Trade in your phone. Get up to $650 back.

Need help with your trade-in?

Just stop by your closest T-Mobile store or call 1-800-T-MOBILE.

Got questions?

New or current T-Mobile subscribers with a qualifying transaction, which includes new activations, add-a-lines, or upgrades with a device purchase, are eligible to trade in their phone.

First, get an estimate for the value of your device before completing your upgrade. Just tell us the make, model, and condition of your old phone and we’ll give you a quote for your trade-in value. If your phone has any value, you have two ways to trade in the device:

  1. Trade in at our store: For the easiest trade-in experience, we encourage you to go to one of our T-Mobile stores to trade your old device in for a new one. Store locator
  2. Trade in online: If you can't get to a store, you can use our online program to trade in your device. For this option, you'll need to be able to print the shipping label, then pack and ship your old device to us. Note that when you ship it, you'll be responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping. T-Mobile is not responsible for any damage sustained during shipping.

Click here for more information on how to trade-in your device.

When you trade in your old device, it’s a win-win for both you and T-Mobile. A device trade-in provides you some initial credit to help with new device purchase or start-up costs like device down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want. To get started, go to Device Trade-In and follow the on-screen instructions.

If you can't get an estimate for your device, then no trade-in value is available for it. To trade in a device, you must verify that it has some value using our online tool.

You can trade in one device per active line per month at the time you upgrade or activate a new line of service. See our Device Recovery Program Terms and Conditions for details.

Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back.

An Early Termination Fee (ETF) is charged when you leave your former carrier while still under contract. T-Mobile will reimburse your early termination fee in full, up to $350. A Device Payment Plan is the payment plan you set up with your former carrier for your phone. T-Mobile will help pay off the remaining balance you have on your Device Payment Plan. Your reimbursement will be made in two separate transactions: the value of your trade-in will be reimbursed as a bill credit to your T-Mobile account, and the remaining reimbursement will be delivered to you via a Prepaid MasterCard® Card, or Prepaid Card by mail. Learn more here.

Yes, to qualify for the reimbursement, you must trade in the device that corresponds with the Device Payment Plan with your former carrier.

New or current T-Mobile subscribers with a qualifying transaction, which includes new activations, add-a-lines, or upgrades with a device purchase, are eligible to trade in their phone.

First, get an estimate for the value of your device before completing your upgrade. Just tell us the make, model, and condition of your old phone and we’ll give you a quote for your trade-in value. If your phone has any value, you have two ways to trade in the device:

  1. Trade in at our store: For the easiest trade-in experience, we encourage you to go to one of our T-Mobile stores to trade your old device in for a new one. Store locator
  2. Trade in online: If you can't get to a store, you can use our online program to trade in your device. For this option, you'll need to be able to print the shipping label, then pack and ship your old device to us. Note that when you ship it, you'll be responsible for accurately evaluating and packing the device so that it remains in the same condition (as originally indicated) during shipping. T-Mobile is not responsible for any damage sustained during shipping.

Click here for more information on how to trade-in your device.

When you trade in your old device, it’s a win-win for both you and T-Mobile. A device trade-in provides you some initial credit to help with new device purchase or start-up costs like device down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want. To get started, go to Device Trade-In and follow the on-screen instructions.

If you can't get an estimate for your device, then no trade-in value is available for it. To trade in a device, you must verify that it has some value using our online tool.

You can trade in one device per active line per month at the time you upgrade or activate a new line of service. See our Device Recovery Program Terms and Conditions for details.

Device trade-in transactions are final. After you accept the trade-in credit and send us your phone, you cannot get it back.

An Early Termination Fee (ETF) is charged when you leave your former carrier while still under contract. T-Mobile will reimburse your early termination fee in full, up to $350. A Device Payment Plan is the payment plan you set up with your former carrier for your phone. T-Mobile will help pay off the remaining balance you have on your Device Payment Plan. Your reimbursement will be made in two separate transactions: the value of your trade-in will be reimbursed as a bill credit to your T-Mobile account, and the remaining reimbursement will be delivered to you via a Prepaid MasterCard® Card, or Prepaid Card by mail. Learn more here.

Yes, to qualify for the reimbursement, you must trade in the device that corresponds with the Device Payment Plan with your former carrier.

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