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Contact numbers

Purchasing at T-Mobile

Consumer Sales: 1-800-T-MOBILE
For T-Mobile For Business: 1-855-478-2195

General Customer Care & Technical Support

From the T-Life app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.

T-Mobile High Speed Internet Support

T-Mobile High Speed Home Internet Sales: 1-844-839-5057
T-Mobile Home Internet Tech Support: 1-844-275-9310

International Callers

Call: 1-505-998-3793

All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.

 

Customer Care representatives are available daily from 4 a.m. to 9 p.m. Pacific Time

Contact us - TTY

TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability.

Dial 711 to reach a Relay Agent.

Need help with your SIM?

We have implemented added security measures to keep our customers safe. You can now complete most SIM/eSIM card changes in T-Life.

 

To complete your change in the app, Visit T-Life: https://secure.t-mobile.com/simSwapLineSelector or visit T-Life > Manage > Device details > Activate or change SIM.

For your best experience, complete your updates in T-Life. If you need additional support, you can contact us.

Short Codes

Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!

#BAL# (#225#) – For your account balance and last payment received info.

#MIN# (#646#) – For your minute use for the current billing cycle.

#MSG# (#674#) – For your message use for the current billing cycle.

Addresses

Questions and Comments

T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

Please don't send payments to this address.

Payment

You can pay your bill online, or by phone at 1-877-453-1304.

Bankruptcy Legal Notices

T-Mobile Bankruptcy Team
PO Box 53410
Bellevue, WA 98015-3410
DMCA Notices

Questions on T-Mobile service?

  • You can check your balance, data, minutes, and text messages for free. Find out how on our Check your usage page.

  • Upgrading your phone through your My T-Mobile account is simple and fast. See our phone upgrade FAQs for additional information.

  • T-Mobile provides several options for paying your bill, including AutoPay, making an online payment, paying over the phone, and more.

  • It is really easy to track your phone order. Visit our Order status & tracking page for more information.

  • As over one million customers have already learned, it’s quick and easy to setup your iPhone® to work on T-Mobile's network.

  • Device Protection provides protection against loss, theft, accidental damage, and malfunction of your wireless phone. Learn more about T-Mobile's device protection program here.

  • The theft or loss of a device is a difficult experience. Fortunately, T-Mobile provides a few easy-to-setup security features that can protect your information and simple steps you can take to secure your information and account if your T-Mobile device is ever lost or stolen.