For a limited time, customers who switch (bring your number) to T-Mobile from an eligible postpaid carrier (AT&T, Verizon, Spectrum, Claro, Liberty (Puerto Rico), Xfinity or UScellular) can bring their eligible phone and we will reimburse you up to $800 per line on the remaining device payment balance (up to 8 voice lines) via virtual prepaid card (card usually takes 15 days). With Keep and Switch, you can keep your 5G phone, keep your number AND get the 5G experience your phone deserves on America’s largest and fastest 5G network.

Cell phones have unique software and in some cases hardware for each wireless carrier’s network is different and not compatible with one another. We’ve already done the work to check that all phones listed as eligible work great when they’re brought to T-Mobile. We will continue to work with phone manufacturers to enable more devices to easily move between carrier networks and still deliver the awesome experience T-Mobile is known for.

To qualify for T-Mobile to reimburse your remaining device payment balance, up to $800, you must:

• Have a device financing agreement on an eligible device with AT&T, Verizon, Spectrum Claro, Liberty (Puerto Rico), Xfinity or UScellular and have had the agreement for at least 90 days on that network.
• Activate a new voice line on a qualified rate plan. All plans currently sold by T-Mobile are eligible with some exclusions. Talk to our customer support team to see which plan is best for you.
• Before you bring (port) your number to T-Mobile, ensure your phone is unlocked and ready to go on our network. It’s quick and easy to check your phone’s compatibility here.
  • For customers with phones locked to the carrier (AT&T, Claro, Liberty (Puerto Rico), Spectrum & Xfinity) you will have to pay off your phone, request unlock from your previous carrier, and wait for your unlock request to be granted (typically takes 1-3 days) prior to bringing (porting) your number over. Bringing (porting) your number to T-Mobile prior to unlocking your phone will result in loss of access to service on the T-Mobile network due to your current incompatible locked phone.
• Download a PDF of your most recent bill that shows your phone’s financing details including the previous carrier’s name & phone number, phone’s make & model, phone’s payment balance, phone financing start date (showing a minimum of 90 days with prior carrier or number of payments made).
• Bring (port) your number over to T-Mobile only after you have confirmed your phone is unlocked.
  • Phone numbers previously reimbursed for Family Freedom or Keep and Switch and later ported to another carrier are eligible to submit for reimbursement again after two years has passed since your last approval and reimbursement via either Family Freedom or Keep or Switch.
• Submit for reimbursement at www.switch2t-mobile.com within 30 days of activation.

Yes! We offer Protection<360> just for customers that bring their own device from another carrier. Speak to one of us to find out more and how to enroll.

• Apple iPhone: 12 mini, 12, 12 Pro, 12 Pro Max, 13 mini, 13, 13 Pro, 13 Pro Max, SE (2022), 14, 14 Plus, 14 Pro, 14 Pro Max, 15, 15 Plus, 15 Pro, 15 Pro Max, 16, 16 Plus, 16 Pro, 16 Pro Max
• Google Pixel: 5, 5a, 6, 6 Pro, 6a, 7, 7a, 7 Pro, 8, 8 Pro, 9, 9 Pro XL, 9 Pro, 9 Pro Fold
• Samsung Galaxy: S20 5G, S20 FE, S20+, S20 Ultra, S21, S21 FE, S21+, S21 Ultra, S22, S22+, S22 Ultra, S23, S23 FE, S23+, S23 Ultra, S24, S24+, S24 Ultra, S24 FE, Note20, Note20 Ultra, Z Fold2, Z Flip3, Z Fold3, Z Flip4, Z Fold4, Z Flip5, Z Fold5, Z Flip6, Z Fold6
• Motorola: edge, edge+, razr - 2023, razr+ - 2023, razr – 2024, razr+ 2024

Yes! This promo is available to T-Mobile for Business customers with 12 lines or less and has the same requirements as our consumers.

All plans currently sold by T-Mobile are eligible with some exclusions. Talk to us to see which plan is best for you.

Currently Keep and Switch is only available for previous customers from AT&T, Verizon, Spectrum, Claro, Liberty (Puerto Rico), Xfinity or UScellular. If you are moving from any other carrier and are interested in our other great switching promos, our Family Freedom program might be right for you. Learn more here.

This is a limited time promotion.

No, Verizon phones purchased from a Verizon authorized retailer are automatically unlocked after 60 days from purchase and activation.

You need to have your previous device on a device payment plan for at least 90 days with AT&T, Verizon, Spectrum, Claro, Liberty (Puerto Rico), Xfinity or UScellular be eligible for reimbursement via Keep and Switch.

Depending on your phone’s purchase type from a UScellular authorized agent or reseller your locking period will vary. For the latest device unlocking policy visit here. You can request a device unlock from UScellular Customer Service before 120 days if you pay your device off in full and your account is in good standing.

After successful submission and once your promotion eligibility requirements have been verified (typically takes up to 15 days from submission), you will receive an SMS confirming you have been approved and should expect your reimbursement within 1 – 3 days via virtual prepaid card from the receipt of your approval SMS.

