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ENTER PHONE NUMBER Check eligibility ## Phone number eligibility You can transfer this phone number to T-Mobile. You will be able to enter this number after adding items to your cart and entering your information during the check-out process. IMPORTANT: Please have your account number, pin/password, and your billing address ready when you call. This will ensure your porting process goes smoothly. Reminder: Do not cancel your wireless account until your T-Mobile account has been activated. You can't transfer this number because it's already a T-Mobile phone number. You can have a new T-Mobile phone number assigned or check a different number by entering a new one during checkout. If you think you have received this message in error, please call 1-866-948-1896. You can't transfer this number to T-Mobile. You can have a new T-Mobile phone number assigned or check a different number by entering a new one during checkout. Check another number We're having some trouble. 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Switch online anytime. ## Got questions? - ### Can I switch to T-Mobile but keep the phone number I already have from another carrier? Yes, it is possible to keep the number you already have from another wireless or landline carrier. First check to see if your existing number is eligible for transfer to T-Mobile. If your number is eligible proceed to the next question explaining how. In rare circumstances we are unable to transfer a number to our network. This is often because we don’t have a transfer agreement with the original service provider. - ### What should I do if my transfer takes longer than the timeline outlined? Still waiting for your number to transfer? Visit the port-in dashboard at [https://www.t-mobile.com/my-account/port-in-dashboard](https://www.t-mobile.com/my-account/port-in-dashboard "https://www.t-mobile.com/my-account/port-in-dashboard") to check your status or fix common issues – like PIN or incorrect billing information – without needing to call or visiting us in store. - ### How do I transfer my number to T-Mobile? Once you have decided to transfer your number to T-Mobile you will need the following information: - Phone Number(s) you want to transfer from your current Service Provider - Current Service Provider Name - Your current account number - Billing Address including Zip Code You will also need to contact your current Service Provider and do the following: - Request a Porting Pin/Password - Confirm your device is unlocked and can be ported to another Service Provider - Request removal of any blocks or requirements on your account so you can port - Ensure all balances are paid to your current Service Provider - ### Where can I complete my transfer of service? T-Mobile provides several options for you. Since you are currently online you could complete your transaction right here. But, we also have options for you to do this at any of our retail locations, on the phone with one of our Care Representatives or if you are currently working with a Business Sales-Representative they can help you too! - ### When should I cancel my current service? Don’t cancel your current service until your new number is fully activated on your new T-Mobile account. Failure to do this could cause an interruption in service by either provider. Completing the transfer will automatically cancel the line with your previous carrier. - ### How do I Transfer my Service online? It is very safe to use T-Mobiles online checkout to purchase and transfer service it is secured by VeriSign. The information you provide is encrypted before it’s transmitted to T-Mobile, meaning it’s locked during the electronic transfer to provide the highest level of Security. If you order a new phone online you can wait to transfer your number until you receive your new device. Don’t wait – transfer your number online at [https://www.t-mobile.com/my-account/port-in-dashboard](https://www.t-mobile.com/my-account/port-in-dashboard "https://www.t-mobile.com/my-account/port-in-dashboard") as soon as your new device and SIM arrives. - ### How long will it take to transfer my phone number to T-Mobile? Wireless Service transfers should take anywhere from 10 minutes to 3 hours depending on your carrier. Transferring landline service can take anywhere from 3-10 days. - ### How do I get reimbursed for the Early Termination Fees (ETF) associated with my old Service Provider when I transfer my Phone Number to T-Mobile? Option 1: Dial 611 or call us at 1-800-T-Mobile when you receive your new T-Mobile Phone or SIM Card. We recommend this method if you need to use your current phone until your new T-Mobile phone or SIM card arrives. Option 2: Follow the number transfer instructions on the payment page at checkout when purchasing your new T-Mobile phone or SIM Card. 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