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[Corporate Responsibility](https://www.t-mobile.com#csr) - [2024 Outlook](https://www.t-mobile.com#outlook)  ×Close  2023 Annual Report PDF (23MB) [Download](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/non-dynamic-media/pdf/TMUS-2023-Annual-Report.pdf)  2024 Proxy Statement PDF (1MB) [Download](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/non-dynamic-media/pdf/TMUS-2024-Proxy-Statement.pdf)   # Built to lead __2023__ Annual Report   Mike Sievert President & CEO ## 2023 A historic year __2023 was a historic year for T‑Mobile with record financial results, incredible business momentum, and significant returns for stockholders.__ We delivered best-in-industry customer growth with more people than ever continuing to choose T‑Mobile—including large-scale enterprises and people across urban, suburban, and smaller markets. This growth was enabled by both the value we deliver customers and our industry-leading network, which has been recognized by independent experts as __the best OVERALL network in the U.S.__ We did it all while effectively completing the integration of the biggest, most successful telecommunications merger in the world. Message from CEO ×Close  ## T-Mobile Delivers Industry-Leading Growth by Putting Customers First In 2023, T-Mobile showed everyone what it looks like to serve customers better than anyone else in our industry with the best network, best value, and best experiences. This unique strategy led us to achieve phenomenal customer AND financial results. Again. To record our highest share of industry postpaid phone net adds since the merger—while completing the largest and most successful merger integration in wireless history—is nothing short of amazing! Our solid performance led to industry-leading growth in service revenues and cash flow, which are strong indicators of value creation for our stockholders. We continued to invest in our network by extending our 5G leadership and were recognized by independent experts Ookla and OpenSignal as the best in the country for overall network leadership. Having the broadest, deepest, and most advanced 5G network in the U.S. also enabled us to expand our dependable and affordable high-speed internet service. We added 2.1 million T-Mobile High-Speed Internet customers in 2023, another industry best! Our massively successful Phone Freedom Un-carrier move offers customers what they want: the flexibility and freedom to upgrade their devices every two years, or as soon as every year. By focusing on earning customers’ loyalty, we posted our lowest annual postpaid phone churn rate in company history—and have the tools in place to hit the lowest churn in our industry over time. Building on this momentum, we expanded our share in strategically important market segments like Enterprise and Government, smaller markets and rural areas, and top 100 markets. And once again, J.D. Power awarded us top honors for customer service. In addition to our impressive business results, we used our network, resources, and scale for good to make a meaningful impact in communities across the country. We’re proud to have connected nearly 6 million students through Project 10Million and our other education initiatives, providing $6.4 billion in products and services in the last few years. And we have provided nearly 800,000 first responders with free unlimited talk, text, and smartphone data through our Connecting Heroes commitment, with plans to deepen our investment even further in the years to come. Our unique formula is setting us up for continued growth and innovation as we transform T-Mobile into a deeply data-informed, AI-enabled, digital-first company that gives customers the best possible experience. We’re entering a period of enormous value creation in what promises to be the most exciting chapter ever in the Un-carrier story, and WE WON’T STOP!  Mike Sievert President & CEO ## More customers choose T‑Mobile 2023 Customer Highlights - 5.7M Postpaid Net Customer Additions Best-in-industry for 9th year in a row - 3.1M Postpaid Phone Net Customer Additions Highest gross additions and lowest churn in company history - 1.3M Postpaid Net Account Additions Best-in-industry* - 2.1M High-Speed Internet Net Customer Additions Best-in-industry and highest in company history At T‑Mobile, we’re hyper-focused on delivering what our customers across the country are expecting from us: the best overall network combined with the best value. In 2023, we had 5.7M postpaid net customer additions—leading the industry for the ninth year in a row, while also adding 1.3M postpaid net accounts. We also added 3.1M postpaid phone customers, our highest share of total industry growth since the merger! At the same time, our net promoter scores continue to increase year-over-year and we achieved __the lowest full-year postpaid phone churn in company history at 0.87%__, proving that not only are customers coming to T-Mobile—they are staying with us. We also added over 2.1M High-Speed Internet customers in 2023, our biggest growth year yet, and more than all our competitors combined. That’s what happens when customers get more value for their money on the leading 5G network in America. ### Total Customers (End of Year)\** 63.7M 2018 67.9M 2019 102.1M 2020 108.7M 2021 113.6M 2022 119.7M 2023 \*AT&T Inc. historically does not disclose postpaid net account additions. \*\*Total customers include total postpaid and prepaid customers.  