Contact & support

Shipping and pickup options.

Get your new phones and accessories when and how you want with same-day delivery, in-store pickup, or free shipping.

A smiling woman in a button-down shirt and jeans sits cross-legged on her couch as she unboxes a new phone.
UNBOX A PHONE TODAY

Get same-day delivery.

Most members can get new phones securely delivered the same day you purchase a new one or switch to T-Mobile. The cost of same-day delivery varies—you may even get it for free.

How same-day delivery works:

We search our stores.

In most major cities, devices and accessories that are in stock at eligible T-Mobile stores within 20 miles of your address can be delivered the same day you order them.

You choose your window.

Depending on when you order, you can choose your delivery window. If same-day delivery is unavailable for your area or device, we’ll provide other options during checkout.

We deliver—safely and securely.

You’ll be sent a unique delivery code to show the driver to securely complete the delivery. A driver will pick up your order and bring it right to your door.

Pick it up or have it shipped.

A T-Mobile retail employee smiles as he hands a magenta T-Mobile bag to a customer.
PICK IT UP

Buy online, pick up in a store.

Choose your new device on our site, then enter your location to find out which stores offer free pickup.

A woman in an orange turtleneck smiles down at a new phone she’s just unboxed as she sits in her living room.
HAVE IT SHIPPED FREE

Enjoy free shipping.

T-Mobile will ship your new device for free. When you check out, you’ll see the estimated shipping window for your purchase. Free shipping generally takes two to three business days.

Need to track or return a purchase?