FAQ

Question 1

What is Smartphone Equality™?

Accepted Answer

Smartphone Equality is a program that helps you get our best available pricing on new smartphones, devices, and additional lines—that means $0 down and no credit check.

Question 2

How do I qualify for Smartphone Equality™?

Accepted Answer

To qualify for Smartphone Equality, you must make 12 consecutive on-time payments and be on an eligible plan:

Magenta^™
T-Mobile ONE^™
T-Mobile ONE^™ No Credit Check
T-Mobile ONE Prepaid^™
Simple Choice^™
Simple Choice with No Credit Check
Pay in Advance monthly
Simply Prepaid^™

Prepaid customers who qualify must switch to T-Mobile ONE or T-Mobile ONE 55+ to take advantage of Smartphone Equality benefits.

Question 3

What are consecutive on-time payments?

Accepted Answer

Consecutive on-time payments are payments posted to your account within 48 hours after your bill cycle ends.

Question 4

What if I qualify for Smartphone Equality but miss or am late on a subsequent payment? Do I lose the benefits?

Accepted Answer

If you have Magenta or Magenta UNL 55+ and make 12 consecutive on-time payments, you will automatically qualify for Smartphone Equality–the benefits can't be taken away. If you have a prepaid plan and miss or are late on a subsequent payment before switching to Magenta or Magenta UNL 55+, then you will lose the Smartphone Equality benefits and your payment history will be reset.

Question 5

Do I need to sign up or enroll to participate in Smartphone Equality?

Accepted Answer

No. Your payments will be automatically tracked to determine whether you qualify for Smartphone Equality.

Question 6

Can I keep my plan when I take advantage of Smartphone Equality benefits?

Accepted Answer

Customers who have Magenta, Magenta UNL 55+, T-Mobile ONE or T-Mobile ONE 55+ can keep their existing plan. Prepaid customers must switch to Magenta or Magenta UNL 55+ to take advantage of Smartphone Equality benefits.

Question 7

Will Smartphone Equality impact my credit score?

Accepted Answer

No. This program is a benefit that T-Mobile is providing to customers, which will not have an impact on your credit score.

Question 8

Will I need to provide my SSN or have a credit check run to qualify for Smartphone Equality?

Accepted Answer

If you're a Magenta, Magenta UNL 55+, T-Mobile ONE or T-Mobile ONE 55+ customer, then you've already provided your SSN and had a credit check run. Customers with a prepaid plan aren't required to provide their SSN to qualify for Smartphone Equality.

Question 9

Can I combine Smartphone Equality with JUMP! or JUMP! On Demand once I qualify?

Accepted Answer

Yes. The benefits of JUMP! or JUMP! On Demand can be combined with Smartphone Equality.

Question 10

Do I need to be enrolled in JUMP! or JUMP! On Demand to qualify for Smartphone Equality?

Accepted Answer

No. You do not need to enroll in JUMP! or JUMP! On Demand to qualify.

Get our best prices with Smartphone Equality^TM

Just renew on time to qualify.

12 months is all it takes.

So many ways to pay.

Stay on-time for 12 months with any of these easy payment options.

Get our best prices with Smartphone EqualityTM

Just renew on time to qualify.

12 months is all it takes.

So many ways to pay.

Stay on-time for 12 months with any of these easy payment options.

Get our best prices with Smartphone Equality^TM