Peter Osvaldik EVP & CFO ## Growth leadership that delivers In 2023, not only did we deliver industry-leading customer growth—we also translated that into __best-in-class financial growth__—through strong execution, and all while accelerating and effectively completing the merger integration. Our focus on driving profitable growth scored __record results across many of the most critical metrics__ including Service Revenues (up 3% to $63.2B), Postpaid Service Revenues (up 6% to $48.7B), Core Adjusted EBITDA (up 10% to $29.1B), and Adjusted Free Cash Flow (up 77% to 13.6B). These results enabled us to execute on our substantial stockholder return model which delivered $14B to stockholders, including our first-ever quarterly dividend in Q4. At a time when customers are winning from healthy competition that delivers more value and better networks, T-Mobile continues to execute our balanced growth playbook with __consistent, durable, market-leading success__—all fueled by our unmatched value and network leadership. As we look ahead to 2024, we expect yet another profitable year as we continue delivering on our unique combination of __best network, best value, and best customer experiences__, all while executing on our differentiated growth strategies to reach more people in more places. A win-win all around for customers, employees, and stockholders! ### 2023 Financial Results - Service Revenues 63.2B Industry-leading growth of 3% YoY* - Postpaid Service Revenues 48.7B Industry-leading growth of 6% YoY* - Net Income 8.3B Industry-leading growth of 221% YoY* - Adjusted Free Cash Flow 13.6B Industry-leading growth of 77% YoY* - Core Adjusted EBITDA 29.1B Industry-leading growth of 10% YoY* - Stockholder Returns 14.0B Including first dividend ever* \*FY 2023 Core Adjusted EBITDA and Adjusted Free Cash Flow are non-GAAP financial measures. Definitions, explanations, and reconciliations to the most directly comparable GAAP measures are provided in our annual report on Form 10-K for the year ended December 31, 2023. ### Service Revenues Industry-leading growth of 3% YoY in 2023 58.4B 2021 61.3B 2022 63.2B 2023 ## The leader in 5G with the country's largest, fastest and most awarded 5G network  - #1 in every single overall network experience category by OpenSignal - Swept every category, every quarter, for overall network performance by Ookla Fastest: Based on analysis by Ookla® of Speedtest Intelligence® data of national Speed Score results incorporating 5G download and upload speeds for 2H 2024. See 5G device, coverage, & access details at T-Mobile.com. ## Our superpower is 5G T-Mobile’s network was a key enabler of growth in 2023—and will continue to drive our success for years to come. In 2023, __we established ourselves as the OVERALL network leader__, continuing our nationwide leadership and delivering on our promise to enhance the daily lives of Americans with superior connectivity. At the end of 2023, __T-Mobile had the largest 5G footprint__, covering more than 330M people across two million square miles—more square miles than AT&T and Verizon combined. Of that, more than 300M people were covered by our super-fast Ultra Capacity 5G. There’s good reason why customers choose us. __T-Mobile took #1 in every single overall network experience category__ according to [Opensignal’s](https://www.t-mobile.com/news/network/t-mobile-sweeps-the-latest-mobile-network-experiencel-report) Q4 2023 report, including download speeds of 2.5x the next closest competitor. We also swept every category, every quarter for [Ookla’s](https://www.t-mobile.com/news/network/t-mobile-is-the-undefeated-network-champ-in-latest-third-party-report) overall network performance reports, and remained undefeated for 5G performance! T-Mobile also continued leading the way by becoming the first wireless provider to launch __5G four-carrier aggregation__, which optimizes overall capacity and delivers an even better customer experience. We were also the first carrier to bring __network slicing capabilities__ on our nationwide 5G standalone (SA) network, which enhances network performance for different types of traffic such as specialized or enterprise services. On top of all that, our 5G dominance has put us in a position to completely transform the internet landscape. We’ve become the fastest-growing internet provider in the country, welcoming more home broadband customers in 2023 than Comcast, Charter, AT&T, and Verizon combined. __Our network now has a differentiated competitive advantage that complements our well-established value leadership.__ With the largest, fastest, and most awarded 5G network in the U.S., we’re committed to maintaining our network leadership in 2024 and beyond.  Ulf Ewaldsson President, Technology  John Saw EVP & Chief Technology Officer ## The 5G future is bright In 2023, with the most advanced 5G network in the world powering our programmable network as a service platform, we launched an array of innovative new products and services. These included fresh T-Mobile products like T-Mobile SASE, Las Vegas Grand Prix, and more, while also enabling new 5G capabilities like network slicing and Quality-On-Demand APIs. We also saw great success across our innovation programs. In 2023, we launched our second __T-Mobile Ventures__ investment fund, focused on unlocking innovative products and services that bring consumers and businesses deeper connections to their world, like by bringing artificial intelligence (AI) into the mobile experience, creating a seamless connected home, and deploying business insights through edge computing. Our __T-Mobile Accelerator__ program has worked with nearly 100 different startups, developers, and innovators since 2012 to support and introduce emerging