Yes! Your AT&T phone is currently locked, and you cannot unlock the phone until you pay your phone off. Prior to bringing (porting) your number over to T-Mobile, you will need to:

1. Download a PDF of your most recent bill that shows your device financing details.
   • The PDF must include the following to be eligible for reimbursement:
   • AT&T as your previous carrier’s name, phone number that you will bring (port) to T-Mobile, the phone’s make & model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made).
2. Pay off your device with AT&T:
   • Go to your AT&T account overview and select See my bill.
   • Scroll to and select Manage installment plan under Billing & payment options.
   • Review your installment details. Or select Make a plan payment to pay off your remaining balance.
3. Wait up to 48 hours.
4. Request unlock - To submit an unlock request, visit www.att.com/deviceunlock to review unlock eligibility requirements and submit an AT&T Device Unlock request. Requests may take up to two business days to complete. If you’ve already submitted an unlock request, check the status of your request at www.att.com/deviceunlockstatus/.
5. Follow all steps provided by AT&T to unlock your device once your unlock request has been approved.

We will cover up to $800 and you will be responsible for any remaining portion of your device payment plan balance that exceeds $800. Depending on your carrier, you may need to pay off your device payment plan prior to being able to unlock your phone.

Yes! Your Claro phone is currently locked, and you cannot unlock the phone until you pay your phone off. Prior to bringing your number over to T-Mobile, you will need to:

1. Download a PDF of your most recent bill that shows your device financing details.
   • The PDF must include the following to be eligible for reimbursement:
     • Claro as your previous carrier’s name, phone number that you will bring (port) to T-Mobile, the phone’s make & model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made). Pay off your device with Claro:
     • Visit Claro Service Center to complete device pay off.
2. Request unlock - To submit an unlock request, contact Claro Customer Service / Live Chat or complete an online application.
3. Follow all steps to unlock your device once your unlock request has been approved.

Yes! Your Liberty (Puerto Rico) phone is currently locked, and you cannot unlock the phone until you pay your phone off. Prior to bringing your number over to T-Mobile, you will need to:

1. Download a PDF of your most recent bill that shows your device financing details.
   • The PDF must include the following to be eligible for reimbursement:
     • Liberty (Puerto Rico) as your previous carrier’s name, phone number that you will bring (port) to T-Mobile, the phone’s make & model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made). Pay off your device with Liberty (Puerto Rico):
     • Go to your Liberty (Puerto Rico)/ ATT account overview and select Mobile Client: My Account.
     • Scroll to and select Manage installment plan under Billing & payment options.
     • Review your installment details. Or select Make a plan payment to pay off your remaining balance.
2. Wait up to 48 hours.
3. Request unlock - To submit an unlock request, you will use AT&T’s unlock steps.
   • Visit www.att.com/deviceunlock to review the requirements and submit a Liberty (Puerto Rico) Device Unlock request. Requests may take up to two business days to complete. If you’ve already submitted an unlock request, check the status of your request at www.att.com/deviceunlockstatus/.
4. Follow all provided by Liberty (Puerto Rico) / AT&T steps to unlock your device once your unlock request has been approved.

Yes! Your XFINITY phone is currently locked, and you cannot unlock the phone until you pay your phone off. Prior to bringing your number over to T-Mobile, you will need to:

1. Download a PDF of your most recent bill that shows your device financing details.
   • The PDF must include the following to be eligible for reimbursement:
   • XFINITY as your previous carrier’s name, phone number that you will bring (port) to T-Mobile, the phone’s make & model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made) Pay off your device with XFINITY:
   • From your online account or the app, select "Devices".
   • Choose the device you want and view details.
   • Select "Make Additional Payment".
   • Enter the additional amount you want to pay.
2. Wait 24 hours.
3. Request unlock - contact a Xfinity Mobile specialist via chat or text at (888) 936-4968 to request the unlock.
4. Follow all steps to unlock your device once your unlock request has been approved.

No, you can either choose to get reimbursed for your current phone’s remaining device balance via Keep and Switch when you bring your eligible phone and number with you or take part in one of our current phone promotions. Talk tour customer support team to see what makes the most sense for you!

Yes! Your Spectrum phone is currently locked, and you cannot unlock the phone until you pay your phone off. Prior to bringing your number over to T-Mobile, you will need to:

1. Download a PDF of your most recent bill that shows your device financing details.
   • The PDF must include the following to be eligible for reimbursement:
   • Spectrum as your previous carrier’s name, phone number that you will bring (port) to T-Mobile, the phone’s make & model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made) Pay off your phone with Spectrum:
   • Sign into your Spectrum Mobile account.
   • Choose the “Devices: tab and then select the device you wish to make a payment on.
   • Select “Make Additional Payment”.
   • Enter the amount you wish to pay and then choose “Submit”.
2. Wait 24 hours.
3. Request unlock - Contact Spectrum at (833) 224-6603.
4. Follow all steps to unlock your device once your unlock request has been approved.