Got questions?

Q: What is In-Flight Connection?

At T-Mobile , we just think differently about what it means to keep you covered, which means keeping customers connected beyond our own signal, even at 30,000 feet! Starting June 21, eligible customers now have free in-flight connectivity options that include full-flight Wi-Fi and streaming on their smartphone, where available. In addition to Wi-Fi and streaming, you can also text all flight long where available. Meaning you can watch all your streaming benefits and stay connected on your smartphone at 30,000 feet.

Q: What text messaging services are available with free messaging?

Free messaging with T-Mobile 's In-Flight Connection benefit includes text messages (SMS) and data messages using Facebook Messenger, WhatsApp, and iMessage. You can also use Twitter via SMS with in-flight texting. See Twitter support for SMS Twitter steps and Twitter account support.

Question 1

What is In-Flight Connection?

Accepted Answer

At T-Mobile, we just think differently about what it means to keep you covered, which means keeping customers connected beyond our own signal, even at 30,000 feet! Starting June 21, eligible customers now have free in-flight connectivity options that include full-flight Wi-Fi and streaming on their smartphone, where available. In addition to Wi-Fi and streaming, you can also text all flight long where available. Meaning you can watch all your streaming benefits and stay connected on your smartphone at 30,000 feet.

Question 2

Which T-Mobile customers are eligible for In-Flight Connection?

Accepted Answer

Unlimited in-flight texting, Wi-Fi, and streaming where available: Magenta MAX (including 55+, Military, and First Responder), Magenta Plus, Magenta MAX for Business, ONE Plus, Business Unlimited Ultimate, Magenta Amplified, and select Enterprise and Government plans
Unlimited texting and 1 hour of in-flight Wi-Fi with streaming where available. Plus 4 full-flight Wi-Fi and streaming sessions a year: Magenta (including 55+, Military, and First Responder), Deaf or hard of Hearing, Business Unlimited Advanced, Magenta for Business, and select Government plans. Simple Choice, Select Choice, and ONE plans are also included. Plus, T-Mobile Prepaid plans, except T-Mobile Connect.

Question 3

I'm on a Sprint plan, am I eligible for In-Flight Connection?

Accepted Answer

Yes, we are rolling out this expanded benefit to everyone who has these benefits today. If you have free in-flight Wi-Fi today, you'll also be getting this upgrade.

Unlimited in-flight texting, Wi-Fi, and streaming: Sprint MAX
Unlimited texting and 1 hour of in-flight Wi-Fi with streaming where available. Plus 4 full-flight Wi-Fi and streaming sessions a year: Sprint ONE

Question 4

What airlines offer In-Flight Connection?

Accepted Answer

Alaska Airlines, American Airlines, and Delta will launch first on select flights, with more flights added all the time. United Airlines will follow and we'll continue to get even more added over time.

Question 5

What streaming services can I use on my flight?

Accepted Answer

You can use any streaming service on your flight, including Netflix, Paramount+, Apple TV+, MLB.tv and others that eligible T-Mobile customers enjoy on us.

Question 6

What text messaging services are available with free messaging?

Accepted Answer

Free messaging with T-Mobile's In-Flight Connection benefit includes text messages (SMS) and data messages using Facebook Messenger, WhatsApp, and iMessage. You can also use Twitter via SMS with in-flight texting. See Twitter support for SMS Twitter steps and Twitter account support.

Question 7

How do I get full-flight streaming and Wi-Fi? How do I sign up?

Accepted Answer

There's no sign up required for In-Flight Connection. Just make sure you're on an eligible rate plan, your phone is Wi-Fi enabled, and you've made at least one call using Wi-Fi Calling on your current device and SIM card.

Question 8

How do I access In-Flight Connection?

Accepted Answer

Before you board, ensure you have:

A compatible T-Mobile or Sprint phone that is on the most recent software.
A valid e911 address on file with T-Mobile or Sprint for your mobile number. You can verify this at MyT-Mobile or My Sprint.
Made at least one Wi-Fi call with your current SIM card on your current phone.

On larger flights, in-flight Wi-Fi may be available at the gate, generally the cabin crew will provide instructions once in-flight Wi-Fi is available and most flights will have information on how to connect in the seat-back pocket.

Place your device into Airplane mode and turn on Wi-Fi
Make sure Wi-Fi Calling is set to enabled or on
Select the airline's Wi-Fi network (DeltaWifi, AlaskaWifi, etc.)
Open any Internet browser to go to the Wi-Fi homepage
You will be automatically redirected to a login page

If you are not redirected type wifionboard.com into your browser

Select "In-Flight Connection On Us"

Enter your Sprint or T-Mobile phone number
Enter the CAPTCHA letters and numbers in the box if prompted
Tap "Get Wi-Fi and Texting," the confirmation screen will appear to confirm you are connected

Question 9

Can I choose not to use my four full-fight sessions and select one-hour Wi-Fi and streaming for short flights?

Accepted Answer

Yes, customers on Magenta can choose when to take advantage of the full flight connectivity or choose a one-hour session depending on their needs. MAX customers get full-flight connectivity on ALL flights.
If you don’t see the option, you'll get a full-flight session that won’t count against your four sessions per year.

Question 10

How do I know how much time I have left of my one-hour session?

Accepted Answer

A timer will be displayed at the top of the Wi-Fi homepage showing the amount of time remaining in your session.

Question 11

How do I know how many full-flight sessions I have left?

Accepted Answer

After connecting to the Wi-Fi on board, you’ll see an option at the top of your screen to select a full-flight or one-hour session, and it will list the number of full-flight sessions you have remaining.
If you don’t see the option, you’ll get a full-flight session that won’t count against your four sessions per year.

Question 12

Do my unused full-flight sessions roll over?

Accepted Answer

No, any unused full-flight sessions will be reset every calendar year.

Question 13

Can I continue to use messaging once my one-hour session is over?

Accepted Answer

Yes, you can continue to enjoy unlimited messaging, including text messaging, for the full duration of your flight after a one-hour session of In-Flight Connection has been used.

Question 14

Where can I check to see if In-Flight Connection from T-Mobile will be available on my upcoming flight?

Accepted Answer

We started first with select flights across American, Alaska, and Delta Airlines. United Airlines will follow and we are rolling out even more flights over time.
In general, the best way to check if In-Flight Connection is available on your flight is to go through the process to connect to Wi-Fi once on the place. If In-Flight Connection On Us is listed as an option, that means customers can get free in-flight connectivity on their smartphone.

Question 15

Can I access the free in-flight connection service using my tablet or laptop?

Accepted Answer

No, this benefit is only available on smartphones.

Question 16

Is in-flight connection available on international flights?

Accepted Answer

Yes, In-Flight Connection is available on domestic and international (to/from US) across select Alaska, American, and Delta Airlines flights. United Airlines will follow and we'll continue to roll-out to more flights over time.

Stream with in-flight Wi-Fi now on board.

Stay connected above the clouds with free full-flight Wi-Fi, streaming, and texting.

Take off and enjoy in-flight connection.

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