technologies that transform the way consumers live and businesses operate. We admitted nine more tech startups in 2023 focused on driving innovation in sports and entertainment to uncover new ways we can leverage 5G to take spectators out of their seats and into the action. Insights gained through this program led directly to introducing next-level experiences at major sporting events we sponsored in 2023, including MLB All-Star Week, Red Bull Flugtag, the Las Vegas Grand Prix, and our SailGP partnership. At the third annual __T Challenge__, a global competition focused on driving Web3 innovation, we honored six trailblazing companies who demonstrated powerful solutions to reshape how people engage with the internet. The winners split over $500,000 and the opportunity to further develop and implement their technologies with T-Mobile. We also launched the first ever __5G network slicing beta program for developers__ with an initial focus on advancing video calling application technology. T-Mobile is the only major operator in the country capable of unlocking this technology nationwide so developers can immediately begin customizing their experience to the benefit of wireless users everywhere. Both large corporations and small businesses were able to sign up for the beta by visiting our developer platform DevEdge, while those in the greater Seattle area could join T-Mobile engineers at the 5G Hub to test and validate this capability on their applications.  ## Creating Brand Love __In 2023, T-Mobile 5G not only delivered a best-in-class network experience—it also powered game-changing brand experiences for consumers and businesses across America.__ Last year marked 10 years since the Un-carrier movement was first launched. In 2013, we announced our first industry-rocking Un-carrier move—eliminating annual service contracts. And, through the steady drumbeat of big, bold moves that followed, we changed wireless for good and forced the competition to follow. In 2023, we continued shaking up the status quo. With __Phone Freedom__, we unveiled our __Go5G Plus__ plan, giving customers the ability to upgrade their phone every 2 years (vs. the competitors’ 3-year wait), while also guaranteeing the same great device deals for both new and existing customers—now and in the future. Soon after that, we launched our premium __Go5G Next__ plan, giving customers the freedom to upgrade every year. With the launch of our __Nada Yada Yada campaign for Metro by T-Mobile__, we doubled down on our longstanding commitment to wireless without the gotchas—including no contracts, no exploding bills, and no surprises. The move strengthened our position as America’s largest prepaid provider, offering 21.6M customers access to 5G data, 5G Home Internet, and more great benefits as part of the extended T-Mobile family. We also announced agreements to acquire __Mint Mobile, Ultra Mobile, and Plum__ with plans to supercharge these brands and extend connectivity to the T-Mobile 5G network indefinitely—all to deliver more goodness to more customers across America. And 2023 was a big year for unlocking the power of 5G for sports organizations and fans. Through our ongoing partnership with __Major League Baseball__, T-Mobile 5G ANS was put to work during MLB All-Star-Week to test and prepare for automated balls and strikes. At the __Las Vegas Grand Prix__, we kept fans connected and operations running smoothly as the new exclusive wireless provider for this premier motorsport event. T-Mobile took the race to a whole new level with 5G network slicing technology powering 360-degree immersive driving experiences, new customer experiences at T-Mobile Zone at the Sphere, and more than 200 point-of-sale terminals that delivered the goods to happy F1 fans.  Mike Katz President, Marketing, Strategy & Products As we race into 2024, the Un‑carrier ethos is stronger than ever. And we won’t stop innovating and delivering new, unimagined experiences for our customers. ## Merger completed. History made. In 2023 we effectively completed the biggest and most successful telecommunications merger integration in the world. Just three years later (and ahead of schedule), we’ve done what many said was impossible: effectively completing the integration of the biggest telecommunications merger in the world, and creating __more competition, more choice, and more value__ for consumers and businesses. We realized synergies bigger and faster than even our own ambitious goals, accelerating 5G investment in the U.S. and delivering industry-leading growth and record low churn. There is a reason why __International Data Corporation (IDC)__, the premier global provider of market intelligence for the telecommunications industry, called this merger one of the most successful in wireless! At every step of our integration journey, we’ve always had a __relentless focus on customers__, which allowed us to bring competition and a 5G network to America that would not have ever been possible without this merger. In 2023, the team drove unprecedented execution and completion of __major integration milestones__ including billing migration to simplify frontline operations and customer care, and transitioning customers from device leasing to EIP and retail rationalization. Most of all, we realized the dream of what this merger was always about—we smashed THE biggest pain point in the history of wireless by finally giving customers both the best network AND the best value. ## Empowering our people and customers In the ever-evolving telecommunications landscape, T-Mobile continues to steadily grow its market share year-over-year __in both the top 100 markets and smaller markets and rural areas across the country.