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Use JUMP! Upgrades to get the latest smartphones and tablets, after 12 months or once you’ve paid off half of your device. JUMP! Upgrades are part of many benefits you enjoy with Protection 360®, which also includes comprehensive device and content coverage. See full terms ## Upgrade to the latest device. __JUMP! Upgrades:__ Qualifying service plan with financed device and trade‐in of an eligible device in good working order required. Eligibility applies after 12 months or when 50% of the EIP balance has been paid. Offer may not be available in all locations. Device pricing may vary based on approved credit. JUMP! Upgrades from T-Mobile; trade-in benefits through CWork Solutions, LP. Program fees paid to CWork Solutions, LP. Protection 360®: Must enroll within 30 days of making qualified T-Mobile device purchase, lease or finance, subject to Visual Mechanical Inspection. Pricing from $7-$26 per month depending on device tier. For accidental damage or loss/theft, up to 3 claims in any 12-month period based on the date of the first repair or replacement, and any accidental damage claims serviced through AppleCare Services will count toward this limit. Service fee/deductible of up to $249. $0 service fee/deductible for hardware service (mechanical breakdown) claims and no claim limit for this type of claim. $5 processing fee collected by T-Mobile when devices are exchanged through T-Mobile. $1,500 per claim limit applies. Cancel at any time. Taxes additional. For complete coverage details, including Obligor information, limitations and exclusions, please visit mytmoclaim.com/terms. ## Download these apps to take advantage of all your benefits. ### TechPHD by Assurant® Get instant access to live technical support for all your connected devices along with tips to get the most out of your T-Mobile phone. [](https://apps.apple.com/app/apple-store/id1226629284) [](https://play.google.com/store/apps/details?id=com.tmobile.techphd&referrer=utm_source%3DTMO.combadge) ## TechPHD by Assurant® ### McAfee® Security for T-Mobile Enjoy peace of mind with comprehensive mobile security. This app helps keep your data private, protects you from threats on the web, and assists with locating a lost or stolen device. [](https://apps.apple.com/app/apple-store/id1232419615) [](https://play.google.com/store/apps/details?id=com.wsandroid.suite.tmobile&referrer=utm_source%3DTMO.combadge)  ## McAfee® Security for T-Mobile ## Frequently Asked Questions - ### How I file a claim? Customers may file a claim online at mytmoclaim.com, through the Protection 360® app by Assurant®, or by calling 1-866-866-6285. For loss/ theft claims, you may need to call T-Mobile to suspend service. You may be required to disable the Find My/ Find My iPhone feature prior to making a claim and before sending back a claimed device. Remember to file a claim within the time frame indicated in your coverage documents. You will need the following information: - Make, model, IMEI and details about what happened to your damaged or lost device - Contact info (Have your my.t-mobile.com user ID and password handy so we can verify your identity. We may ask you for your picture ID in the claims process.) - Payment method for service fee/deductible - Shipping information (domestic U.S. only) You may be required to provide additional documentation (such as a proof of loss form) to process your claim. - ### What potential threats does McAfee@ Security for T-Mobile protect my device from? McAfee® Security for T-Mobile with ID Theft Protection helps you: - Keep your identity and devices secure against online threats, including the latest viruses and malware - Steer clear of phishing websites by blocking malicious websites automatically so you can browse safely - Be warned of unsecured Wi-Fi connections and hotspots - Scan and monitor your personal data online with breach alerts and protection tips - Cancel and reissue wallet contents like ID, credit cards, medical cards and more if you lose your wallet - Get guidance and support restoring your identity if it’s stolen with dedicated ID restoration agents - Cover qualifying ID recovery costs like lost wages, legal fees, and fraudulent bank charges with $1M Identity Fraud Reimbursement* \*Feature not available to residents of New York. Subject to the terms and conditions of the applicable insurance policy. - ### Once my claim is approved, what are my service options? When you file a claim, we’ll present you with the replacement options available to you, which may include service through Apple for eligible devices, device replacement through JUMP! Upgrades, advanced exchange replacement by mail and in-store repair. If your claim is authorized for replacement: - It’ll be with a reconditioned one of like kind and quality. If a reconditioned device isn’t available, we’ll replace it with a new device of like kind and quality. Device color may vary depending on availability. - It’ll be shipped the next business day, when available, at no additional cost to you once your claim is approved by Assurant. - You’ll have 10 days to return your damaged device. Otherwise, a nonreturn fee will apply. Instructions on how to return the device and prepaid shipping materials will be provided. If your claim is authorized for in-store repair: - You’ll receive a notification with repair location information to have your device repaired. - Replacement parts used for repairs will come from our authorized servicer’s inventory. This may include