.gov/agencies/ofccp/section-503#:~:text=Section%20503%20of%20the%20Rehabilitation,promote%2C%20and%20retain%20these%20individuals.">Section 503 of the Rehab Act,</a> which prohibits federal contractors from discriminating against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote and retain such individuals.

Don’t get lost in the titles or the organization names. What Claudia Gordon wants you to know is simple: “My goal was to contribute toward inclusivity and accessibility and work for a more just and equitable world.”

Now leading the charge at T-Mobile as senior partner within the company’s Diversity, Equity and Inclusion team, she is excited to once again go beyond titles and find the purpose in her work: To pursue the integration of disability and inclusion access within the company’s overarching DE&I prioritization efforts and initiatives.

As the company celebrates being named a 2021 Leading Disability Employer by the <a href="https://www.nod.org/">National Organization on Disability</a> and receiving a 100% score on Disability:IN’s <a href="https://disabilityin.org/what-we-do/disability-equality-index/2020companies/">Disability Equality Index</a> for five years in a row, Claudia makes it clear that awards never mark the end of the work that still needs to happen.

“We continue to receive recognition for our efforts in disability employment, accessibility and inclusion,” she says, “but I don’t think we can just hold ourselves out as worthy recipients. Accessibility and inclusion for those with disabilities is a journey where we will never arrive at an end point, or where we can just pat ourselves on the back and rest on our laurels. When we think about accessibility we ought to think about people … at the end of the day, it’s about our employees with disabilities, our customers with disabilities, our job applicants with disabilities who want to come and work with us. It’s about them. They want the same thing as everyone else, which is a world they can navigate without barriers.”

We sat down with Claudia, with the help of American Sign Language interpreters Tiffany Hill and Elise Mongeon, to discuss the motivation behind her work, the plans she has at T-Mobile and what it means to be one team together.

Where does the passion and motivation to become the first Black, deaf woman attorney in the U.S. come from, and how do you see that same motivation in the work you do today?

I was born and raised on the beautiful island of Jamaica. When I was 8 years old, I lost my ability to hear, and since then I’ve experienced multiple forms of marginalization, oppression and plain old exclusion. Those experiences motivated me to pursue a career in social justice from a very early age.

I moved to the United States when I was 11, where I was fortunate to receive an excellent education. In the following years I attended college and obtained a law degree from American University in Washington, DC. My goal was to contribute toward inclusivity and accessibility and work for a more just and equitable world.

I joined Sprint in 2017 and oversaw government compliance for the accessibility business unit, focusing on reducing barriers in communication-product services. In June, I accepted my new role as senior partner within the T-Mobile Diversity, Equity and Inclusion team, and I’m very excited to get going.

T-Mobile is different. We prioritize disability among those marginalized groups, and that’s one reason why we’ve been singled out for awards from disability advocacy groups year after year after year.

My job is to work with various stakeholders across the company, such as real estate, HR, recruitment, even IT, regarding digital space and product development. We’ll listen to these stakeholders to learn about their work and how we can incorporate disability-related considerations into what we do every day — and to determine where there’s room for improvement. Based on those gaps, we’ll develop collaborative strategies that will drive us to become a more equitable workplace for individuals with disabilities and create a more inclusive culture where everyone can thrive and bring their whole self to work.

You have worked for a number of reputable institutions and companies that put a lot of rigor behind the work of Diversity, Equity and Inclusion. How would you describe the energy in the field at T-Mobile?

T-Mobile has already demonstrated that it’s a good place for people with disabilities to work in several ways. And the key is not simply hiring someone with disabilities for the sake of checking a box or to garner a particular percentage so the statistics look good. Inclusion transcends the presence of an individual to include people with disabilities so they genuinely feel like they belong in the workplace, like their experiences and voices are heard. That’s essential for real, meaningful inclusion, and I believe T-Mobile gets it. It’s important for a company to be vulnerable enough to admit there’s room for improvement.

Even before I came aboard, I’d seen impressive efforts in several areas. For example, the Accessibility Resource Center, or ARC, is a group working hard to remove digital barriers to access, and I’ve been impressed with the team’s technical expertise and their efforts to educate across the company and invest in training. It’s an effort that should be recognized all across the corporate world.

And the <a href="https://www.t-mobile.com/careers/culture-and-benefits/diversity">Accessibility Community at T-Mobile, or ACT,</a> is an employee resource group that I believe is at 11,000 members and counting. That’s huge. They provide great resources for employees with disabilities.

Another example is this role I’ve been brought into. It shows that the voices and the hands of those with disabilities at T-Mobile matter. We are on a journey, and I feel like we have a seat at the table and our voices and our hands are being heard.

How would you describe the practical application of the work you’re doing, in a way that all employees can understand and see the value and benefit for the company as a whole?

My DE&I team partners with HR, which involves representation from many different stakeholders across the company. The goal is to identify pain points and barriers to access and work together to figure out solutions and mediation. Sometimes it’s as simple as learning a management system or platform that employees have to use. That shows a level of commitment to work towards actual goals, not just talking about them.

I encourage each of us, including myself as a person with a disability, to pause and think about how our behavior impacts others. With this mindset, we can prioritize access and inclusion in even the little things we do. Because it really matters. It’s not something we can just delegate to one person or one team. It’s us, one team together, to achieve a more inclusive and equitable workplace, that will make T-Mobile number one for this work.

T-Mobile is celebrating National Disability Employment Awareness Month throughout October. To learn more about the Un-carrier’s efforts to further Diversity, Equity and Inclusion every day, visit <a href="https://www.t-mobile.com/brand/celebrating-diversity">the T-Mobile website.</a>

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T-Mobile’s new Senior Accessibility Partner has worked with White House itself to elevate the standards of access and inclusion.

Awards

T‑Mobile US Enables Advanced Wildfire Detection with 5G, Takes Home Innovation Award

J.D. Power Awards T‑Mobile and Metro by T‑Mobile Top Spots in Customer Care

Employee Spotlight: What Is Possible.

T‑Mobile Honors Top Innovators at Inaugural “Unconventional” Awards

T‑Mobile Rules the World for 5G Availability and 5G Reach

T‑Mobile Takes Top Spot in Customer Care by J.D. Power for the 10th Consecutive Time

T‑Mobile 5G Rakes in More Top Honors in Two New Reports

T‑Mobile Dominates in New Report from Ookla

New Report from Opensignal Reinforces T‑Mobile’s 5G Leadership

T‑Mobile is #1 in Customer Care by J.D. Power … for the NINTH Time in a Row

Employee Spotlight: Disability Awareness Starts with All of Us — and Benefits All of Us

First, America. Now, the World. T‑Mobile Tops Worldwide 5G Availability in Study by Opensignal