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Confirm eligibility, then shop devices and promotions. Enter a 15-digit IMEI number ### How to find your IMEI. Dial \*#06# or look it up in your settings. Get an estimate Enter device manually Select your device’s brand.  Apple  Samsung  Google  Other Enter other device brand. - Brand not found Enter device model - Model not found Help me find my model Select your storage size. No storage size How to check your storage Select your phone's color. No colors available for selected device Enter wireless provider. - Carrier not found Get an estimate Enter IMEI number instead ## Estimated trade-in value ### * Trade-in value
 Good condition * * * Trade-in value Damaged condition \*This trade-in value is just part of the deal. Keep going through the purchase process to see other promotions that may save you even more. Your trade-in value will be applied as a credit on your bill. Your estimate may vary depending on the device's color and carrier.  * * * #### Trade-in device * * * [Shop new device](https://www.t-mobile.com/cell-phones) Enter different device ## Trade-in eligibility * * * Sorry, this device isn’t eligible for trade-in. Try using a different device. * * * Enter different device ## Here’s how trade-ins work at T-Mobile  ### Choose a new device. Get a trade-in estimate and current promotions when you shop for a new device. [Shop new devices](https://www.t-mobile.com/cell-phones) ## Choose a new device.  ### Get your trade-in ready. Back up your old device's content and then reset it to remove personal data. [How to back up your data](https://www.t-mobile.com/support/tutorials/topic/update-amp-backup/how-to-back-up-or-restore-contacts/device) ## Get your trade-in ready.  ### Send us your old device. Ship us your old device or bring it to a store. Once evaluated, we'll credit your bill for the trade-in value. [How to return your device](https://www.t-mobile.com/support/account/return-old-device) ## Send us your old device. ## Check out these trade-in deals ## More phone. Less down payment. Get one of your favorite phones, now with a lower down payment. [Check it out](https://www.t-mobile.com/cell-phones)  ## More phone. Less down payment. Switch to T-Mobile. It’s easy. Just pick the way that’s best for you. [Start your switch](https://www.t-mobile.com/switch/get-started) [1-844-222-1938](tel:1-844-222-1938) [Find a store](https://www.t-mobile.com/stores/locator/?icid=MGPO_TMO_P_EVGRNPSTPD_78F146C86569D56246075) ## Why trade in your phone with T-Mobile? ### Save. Get a quick trade-in value estimate to see how much trade-in value you’ll get towards a new 5G device.  ## Save. ### Simple. Ship us your old phone for free or bring it to a T-Mobile store to get your device credit.  ## Simple. ### Secure. Even after you do your own master reset, we wipe your old device clean of any and all data again.  ## Secure. ### Sustainable focus. We are taking ambitious steps to operate more sustainably. Trade-in devices are reused, resold or recycled to ensure unwanted devices and materials are put to good use.  ## Sustainable focus. ## Great phones, cool devices, amazing deals. Shop for the new phone, connected tablet, or watch you really want and get an amazing deal. Save even more when you trade in your old devices! [See deals](https://www.t-mobile.com/offers) iPhone Android __Here’s how you find your model.__ 1. Go to __Settings__ 2. Select __General__ 3. Select __About__ 4. Find __Model Name__ 5. Press and hold to __copy Model Name__ __How to find your device’s model__  1. Go to __Settings.__ 2. Select __About phone__. 3. Look for __Model name__. ## Finding IMEI in settings. Watch the video or follow the step by step instructions to find your IMEI number.  iPhone Android __Here’s how you find your IMEI number.__ 1. Go to __Settings__ 2. Select __General__ 3. Select __About__ 4. Scroll to find your IMEI number. 5. Press and hold to __copy IMEI number.__ __Here's how you find your IMEI number.__ 1. Go to __Settings__ 2. Select __About Phone__ 3. Select __Status__ 4. Scroll to find your IMEI number. 5. Press and hold to __copy IMEI number__ iPhone Android __How to find your device’s storage size.__ Your device’s storage size is measured in GB (Giga Bytes). 1. Go to __Settings__ 2. Select __General__ 3. Select __About__ 4. Scroll to find __Capacity__ __How to find your device’s storage size.__ Your device’s storage size is measured in GB (Giga Bytes). 1. Go to __Settings__. 2. Select __Battery and device care__. 3. Select __About__. 