reconditioned, rebuilt or new parts of like kind and quality to the original device parts. - ### What devices does McAfee@ Security for T-Mobile with ID Protection support? McAfee® Security for T-Mobile with ID Protection supports PCs, Macs, smartphones, and tablets: - iOS phones and tablets - Android™ phones and tablets - Windows® computers - Macintosh® computers - ### When can I add Protection 360®? You may enroll while making a qualified T-Mobile device activation, purchase, lease or finance. If you’d like to enroll afterward, or if you’re bringing your own device, it must be within 30 days of your transaction and the device will need to pass a visual and mechanical Inspection in a T-Mobile store. Enrollment is optional, may be canceled at any time, and isn’t required to activate, purchase or finance the device or obtain T-Mobile wireless services. Please remember to make or receive a call, send a text, or access data on the device (not using Wi-Fi) to verify that your device is active on the T-Mobile network. Additionally, there are occasional "open enrollment" periods. Qualifying events apply to new customers and existing customers who are upgrading their device. Protection 360® is not available for prepaid customers. - ### How many devices are covered under McAfee@ Security for T-Mobile with ID Protection? You can add the McAfee® Security for T-Mobile with ID Protection software to up to 10 eligible household devices. - ### Can T-Mobile for Business accounts purchase Protection 360®? Yes! Protection 360® may be added to eligible devices on business lines. - ### How much does Protection 360® cost per month? The costs can range from $7 to $26 (+ applicable tax) a month, per device depending on the type of device you have. - ### How does the JUMP!@ Upgrade benefit work? JUMP!® Upgrade is an exclusive benefit for T-Mobile Protection 360® customers, that lets you upgrade your EIP financed device more often. With JUMP!® Upgrade, you are eligible to upgrade your current device once you've paid 50% of the device cost. Then at time of upgrade, the remaining EIP balance will be paid off. - ### How do I get unlimited replacements through Protection 360®? As a Protection 360® customer, if you purchase an eligible screen protector from T-Mobile on the same day you enroll in Protection 360® or after, you can get it replaced in-store at no additional cost. (This excludes liquid glass screen protectors.) - ### What do I get with the Protection 360® app by Assurant®? As part of Protection 360® you get access to a host of extra benefits available in the Protection 360® app by Assurant®: - Access to unlimited live technical support via call or chat for all of your smart devices - View your coverage details - File and track a claim - Troubleshoot your device with helpful device-specific step-by-step guides __Make sure you download and register the Protection 360® app by Assurant® today.__ - ### How does AppleCare Services work? If you purchase Protection 360®, Apple® may provide service and technical support for eligible devices through AppleCare Services. If AppleCare Services is provided to you, this service is available during the first 24 months from the date you enroll in Protection 360® and as long as your plan coverage remains uninterrupted. - ### What is McAfee@ Security for T-Mobile with ID Theft Protection? McAfee® Security for T-Mobile, accessible via the [McAfee® Security for T-Mobile app](https://play.google.com/store/apps/details?id=com.wsandroid.suite.tmobile&referrer=utm_source%3DTMOFAQ), provides powerful privacy and identity protection to give you the confidence to explore freely online – anywhere, anytime. T-Mobile offers our customers identity protection, multi-device online threat protection, safe browsing, and password protection. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen while on a call or in store __Get guided support from an Expert in real time__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. 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You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications ## Upgrade to the latest device. __JUMP! Upgrades:__ Qualifying service plan with financed device and trade‐in of an eligible device in good working order required. Eligibility applies after 12 months or when 50% of the EIP balance has been paid. Offer may not be available in all locations. Device pricing may vary based on approved credit. JUMP! Upgrades from T-Mobile; trade-in benefits through CWork Solutions, LP. Program fees paid to CWork Solutions, LP. Protection 360®: Must enroll within 30 days of making qualified T-Mobile device purchase, lease or finance, subject to Visual Mechanical Inspection. Pricing from $7-$26 per month depending on device tier. For accidental damage or loss/theft, up to 3 claims in any 12-month period based on the date of the first repair or replacement, and any accidental damage claims serviced through AppleCare Services will count toward this limit. Service fee/deductible of up to $249. $0 service fee/deductible for hardware service (mechanical breakdown) claims and no claim limit for this type of claim. $5 processing fee collected by T-Mobile when devices are exchanged through T-Mobile. $1,500 per claim limit applies. Cancel at any time. Taxes additional. For complete coverage details, including Obligor information, limitations and exclusions, please visit mytmoclaim.com/terms. ## TechPHD by Assurant® ## McAfee® Security for T-Mobile  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications