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Congratulations on your new device purchase! Trade in your old device within 30 days from when your new device shipped, or you’ll miss out on the trade-in value and promotional offer.

How to return your trade-in device

The fastest way is to return it at a T-Mobile store. This way, you don't have to worry about finding your label, printing it, and packing the box. Your trade-in value and promotion are applied to your account right away. 


Upgrades that require shipping

  • JUMP! upgrades: Your order status will say JUMP! upgrade in the top right.
  • T-Mobile Authorized Retailer: These locations can't accept trade-ins. The store locator tells you the type of store.
  • Other retailers: Trade-ins associated with purchases from other retailers like Apple, BestBuy, Samsung, and Walmart must be shipped.

If shipping is required or easier for you, please be aware that:

  • The estimated value may change once the device is received and assessed. You may not be qualified for a credit if:
    • The device is reported as lost or stolen.
    • The anti-theft feature or Find My iPhone feature is turned on.
    • There's any damage to the device.
  • You'll get trade-in device status updates via text messages and emails.
  • You’ll need to locate and print your label.
    • If you're returning more than one device, each one needs to be in its own box with its own return shipping label.
  • If reassessed at a lower value, you can change your mind and ask to have the device returned to you instead.
  • If the trade-in is not received within 30 days, you’ll lose the value and offer.
  • It may take up to two billing cycles for your trade-in value to be applied to your account.


Locate and print your label

Not logged in to your account? Check your order status and get your trade-in return shipping label. You’ll need your order number, billing ZIP Code, and last name.

Logged in to your account? Go to the Account Order Status page to:

  • Review your trade-in accepted value.
  • Print the trade-in return shipping label(s). Remember: each trade-in device requires its own box and return shipping label.
    1. Select Account.
    2. Choose the trade-in line.
    3. Select Check Order Status.
    4. Choose Print shipping label.
  • Review the return shipping label instructions for what to include in the box.
  • Keep for your records the return merchandise authorization (RMA) number, tracking number, and trade-in details.

If you haven't yet set up a T-Mobile ID, you’ll want to do this as soon as you receive your order.


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