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When you're on an eligible plan you can enjoy all your favorite movies and TV shows with Netflix on Us

 

Eligible plans & requirements

If you have one of the following taxes and fees included plans, you get a single subscription on your account of Netflix on Us! Check out what Netflix subscription you get with your T-Mobile plan.

For more details about the differences between Netflix plans, visit the Netflix Plans and Pricing page. 

Magenta plans

  • 2+ lines: We cover up to $8.99 towards the Netflix Basic (1 sreen, SD) subscription priced at $8.99.
  • You can upgrade to Netflix Standard (2 screens, HD), priced at $13.99, or Netflix Premium (4 screens, UHD), priced at $17.99, and we cover up to $8.99, which means you only pay $5 for Netflix Standard or $9 for Netflix Premium!!

Magenta MAX plans

  • Single lines: 
    • We cover up to $8.99 towards the Netflix Basic subscription priced at $8.99
    • You can upgrade to Netflix Standard, priced at $13.99, or Netflix Premium, priced at $17.99, and we cover up to $8.99, which means you only pay $5 for Netflix Standard or $9 for Netflix Premium!
  • 2+ lines: 
    • We cover up to $13.99 towards the Netflix Standard subscription priced at $13.99.
    • You can upgrade to Netflix Premium, priced at $17.99, and we cover up to $12.99, which means you only pay $5! 

Magenta Plus, ONE w/ ONE Plus plans

  • 2+ lines: We cover up to $13.99 towards the Netflix Standard subscription priced at $13.99.
  • You can upgrade to Netflix Premium, priced at $17.99, and we cover up to $12.99, which means you only pay $5! 

ONE plans

  • 2+ lines: We cover up to $10.99 towards the Netflix Standard subscription priced at $13.99 which means you only pay $3!
  • You can upgrade to Netflix Premium, priced at $17.99, and we cover up to $10.99, which means you only pay $7! .

If your plan isn't listed above, Netflix on Us is not available with your plan. Examples of ineligible plans:

  • Any tax excluded plan
  • Discounted ONE Voice for Puerto Rico
  • Mobile Internet plans (including DIGITS, LineLink, and Wearable)
  • No Credit Check
  • Prepaid
  • Magenta single line plans
  • T-Mobile Essentials
  • ONE All In Promo (two lines for $100/$110 tax inclusive)
  • ONE single line plans
  • ONE Unlimited 55+

 

Redeem Netflix on Us

Read me first

Before getting started, make sure that:

  • You have a T-Mobile ID​.
  • You're set up with Primary Account Holder permissions on your My T-Mobile profile.
  • You are on an eligible T-Mobile plan. Business accounts using the Account Hub must use the T-Mobile App to redeem Netflix on Us. 
  • If you have an existing Netflix account, log out of the Netflix app or website on your device. 
    • You can use your existing Netflix account when activating Netflix on Us. 
    • If you don't have an existing Netflix account, you can create one when redeeming Netflix on Us.

Choose an option to redeem

 
T-Mobile app or My T-Mobile
 

 To redeem, be sure you have the Netflix on Us feature with your plan. Business accounts using the Account Hub must use the T-Mobile app to redeem. 

  1. Log in to the T-Mobile app or My T-Mobile
    • T-Mobile App:
      1. Click Accounts at the top.
      2. Tap Add-Ons on any of the lines on the account.
      3. Scroll down and select Manage Data & Add-Ons.
    • My T-Mobile
      1. Click View details for any of the lines on the account.
      2. Click the line under Lines and Devices. 
      3. Click Manage Add-Ons under the Active Add-Ons section. 
  2. Scroll down to Services, then select the desired Netflix subscription.
  3. Click Continue.
  4. Read the notification and click Agree to continue.
  5. Review summary and click Agree & Submit.
  6. Select Go to Netflix. Netflix.com will open
  7. Enter your Netflix account email address into the field that appears (you can use “Forgot Email” if needed) and click Continue. 
    1. If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field and click Continue
    2. Create a password to use for your Netflix login.
  8. Enter your Netflix password and click Continue
  9. Confirm the Netflix plan you want and click Continue
  10. Confirm plan details. Click Start Watching.
 
