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T-Mobile provides multiple options for voicemail: Voicemail, Visual Voicemail (VVM), and Voicemail to Text (VTT).

Read me first

 If you need help with voicemail, check out the Voicemail troubleshooting page.

 For Visual Voicemail (VVM), to listen and download messages on an app, check out T-Mobile Visual Voicemail app

 Voicemail messages will automatically be deleted after a specific amount of time and cannot be retrieved. Learn more about how to save and delete messages.

 For Voicemail to Text (VTT) messages, check out Get messages in text.

 If you need help with these steps on your device, visit our Device tutorials page and select your device, or use the search bar and enter your device name.

 

Set up your voicemail

  1. Select and hold the 1 key or use the voicemail app to connect to your voicemail.
  2. During the first time setup, you may need to enter a password. The default is the last four digits of your phone number.
  3. After using the default password, create a new password.
    • Passwords can be any 4 to 7 digit code.
    • A good password is one that’s easy for you to remember, but hard for others to guess.
  4. When prompted, record your greeting and name. Your voicemail is now ready to use.

 

Settings menu

  • To access your voicemail setting menu, dial and hold the 1 key or open the voicemail app.
  • If this doesn't work, dial 1-805-637-7249, enter your 10-digit number and while the voicemail greeting is playing, select * (star key) and enter the password.
  • If you're traveling internationally, read our International roaming checklist to learn how to check your messages.

Once you're connected, select the keypad number assigned to the setting menu step for more options.

 
1 - Listen to messages
 
Listen to messages
  • # - Skip/Next message
  • 1 - Replay message
  • 2 - Forward message
  • 3 - Send reply
  • 4 - Print fax
  • 5 - Date/Time info
  • 7 - Delete message (select 1 to recover the message)
  • 8 - Return call
  • 9 - Save message
 
2 - Send a message
 
Send a message
  • # - Group list
  • 1 - Send
  • 2 - Review message
  • 3 - Delete & rerecord
  • 4 - Delivery options
 
3 - Create a greeting
 
Create a greeting
  • 1 - Play greeting
  • 2 - Record greeting
  • 3 - Greeting group
  • 4 - Record name as greeting
  • 5 - Phone number as greeting
 
4 - Mailbox options
 
Mailbox options
  • 1 - Group lists
  • 3 - Playback options
  • 4 - Fax options
  • 6 - Standard/Short prompts
 
5 - Password security
 

By default, you aren't asked for your password when checking your voicemail from your device. If you have your outgoing caller ID blocked, you're required to enter your password when you call your voicemail from your device. T-Mobile recommends that you turn on your voicemail password for added security.

Password security
  • 1 - Change password
  • 2 - Enable/Disable password
 
Playback options
 
Playback options

Options available while listening to a message:

  • 1 - Rewind
  • 2 - Pause
  • 3 - Fast forward
  • 4 4 - Slow down playback
  • 6 6 - Speed up playback
 
Universal commands
 
Universal commands

Get lost in the message menu? Need some help, try these key commands.

  • 0 - Help
  • * * - Main menu
  • * - Cancel/Back up

 

Save and delete messages

Voicemails are deleted if the auto-save period is reached. The auto-save period can be from 14 to 30-days, depending on the type of voicemail. If you hear "You have (# of vm) voicemail message(s) which is due to automatic deletion..." check out the steps on this page to save the messages.

 
Save
 

After you've listened to your voicemail message, select the 9 key to save the message. You can repeat this to save the message in your voicemail box before the auto-save period runs out. To retrieve the saved message and save it to a different location, set up your T-Mobile account online, and see the Use voicemail on a computer steps on this page. You can save a voicemail if it is less than 30-days from the day it was originally left or when it was saved.

 
Delete
 

If you're listening to your voicemail and delete it, don't hang up! A voicemail message can be retrieved before the same call is disconnected. Once the call has ended there is no way to retrieve the deleted voicemail message.

 
BlackBerry or Windows Phone messages
 

The migration will automatically delete any voicemail messages over 30-days old, played, unplayed, or saved, from the old platform. The voicemail platform migration is bringing an improved and updated experience to T-Mobile voicemail. Save your messages before the migration to prevent automatic deletion.

To prevent losing your messages, forward or save them before the migration starts.

Forward messages

All devices, if voicemail is less than 30-days old:

  1. Select and hold the 1 key or open the voicemail app.
  2. Listen to the message you want to forward.
  3. Once the message has played, select the 6 key to listen to more options, then select the 2 key to forward the message.
  4. Enter the ten-digit number you wish to forward the message to, then select the # key. Additional numbers can be entered if necessary. Once complete, select the # key.

BlackBerry

  1. BlackBerry 10: In the BlackBerry Hub or the Phone app, touch and hold a voicemail message.
  2. BlackBerry 7 or older: In the Visual Voicemail app, touch and hold a voicemail message.
  3. Select Save As.
  4. Select the location, and select Save.

Windows Phone

Unfortunately, Windows devices do not have an option to back up voicemail. You can play them on speakerphone and record them using a laptop/PC microphone or you can use the Save instructions on this page if the message is less than 30-days old.

 

Use voicemail on a computer

 
Download messages to a computer
 

If you're the Primary Account Holder, you can save your messages from your T-Mobile account. These steps are for all devices including Windows, if voicemail is less than 30-days old.

  1. Log in to your T-Mobile account online.
  2. Select My Phone or Line Details then select Check Voicemail.
  3. Log in to your Digits account.
  4. Choose the message to download.
  5. In the expanded menu, select Download.
 
Listen to greetings or messages
 
  1. Log in to your T-Mobile account online.
  2. Select My Phone or Line Details then select Check Voicemail.
  3. Log in to your Digits account. To listen to a message, select the Play icon next to the message.
  4. Select Settings.
  5. Select Greetings and follow the on-screen instructions.
 
Send message as an email
 
  1. Log in to your T-Mobile account online.
  2. Select My Phone or Line Details then select Check Voicemail.
  3. Log in to your Digits account.
  4. Select Send as email next to the message.
  5. Enter an email address in the To field.
  6. Add an optional message in the Message field.
  7. Select Send email. You'll see a 'sent successfully' message. The email will come from MSISDN@t-mobilevoicemail.com.

For iOS duplicate VVT notifications update your service to add on the $0 VVT block feature in the T-Mobile app, online through your T-Mobile account, or contact us so we can take a closer look at your account.

Got more questions about Visual Voicemail? Check out our T-Mobile Visual Voicemail app or Voicemail troubleshooting.

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