__ By focusing on small-town America—representing 40% of U.S. households—we’ve brought the nation’s leading 5G network and unparalleled value to customers in areas with historically limited choices. In 2023 alone, we added over 2.1M new High-Speed Internet customers—our biggest growth year yet, as our ground-breaking product, offered at a great price, continues to resonate in more communities across the country. As part of our innovative retail strategy, we continued transforming our approach to better serve customers in a digital-first era. We’re focused on providing people with __customized experiences__ using seamless integration of digital technologies and diverse store formats—that meet their needs and how they want to shop. And by __expanding our store presence in small towns__, we’re giving even more people across America the opportunity to get the T-Mobile experience in their own backyard, where they can get hands-on help from our award-winning Team of Experts __who racked up even more honors in 2023.__  Jon Freier President, Consumer Group  The Un-carrier was recognized for its stellar customer experience—__winning the top spot for customer care__ among U.S. mobile network operators for the 12th consecutive time by J.D. Power. By the end of 2023, T-Mobile had claimed __a total of 26 J.D. Power awards for customer service__—more care wins than any other U.S. wireless provider. We also celebrated our own employees in 2023 with the inaugural __Difference Maker Award__, a program that recognizes top-performing teams by giving them $50,000 they can donate to community projects of their choice, in the communities they serve. T-Mobile also hit the halfway mark in its __Hometown Grants__ program, with a whopping 250 towns across 43 states receiving funding toward community development projects like youth education programs, health and wellness initiatives, and public art installations. Since launching the initiative in April 2021, the Un-carrier has awarded __more than $11M in grants__ and has helped create dozens of jobs and tens of thousands of volunteer hours through community-driven initiatives. Along with a year of milestones and recognition, T-Mobile really showed its commitment to communities. One example was when __we stepped up to help people on Maui.__ Our company’s swift response following the devastating wildfires that ravaged the island included dozens of employees on our Community Support team who were on the ground handing out thousands of devices with two months of free service, chargers, headlamps, masks, water, and other supplies. At the same time, our network and operations teams worked with local response coordinators to get critical connectivity up and running with VSATs (very small aperture terminals) across the island and a COW (Cell on Wheels) in Lahaina. In the face of tragedy, T-Mobile employees confronted the challenge head-on, __restoring connectivity and enabling people to locate their loved ones__ at a critical time. ## Leading 5G enterprise solutions __In 2023, T-Mobile for Business achieved remarkable success, establishing itself as a leader in the telecommunications industry through innovative solutions and exceptional customer experiences all powered by our award-winning 5G network.__ Along with securing the highest business postpaid phone net adds in company history, our small and medium business teams also delivered their highest total net adds (across all products) in 2023—__while also taking #1 in customer satisfaction by J.D. Power in Q3.__ __Our enterprise business saw notable growth in key verticals__ like healthcare, supporting mission-critical use cases with the launch of healthcare’s first-ever hybrid 5G network solution at Boston Children’s Hospital. We also grew our business in the federal, state, and local space and added new education customers as well. __In Q2, the U.S. Department of Veterans Affairs selected T-Mobile as its primary wireless provider__, extending our collaboration with the VA for another nine years. In Q3, we fueled growth in higher education, partnering with Seattle University and Bradley University to expand 5G access for students, faculty, and staff on and off campus. __And in Q4, we experienced double-digit quarter-over-quarter growth in new public safety accounts like First Responders.__ By year-end, our public safety base was 2.5 times larger than the previous year—a significant milestone. On top of seeing massive success in 2023, we also launched __T-Mobile Secure Access Service Edge (SASE)__ with two industry-first capabilities for businesses and government organizations: T-SIMsecure and T-Mobile Security Slice. T-SIMsecure, a SIM-based SASE solution, reduces complexity for IT while T-Mobile Security Slice delivers an incremental layer of security and control. __And through our 5G Advanced Network Solutions (ANS), we continued to innovate and literally change the game in 2023.__ We became the PGA of America’s official 5G innovation partner to enhance how fans experience the game and improve gameplay for coaches with real-time analytics and AR-enabled visual aids, all using our Hybrid 5G network. We also worked with SailGP to deliver reliable communications including 125 IoT sensors on catamarans and 5G-enabled cameras. With the low latency and high capacity of T-Mobile’s 5G network, SailGP’s systems were able to process over 300,000 data points per second, resulting in 48B data points per race day. We successfully demonstrated the commercial application of network slicing at the Las Vegas Grand Prix, one of the largest global sporting events of the year. Our network slice enabled seamless transactions across 230 point-of-sale (POS) terminals for 100,000 fans daily. __With 5G ANS, we’re uniquely positioned as a solutions leader who can meet the needs of Chief Information Officers__ with the only nationwide 5G tri-band SA network for slicing, the most distributed network, and a suite of advanced technology solutions that are redefining what’s possible.  