Switching online or in-store? 

Here’s what you’ll need.

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Account number

You can find your account number on one of the following: your paper bill, digital bill, or within your profile on your carrier's app.

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Carrier PIN or passcode

This is the Temporary Transfer-PIN provided by your previous carrier.

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Valid ID (in-store only)

Bring one of the following forms of identification: a driver's license, state-issued ID, passport, or military ID.