New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

The hardest part of getting a new device will be picking a favorite. Shop now for a new device or learn more about how to buy.

Before you buy

Ready to buy?

  • If you're not yet part of the T-Mobile family, join us!
  • Already with us? Log in to your account to shop.

Order already on its way?

  • If you're new to T-Mobile and haven't yet created your account, check your order status with your:
    • Order number
    • Billing Zip Code
    • Last name
  • If you've already created your account, log in to your account to check your order status. 

Orders requiring a signature upon delivery FAQs


When is ‘Signature Required’ for order delivery?

A signature requirement is added to high value orders to help protect against theft. In general, if the order includes a smartphone, it’s likely a signature will be required at delivery. The signature requirement is determined by the T-Mobile distribution center during shipping.


How will I know my order has shipped with Signature Required for order delivery?


If you purchased a device, especially a smartphone, it is highly likely a signature will be required.  We will alert you if ‘signature is required during delivery’ in the order confirmation and order shipped notifications sent by T-Mobile via email or SMS. After the order is shipped, you can also visit, enter the order tracking number from your T-Mobile Order Shipped notification, and check for the ‘Signature Required’ alert. While you’re there, check the expected delivery date set by UPS and sign-up for UPS notifications about the delivery.


Can I change the delivery address after the order is shipped?


Once the order is on its way, re-routing options may be available from UPS using their UPS My Choice service.


What do I do if the 3rd delivery attempt fails and the device I ordered gets returned to T-Mobile?


Please call T-Mobile Customer Care at 1-800-937-8997 and a we will help to re-process and re-ship your order. You will receive a refund to your original payment card for any amount T-Mobile charged for that order.  This process usually takes 7-10 days, including the refund to the payment card.

Need to return your trade-in device?

  • The fastest way is to return it at a T-Mobile store. This way, you don't have to worry about finding your label, printing it, and packing the box. 
  • If shipping is required or more convenient for you, learn how to ship us your trade-in device.

Upgrades that require shipping

  • JUMP! upgrades: Your order status in your T-Mobile account will have JUMP! upgrade displayed.
  • T-Mobile Authorized Retailer: These locations can't accept trade-ins. The store locator will indicate the type of store.
  • Other retailers: Trade-ins associated with purchases from other retailers like Apple, BestBuy, Samsung, and Walmart must be shipped.

Still need help?

  • Log in to your account online for the easiest way to upgrade, check out the video on this page for more information on how to upgrade online.
  • Visit us at a T-Mobile store 
  • Contact Us for assistance. 

Was this helpful?