Learn more about Netflix on Us with T-Mobile.
On this page:
Netflix support
Check out the Netflix Help Center or contact Netflix if you need help with:
- Changing your method of payment if you no longer receive your Netflix subscription through T-Mobile.
- Netflix title inquiries, DVD support, and account management, including sign-in issues or credit card billing questions.
- Streaming issues when off of the T-Mobile network.
- Troubleshooting and using the Netflix app or website.
- You can log into your Netflix account to upgrade or downgrade your subscription. Changes made via Netflix will take effect immediately and you will receive a text confirmation from T-Mobile and an email from Netflix.
Redeem or check activation status
Netflix streaming subscription requires redemption, a new or existing active Netflix account, and a compatible streaming device or app before it can be used.
- You can use your existing Netflix account when activating Netflix on Us.
- If you have an existing Netflix account, log out of the Netflix app or website on your device.
- If you don't have an existing Netflix account, you can create one when redeeming Netflix on Us.
- You'll need to be the Primary Account Holder on T-Mobile.com to redeem.
- Limit of one Netflix streaming subscription per account.
Redeem or check activation status via T-Mobile app
- Open the T-Mobile app and log in.
- Select Accounts.
- Select Manage Data & Add-ons.
- Go to the Services section and choose a Netflix service, then select Continue.
- Select Change activation status to review the activation status of available services with your T-Mobile service, including Netflix on Us.
- You can manage your Netflix plan if a plan is already selected under services.
- Read the notification and select Agree to continue.
- Review the summary and select Agree & Submit.
- Select Go to Netflix. Netflix.com will open.
- Enter your Netflix account email address into the field that appears and select Continue.
- Double-check your log-in information, especially if it auto-populates, to make sure the correct Netflix account is linked to your T-Mobile account.
- You can use “Forgot Email” if needed.
- If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field, select Continue, and create a password to use for your Netflix login.
- Enter your Netflix password and select Continue.
- Confirm the Netflix plan you want and select Continue.
- Confirm plan details. Select Start Watching.
Redeem or check activation status via T-Mobile.com
- Log in to T-Mobile.com.
- Select View Account > Shared Add-ons > Manage add-ons.
- Go to the Services section and choose a Netflix service, then select Continue.
- Select Change activation status to review the activation status of available services with your T-Mobile service, including Netflix on Us.
- You can Manage Netflix if a plan is already selected under services.
- Read the notification and select Agree to continue.
- Review the summary and select Agree & Submit.
- Select Go to Netflix. Netflix.com will open.
- Enter your Netflix account email address into the field that appears and select Continue.
- Double-check your log-in information, especially if it auto-populates, to make sure the correct Netflix account is linked to your T-Mobile account.
- You can use “Forgot Email” if needed.
- If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field, select Continue, and create a password to use for your Netflix login.
- Enter your Netflix password and select Continue.
- Confirm the Netflix plan you want and select Continue.
- Confirm plan details. Select Start Watching.
Redeem via text message
- Open the link in the text message and log in using your T-Mobile ID and password. The link will open the app if installed or the browser if the app is not installed.
- Select the Go to Netflix button when the “You’re almost done” page loads. You will be taken to Netflix.com to complete the process.
- Enter your Netflix account email address and select Continue.
- You can use Forgot email if needed.
- If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field and select Continue. You'll be prompted to create a password that you'll use for your Netflix login.
- Enter your password and select Continue.
- Confirm the Netflix plan you want and select Continue.
- Confirm plan details and select Start Watching.
T-Mobile assisted redemption
Contact us to assist you with redeeming Netflix on Us. During this assisted redemption process, we will send a Redemption text message once Netflix on Us has been added to your account.
Issues redeeming Netflix on Us
Missing Netflix on Us in T-Mobile.com account
This issue can occur for one of the following reasons:
- You do not have permissions to redeem Netflix on Us. Only the Primary Account Holder may redeem Netflix on Us.
- Your rate plan does not include Netflix on Us. Not all plans are eligible for Netflix on Us. Examples:
- Any tax excluded plan
- Discounted ONE Voice for Puerto Rico
- Mobile Internet plans (including DIGITS, LineLink, and Wearable)
- No Credit Check
- Prepaid
- Magenta single line plans
- T-Mobile Essentials
- ONE All-In Promo (two lines for $100/$110 tax inclusive)
- ONE single line plans
- ONE Unlimited 55+
If you have checked your account permissions and plan eligibility and are still having troubles:
- Check your activation status or add service.
- Clear your cache, cookies, and history on your browser.
- Attempt to redeem again and use the steps to add Netflix on Us if you do not have Netflix on Us in your T-Mobile account.
Error: “In order to enjoy your offer, create a new streaming account with a different email address than the one used for your existing Netflix DVD account. Otherwise, continue to Netflix without accepting this offer.”
- This means that the account you are trying to redeem has both a DVD and Streaming plan.
