Your order history
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Review your updated trade-in offer
Your estimated promotional value has changed. Please review and accept the new offer before proceeding
Order #
We'll notify you via email when your order is ready. Please pick up your order within two business days of purchase, or it will be canceled.
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Placed
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Prepared
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On the way
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Delivered
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Placed
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Ready
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Picked up
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Order details
pickUpByDate at pickUpByTime
Your order will be held until this date. If not picked up, it will be canceled and refunded.
pickedUpDate at pickedUpTime at storeName
Transaction details
- Insurance deductible
- Device connection charge
- Device down payment
- Shipping
- Taxes and fees
- Rewards applied
- Total due today
- Due Monthly
Additional monthly charges may also apply; see my.
Payment information
- Customer:
T-Mobile Account Number:- Phone Number:
- Email:
- Paid on:
- Paid using:
- Paid using: Paid in store
Billed to
Delivery address
We are unable to retrieve the details for this order
Items in the order
Item in the order
Items in the order
Trade-in offer details
Same-day delivery notice
Delivery drivers can’t accept trade in devices.
Your trade-in device
Promotional savings:
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Trade-in value One-time bill credit once device is received by
T-Mobile -
Recurring promotional value
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Total savings
Please take action by or the offer will be accepted on your behalf.
Thank you!
You have accepted a new promotional value.
New offer declined
We will process your device return shortly. We will ship it to this address:
Trade-in offer history
Next steps
You have until pickUpByDate to pick up your order at the store.
Don’t forget to bring your:
- Order number
- Valid ID
Next steps
You have until pickUpByDate to pick up your order at the store.
Don’t forget to bring your:
- Order number
- Valid ID
- Trade-in device
Find My Device must be turned off to receive the full value for your trade-in. You can quickly do this now in your settings.
Get ready to trade in
Once your new device is delivered, you'll have 30 days to send your trade-in device. You can do it in-store or ship it.
Find My Device must be turned off in your settings to qualify for your savings. If it's left on, you won't receive any value for your device.
Transfer your number
Start your transfer request now so your number is ready when your device is active on the
You can come back here anytime to check your status.
Get ready to activate your line!
You’ll get a notification
Any device you’re bringing will prompt you to set up an eSIM and connect to
Didn’t receive a push notification or email instructions to activate your eSIM? Get help
