Device transfer guide

Congrats on your new mobile device! Follow the steps below to set it up right.
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1. Back up your content.

Make sure you do this before you turn on your new phone.

2. Set up your new device.

Current T-Mobile customers upgrading to a new device: Most new phones will accept your existing T-Mobile SIM card. Please refer to the set-up guide that came with your new device.
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New customers, or new phone lines: When your T-Mobile SIM Starter Kit arrives, follow the set-up instructions to insert the new SIM into your device and activate.

3. Manage your content.

Plus, find out how to use and manage your new device.

Trading in your old device?

Visit My.T-Mobile.com or the T‑Mobile app to print your shipping label. Don’t forget to turn off the Find My Phone feature before sending in your device.

Get the T-Mobile App today.

Upgrade your phone, pay your bill, manage your account, and contact Care—virtually anytime, anywhere.