1. Open T-Life and choose the Connect tab.
2. Select the SyncUP DRIVE in the Things section.
3. View the device location on the map.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP DRIVE in the Things section.
3. Choose Manage in DRIVE to switch to the SyncUP DRIVE app.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. The location will appear on the map.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Select Virtual Boundaries and choose to add a new one.
4. Use the map or enter the address to your desired location.
5. Enter the rest of the information, like a boundary name and included devices, then choose Save.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose Get Directions.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose Location History.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose the desired tracking mode.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose the Gear icon and select Tracker Notifications > Light Sensor.
4. Choose if you want the light sensors to detect Dark to Light, Light to Dark, or both light event types.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose the Gear icon and select Tracker Notifications > Motion Alert.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose the Bell icon.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose the Gear icon and select Location Refresh.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose the Gear icon and select Tracker Notifications.

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose the Gear icon and select Cusomize to change the following:
   • Tracker Type
   • Image Type
   • Avatar
   • Device Name

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose the Gear icon and select Device Information.

1. Open T-Life.
2. From anywhere in the app, shake your phone and select Report a bug.
3. Choose Connect > SyncUP TRACKER to report an issue with your SyncUP TRACKER device or app.
   

1. Open T-Life and choose the Connect tab.
2. Select the SyncUP Tracker in the Things section.
3. Choose the Gear icon and select Help Center.

Sign up

1. Open T-Life and select the Manage tab.
2. Under Benefits, choose Scam Shield.
3. Select Upgrade to Scam Shield Premium > Upgrade to Premium and follow the on-screen steps to complete sign-up.

Unsubscribe

1. Open T-Life and select the Manage tab.
2. Under Benefits, choose Scam Shield.
3. Select Scam Shield Settings.
4. Choose Subscription > Remove Scam Shield Premium.
5. Confirm removal by selecting Downgrade > Got it.

1. Open T-Life and select the Manage tab.
2. Under Benefits, choose Scam Shield.
3. Select the toggle next to Scam Block to turn it on or off.

1. Open T-Life and select the Manage tab.
2. Under Benefits, choose Scam Shield.
3. In the Recent activity section, select See all.
4. Choose the desired call and select Report Caller.
5. Select the appropriate category that best represents the type of call, and then choose Report.
6. Premium users only: Choose Add this number to blocked list to block future calls from this number.

While there’s no option to report spam texts in the Scam Shield app, we have other options to report spam messages.

1. Open T-Life and select the Manage tab.
2. Under Benefits, choose Scam Shield.
3. Select Allowed numbers, then choose the Menu icon with three dots:
   • To add, enter the 10-digit number or find the number on the call list, then select Add.
   • To delete, select the desired number in the list, then select Delete.

1. Open T-Life and select the Manage tab.
2. Under Benefits, choose Scam Shield.
3. Select Caller ID.
4. Use the toggle to turn Incoming caller ID on or off. This does not impact Outgoing caller ID.

Blocked number lists are stored on the network and automatically transfer to new devices.

1. Open T-Life and select the Manage tab.
2. Under Benefits, choose Scam Shield > Blocked numbers.
3. Select the Menu icon with three dots to Add or Delete a contact from the blocked list.
   • To add, enter the 10-digit phone number or find the contact on the call list and choose Add.
     
   • To delete, select the desired number and choose Delete.

To avoid Spam calls from ringing the device, Premium Subscribers can choose categories of calls to send directly to voicemail without ringing.

1. Open T-Life and select the Manage tab.
2. Under Benefits, choose Scam Shield.
3. Select Block spam categories.
4. Choose the toggle next to a category to turn it on or off.

To receive additional information from unknown numbers, Premium Subscribers can look up a number from our Caller ID databases. Not all numbers have a Caller ID name. If a number doesn't return a Caller ID name, it's because the number owner chose not to add this information.

1. Open T-Life and select the Manage tab.
2. Under Benefits, choose Scam Shield.
3. Select Reverse Number Lookup.
4. Enter the 10 digit number and select Lookup.

Premium Subscribers can forward calls directly to voicemail without ringing. This does not block the number and callers can leave a voicemail.

1. Open T-Life and select the Manage tab.
2. Under Benefits, choose Scam Shield.
3. Select Send directly to voicemail, then choose the Menu icon with three dots:
   • To add, enter the 10-digit number or find the number on the call list, then select Add.
   • To delete, select the desired number in the list, then select Delete.