- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Account](https://www.t-mobile.com/support/community/account) # Return your trade-in device 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Congratulations on your new device purchase! Trade in your old device within 30 days from when your new device shipped, or you’ll miss out on the trade-in value and promotional enrollment. ## On this page: - [How to return your trade-in device](https://www.t-mobile.com#steps1) - [Locate and print your label](https://www.t-mobile.com#steps2) ## [](https://www.t-mobile.com)How to return your trade-in device The fastest way is to return it at a [T-Mobile store](https://www.t-mobile.com/store-locator). This way, you don't have to worry about finding your label, printing it, and packing the box. Your trade-in value and promotion are applied to your account right away.    ### Upgrades that require shipping - JUMP! & Yearly upgrades: Your order status will say JUMP! upgrade or Yearly upgrade in the top right. - T-Mobile Authorized Retailer: These locations can't accept trade-ins. The [store locator](https://www.t-mobile.com/store-locator) tells you the type of store. - Other retailers:  - Trade-ins associated with purchases from other retailers like Apple, Samsung, and Walmart must be shipped. - T-Mobile kiosks inside Costco Warehouses & Sam's Club locations can't accept trade-ins. If shipping is required or easier for you, please be aware that: - You’ll receive a return shipping kit to send your trade-in device back to T-Mobile. - You have 30 days to return your trade-in device. If the device is not received within 30 days: - You will not receive the one-time bill credit for the trade-in value. - The device promotion will be unenrolled. - You may see a reversal for any promotional credits already issued to your account. - It may take up to two billing cycles for your trade-in value to be applied to your account. - You'll receive trade-in device status updates via text messages and emails. - The estimated value may change once the device is received and assessed. - We'll notify you if the device value or promotional credit changes. - You’ll need to [log into your account on T-Mobile.com](https://account.t-mobile.com/signin/v2/) to accept any new device value offers or request the return of the device. - Your trade-in device may not qualify if: - The device is reported as lost or stolen. - The anti-theft feature or Find My iPhone feature is turned on. - There's damage to the device.   ## [](https://www.t-mobile.com)Locate and print your label Not logged in to your account? [Check your order status](https://www.t-mobile.com/order-status) and get your trade-in return shipping label. You’ll need your order number, billing ZIP Code, and last name. Logged in to your account? You can download them from your T-Mobile.com Account or T-Life.   ### T-Mobile.com Account   The Primary Account Holder can download and print shipping labels from their T-Mobile.com Account. 1. Log in to your [T-Mobile account](https://account.t-mobile.com/). 2. Select __Account__ from the top navigation, then choose __Activity__. 3. Find the activity labeled *TRADEIN\_RETURNS* and select __Download PDF__. - Select __Account (All Lines)__ to filter by phone number. - A PDF with the label will open in a browser window or download for you to print.   ### T-Life   The Primary Account Holder can download and print shipping labels in T-Life. 1. Open T-Life and select the __Manage__ tab. 2. Under *Billing and payments*, choose __Account activity__. 3. Find the activity labeled *TRADEIN\_RETURNS* and select __Download Transaction Details__. - Select the __Three Lines__ to filter by phone number. - A PDF with the label will open in a browser window for you to download or print. If you haven't [set up a T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id), you’ll want to do this as soon as you receive your order.   * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)