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Use this page to create and manage your T-Mobile online account. Sprint customers should continue to use for account management. If you have a Prepaid account visit Self-service options: Prepaid.

Create your T-Mobile ID

Learn how to set up your T-Mobile ID login and password so you can log in to your T-Mobile account online, your one-stop shop for managing your account. 


T-Mobile app

  1. Open the T-Mobile app.
  2. On the Welcome screen, select Get a T-Mobile ID.
  3. Enter your registration information and select Create T-Mobile ID.
  4. Enter the code from the text message we sent to your mobile device and select Next. If registering from your mobile device, the app may automatically confirm your phone number.
  5. Follow the on-screen steps to complete your registration.
Watch: How to create your T-Mobile ID

  1. Login to your account and select SIGN UP.
  2. Enter your information and select Create T-Mobile ID.
    • Email verification steps: 6-digit verification code sent to your email address given during activation. Selecting Send to a different email address will associate the email address the code is sent to and not the email address that started the registration process.
    • Phone verification steps: 6-digit verification code sent to your mobile number. Selecting Send to a different number will register the number the code is sent to and not the number that started the registration process.
    • Account PIN verification steps: Use the account 6-15 digit PIN/Passcode set up during activation.
    • Biometric verification: T-Mobile app and biometric credentials such as Face ID or fingerprint recognition.
  3. Select Next, then follow the on-screen steps to complete the registration.

Important: If you had a T-Mobile account in the past, such as a previous prepaid account or an account that was canceled, and you want to reuse the email from that account, use the steps for the Email already registered error.


T-Mobile Home Internet options


Follow these steps for T-Mobile Home Internet accounts. A T-Mobile ID can be created for each Internet line on your account.

  1. Go to
  2. Fill in your name and email that was provided during activation.
  3. Create a password.
  4. Select Create T-Mobile ID.
  5. Check your email for the 6 digit verification PIN.
  6. Enter the 6 digit verification PIN, then select Verify my email.

Note: If you are a Home Internet customer who either:

  1. Did not provide an email address for service notifications and receive a paper bill
  2. Have canceled all other lines on your T-Mobile account except Home Internet, and can no longer log in

You will need to contact customer care at 1-844-275-9310 to provide your email address to register for a T-Mobile ID.


Troubleshooting: Email already registered error


This error occurs when you’ve previously registered a T-Mobile ID account with the email address that is already registered.

  1. Try using the previous T-Mobile ID email address and the current password.
    • Do not use your mobile number to login.
    • Once logged in, you’ll be asked to Link your number to the T-Mobile ID.
  2. If you don’t remember your password, select Forgot your password.
    • A verification link is sent to your email address that you’re attempting to login with. Follow the on-screen instructions.
    • You’ll need to complete a verification step prior to setting a new password, which may include providing previously set security question answers.
    • Enter your mobile number in the link prompt.
  3. You should now be able to log in to using either your email address or phone number linked to the T-Mobile ID.
  4. If you’re unable to complete the provided steps due to errors or forgotten security question answers, Contact Us for additional assistance.

Troubleshooting: Login fails


For login issues, don't access your T-Mobile account online from a bookmark/favorites, try manually entering the website address and retry logging in. There is a limit of 30 login attempts in a 24-hour period. Business customers eligible for the Account Hub should use that instead of 

  1. Enter your login name or mobile number.
  2. Select the Forgot Password? link on the login screen.
  3. Select a method to verify your account information. Verification methods may include text message, one-time pin, security questions, or Google Authenticator. Select Continue..
  4. Once you have completed verification using the methods on this page, select a new password and log in to your account.
    • Passwords must be 8-50 characters, contain one letter, one number, a special character, and no common patterns or phrases.
  5. Update personal information as needed in Profile Settings.

Account & Line Permissions

These permissions apply to you whether you're in a store, talking with us over the phone, or managing your account online. Log in with your T-Mobile ID to manage your online settings.

These settings apply to Business accounts with SSN, Home Internet with a wireless line, and T-Mobile Money.


Roles and permissions

  • Primary Account Holder (PAH)
    • Account manager for all lines on the account.
    • Sets roles for other lines on the account.
    • This profile role is designated during the registration process.
    • Contact us to change the PAH.
  • Authorized User: Can manage the account and all lines on the account.
  • Standard User: 
    • Can access basic account information and details for your own line.
    • Can request Authorized User role (requires PAH approval)
    • Purchase international roaming passes for use on their own line (billed to account).
  • Restricted User: Can access basic account information and a usage summary for their line.
  • No Access: This setting disables access to and T-Mobile App. Note: Users associated to a line that has web/app access disabled will still be able to get support in retail stores or CARE if the user has an Authorized User role assigned.

For Home Internet-only accounts:

  • First, set up a T-Mobile ID. Go to the Home Internet sign up website.
  • Then, once registered, the Home Internet line is the default Primary Account Holder.

Change line nickname


You can log in to and update the name assigned to each line as the Primary Account Holder (PAH) on the account.

  1. Log in to your account.
  2. Select your name at the top right or My Account
  3. Select Profile.
  4. Select Line Settings.
  5. Select Preferred name.
  6. Enter the name.
  7. Select Save.

Account security

T-Mobile offers multiple options for account security to keep your account secure by adding an extra layer of protection for your online login.




It's good practice to change account passwords every few months. T-Mobile will require that you change your T-Mobile ID password if we detect that this password was used on compromised websites not related to T-Mobile.

The password requirements are: 

  • Must be between 8-50 characters
  • Must include at least 1 number
  • Must include at least 1 letter
  • Can't contain spaces
  • Can include these special characters: ~ @ # $ % ^ & * () / : ; ? , . <> !
  • Must be different from your last five passwords
To update or reset your password:
  • When prompted to change your password, update the password so that you don't get locked out of your account.
  • If your phone has a compatible biometric scanner (such as Touch ID or Face ID), you can use it on the T-Mobile app so you can sign in securely without having to remember your password.

Forgot your password? No worries! Select Forgot Password? from your T-Mobile account, and follow the prompts to reset it.


Two-step verification

  • Two-step verification requires you to pass an additional verification step when signing into your account.
  • There is a 24-hour delay between changing your two-step verification settings, and those settings becoming active. During that delay, Contact Us for authentication.
  • When Always Required is set to ON, you'll be required to complete a second verification method every time you log in.
    • This requires two-step verification setup.
    • T-Mobile reserves the right to initiate two-step authentication at any time to keep your account secure.

After setting up the two-step verification during registration, you can also use these options to authenticate:

  • Security questions: Allows you to answer security questions to confirm your identity.
  • SMS: Allows you to confirm your identity by text message to your T-Mobile phone number.
  • Fingerprint or FaceID for two-step verification if you have the T-Mobile app installed.
  • Google Authenticator
    • Google Authenticator app, available to Android 2.1 and iOS 3G and newer devices, required as a part of a two-step verification set-up.
    • To disable this option, select No thanks.
    • Once Google Authenticator is set up on your T-Mobile ID, you can complete two-step verification using the Google Authenticator app instead of SMS, Fingerprint, or FaceID.

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