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Use this page to create and manage your T-Mobile online account. Sprint customers should continue to use to manage your account. 

Create your T-Mobile ID

Learn how to set up your T-Mobile ID login and password so you can log in to your T-Mobile account online, your one-stop-shop for managing your account. 

T-Mobile app
  1. Open the T-Mobile app.
  2. On the Welcome screen, select  Get a T-Mobile ID.
  3. Enter your registration information and select Sign me up.
  4. Enter the code from the text message we sent to your mobile device and select Next.. Note, if registering from your mobile device, the app may automatically confirm your phone number.
  5. Follow the on-screen steps to complete your registration.
Watch: How to create your T-Mobile ID
  1. Go to and select SIGN UP.
  2. Enter your information and select Sign me up.
    • Email verification steps: 6-digit verification code sent to your email address given during activation. Alternatively, you can send the code to a different email address.
    • Phone verification steps: 6-digit verification code sent to your mobile number. Selecting Send to a different number will register the number the code is sent to and not the number that started the registration process.
    • Account PIN verification steps: Use the account PIN/Passcode set up during activation.
    • Biometric verification:  T-Mobile app and biometric credentials such as Face ID or fingerprint recognition.
  3. Select Next, then follow the on-screen steps to complete the registration.

Important: If you had a T-Mobile account in the past, such as a previous prepaid account, or an account that was canceled, and you want to reuse the email from that account, see the steps for the Email already registered error.

T-Mobile Home Internet options

If you add T-Mobile Home Internet to your account with a voice or mobile internet line, you can use your existing T-Mobile ID to manage your Home Internet account. If one has not been created, follow one of the alternate methods on this page.

Follow these steps for T-Mobile Home Internet only accounts.

  1. Go to
  2. Fill in your name and email that was provided during activation.
  3. Create a password.
  4. Select Sign me Up.
  5. Check your email for the registration PIN.
  6. Enter the registration PIN, then select Verify my email.
  • Note: Home Internet customers who did not provide an email address for service notifications and receive a paper bill, or have canceled all other lines on their T-Mobile account except their Home Internet and can no longer log in will need to contact customer care at 1-844-275-9310 to provide their email address to register for T-Mobile ID.


Email already registered error

This error occurs when you’ve had a previous T-Mobile ID account or email address that is already registered.

  1. Try using the previous T-Mobile ID email address and the current password.
    • Do not use your mobile number to login.
    • Once logged in, you’ll be asked to Link your number to the T-Mobile ID.
  2. If you don’t remember your password, select Forgot your password.
    • A verification link is sent to your email address that you’re attempting to login with. Follow the on-screen instructions.
    • You’ll need to provide previously set security question answers.
    • Enter your mobile number in the link prompt.
  3. You should now be able to log in to using either your email address or phone number linked to the T-Mobile ID.
  4. If you’re unable to complete the provided steps due to errors or forgotten security question answers, Contact Us for additional assistance.
Login fails

For login issues, don't access your T-Mobile account online from a bookmark/favorites, try manually entering the website address and retest. There is a limit of 30 login attempts in a 24-hour period. Business customers eligible for the Account Hub should use that instead of T-Mobile online. 

  1. Enter your login name or mobile number.
  2. Select the Forgot Password? link on the login screen.
  3. Select Text message: Send me a temporary password and select Next. If this option is not available, select the more options button.
  4. Use the code sent to in a text message to change the password and log into the account.
  5. Update your password and personal information as needed.

Account & Line Permissions

These permissions are for digital access only, if you’re talking with us over the phone or at a store, use the Billing Responsible Party & authorized users page for details. Log in with your T-Mobile ID to manage your online settings.

These settings apply to Business accounts with SSN, Home Internet with a wireless line, and T-Mobile Money.

Roles and permissions
  • Primary Account Holder (PAH)
    • Digital account manager for all lines on the account.
    • Sets permissions for other lines on the account.
    • This profile permission is designated during the registration process.
    • Contact us to change the PAH.
  • Full Access: Can manage the account and all lines on the account.
  • Standard Access: 
    • Can see basic account information and details for your own line.
    • Can request Full Access (requires PAH approval)
  • Restricted Access: Can see basic account information and a usage summary for their line.
  • No Access: No access to T-Mobile.

Home Internet only accounts

  • First, set up a T-Mobile ID. Go to the Home Internet sign up website.
  • Then, once registered, the Home Internet line is the default Primary Account Holder.
Change line nickname

You can log in to and update the name assigned to each line as the the Primary Account Holder (PAH) on the account.

  1. Log into your account.
  2. Select your name at the top right or My Account
  3. Select Profile.
  4. Select Line Settings.
  5. Select Preferred name.
  6. Enter the name.
  7. Select Save.

Account security

T-Mobile offers multiple options for account security  to keep your account secure by adding an extra layer of protection for your online login.


It's good practice to change account passwords every few months, and we require that you change your T-Mobile ID password once a year.

Password requirements

  • Must be between 8-50 characters
  • Must include at least 1 number
  • Must include at least 1 letter
  • Can't contain spaces
  • Can include these special characters: ~ @ # $ % ^ & * () / : ; ? , . <> !
  • Must be different from your last five passwords
Update or reset your password
  • When prompted to change your password, update the password so that you don't get locked out of your account.
  • If your phone has a compatible biometric scanner (such as Touch ID or Face ID), you can use it on the T-Mobile app so you can sign in securely without having to remember your password.

Forgot your password?

No worries! Select Forgot Password? on My, and follow the prompts to reset it.

Two-step verification
  • Two-step verification requires you to pass an additional verification step when signing into your account.
  • There is a 24-hour delay between changing your two-step verification settings, and those settings becoming active. During that delay, call 1-800-937-8997 for authentication.
  • When Always Require is set to ON, you'll be required to complete a second verification method every time you log in.
    • This requires two-step verification setup.
    • T-Mobile reserves the right to initiate two-step authentication at any time to keep your account secure.

Two step-verification options

After setting up the two-step verification during registration, you can also use these methods to authenticate:

  • Security questions: Allows you to set security questions to confirm your identity.
  • SMS: Allows you to confirm your identity by text message to your T-Mobile ID.
  • Fingerprint or FaceID for two-step verification if you have the T-Mobile app installed.
  • Google Authenticator
    • Google Authenticator app, available to Android 2.1 and iOS 3G and newer devices, required as a part of a two-step verification set-up.
    • To disable this option, select No thanks.
    • Once Google Authenticator is set up on your T-Mobile ID, you can complete two-step verification using the Google Authenticator app instead of SMS, Fingerprint, or FaceID.

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