4. Scroll down to __Storage__. ## Frequently asked trade-in questions. - ## Who is eligible to trade-in a device? New or current T-Mobile postpaid subscribers making a qualifying device purchase and activation including add-a-lines, or upgrades. - ## Why should I trade in my old device? Trading in your old device with T-Mobile is a great way to get value for your old device that you can use towards a new device. Trading in also helps to unlock even more value when you select a device promotion that requires a trade-in. The T-Mobile trade-in program: - Allows you to __SAVE__ on the latest 5G devices and other products - Is __SIMPLE__ and takes just a few minutes to get a quote - Is __SECURE__ – T-Mobile is a trusted partner with stringent data removal processes - Is __SUSTAINABLE__ – We assess every device to determine if we can refurbish, reuse, or recycle it. Our strict recycling processes ensure your device won’t end up in a landfill - ## How does the T-Mobile trade-in program work? - Get an estimate for the value of your device using the trade-in value [__estimator tool.__](https://www.t-mobile.com#estimator) - Tell us the IMEI, make, model, memory, color & carrier and answer a few device condition questions. - Based on the device condition, we will give you an estimated trade-in value. - Next choose a new device to purchase (upgrade or add a new line). - By trading in an eligible device, you may qualify to unlock even MORE trade-in value with a trade-in promotion. [__Our Best Deals & Promotions on Cell Phones, Devices & Plans | T-Mobile.__](https://www.t-mobile.com/offers) - You can __[track the status of your trade-in here](https://www.t-mobile.com/support/account/return-old-device).__ ## More topics - ## How can I return the device I am trading in? If you started your trade-in with a T-Mobile store, T-Mobile customer service, on the T-Mobile website, or in the T-Mobile app, you have the option to return your old device to any T-Mobile store or ship it back to us. If you started your trade-in outside of these T-Mobile channels (for example, with Costco or Wireless Advocates), you must ship us your old device. __1. Return your old device to a T-Mobile store:__ It’s fast & easy! Just stop by a T-Mobile store and let a Mobile Expert know you want to return your trade-in device. We will validate the condition of your device – once validated, we’ll handle the rest! Find a store here [__Mobile Phones, Plans & Covers at a T-Mobile Store Near You | T-Mobile__](https://www.t-mobile.com/store-locator?INTNAV=tNav%3AStoreLocator) __2. Ship your old device to us:__  Once you complete your purchase, we'll ship your new device. You'll also receive a link for a prepaid shipping label to send in your trade-in device. When you ship it, you will be responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping. T-Mobile is not responsible for any damage sustained during shipping. Get more information on how to return your device [__Return your trade-in device | T-Mobile Support__](https://www.t-mobile.com/support/account/return-old-device) - ## How do I check the condition of my device? It’s easy! You will answer 4 device condition questions to help us determine the estimated trade-in value of your trade-in device:  - Before sending in your phone, you will disable “Find my Phone” - The front display is not cracked or damaged - There is no liquid damage or internal moisture - Your device powers on and stays on Check out additional tips to ensure you accurately [__validate the condition of your device.__](https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device) - ## How is the Trade-in value of my old device calculated? The value is based on the device's make, model, and condition. If a device shows signs of excessive wear or damage, it may still be accepted with reduced value or may be ineligible for a promotion. - ## How can I use my trade-in value? With a trade-in completed in a T-Mobile retail store, here’s how you can use your trade-in value: 1. Apply credit towards your total due today (includes accessories, down payment, and taxes) 2. Apply credit toward existing Equipment Installment Plan (EIP) 3. Apply towards new EIP balance to reduce monthly payment Any trade-in credit left over will be applied as a one-time bill credit. With a trade-in completed online, you will receive a one-time bill credit within 2 bill cycles after your device is received and processed at our warehouse. - ## If I qualify for a device promotion that requires a trade-in, how will I receive my trade-in credits? - __Trading in instantly at a store:__ Example: If you qualify for an $800 off iPhone promo and your old device has a trade-in value of $225. - You will receive instant trade-in credit of $225 to use towards in-store purchases (device, accessories, etc.) or a one-time bill credit. - Remainder of the promotional value $575 ($800 - $225) is applied as recurring bill credits over your 24-month EIP, so you will get a $23.95 bill credit each month for the next 24 months) - __Trading in online: Example:__ If you qualify for an $800 off