Skip to main content

Switching online or in-store?

Here’s what you’ll need.

Icon representing a phone bill.

Account number

You can find your account number on one of the following: your paper bill, digital bill, or within your profile on your carrier's app.

Icon representing a lock.

Carrier PIN or passcode

This is the Temporary Transfer-PIN provided by your previous carrier.

Icon representing a valid ID.

Valid ID (in-store only)

Bring one of the following forms of identification: a driver's license, state-issued ID, passport, or military ID.