Got questions?

Q: How do I Transfer my Service online?

It is very safe to use T-Mobile s online checkout to purchase and transfer service it is secured by VeriSign. The information you provide is encrypted before it’s transmitted to T-Mobile , meaning it’s locked during the electronic transfer to provide the highest level of Security. If you order a new phone online you can wait to transfer your number until you receive your new device. Just call our Care Team when you receive your new device and SIM. 1 800- T-Mobile .

Question 1

Can I switch to T-Mobile but keep the phone number I already have from another carrier?

Accepted Answer

Yes, it is possible to keep the number you already have from another wireless or landline carrier. First check to see if your existing number is eligible for transfer to T-Mobile. If your number is eligible proceed to the next question explaining how. In rare circumstances we are unable to transfer a number to our network. This is often because we don’t have a transfer agreement with the original service provider.

Question 2

How do I transfer my number to T-Mobile?

Accepted Answer

Once you have decided to transfer your number to T-Mobile you will need the following information:

Phone Number(s) you want to transfer from your current Service Provider
Current Service Provider Name
Your current account number
Billing Address including Zip Code

You will also need to contact your current Service Provider and do the following:

Request a Porting Pin/Password
Confirm your device is unlocked and can be ported to another Service Provider
Request removal of any blocks or requirements on your account so you can port
Ensure all balances are paid to your current Service Provider

Question 3

When should I cancel my current service?

Accepted Answer

Don’t cancel your current service until your number is fully activated on your new T-Mobile account. Failure to do this could cause an interruption in service by either provider.

Question 4

How long will it take to transfer my phone number to T-Mobile?

Accepted Answer

Wireless Service transfers should take anywhere from 10 minutes to 3 hours. Transferring landline service can take from 3-10 days.

Question 5

What should I do if my transfer takes longer than the timeline outlined?

Accepted Answer

If your phone is not active with your new phone number you can call our Customer Care team after you have waited the expected time and ask about your port. You can reach us at 1 800-T-Mobile. Sometimes we need to correct some information before we can complete the transfer including things like misspelled names, incorrect billing addresses or other incomplete information.

Question 6

Where can I complete my transfer of service?

Accepted Answer

T-Mobile provides several options for you. Since you are currently online you could complete your transaction right here. But, we also have options for you to do this at any of our retail locations, on the phone with one of our Care Representatives or if you are currently working with a Business Sales-Representative they can help you too!

Question 7

How do I Transfer my Service online?

Accepted Answer

It is very safe to use T-Mobiles online checkout to purchase and transfer service it is secured by VeriSign. The information you provide is encrypted before it’s transmitted to T-Mobile, meaning it’s locked during the electronic transfer to provide the highest level of Security.

If you order a new phone online you can wait to transfer your number until you receive your new device. Just call our Care Team when you receive your new device and SIM. 1 800-T-Mobile.

Question 8

How do I get reimbursed for the Early Termination Fees (ETF) associated with my old Service Provider when I transfer my Phone Number to T-Mobile?

Accepted Answer

Option 1: Dial 611 or call us at 1-800-T-Mobile when you receive your new T-Mobile Phone or SIM Card. We recommend this method if you need to use your current phone until your new T-Mobile phone or SIM card arrives.

Option 2: Follow the number transfer instructions on the payment page at checkout when purchasing your new T-Mobile phone or SIM Card. We recommend this method if you don’t need to use your current phone until your new T-Mobile phone or SIM card arrives.

Transfer your phone number to T-Mobile.

Keep your existing phone number when you switch to T-Mobile.

Need help transferring your number?

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