T-Mobile Expert assisted
 

Contact T-Mobile Customer Care by calling 1-800-937-8997, or 611 from your T-Mobile phone, and an Expert can assist you with redeeming Netflix on Us.

During this assisted redemption process, the T-Mobile Expert will send a Netflix on Us Redemption text message once Netflix on Us has been added to your account. Once you receive Redemption text message:

  1. Tap the link in the text and log in using your T-Mobile ID.
  2. Tap the Go to Netflix button when the “You're amost done” page loads. You're taken to Netflix.com to complete the process.
  3. Enter your existing Netflix account email address. 
    • Use the forgot email option if needed.
    • If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field and click Continue.  You’ll be prompted to create a password to use for your Netflix login.
  4. Enter your Netflix password and click Continue.
  5. Confirm the Netflix plan you want and click Continue
  6. Confirm plan details and click Start Watching.

 

Watch: How to set up Netflix on Us

 

Netflix on Us billing

  • If eligible, we cover either the Basic or Standard Netflix subscription (depending on your plan) and you have the option to upgrade for an additional cost.
  • Netflix on Us includes one Netflix streaming subscription per account.
  • T-Mobile acts as the method of payment for your Netflix subscription each month after you opt in to Netflix on Us.
  • For existing Netflix customers, it may take one to two Netflix billing cycles for your Netflix billing to transfer to T-Mobile.
  • If you remove your Netflix feature from your account, T-Mobile will immediately stop being your Netflix method of payment. You will need to contact Netflix to add an alternative method of payment. 
  • You are responsible for paying the difference between what Netflix on Us is included in your plan and the subscription you choose from Netflix.

 

Additional Netflix on Us support

If you're looking for support, you'll need to contact either Netflix or T-Mobile, depending on the type of help you need.

 
Netflix supports
 

Check out the Netflix Help Center​ or contact Netflix if you need help with:

  • Changing your method of payment from T-Mobile billing.  This can't be done until you have first cancelled your Netflix on Us benefit with T-Mobile.
  • Netflix account help (such as subscriptions, DVD support, or credit card billing questions)
  • Streaming issues when off of the T-Mobile network
  • Troubleshooting and using the Netflix app or website.
 
T-Mobile supports
 

Contact T-Mobile​ if you need help with:

  • Adding, changing or removing a Netflix on Us feature from your T-Mobile account.
  • T-Mobile billing questions
  • Recovering your Netflix email address or if you see "No account found" when trying to log in.
  • Troubleshooting issues while on the T-Mobile network, such as speeds, or videos that appear to be slow or buffering.
  • Getting the Netflix app to open on your device.
 
Cancelling
 
  • If you cancel your T-Mobile account, you will immediately lose your Netflix benefit. T-Mobile will no longer be your Netflix method of payment. Once you cancel your T-Mobile account, one of two things will happen:
    • If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted, and Netflix will charge that payment method. 
    • If your Netflix account does not have a valid payment method on file, your account will go on hold.  To continue streaming, sign in to your Netflix Account page and add a new payment method.
  • If you want to cancel your Netflix subscription billed through T-Mobile at any time, you must first remove T-Mobile as your method of payment for your Netflix account.
    • Contact us to remove the Netflix on Us feature from your account.
    • Contact Netflix to cancel your streaming account and determine if there have been potential charges applied to any previous method of payment you may have had on file with Netflix.
 
Additional Netflix accounts
 
  • If you have a DVD subscription: If you have a Netflix DVD subscription and you want to keep it, you'll need to set up a new streaming membership under a different email address when opting into Netflix on Us. This way you get your streaming membership on us and you'd continue to be billed for your DVD service. If your DVD subscription also includes a streaming subscription, you may cancel that streaming vat any time with Netflix.
  • If you simply want to start a new Netflix account: If you want to create an additional Netflix account when signing up for Netflix on Us, you'll need to use an email address that’s different from the one linked to your existing Netflix account. You'll then have two Netflix accounts: one billed directly through Netflix, and the Netflix on Us streaming account paid for by T-Mobile.

 

 

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