Get the most out of your device protection.

Protection from loss, theft, accidental damage and hardware service (mechanical breakdown)
TechPHD by Assurant®
McAfee® Security for T-Mobile
Upgrade when you want (JUMP! and JUMP! Plus customers only)
AppleCare Services (eligible iOS customers only)

Download these apps to take advantage of all your benefits.

TechPHD by Assurant®

Get instant access to live technical support for all your connected devices along with tips to get the most out of your T-Mobile phone.

McAfee® Security for T-Mobile

Enjoy peace of mind with comprehensive mobile security. This app helps keep your data private, protects you from threats on the web, and assists with locating a lost or stolen device.

Frequently Asked Questions

Customers enrolled after 7/14/2013 may file a claim online, through the Tech PHD app, or by calling 1-866-866-6285. Customers enrolled before 7/14/2013 may file a claim online, through the Tech PHD app or call 1-866-268-7221.
 

You will need the following information:
 

Your device's mobile number
Device manufacturer, make, model and storage capacity (for iOS only)
Device IMEI
Credit card, debit card, or eCheck for service fee/deductible

With the new “Personal Help Desk” accessible via the Tech PHD app, you get personal, immediate technical and diagnostic support (via chat, phone and self-serve resources) for your connected devices like printers, routers, TVs and game consoles. Support for connected devices is limited to setup, configuration or resolution of a home network connectivity issue.

McAfee® Security for T-Mobile, accessible via the McAfee® Security for T-Mobile app, provides lost device location and management, data protection, password management, and battery optimization on up to 10 compatible devices. Only T-Mobile offers our customers ID theft protection, multi-device virus protection, app scanning and safe browsing.

McAfee Security for T-Mobile with ID Protection helps you:

  •  Keep your identity and devices secure against the latest viruses, malware, and online threats.
  • Ensure apps aren’t more intrusive than expected through Data Exposure Reputation.
  • Check for URL, developer reputation and risky app sources, using App Trust Reputation.
  • Remove risky apps with one-tap uninstall.
  • Get warned when apps are stealing your data and easily quarantine bad apps.
  • Block infected and phishing websites.
  • Be warned of unsecured Wi-Fi connections and hotspots.
  • ID Protection has proprietary technology scans online black markets and alerts when your personal or financial info are at risk. Email monitoring available in phase 1, additional monitoring elements to be added in phase 2.
  • Lost Wallet helps you cancel and reissue wallet contents like ID, credit cards, medical cards and more if you lose your wallet.
  • ID Restoration Service: Dedicated agents provide guidance and can even act on your behalf to help you restore your identity if it’s stolen.
  • $1M insurance Reimburses you for qualifying ID recovery costs like lost wages, legal fees, and fraudulent bank charge (*** Subject to the terms and conditions of the applicable insurance policy).

McAfee Security for T-Mobile with ID Protection supports PCs, Macs, smartphones, and tablets:

  • iOS phones and tablets
  • Android™ phones and tablets
  • Windows® computers
  • Macintosh® computers

You can add the McAfee Security for T-Mobile with ID Protection software to up to 10 eligible household devices.

Device Protection may only be added during a “qualifying event”. Typically, this is within 14 days of the purchase (order date) of a T-Mobile USA branded device from an authorized T-Mobile channel (T-Mobile retail stores nationwide, authorized postpaid dealers, Costco, Customer Care, My.T-Mobile.com and Telesales). Additionally, there are occasional “open enrollment” periods. Qualifying events apply to new customers and existing customers who are upgrading their device.

Yes! PDP Plus or JUMP! Plus may be added to eligible devices on business lines.

JUMP! is an exclusive program for T‐Mobile customers that lets you upgrade your EIP financed device more often AND includes enrollment in Premium Device Protection. With JUMP! Upgrades, you can upgrade your current device once you've paid 50% of your device cost and any remaining EIP balance will be paid off.

T-Mobile customers with JUMP! or Premium Device Protection featuring AppleCare Services purchased on or after March 26, 2017 will enjoy these benefits:

  • Service and support direct from Apple.
  • 24/7 priority access to Apple experts via chat or phone.
  • Software support for iOS, iCloud, and Apple-branded iOS apps.
  • Hardware coverage for your iPhone or iPad, battery, and included accessories.
  • Apple-certified repair or replacement with Express Replacement Service.
  • Service at Apple Stores and Apple Authorized Service Providers.
  • Access to lower service fees - $29 for iPhone accidental screen damage for first two screen repairs, $99 for any other iPhone accidental damage; $49 for iPad accidental damage.

T-Mobile customers who purchase Premium Device Protection featuring AppleCare Services on or after March 26, 2017 on a qualified T-Mobile Apple device have AppleCare Services included. You can also get AppleCare Services when you add JUMP! or Premium Device Protection featuring AppleCare Services within 14 days of a qualified T-Mobile Apple device purchase.