Callie Field President, Business Group  Deeanne King (left)EVP & Chief People Officer ## A force for good As the Un‑carrier, we’re committed to using our network, scale, and resources for good while building a more connected, equitable, and sustainable future for all.  Janice V. Kapner EVP & Chief Communications & Corporate Responsibility Officer Project 10Million Equity in Action Sustainability Goals  ### Bridging the Digital Divide With Purpose Connectivity is essential in today’s digital-first world, so we’re doing our part to help close the digital divide. In 2020 [T‑Mobile launched Project 10Million](https://www.t-mobile.com/news/community/how-project-10million-continues-to-help-kids-overcome-the-digital-divide), a $10.7B initiative offering free internet connectivity to students who lack equal access. By the end of 2023, T‑Mobile connected nearly __6M students__ across the U.S. and invested __$6.4B__ through Project 10Million and other education initiatives. We also support __Welcome.US__, a digital equity initiative that connects immigrants and refugees with crucial supplies and services needed to start their new lives in the U.S. We have pledged to provide up to 200,000 lines of free talk and text service for refugees and partnered with Google to offer wireless devices.  ### Strength in Who We Are We embed Diversity, Equity, and Inclusion (DE&I) into everything we do, from hiring and developing talent to embracing a diverse workforce that fuels our Un‑carrier spirit. Our __Equity in Action (EIA)__ plan serves as our five-year roadmap for prioritizing our people first and placing DE&I at the center of everything we do. By the end of 2023, we successfully met __80% of our 54 EIA promises__ and are on track to complete the remaining promises by 2025. Recognized as a military-friendly employer, we’re dedicated to hiring and building lasting careers for those who have served, and by the end of 2023, we met our goal of hiring __10,000 veterans and military spouses.__ And in recognition of creating an equitable workplace, __T‑Mobile received a score of 100%__ on the Human Rights Campaign’s 2023-2024 Corporate Equality Index and on the Disability:IN 2023 Disability Index. In 2023, T‑Mobile was accepted into the __Billion Dollar Roundtable__, a nonprofit that recognizes corporations for efforts to create supply chain diversity.  ### Prioritizing Our Planet T‑Mobile was the first in U.S. wireless to set a goal to achieve net-zero emissions target (validated by the Science Based Targets initiative) across the company’s entire footprint by 2040. In 2023, we continued to make progress toward net-zero emissions and have reduced total scope 1, 2, and 3 emissions by 30% since 2020. In recognition of this work, JUST Capital ranked T‑Mobile #31 overall on its 2024 list of America’s most JUST companies—__and we ranked #1 in the telecommunications industry for environmental impact.__ T‑Mobile also received an A- on our 2023 CDP Climate Change response, __ranking number one out of 400 companies__ on USA Today’s first-ever America’s Climate Leaders list and was named one of Newsweek’s America’s Most Responsible Companies. 23 23 23 23 ## Room to run As we continue into the next chapter of the Un‑carrier, our mission remains the same: __to be the best in the world at connecting customers to their world.__ Our 2023 results are proof that it’s better over here at T‑Mobile—for customers, employees, and investors. We’re winning share at record rates, and we will continue to take advantage of our momentum to keep growing and delivering profitable results—while acting as a champion for customers and the industry. The pace of innovation right now is incredible and what customers want and need is changing rapidly. As we look ahead to 2024 and beyond, T‑Mobile will continue to deliver __new, innovative, high-value experiences for consumers and businesses__—all powered by the leading overall network in the country. We also remain fiercely committed to building a __connected and sustainable future__ where everyone can thrive. We’re entering a period of enormous value creation, driven by our continued growth and network leadership, and building on the completion and success of our historic merger. This is our time to lead the industry where no one has gone before, and T‑Mobile is uniquely positioned to do it at scale—and earn customers for life. 24 24 24 24  We won't (ever) stop! CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS This 2023 Annual Report includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements, other than statements of historical fact, are forward-looking statements subject to risks and uncertainties that may cause actual results to differ materially. For more information, please see “Cautionary Statement Regarding Forward-Looking Statements” in our annual report on Form 10-K for the year ended December 31, 2023. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen with an Expert __Get guided support over the phone or while shopping in-store__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. 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