Voicemail

Added!

Manage Links

Click any to add.

Click any to remove.

Links with can't be sent.

T-Mobile provides multiple options for voicemail: Voicemail, Visual Voicemail (VVM), and Voicemail to Text (VTT). Former UScellular customers can use these voicemail steps to access their messages and greetings.

On this page:

Read me first

 You must set up your voicemail from the device associated with the voicemail on your plan or through the Visual Voicemail app.

 If you need help with voicemail or Visual Voicemail, check out the Voicemail troubleshooting page.

 To get messages in any order on your phone, check out T-Mobile Visual Voicemail app (Android) or Check your voicemail on iPhone. * 

 Voicemail messages are automatically deleted after a specific amount of time and cannot be retrieved. Learn more about how to save and delete messages.

 If you need help with these steps on your device, visit our Device tutorials page and select your device, or use the search bar and enter your device name.

 T-Mobile Voicemail features, including Voicemail to Text (VTT), may not be compatible with Live Voicemail on iPhones. For iOS duplicate VVT notifications, update your service to add on the $0 VVT block feature online through your T-Mobile account or contact us for assistance.

 

Set up your voicemail

  1. Press and hold the 1 key on the device associated with the voicemail on your plan, or open the Visual Voicemail app to connect to your voicemail.
  2. Enter a PIN during first-time setup. Use your default PIN, or dial #793# to reset your PIN.
  3. Receive an SMS with a temporary PIN after dialing #793#, then enter the temporary PIN using your keypad.
  4. Create a new PIN when prompted after entering the temporary PIN. PINs must be 4 to 7 digits, should be easy for you to remember, and difficult for others to guess.
  5. Record your greeting and name when prompted to complete setup. Your voicemail is ready to use once recording is complete.

 

Reset your voicemail PIN

Use these steps if you forget your voicemail PIN or need to reset it.

  1. Press and hold the 1 key on your device, then dial #793#.
  2. Receive an SMS with a temporary PIN after dialing #793#, then enter the temporary PIN using your keypad.
  3. Create a new PIN when prompted. Choose a 4 to 7 digit number that is easy for you to remember and difficult for others to guess.

 

Settings menu

  • To access your voicemail setting menu, long press the 1 key or open the voicemail app.
  • If this doesn't work, dial 1-805-637-7249, enter your 10-digit number and while the voicemail greeting is playing, select * (star key) and enter the password.
  • If you're traveling internationally, read our International roaming checklist to learn how to check your messages.
  • Once you're connected, select the keypad number assigned to the setting menu step for more options.
Listen to messages
Phone keypad instructions for listening to messages
  • # - Skip/Next message
  • 1 - Replay message
  • 2 - Forward message
  • 3 - Send reply
  • 4 - Print fax
  • 5 - Date/Time info
  • 7 - Delete message (select 1 to recover the message)
  • 8 - Return call
  • 9 - Save message
Send a message
Phone keypad instructions for sending a message
  • # - Group list
  • 1 - Send
  • 2 - Review message
  • 3 - Delete & rerecord
  • 4 - Delivery options
Create a greeting
Phone keypad instructions for creating a greeting
  • 1 - Play greeting
  • 2 - Record greeting
  • 3 - Greeting group
  • 4 - Record name as greeting
  • 5 - Phone number as greeting
Mailbox options
Phone keypad instructions for mailbox options
  • 1 - Group lists
  • 3 - Playback options
  • 4 - Fax options
  • 6 - Standard/Short prompts

By default, you aren't asked for your password when checking your voicemail from your device. If you have your outgoing caller ID blocked, you're required to enter your password when you call your voicemail from your device. T-Mobile recommends that you turn on your voicemail password for added security.

Password security
Phone keypad instructions for password security
  • 1 - Change password
  • 2 - Enable/Disable password
Playback options
Phone keypad instructions for playback options

Options available while listening to a message:

  • 1 - Rewind
  • 2 - Pause
  • 3 - Fast forward
  • 4 4 - Slow down playback
  • 6 6 - Speed up playback
Universal commands
Phone keypad instructions for universal commands

Get lost in the message menu? Need some help, try these key commands.

