ETF stands for Early Termination Fee, which is the fee charged by T-Mobile to cancel your service before your contract expires.
Examples of eligible device payment plans are Verizon’s EDGE program, AT&T’s NEXT or Sprint’s Easy Pay Program. Please note that other third party financing plans are not covered. T-Mobile will also pay off any device payment balance associated with Sprint’s iPhone for Life plan when you exercise your purchase option under the lease.
Individuals and families (up to 12 lines) who are currently under a postpaid contract or a device payment plan, and have an account in good standing with any domestic carrier.
Absolutely! Submissions can include multiple lines (ETFs, device payment plan balances) but reimbursements are one offer (ETF or device payment plan reimbursement) per line, up to 10 lines.
Individuals and families who can take advantage of this offer (see above) are eligible for Early Termination Fee (ETF) reimbursement for up to 5 lines. Follow these steps:
First, trade in the device you still owe money on with your old carrier. You will receive a credit equal to your phone’s trade-in value. Then when you submit the bill from your carrier for the device payoff, you will receive a prepaid card for your remaining device payment plan balance minus your phone’s trade-in value.
In order to qualify for this offer, you must be switching from a postpaid plan with another carrier port your current numbers to T-Mobile, and submit proof of ETF or device balance (including lease purchase option) and at least 60 days in good standing with prior carrier within 30 days of port in. You would need to activate service and finance or lease a new device purchase with T-Mobile on a qualifying postpaid plan (you would not be able to sign up for a T-Mobile prepaid or Simple Choice Family Plan with no credit check). One offer per subscriber, up to 5 lines. All lines must be activated in the same T-Mobile market with the same billing address.
Yes. For the device payment plan, as long as that tablet was financed on a device payment plan that is in good standing, it is eligible for trade-in and reimbursement. For ETFs, we will cover your ETF up to $350 per mobile Internet line when you trade-in your tablet. For both offers, you must purchase a new device with T-Mobile on a qualifying postpaid T-Mobile ONE or Simple Choice plan.
No. T-Mobile will pay off the full balance of your device payment plan under this program.
When customers trade in their device, it is really a win-win for both the customer and T-Mobile. A device trade-in provides consumers some initial credit to help with new device purchase or startup costs like down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want.
Yes. In fact, this is an even bigger deal for families, because they often have to pay two, three or four times more in early termination fees or device payment plan balances than individuals and have to contend with staggered contract expiration dates. With this offer, families can make the switch to T-Mobile all at once without worrying about those types of challenges (up to 10 lines).
You must switch from a postpaid plan with another domestic carrier and port your current numbers to T-Mobile. Also, you'll need to trade in an eligible smartphone or tablet, and purchase a new device with T-Mobile on a qualifying postpaid T-Mobile ONE or Simple Choice™ plan. T-Mobile prepaid or Simple Choice Plan with no credit check are not eligible. For device payment plan reimbursement, the device with the associated balance must be the device traded-in and the payment plan must be in good standing (your payments must be current). For family plans, all lines must be activated in the same T-Mobile market with the same billing address. There’s one offer available per line, up to 10 lines.
You can find the wireless number associated with your tablet on your bill or by calling your carrier.
We require the final bill because only the final bill discloses the actual amount of your ETF or current device payment plan balance. You will recognize the ETF on your final bill by looking for a special one-time charge. Most often this is listed as a “Early Termination Fee” or “Contract Termination Fee”. See the examples below.
First, you must have traded in your previous device and ported your number when you activated a new account with T-Mobile. Once you have received your final bill from your old carrier, go to switch2tmobile.com to complete your reimbursement submission and upload a copy or image of your final bill. If you prefer, you can mail in a copy of your bill with the completed reimbursement form you received when you activated at a T-Mobile store to:
PO Box 750816
El Paso, TX 88575-0816
You must submit your final bill showing cancellation fees within 2 calendar months of your new T-Mobile activation.
Click here for instructions on how to trade-in your device.
Trade in your device and switch to T-Mobile offline at the following locations: T-Mobile retail stores, T-Mobile Premium Retailers, select exclusive T-Mobile dealer locations, Military, Costco and Car Toys; and online at http://www.t-mobile.com/cell-phone-trade-in.html.
No, we only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fees (ETFs) and/or device payment plan amounts. You can either upload a copy if you get an e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the image online.
You have 60 days (or two calendar months) from your date of activation at T-Mobile to submit your request either online or via mail-in form.