[Skip to main content](https://www.t-mobile.com#content-main) [](https://www.t-mobile.com/account/dashboard) [Cart](https://www.t-mobile.com/cart) [](https://www.t-mobile.com/account/dashboard) Search Search Submit search query Close out of search Categories Suggestions - [](https://www.t-mobile.com) - [Bill & pay](https://www.t-mobile.com/bill/summary) - [Usage](https://www.t-mobile.com/usage/usage-summary) - [Account](https://www.t-mobile.com/my-account/account-summary) - [Shop](https://www.t-mobile.com/purchase/shop) Shop - [Cell phones](https://www.t-mobile.com/cell-phones) - [Home Internet](https://www.t-mobile.com/home-internet/eligibility) - [Tablets](https://www.t-mobile.com/tablets) - [Smartwatch](https://www.t-mobile.com/smart-watches) - [Hotspot and more](https://www.t-mobile.com/hotspots-iot-connected-devices) - [Accessories](https://www.t-mobile.com/accessories) - [Upgrade](https://www.t-mobile.com/cell-phones) - [Add a line](https://www.t-mobile.com/commerce/device-intent?INTNAV=tNav%3AShop%3AAddaLine) - [Benefits](https://www.t-mobile.com/benefits/customer-hub) [Contact & support](https://www.t-mobile.com/contact-us) Contact & support - [Contact us](https://www.t-mobile.com/contact-us) - [Check order status](https://www.t-mobile.com/orders/check-order) - [Help & support](https://www.t-mobile.com/support) - [Number transfer status](https://www.t-mobile.com/my-account/port-in-dashboard) [Cart](https://www.t-mobile.com/cart) Search Search Submit search query Close out of search Categories Suggestions - [](https://www.t-mobile.com) My Account - [Switch account](https://account.t-mobile.com/accountchooser?INTNAV=tNav%3AMyAccount%3AChooseAccount) - [Profile](https://www.t-mobile.com/my-account/settings) - [Account activity](https://www.t-mobile.com/my-account/account-activity) - Logout - [Logout](https://www.t-mobile.com/auth/lobo/signout) [](https://www.t-mobile.com) ## Review your updated trade-in offer Your estimated promotional value has changed. Please review and accept the new offer before proceeding. [View updated offer](#) # Your order history Already placed an order ? [Search by order number here](https://www.t-mobile.com/orders/order-status.html) [Check transfer status](https://www.t-mobile.com/my-account/port-in-dashboard) ## Review your updated trade-in offer Your estimated promotional value has changed. Please review and accept the new offer before proceeding ## Order \# Estimated to ship Ships by Pick up in-store Track package[](https://www.t-mobile.com) Total paid We'll notify you via email when your order is ready. Please pick up your order within two business days of purchase, or it will be canceled. Scheduled delivery: Scheduled delivery: Express [Track package](https://www.t-mobile.com) Total paid Delivery code: - Placed - Prepared - On the way - Delivered - Placed - Ready - Picked up ## details.tidbitTitle details.tidbitDescription - item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.label \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text \ item.statusLabel?.text](https://www.t-mobile.com) item.label item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.label item.body item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text item.statusLabel?.text [item.linkText](https://www.t-mobile.com) item.linkText item.label item.body ## item.tidbit.title item.tidbit?.description More details ### Order details Order number Estimated to ship Delivered Scheduled delivery: Scheduled delivery: Express Delivery address Pick up by __pickUpByDate at pickUpByTime__ Your order will be held until this date. If not picked up, it will be canceled and refunded. Picked up __pickedUpDate at pickedUpTime__ at storeName ### Transaction details - Insurance deductible Device connection charge Device down payment Shipping Taxes and fees Rewards applied - Total due today Due Monthly If you cancel wireless service, the remaining balance on financed items become due. Additional monthly charges may also apply; see my.t-mobile.com for details. ### Payment information - Customer: T-Mobile Account Number: Phone Number: Email: Paid on: Paid using: Paid using: Pay in store ### Billed to ### Delivery address __We are unable to retrieve the details for this order__ ### Items in the order ### Item in the order ### Items in the order Qty: Monthly Payment Full Price: Qty: \+ tax * * * ### Trade-in offer details ## Same-day delivery notice Delivery drivers can’t accept trade in devices. How to trade-in your device #### Your trade-in device How do i send my trade-in device ? New assessed value: Promotional savings: - Trade-in value One-time bill credit once device is received by T-Mobile - Recurring promotional value - Total savings Previously estimated value: Please take action by or the offer will be accepted on your behalf. Why your trade-in offer changed: - - [](https://www.t-mobile.com) Accept new offer Return my device #### Thank you! You have accepted a new promotional value. #### New offer declined We will process your device return shortly. We will ship it to this address: #### Trade-in device shipped to [Track shipment](https://www.t-mobile.com) #### Trade-in offer history [Download Trade-in agreement](https://www.t-mobile.com) ## Next steps You have until __pickUpByDate__ to pick up your order at the store. Don’t forget to bring your: 1. Order number 2. Valid ID ## Next steps You have until __pickUpByDate__ to pick up your order at the store. Don’t forget to bring your: 1. Order number 2. Valid ID 3. Trade-in device __Find My Device must be turned off__ to receive the full value for your trade-in. You can quickly do this now in your settings. Have trade-in questions? ## Get ready to trade in Once your new device is delivered, you'll have __30 days__ to send your trade-in device. You can do it in-store or ship it.