  • 0 - Help
  • * * - Main menu
  • * - Cancel/Back up

 

Save and delete messages

Voicemails are deleted if the auto-save period is reached. The auto-save period can be from 14 to 30-days, depending on the type of voicemail. If you hear "You have (# of vm) voicemail message(s) which is due to automatic deletion..." check out the steps on this page to save the messages.

  • After you've listened to your voicemail message, select the 9 key to save the message. You can repeat this to save the message in your voicemail box before the auto-save period runs out.
  • To retrieve the saved message and save it to a different location, set up your T-Mobile account online, and follow the Use voicemail on a computer steps on this page. You can save a voicemail if it is less than 30 days from the day it was originally deposited or when it was last saved.
  • If you're listening to your voicemail and delete it, don't hang up! A voicemail message can be retrieved before the same call is disconnected.
  • Once the call has ended there is no way to retrieve the deleted voicemail message.

 

Use voicemail on a computer

If you're the Primary Account Holder, you can save your messages from your T-Mobile account. These steps are for all devices including Windows, if voicemail is less than 30-days old.

  1. Log into your T-Mobile account. 
  2. Select My Phone or Line Details then select Check Voicemail.
  3. Log in to your Digits account.
  4. Choose the message to download.
  5. In the expanded menu, select Download.
  1. Log into your T-Mobile account. 
  2. Select My Phone or Line Details then select Check Voicemail.
  3. Log in to your Digits account. To listen to a message, select the Play icon next to the message.
  4. Select Settings.
  5. Select Greetings and follow the on-screen instructions.
  1. Log into your T-Mobile account. 
  2. Select My Phone or Line Details then select Check Voicemail.
  3. Log in to your Digits account.
  4. Select Send as email next to the message.
  5. Enter an email address in the To field.
  6. Add an optional message in the Message field.
  7. Select Send email. You'll get a "Sent successfully" message. The email will come from [email protected].

 

UScellular customers

As part of UScellular’s move to T-Mobile, your voicemail and messages are moving to T-Mobile’s systems to provide easier access on the T-Mobile network. Once your account is moved to the T-Mobile network, you’ll receive a new voicemail box. You can create a new PIN and greeting the first time you call your voicemail.

Accessing your voicemail messages

  • Your old UScellular voicemails will be moved to your new T-Mobile voicemail box automatically in 24hrs to 72 hours . Option 8 will no longer be available in the main menu after your voicemails move to your new T-Mobile voicemail box.
  • If you are on the T-Mobile network, but your old UScellular voicemails have not been moved to the T-Mobile voicemail box, restart your phone and then access your messages by completing one of the following:
    • Long press 1 to call your voicemail.
    • Press option 8 in the main menu.
    • You may be prompted to enter a voicemail PIN - This is your previous UScellular voicemail PIN.
  • Once you are on the T-Mobile’s network, and your old UScellular voicemails have been moved to the new T-Mobile voicemail box, restart your phone and then access your messages by completing one of the following:
    • Long press 1
    • Dial your own phone number
    • Dial 123 to access your voicemail.
    • Dialing *86 will no longer work with your new voicemail box.
  • If you are still on the UScellular network, you can listen to your messages by completing one of the following:
    • Call your voicemail by dialing your phone number
    • Dial *86
    • Long press the 1 key.

Your voicemail greeting

  • If you are on the T-Mobile network and you set up your new T-Mobile voicemail greeting, the T-Mobile greeting will be the new active greeting.
  • If you are on the T-Mobile network and you do not set up a new T-Mobile voicemail greeting, your previous UScellular greeting will be your active greeting (You can choose to keep it or record a new one).

Visual Voicemail on iPhones

  • Once you are on the T-Mobile network, restart your phone, and you will see a Set Up option that you can tap to create a PIN and greeting.
  • If the Visual Voicemail setup is not done, no new deposited voicemails will display on the app until the setup is complete.
  • All your previously saved voicemail messages on your iPhone will stay on your iPhone.

 

 

Was this helpful?

Can't find what you're looking for?