Return your trade-in device

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Congratulations on your new device purchase! Trade in your old device within 30 days from when your new device shipped, or you’ll miss out on the trade-in value and promotional enrollment.

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How to return your trade-in device

The fastest way is to return it at a T-Mobile store. This way, you don't have to worry about finding your label, printing it, and packing the box. Your trade-in value and promotion are applied to your account right away. 

  • JUMP! & Yearly upgrades: Your order status will say JUMP! upgrade or Yearly upgrade in the top right.
  • T-Mobile Authorized Retailer: These locations can't accept trade-ins. The store locator tells you the type of store.
  • Other retailers: 
    • Trade-ins associated with purchases from other retailers like Apple, Samsung, and Walmart must be shipped.
    • T-Mobile kiosks inside Costco Warehouses & Sam's Club locations can't accept trade-ins.

If shipping is required or easier for you, please be aware that:

  • You’ll receive a return shipping kit to send your trade-in device back to T-Mobile.
  • You have 30 days to return your trade-in device. If the device is not received within 30 days:
    • You will not receive the one-time bill credit for the trade-in value.
    • The device promotion will be unenrolled.
    • You may see a reversal for any promotional credits already issued to your account.
  • It may take up to two billing cycles for your trade-in value to be applied to your account.
  • You'll receive trade-in device status updates via text messages and emails.
  • The estimated value may change once the device is received and assessed.
    • We'll notify you if the device value or promotional credit changes.
    • You’ll need to log into your account on T-Mobile.com to accept any new device value offers or request the return of the device.
  • Your trade-in device may not qualify if:
    • The device is reported as lost or stolen.
    • The anti-theft feature or Find My iPhone feature is turned on.
    • There's damage to the device.

 

Locate and print your label

Not logged in to your account? Check your order status and get your trade-in return shipping label. You’ll need your order number, billing ZIP Code, and last name.

Logged in to your account? You can download them from your T-Mobile.com Account or T-Life.

The Primary Account Holder can download and print shipping labels from their T-Mobile.com Account.

  1. Log in to your T-Mobile account.
  2. Select Account from the top navigation, then choose Activity.
  3. Find the activity labeled TRADEIN_RETURNS and select Download PDF.
    • Select Account (All Lines) to filter by phone number.
    • A PDF with the label will open in a browser window or download for you to print.

The Primary Account Holder can download and print shipping labels in T-Life.

  1. Open T-Life and select the Manage tab.
  2. Under Billing and payments, choose Account activity.
  3. Find the activity labeled TRADEIN_RETURNS and select Download Transaction Details.
    • Select the Three Lines to filter by phone number.
    • A PDF with the label will open in a browser window for you to download or print.

If you haven't set up a T-Mobile ID, you’ll want to do this as soon as you receive your order.

 

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