1. Open the T-Mobile app and log in.
2. Select Accounts.
3. Select Manage Data & Add-ons.
4. Go to the Services section and choose a Netflix service, then select Continue.  
   • Select Change activation status to review the activation status of available services with your T-Mobile service, including Netflix on Us. 
   • You can manage your Netflix plan if a plan is already selected under services. 
5. Read the notification and select Agree to continue.  
6. Review the summary and select Agree & Submit. 
7. Select Go to Netflix. Netflix.com will open.
8. Enter your Netflix account email address into the field that appears and select Continue.  
   • Double-check your log-in information, especially if it auto-populates, to make sure the correct Netflix account is linked to your T-Mobile account.  
   • You can use “Forgot Email” if needed.   
   • If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field, select Continue, and create a password to use for your Netflix login.  
9. Enter your Netflix password and select Continue.  
10. Confirm the Netflix plan you want and select Continue.  
11. Confirm plan details. Select Start Watching.   

1. Log in to T-Mobile.com.
2. Select View Account > Shared Add-ons > Manage add-ons.
3. Go to the Services section and choose a Netflix service, then select Continue.  
   • Select Change activation status to review the activation status of available services with your T-Mobile service, including Netflix on Us. 
   • You can Manage Netflix if a plan is already selected under services. 
4. Read the notification and select Agree to continue.  
5. Review the summary and select Agree & Submit. 
6. Select Go to Netflix. Netflix.com will open.
7. Enter your Netflix account email address into the field that appears and select Continue.  
   • Double-check your log-in information, especially if it auto-populates, to make sure the correct Netflix account is linked to your T-Mobile account.  
   • You can use “Forgot Email” if needed.   
   • If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field, select Continue, and create a password to use for your Netflix login.  
8. Enter your Netflix password and select Continue.  
9. Confirm the Netflix plan you want and select Continue.  
10. Confirm plan details. Select Start Watching.   

1. Open the link in the text message and log in using your T-Mobile ID and password.  The link will open the app if installed or the browser if the app is not installed.   
2. Select the Go to Netflix button when the “You’re almost done” page loads. You will be taken to Netflix.com to complete the process. 
3. Enter your Netflix account email address and select Continue.  
   • You can use Forgot email if needed.
   • If you don't have a Netflix account, enter the email address you want to use for Netflix into the email address field and select Continue. You'll be prompted to create a password that you'll use for your Netflix login.  
4. Enter your password and select Continue. 
5. Confirm the Netflix plan you want and select Continue. 
6. Confirm plan details and select Start Watching. 

Contact us to assist you with redeeming Netflix on Us. During this assisted redemption process, we will send a Redemption text message once Netflix on Us has been added to your account.  

This issue can occur for one of the following reasons:

• You do not have permissions to redeem Netflix on Us. Only the Primary Account Holder may redeem Netflix on Us. 
• Your rate plan does not include Netflix on Us. Not all plans are eligible for Netflix on Us. Examples: 
  • Any tax excluded plan 
  • Discounted ONE Voice for Puerto Rico 
  • Mobile Internet plans (including DIGITS, LineLink, and Wearable) 
  • No Credit Check 
  • Prepaid 
  • Magenta single line plans 
  • T-Mobile Essentials 
  • ONE All-In Promo (two lines for $100/$110 tax inclusive) 
  • ONE single line plans  
  • ONE Unlimited 55+  

If you have checked your account permissions and plan eligibility and are still having troubles:

1. Check your activation status or add service. 
2. Clear your cache, cookies, and history on your browser. 
3. Attempt to redeem again and use the steps to add Netflix on Us if you do not have Netflix on Us in your T-Mobile account.  

• This means that the account you are trying to redeem has both a DVD and Streaming plan. 
• If you have a Netflix DVD subscription and you want to keep it:
  • You'll need to set up a new streaming membership under a different email address when opting into Netflix on Us. You'll then have two Netflix accounts: one billed directly through Netflix and the Netflix on Us streaming account through T-Mobile. 
  • This way you will have your streaming membership through T-Mobile, and you will continue to be billed for your DVD service through Netflix. 
  • If your DVD subscription also includes a streaming subscription, you may cancel the streaming option at any time with Netflix.

1. Open the T-Mobile app and log in.
2. Select Account
3. Select Manage Data & Add-ons
4. Select your Netflix on Us bill discount under Plan or Shared Add-ons.
5. Your Netflix on Us feature type will be listed and will provide details about your feature.
6. You can also upgrade, remove, or change your Netflix subscription by selecting or unselecting any available Netflix service and selecting Continue or Change a Service.

1. Log in to T-Mobile.com
2. Select Manage Add-ons in the I want to... section.
3. Go to Services.
4. Your Netflix on Us feature type will be listed and will provide details about your feature under the Active Add-ons section.
5. Select Manage Add-ons under the Active Add-ons section to upgrade, remove, or change your Netflix subscription plan on this page by selecting or unselecting any available Netflix service and selecting Continue.