[Skip to content](https://www.t-mobile.com/news/un-carrier/j-d-power-awards-t-mobile-and-metro-by-t-mobile-top-spots-in-customer-care#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [Un-carrierCategory](https://www.t-mobile.com/news/category/un-carrier)[Press Release](https://www.t-mobile.com/news/press) # J.D. Power Awards T‑Mobile and Metro by T‑Mobile Top Spots in Customer Care February 02, 2023 T‑Mobile cements itself as a customer experience powerhouse, named #1 in customer care among mobile network operators by J.D. Power for 11th time in a row. Metro by T‑Mobile also takes the top spot among mobile virtual network operators. 2 min read - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn __BELLEVUE, Wash. — Feb. 2, 2023__ — Putting customers first is in T‑Mobile’s DNA, and it shows. Today, J.D. Power announced that for the 11th consecutive time, T‑Mobile received the top spot for customer care among mobile network operators (MNOs) in the [2023 U.S. Wireless Customer Care Study — Volume 1](http://www.jdpower.com/pr-id/2023010). Metro by T‑Mobile also ranked #1 out of mobile virtual network operators (MVNOs). This marks T‑Mobile’s 25th overall win, further demonstrating the Un-carrier’s place as J.D. Power’s most awarded brand for wireless customer care among mobile network operators. T‑Mobile has taken the top spot in its segment of the study ever since the Un-carrier launched Team of Experts, T‑Mobile’s dedicated team of highly trained experts that deliver next-level care, in 2018. The Un-carrier’s commitment to customer experience remains a top priority and it shows as both T‑Mobile and Metro by T‑Mobile’s scores improved in the last year. The J.D. Power Customer Care Study evaluates customer experiences across six service platforms: store, phone, website, app, social media and text, and revealed T‑Mobile took home a score of 829 points, 26 points higher than the segment average. Metro by T‑Mobile scored 832 points, 10 points higher than the segment average for MVNOs. This is the 11th overall win for Metro by T‑Mobile. For more information about T‑Mobile and Metro by T‑Mobile’s J.D. Power rankings, visit [http://www.jdpower.com/pr-id/2023010](http://www.jdpower.com/pr-id/2023010). \# # # U.S. Wireless Customer Care Study: Mobile Network Operator Segment: T‑Mobile: 2021 (V1 & V2); U.S. Wireless Customer Care Full-Service Performance Studies: 2023 (V1), 2022-2018 (V1 & V2), 2016 (V1), 2015 (V2), 2014 (V2), 2011 (V1), 2010 (V2), 2009 (V1 & Tied in V2), 2008 (V1), 2007 (V1 & V2), 2006 (V1 & V2), 2005 & 2004 U.S. Wireless Customer Care Study: Mobile Virtual Network Operator Segment: Metro by T‑Mobile: 2023 (V1); 2021 (V1 & V2); U.S. Wireless Customer Care Non-Contract Performance Studies: Non-Contract Full-Service Segment: Metro by T‑Mobile: 2020 (V1 & V2) Metro PCS: 2018 V1 & V2, 2014 & 2013 (V1 & V2) Media Relations ContactT-Mobile US, Inc.[MediaRelations@t-mobile.com](mailto:MediaRelations@t-mobile.com) T-Mobile US, Inc. [https://investor.t‑mobile.com](https://investor.t-mobile.com) Tags[Awards](https://www.t-mobile.com/news/archive/awards)[Consumer](https://www.t-mobile.com/news/archive/consumer) ## Related Stories [More Stories](https://www.t-mobile.com/news/category/un-carrier) [ \ NetworkPress Release \ __T‑Mobile Teams Restore Connectivity and Provide Community Support as Gulf Coast Communities Recover from Hurricane Isaias (Updated 10/13)__  \ October 07, 2026|17 min read](https://www.t-mobile.com/news/network/t-mobile-helps-gulf-coast-communities-prepare-as-tropical-storm-isaias-strengthens) [ \ NetworkPress Release \ __T‑Mobile Adds New AI-Powered Intelligence and Resilience to Make Its 5G Network Even Stronger__   \ September 24, 2026|8 min read](https://www.t-mobile.com/news/network/t-mobile-ai-and-resilience-make-5g-network-stronger) [ \ DevicesPress Release \ __Get iPhone 18 Pro on Us at T‑Mobile — America’s Best Network__   \ September 10, 2026|17 min read](https://www.t-mobile.com/news/devices/iphone-18-pro-iphone-duo-apple-watch-release) [ \ BusinessPress Release \ __T‑Mobile Announces Planned Chief Financial Officer Transition__ \ September 03, 2026|5 min read](https://www.t-mobile.com/news/business/t-mobile-announces-cfo-transition)