Un-carrier

T‑Mobile’s Un‑carrier Jobs Initiative to Add 5,000 New Jobs

May 13, 2020

T-Mobile is famous for its obsession with the customer experience. In fact, that laser focus on every aspect of getting it right for customers has made the Un-carrier’s customers the happiest in wireless. And we’ve only just started.

Now, fresh off a historic merger with Sprint and our 25th consecutive quarter of customer growth, the Un-carrier is looking toward the future. We’ll double down on our customer experience obsession as we work to build America’s best nationwide 5G network, expand our business into rural areas, and enter new markets. This will be no small feat… so it’s time to grow.

Attention all smart, talented and ambitious teammates with a relentless focus on customers… Team Magenta may have a spot for you!

Through our Un-Carrier Jobs Initiative, T-Mobile will be hiring for over 5,000 jobs over the next year across the country. These new positions map to the company’s priority and growth areas primarily focused on serving customers — including our Retail, Customer Care, T-Mobile for Business, Product and Technology (IT) organizations, among others.

Here are a few of the roles we’ll be hiring for in the months ahead:

Retail/Consumer Markets - Mobile Expert – Mobile Experts work as part of a Retail Team to bring the T-Mobile brand to life. They live and breathe T-Mobile as brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new relationships, and deepen existing ones, is unmatched across the wireless industry. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions.

Customer Care – Associate Expert - 
T-Mobile is changing Customer Care for everyone by doing something the other carriers can’t. We brought together a Team of Experts to give our customers an experience unlike any other, breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve their problems whenever and however they want. You can join the revolution to be Famous for Care in key markets where we’re growing. Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We know what you’re thinking: how do I become an Expert if I’m just joining T-Mobile? Great question. Here’s the deal: bring your passion for customers and excitement for technology – we’ll invest in you to become the Un-carrier Expert you were meant to be.

Product and Technology (IT) - Software Engineers (all levels) - 
At the core of the Un-Carrier’s successful disruption of the wireless industry is a nationwide 5G network, award-winning customer service, and a multifaceted group of software developers. The Un-carrier’s Product & Technology (P&T) organization is looking for experienced software engineers at all levels to join our development community. Our newest software products are built using modern dev languages, runtimes, and frameworks. Some opportunities include the newest technology shaping our world, including IoT, machine learning, and augmented reality. Most importantly, P&T empowers software teams with the tools, resources, and autonomy they need to deliver amazing experiences for our customers and other employees.

T-Mobile For Business - Account Executive and Enterprise Account Executive:
 Welcome to a different kind of sales role, and a different kind of wireless carrier. T-Mobile is redefining the way businesses, corporations and public sector agencies buy wireless services through leading product and service innovation. We’re looking for bold, uncompromising technology sales hunters to bring our products and services to market. In the process, we will continue to revolutionize the wireless industry, un-limit what customers expect, and unleash your true potential.

Our career growth is unmatched, and your potential is limitless. And did we tell you that T-Mobile is a kick-ass place to work? From our unique Team of Experts customer care model, to our wide and deep 5G network rollout, T-Mobile is known as an innovator and disruptor in the wireless world — but our magenta-clad people set us apart and are leading the charge!

Our team — the most diverse in wireless — enjoy incredible health and family benefits, take advantage of personal and professional development opportunities and actively participate by the thousands in T-Mobile’s Diversity & Inclusion Employee Resource Groups. Team Magenta’s engagement across the workplace is the reason why Fortune Magazine recently recognized T-Mobile as one of their “100 Best Companies to Work For” for the third consecutive year. “T-Mobile’s ‘Be You’ mantra helps workers feel cared for and understood,” wrote Fortune, “creating a company culture in which people feel appreciated.”

There are literally dozens more awards, recognitions and accolades we could drop in here, but you get the point. Whether you’re beginning your career or taking it to the next level, great recognizes great — which is why we want you to join us!

This is an exciting new chapter for the new T-Mobile. Ready to join the magenta party? Watch T-Mobile.com/careers for postings to come!