- If you have a Netflix DVD subscription and you want to keep it:
- You'll need to set up a new streaming membership under a different email address when opting into Netflix on Us. You'll then have two Netflix accounts: one billed directly through Netflix and the Netflix on Us streaming account through T-Mobile.
- This way you will have your streaming membership through T-Mobile, and you will continue to be billed for your DVD service through Netflix.
- If your DVD subscription also includes a streaming subscription, you may cancel the streaming option at any time with Netflix.
Add, change, upgrade, or remove Netflix on Us
T-Mobile app
- Open the T-Mobile app and log in.
- Select Account
- Select Manage Data & Add-ons
- Select your Netflix on Us bill discount under Plan or Shared Add-ons.
- Your Netflix on Us feature type will be listed and will provide details about your feature.
- You can also upgrade, remove, or change your Netflix subscription by selecting or unselecting any available Netflix service and selecting Continue or Change a Service.
T-Mobile.com
- Log in to T-Mobile.com
- Select Manage Add-ons in the I want to... section.
- Go to Services.
- Your Netflix on Us feature type will be listed and will provide details about your feature under the Active Add-ons section.
- Select Manage Add-ons under the Active Add-ons section to upgrade, remove, or change your Netflix subscription plan on this page by selecting or unselecting any available Netflix service and selecting Continue.
Canceling Netflix on Us
- If you cancel your T-Mobile account, you will immediately lose your Netflix benefit. T-Mobile will no longer be your Netflix method of payment.
- If your Netflix account does not have a valid payment method on file, your account will go on hold.
- To continue streaming, sign in to your Netflix Account page and add a new payment method.
- Contact us to remove the Netflix on Us feature from your account.
- If Netflix is billing you directly, contact Netflix if you wish to cancel your streaming account and determine if there have been potential charges applied to any previous method of payment you may have had on file with Netflix.
Netflix account recovery
T-Mobile acts as the method of payment for your Netflix subscription each month after you opt in to Netflix on Us.
- Log in to T-Mobile.com.
- Select Access Manage Data and Add Ons.
- Scroll to and find the Netflix feature.
- Select the arrow to expand the text of the feature.
- In the text of the feature, there is a line that says “If you are already on a plan with Netflix included sign up for Netflix here .”
- Select that link to go to the Netflix Sign Up page, which confirms you’re enrolled and displays the Recover Your Account link.
Billing
T-Mobile acts as the method of payment for your Netflix subscription each month after you opt in to Netflix on Us.
- For existing Netflix customers, it may take one to two Netflix billing cycles for your Netflix billing to transfer to T-Mobile.
- You can upgrade from the Netflix on Us subscription included in your plan and will be responsible for paying an upgrade charge through your T-Mobile bill.
- You can upgrade or downgrade your Netflix plan at any time.
- T-Mobile will become the method of payment for your Netflix account after adding this feature and completing the redemption process.
- All non-billing account changes can be made by logging into your Netflix account.
- If you remove the Netflix subscription plan from your T-Mobile account, T-Mobile will immediately stop being your Netflix method of payment. You will need to add an alternative method of payment.
- Description on the bill will say Netflix Discount and will show the charge for the subscription, along with the discount amount.
- For ONE and ONE Plus customers, the Netflix subscription comes with free Family Allowances.
Netflix method of payment stuck on iTunes billing issue
If you redeem Netflix on Us with a Netflix account that is currently paid for through iTunes, you may continue to be charged by iTunes after redemption.
- You must also cancel your account renewal through Apple.
- Instructions for canceling Netflix renewal through Apple can be found on the Netflix Help Center.
Network & app issues
How are you connected to the Internet?
- Review Internet and data issues if you are using the T-Mobile network or a T-Mobile roaming partner
- Contact Netflix for Wi-Fi or other network support.
Netflix App Issues
Review app freezes, crash, or force close if the Netflix app:
- Runs slow, crashes, freezes, shows blank screens
- Shows error messages
- Isn't updating
- Won't load
Contact Netflix for all other app issues.
When does the problem happen?
- Activate HD video streaming for all movies to TV shows.
- Contact Netflix for one specific movie or TV show.
Blank screen when attempting to stream?
Contact Netflix for support.
Issues with Netflix specific app such as downloads or parental controls
Contact Netflix for support.
Full terms
Offer subject to change. Receive Netflix Basic (1-screen, up to $9.99/mo. value) while you maintain 1 qualifying Magenta Max line or 2+ qualifying Magenta lines in good standing. Receive Netflix Standard (2-screens, up to $15.49/mo. value) while you maintain 2+ qualifying Magenta Max lines in good standing. Netflix account & compatible device required. Alternative discounts toward different Netflix streaming plans may apply. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply www.netflix.com/termsofuse. 1 offer per T-Mobile account, may take 1-2 bill cycles. Like all plans, features may change or be discontinued at any time; review T-Mobile Terms and Conditions at T-Mobile.com for details.
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