iPhone promo and your old device has a trade-in value of $225. - You will receive a one-time bill credit of $225. - Remainder of the promotional value $575 ($800 - $225) is applied as recurring bill credits over your 24-month EIP, so you will get a $23.95 bill credit each month for the next 24 months) - ## How long will it take to receive trade-in credits as part of a promotion? - You must have an active account and in good standing and allow up to 2 bill cycles to start receiving your recurring trade-in promotion credits. - If you do not return your trade-in device within 30 days from receiving your new device, you will be un-enrolled from any associated promotions and charged full price for your new device. You will receive reminder notifications in 15 days and again in 30 days from the day your new device was shipped. - ## After I submit my trade-in request online, what happens next? - You will get an email or text message with details on how to return your old device. - Once you complete your purchase, we'll ship your new device. You'll also receive a link for a prepaid shipping label to send in your trade-in device. - At this point, you still have the choice to return the device to a T-Mobile retail store or ship us your old device within 30 days of receiving your new device. - Before shipping your device back, you will need to turn off activation locks like Find My iPhone and Google activation locks to avoid processing delays and losing your trade in value. - Do a final validation that the device you are sending back is the same device you received a trade-in estimate for. If the wrong device is sent back or the condition is different than originally stated, you will be notified of next steps, which may include being un-enrolled in any promotion you may have been eligible for. - The final step is to perform a master reset of your device to remove your personal information and remove the SIM card and/or any additional memory cards. - T-Mobile also recommends that you document, your IMEI and your RMA # and keep for your records. - ## I changed my mind. Can I get my old device back? Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back. - ## What if I return my new device but I already traded in my old device for a promotion? If you return your new device within our return period and you already traded-in your old device for a promotion, T-Mobile will issue the originally estimated value of your old device as monthly bill credits since your trade-in device cannot be returned. - ## How do I check my device's IMEI? __iOS devices:__ 1. Tap the phone icon app > dial \*#06# > the screen will display the IMEI (use IMEI 1 not IMEI 2 if you see both) 2. Or tap Settings > General > About (use IMEI 1 not IMEI 2 if you see both) __Android devices:__  1. Tap the phone icon app > dial \*#06# > the screen will display the IMEI (b use IMEI 1 not IMEI 2 if you see both) 2. Or tap Settings > About Phone (use IMEI 1 not IMEI 2 if you see both) Alternatively, if you’re a T-Mobile customer here’s how to find your IMEI: 1. Go to t-mobile.com and log in 2. Go to My Line or Other lines and devices 3. Click the line you want to see (find the 15-digit IMEI listed under device just above the phone make/model) ## Hello! 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You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications ## Choose a new device. ## Get your trade-in ready. ## Send us your old device. ## More phone. Less down payment. ## Save. ## Simple. ## Secure. ## Sustainable focus. iPhone Android __Here’s how you find your model.__ 1. Go to __Settings__ 2. Select __General__ 3. Select __About__ 4. Find __Model Name__ 5. Press and hold to __copy Model Name__ __How to find your device’s model__  1. Go to __Settings.__ 2. Select __About phone__. 3. Look for __Model name__. ## Finding IMEI in settings. Watch the video or follow the step by step instructions to find your IMEI number.  iPhone Android __Here’s how you find your IMEI number.__ 1. Go to __Settings__ 2. Select __General__ 3. Select __About__ 4. Scroll to find your IMEI number. 5. Press and hold to __copy IMEI number.__ __Here's how you find your IMEI number.__ 1. Go to __Settings__ 2. Select __About Phone__ 3. Select __Status__ 4. Scroll to find your IMEI number. 5. Press and hold to __copy IMEI number__ iPhone Android __How to find your device’s storage size.__ Your device’s storage size is measured in GB (Giga Bytes). 1. Go to __Settings__ 2. Select __General__ 3. Select __About__ 4. Scroll to find __Capacity__ __How to find your device’s storage size.__ Your device’s storage size is measured in GB (Giga Bytes). 1. Go to __Settings__. 2. Select __Battery and device care__. 3. Select __About__. 4. Scroll down to __Storage__.  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications