Questions about Project 10Million?

Question 1

What is Project 10Million?

Accepted Answer

Project 10Million is an initiative aimed at delivering Internet connectivity to millions of underserved student households. The program offers free Internet and free mobile hotspots – and access to low-cost laptops and tablets.

Question 2

Who is eligible?

Accepted Answer

Project 10Million offers free 100GBs/year of data, free mobile hotspots, and access to low-cost laptops and tablets, to students eligible for the National School Lunch Program (NSLP) - one per household. Parents will need to provide proof of NSLP eligibility for free or reduced-price meals upon enrollment. This verification can be in the form of a NSLP notification letter or proof of enrollment in other qualified government programs such as (but not limited to):

Supplemental Nutrition Assistance Program (SNAP) via P-EBT or EBT
Temporary Assistance for Needy Families (TANF)
Food Distribution Program on Indian Reservations (FDPIR)
Community Eligibility Provision (CEP)
Medicaid
Head Start
Foster youth, migrant, homeless, or runaway youth

Puerto Rico students are also eligible. Since all students in Puerto Rico are included in the NSLP, parents/guardians need to prove enrollment in a K-12 school in Puerto Rico by providing the student’s report card from the school or their certificate of enrollment. The certificate of enrollment is emailed to parent/guardians from the Department of Education upon enrollment in school.

All documentation must be properly signed and dated anywhere from the 2019 school year to present.

Question 3

What do students get if they are accepted into the program?

Accepted Answer

Eligible students can get FREE high-speed data and FREE mobile hotspots. Additionally, they will have access to low-cost laptops and tablets. An optional 4GB 30-day data pass is available for $15.

Question 4

Is the program only available to existing T-Mobile customers?

Accepted Answer

No! The program is open to every eligible student.

Question 5

I have ordered a device and got a confirmation that my child was accepted to the Project 10Million program, when will we get our hotspot?

Accepted Answer

Due to a recent increase in enrollments, delivery of your hotspot will likely be delayed. You can expect your free hotspot to arrive in approximately 60-90 days.

Question 6

I have ordered a device and got a tracking confirmation that my Project 10Million hotspot has shipped, but I haven’t received it yet. When will I get my child’s hotspot?

Accepted Answer

Due to a recent increase in enrollments, delivery of your hotspot has been delayed. You can expect your free hotspot to arrive in approximately 30 days.

Question 7

I’m a parent. How do I sign up my child?

Accepted Answer

It’s easy! Just use the “Check Availability and Apply” link on this page to begin the enrollment process or visit a T-Mobile retail store to receive assistance enrolling online. During enrollment, you will need to:

Upload an image of your child’s NSLP letter with approval for Free or Reduced-Priced Meals. This verification can be in the form of a NSLP notification letter or proof of enrollment in other qualified government programs such as (but not limited to):

Supplemental Nutrition Assistance Program (SNAP) via P-EBT or EBT
Temporary Assistance for Needy Families (TANF)
Food Distribution Program on Indian Reservations (FDPIR)
Community Eligibility Provision (CEP)
Medicaid
Head Start
Foster youth, migrant, homeless, or runaway youth

If you need a copy of the NSLP letter, you should contact your school administrator (Counselor or Principal)

In Puerto Rico, upload your child’s report card from their school or certificate of enrollment from the Department of Education.

Provide your email and street address, as well as your child’s student ID number and School District

It’s recommended you check coverage in your area before enrolling

Question 8

How will free hotspots be allocated per year?

Accepted Answer

We are taking steps to ensure hotspot devices and service are distributed fairly across the country, so there are enrollment limits for each state. To help allocate hotspots fairly and help make sure distribution is equitable across the country, the exact number available in each state will vary based on population.

Question 9

When I tried to enroll online, my state wasn’t included in the list of states that still have availability this year. What does this mean and what can I do?

Accepted Answer

Project 10Million lines are allocated across states based on population and split evenly over five school years. We are working to connect every student, and we want to be as equitable as possible. If we have already met the allocation for a state that year, we will pause new activations and re-open on the next July 1st. It’s possible that your school is already working to get you connected, so please check with your principal or counselor.

Question 10

Do I need to do re-enroll my student each year to get their new free100GB of data?

Accepted Answer

No, you don’t need to do a thing! Your data will automatically reset to 100GB on the annual anniversary of the day you activated your hotspot device until your five years of data expire.

Question 11

What type of hotspot devices will students receive?

Accepted Answer

Eligible students will receive the Alcatel Linkzone 2.

Question 12

How can I get my child’s hotspot and service up and running?

Accepted Answer

The hotspot comes with a quick start guide that walks you through the setup process. Once the hotspot is turned on and connects, the line is activated on the T-Mobile network. That’s it! Your child is ready to get online, do schoolwork and connect with teachers and peers. If there are any hiccups with setup, try turning the hotspot off and back on. If that doesn’t help, call care at 1-877-PRJ-10MN.

Question 13

What tablets and laptops are available to purchase?

Accepted Answer

Many school districts have a 1:1 program in place that gives students a laptop they can use at home. For those that don’t currently have a device, we will help get students connected to their free hotspot by offering parents an opportunity to purchase a laptop or tablet at our cost – which we will ship to the student’s house free. Parents can choose from four different devices – all designed for student and educator use. These devices are not cellular alone, but they can access our network via WiFi connection to your free hotspot.

Tablet option:

The Coolpad Tasker

Laptop options:

Samsung Chromebook 4
Lenovo 100e Chromebook 2nd Gen
Lenovo 100e Windows PC 2nd Gen

Question 14

Can I limit the content my child is able to access?

Accepted Answer

Yes, a content filter, Web Guard, is included with the hotspot plan. See Web Guard's Support Page for details on what is blocked and what is not blocked.

We believe access to education is access to opportunity. That’s why we’re offering free hotspots and internet to 10 million eligible households.

Apply for your child.

T-Mobile is partnering with Big Brothers Big Sisters of America to support Project 10Million.

Your child can qualify for Project 10Million through eligibility for the National School Lunch Program, which also can be verified through participation in many government programs, including:

Here’s how it works.

Free 100GB of internet per year for 5 years.

Free hotspot with free shipping.

No fees, costs, or annual re-certifications.

See how we’re closing the homework gap.

Are you an interested school administrator or educator?

Affordable devices for hybrid learning.

Once you’ve signed your family up for Project 10Million, you can purchase these affordable devices at-cost through your account or at your nearest T-Mobile store.

Our support for students goes beyond connectivity.

Providing scholarships at HBCUs.

Become a changemaker.

Get—or give—free live tutoring.

The power of our network, empowering the next generation.

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