If it's been a few months since you’ve created or updated your Customer PIN/Passcode and it's time for a change, we have you covered! Would you like to say goodbye to remembering a PIN/Passcode when calling customer service? Set up biometric verification today! For prepaid accounts, check out T-Mobile Prepaid Self-service options page.
On this page:
PIN/Passcode details
We use the PIN/Passcode to verify your identity when you contact customer service.
- The PIN/Passcode can be updated in the T-Mobile app or by logging in to your account on T-Mobile.com.
- The PIN/Passcode is not the same as the password you use to log in to your account on the T-Mobile app / T-Mobile.com. Check out the T-Mobile ID page for more details.
Requirements
The PIN/Passcode must have 6-15 non-sequential numbers and cannot be any of the following:
- Sequential (such as 3456789)
- Repeating (such as 4444)
- The beginning or end of the mobile number
- A mobile number on the account or your Billing Account Number
- Federal tax ID number, Social Security number, or date of birth
Update your PIN/Passcode
- Open the T-Mobile app (learn how to install the app)
- Select MORE.
- Choose Profile settings.
- Select T-Mobile ID.
- Select the PIN/Passcode section.
- Enter and confirm a new PIN/Passcode
- Select Save. You will be sent a text confirming the PIN/Passcode update request.
- Log in to your account on T-Mobile.com.
- Select the My Account dropdown.
- Choose Profile, then select the T-Mobile ID section.
- Our systems will attempt to confirm your identity using two-factor authentication methods. Select your preferred method, then select Continue.
- In the PIN/Passcode section, select Edit.
- Enter the PIN/Passcode. Re-enter to confirm.
- Select Save. You will be sent a text confirming the PIN/Passcode update request.
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