 __Find My Device__ must be turned off in your settings to qualify for your savings. If it's left on, you won't receive any value for your device. Have trade-in questions? ## Transfer your number Start your transfer request now so your number is ready when your device is active on the T-Mobile network. [How to transfer your number](https://www.t-mobile.com/support/account/transfer-your-phone-number#secondheading) You can come back here anytime to check your status. [Request or check transfer status , opens in a new window](https://www.t-mobile.com/portin/dashboard) ## Get ready to activate your line! # You’ll get a notification Any device you’re bringing will prompt you to set up an eSIM and connect to T-Mobile. Didn’t receive a push notification or email instructions to activate your eSIM? [Get help](https://www.t-mobile.com/support/devices/sim-esim) If you request a device return, your monthly payments on the old device will still be due. # Confirm return address Please confirm that your correct address is listed below. ## Ship to firstName lastName address1 city, state zipCode Edit address Confirm Cancel First Name * Last Name * Address * Apt./ Suite (Optional) City * State * AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY AS DC GU MP PR VI ZIP Code * Save ## Verify Shipping Address To ensure accurate location, the US Postal Service recommends a slightly different version of your address. Please review and confirm the address or go back and edit your address. Recommended address Recommended address Submit Use another address # How trade-in works Send it in Go in store # Trading in is easy with ship kit. Your ship kit includes everything you need, so don’t worry. But here’s what to expect: __1. Don’t worry, you won’t be without a phone__     The first thing we’ll do is ship your new device! We’ll also send a trade-in ship kit with prepaid shipping and instructions.         __2. Sit back, relax, and transfer your data__      Transferring your data from the old device to the new one isn’t hard. It just takes a little time. [Learn how](https://www.t-mobile.com/support/devices/set-up-a-new-t-mobile-phone)        __3. Turn off Find My iPhone__ For iPhone users this is necessary to reset your trade-in device or we can’t use it—and you won’t get the value for it. [Learn how](https://www.t-mobile.com/support/devices/apple/apple-find-my-iphone-activation-lock) __4. You have 30 days to send in your trade-in__ Once we receive your device and verify its condition, we’ll confirm your trade-in is final. If you have any concerns or issues with your trade in we are here to help. Please call, chat, or visit a store. # Bring your trade-in to a store location and we’ll handle it. __1. Want to save time? Do a little prep in advance__ Back up your device and turn off Find My iPhone before you go to the store to save time. [How to back up my device](https://www.t-mobile.com/support/tutorials/topic/update-amp-backup/back-up-your-device/device) __2. Come on in to a T-Mobile store near you__ Once your new device has shipped, come to a T-Mobile store within 30 days. __3. Remember to bring both your devices__ We can help set up your new device and take care of your trade-in. ## Visit a store with your new iPhone and trade-in device. [Find a store near me](https://www.t-mobile.com/stores/locator) Send it in Go in store #### Trading in is as easy with
ship kit. Your ship kit includes everything you need, so don’t worry. But here’s what to expect: 1. __Don’t worry, you won’t be without a phone__ The first thing we’ll do is ship your new device! We’ll also send a trade-in ship kit with prepaid shipping and instructions. 2. __Sit back, relax, and transfer your data__ Transferring your data from the old device to the new one isn’t hard. It just takes a little time. [Learn how](https://www.t-mobile.com/support/devices/set-up-a-new-t-mobile-phone) 3. __Turn off Find My iPhone__ For iPhone users this is necessary to reset your trade-in device or we can’t user it—and you won’t get the value for it. [Learn how](https://www.t-mobile.com/support/devices/apple/apple-find-my-iphone-activation-lock) 4. __You have 30 days to send in your trade-in__ Once we receive your device and verify its condition, we’ll confirm your trade-in is final. #### Bring your trade-in to a store location and we’ll handle it. 1. __Want to save time? Do a little prep in advance__ Back up your device and turn off Find My iPhone before you go to the store to save time. 
[How to back up my device](https://www.t-mobile.com/support/tutorials/topic/update-amp-backup/how-to-back-up-or-restore-contacts/device) 2. __Come on in to a T-Mobile store near you__ Once your new device has shipped, come to a T-Mobile store within 30 days. 3. __Remember to bring both your devices__ We can help set up your new device and take care of your trade-in.   __Visit a store with your new iPhone 
and trade-in device.__ [Find a store near me](https://www.t-mobile.com/stores/locator) ## storeModalHeadline Your pickup store [](https://www.t-mobile.com) [](https://www.t-mobile.com) ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen with an Expert __Get guided support over the phone or while shopping in-store__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
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