Keeping your number?
Bring these to your store visit.

Valid ID

Bring one of the following:
- Driver’s license or state-issued ID
- Passport
- Military ID

See all accepted forms of ID

Account number

Find it on one of the following:
- Paper bill
- Digital bill, or in your profile on your carrier’s app

Why do we want this?

Carrier PIN or passcode

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Accepted forms of ID
We’ll accept any of these United States ID types:

•    U.S. Driver’s License issued by a DMV (including Learner's Permits)
•    Louisiana Digital IDs are only accepted in Louisiana
•    No other Digital IDs are accepted
•    U.S. ID Cards issued by a DMV
•    U.S. Passport
       o     Note: U.S. Passport Cards are not accepted
•    U.S. Military ID (active duty, reserve, or retired)
•    State or Federal Firearms permit with photo
•    U.S. Territory IDs, including:
       o     American Samoa
       o     Guam
       o     U.S. Virgin Islands
       o     Puerto Rico (must be 21 or older)
             o     Puerto Rico Voter ID with photo
•    Federally-recognized Tribal ID with photo
•    IDNYC for New York City residents

The following forms of valid (non-expired) photo ID are acceptable with an additional proof of address verification: an original utility bill dated within 60 days (gas, electric, oil, water, cable/satellite TV)

•    Employment Authorization Document (EAD) issued by U.S. Citizenship and Immigration Services
•    U.S.-Issued Student Visa with college annotation (F1, J1, M1)
•    U.S. Permanent Resident card
Why we want your bill.
Your current carrier bill shows us your account number, which makes joining faster.

Where to find it:

•    On your digital or paper bill, your account number can usually be found in the top right corner.
•    Or, if you have your current carrier’s app, you should be able to access your account number directly in your profile.
•    Can’t find it? No problem. Just head to your T-Mobile store.
How to get your PIN or passcode.
With recent security measures, having your account number isn’t always enough. Having your PIN or passcode will save time when you join and make transferring your number easier.

How to find it:

•    Your PIN or passcode is usually the last four digits of your telephone number or Social Security Number.
•    It can’t be found on your bill, invoice, or online account.
•    Don’t remember it? No problem. Just head to your T-Mobile store.