Contact & support

It’s better over here. Experience it all on America's Best Network.

Best Mobile Network according to Ookla® Speedtest®. 

T-Mobile families saved $3,700 vs. the other big guys in the past 5 years.

INTRODUCING EASY UPGRADE WITH FAMILY FREEDOM

Say yes to America's Best Network.

Ditch Verizon and upgrade to the Best Mobile Network in the U.S., according to Ookla® Speedtest®. We’ll help you pay off 4 of your current phones (up to $800/line) via virtual prepaid card and hook you up with 4 phones On Us—all for $100/month. There's never been a better time to join.

A family gathered around an campsite next to the ocean looking at a cell phone.

Here’s how it works:

  • Download your most recent bill from your current carrier.

    Download the PDF version that includes mobile number, device make and model, financing details, and payoff amount.

  • Trade in your phone for a new one.

    Your device might be locked to your current carrier, no problem. Just trade it in and skip the hassle of unlocking. You must trade in your phone to be eligible for this offer.

  • Bring your phone number.

    To be eligible for this offer, you must keep your current number when you switch to T-Mobile. Most phone numbers can easily be transferred to our network.

  • Submit to get paid.

    Once you have your new T-Mobile phone, submit that PDF you downloaded from your previous carrier. To be eligible for the offer, the bill must have the mobile number you brought over, device make and model, and financing details.

Switch and save on our best deals.

No trade-in needed
SAMSUNG

Get Galaxy S26 for under $100. Get Galaxy S26 for under $100.

A dark gray Galaxy S26 is shown from the front and back, with a smooth matte finish and a soft, abstract swirl filling the display.
No trade-in needed
MOTOROLA

motorola razr ultra.
On Us.
motorola razr ultra.
On Us.

motorola razr ultra device
TOP BRANDS. GREAT VALUE.

Your favorite phones.
Now with a lower down payment.
Your favorite phones.
Now with a lower down payment.

If you cancel entire account before receiving 24 credits, credits stop and balance on required finance agreement is due; for phones, contact us. Bill credits end if you pay off device early. For well-qualified customers, plus tax & $35 device connection charge.

Switch to T-Mobile.

It’s easy. Just pick the way that’s best for you.