BELLEVUE, Wash. — Oct. 7, 2025 — Today, T-Mobile (NASDAQ: TMUS) takes the top spot for customer satisfaction in the prestigious J.D. Power 2025 U.S. Business Wireless Satisfaction Study for medium business. T-Mobile was ranked number one with the highest score across the following study factors: billing, digital tools and support, cost of service, network quality, sales representatives and offerings and promotions.
Along with being number one in customer satisfaction for medium-sized business, T-Mobile continues to deliver the best to customers with SuperMobile — the first and only business plan to combine intelligent performance, built-in security and seamless satellite coverage — on America’s Best Mobile Network. Plus, T-Mobile loads our best plan with premium benefits built for business — like unlimited full flight Wi-Fi, unlimited premium data, 300GB of mobile hotspot data and international data in over 215 countries and destinations.
J.D. Power Study Criteria
The 2025 U.S. Business Wireless Satisfaction Study measures satisfaction across six factors for small business (in order of importance): network quality; cost of service; billing; offerings and promotions, digital tools and support; and customer phone support. For medium business and large enterprise, the study measures satisfaction across seven factors: network quality; sales representative; cost of service; billing; offerings and promotions; digital tools and support; and customer phone support. The study segments organizations by self-reported employee count: large enterprises (500 or more employees), medium businesses (20–499 employees) and small businesses (1–19 employees).
The study is based on responses from 4,260 business decision-makers for wireless services in the U.S. and includes evaluations of their wireless carriers. The study was fielded in June through August 2025.
For more information about T-Mobile’s J.D. Power rankings, visit www.jdpower.com. To learn more about the benefits of switching to T-Mobile for Business, visit https://www.t-mobile.com/now.
Follow the T-Mobile Newsroom on X and Instagram to catch the latest company updates.
# # #
Best Network: Based on analysis by Ookla of Speedtest Intelligence® data 1H 2025. Ookla trademarks used under license and reprinted with permission. SuperMobile: Activate up to 4K UHD streaming on capable device, or video typically streams in SD. Up to 300GB high-speed tethering then unlimited on our network at max 3G speeds. Unlimited U.S. roaming. Unlimited high-speed data US only. Not available for hotspots and some other data-first devices. Capable device required for some features. Activation required to deliver video streams at speeds that provide up to Ultra HD video capability (max 4K); some content providers may not stream their services in UHD. May affect speed of video downloads; does not apply to video uploads. Tethering: 300GB high-speed data then unlimited on our network at max 3G speeds. Service may be terminated or restricted for excessive roaming. For customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. Int’l Roaming: Calls, including over Wi-Fi, are $.20/min. (no charge for Wi-Fi calls to US, Mexico and Canada); customers on consumer plans (e.g., some sole proprietors) pay an additional $.05/min. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 256kbps. In 215+ countries and destinations, up to 5GB high-speed data, then unlimited at up to 256Kbps. Not for extended international use; you must reside in the U.S. and primary usage must occur on our network. Device must register on our network before international use. Service may be terminated or restricted for excessive roaming. Coverage not available in some areas; we are not responsible for our partners’ networks. Threat Protect: Capable device, app download, and subscription (included with plan) required. Slice: Features available on our 5G standalone network; not available while roaming, via satellite, or while tethering. Slice features (data prioritization and latency optimization) available in areas of Ultra Capacity 5G coverage with capable device and 5G Standalone settings. Coverage not available in some areas. T-Satellite: Texting & select satellite optimized apps available with compatible device in most outdoor areas where you can see the sky. Satellite service, including 911, may be delayed, limited, or unavailable.
About T-Mobile US, Inc.
As the supercharged Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is powered by an award-winning 5G network that connects more people, in more places, than ever before. With T-Mobile’s unique value proposition of best network, best value and best experiences, the Un-carrier is redefining connectivity and fueling competition while continuing to drive the next wave of innovation in wireless and beyond. Headquartered in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Mint Mobile. For more information, visit https://www.t-mobile.com.
Media Contact
T-Mobile US, Inc. Media Relations
[email protected]
Investor Relations Contact
T-Mobile US, Inc.
[email protected]
https://investor.t-mobile.com