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New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Learn how to use your device on another carrier or wireless provider's network.  This may also be known as a SIM unlock, network unlock, or carrier unlock.

On this page:

 

What's a Device Unlock

  • Device Unlock lets you use your device with another carrier, for things like international travel or selling your device.
  • Not all devices are compatible with every wireless provider; your device will need to support their network frequencies and technologies. 
  • This is different from Domestic or International roaming, where you use a T-Mobile SIM/eSIM to access a different wireless provider's network.

 

Unlock your device

  1. If you didn't get a notification about unlocking your device, make sure it's eligible to be unlocked.

    1. In a web browser, log into My T-Mobile and choose your line on the Accounts page. Not available in the T-Mobile app.
    2. Choose Check device unlock status to see if your device is locked or unlocked. If you have an unlocked iPhone, follow these steps to complete the process.
    3. Under the device image, you'll see if your device is eligible to be unlocked. See Device Unlock Policy for a list of eligibility requirements.
  2. Make sure you are connected to the T-Mobile network or Wi-Fi.

  3. Select your device type below and follow the steps:

     
    Android
     
    1. Swipe up on your Home screen to open your Apps list and follow the steps for your manufacturer:

      • Samsung: Settings > Connections > More Connection Settings > Network Unlock

      • OnePlus: Settings > Wi-Fi & internet > SIM & network, then choose Advanced or Network Unlock

      • LG: Settings > Network & internet > Mobile networks > Network unlock > Continue

      • Motorola: Settings > About phone > Device unlock > Continue

      • T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock

      • Older Android or other manufacturers: 
        • For Android 7 and newer, open the Device Unlock app. If you don't have this app, your device is either unlocked or uses one of the newer steps above.
        • For Android 6 and older, choose your device on the Devices page, then click the PDF Manual drop-down to find your user guide..

    2. Select Permanent Unlock and wait while the device completes the unlock.

    3. Restart the device.
     
    Apple iPhone
     
    • If you have a locked iPhone that's eligible, Contact us so we can submit the unlock.
    • Once it shows unlocked in your T-Mobile account, simply insert your new SIM and follow the setup steps.
     
    Other devices
     
    • Choose your device on the Devices page, then click the PDF Manual drop-down to find your user guide.
    • If the steps mention an unlock code, Contact us so we can provide it.

 

Get help

  • If you've unlocked a T-Mobile device but can't get signal with another carrier, contact the other wireless provider for assistance.
  • If you're bringing an unlocked device to T-Mobile, check out our compatibility checker and signal troubleshooting.
  • Contact us if you can't find the app or settings to unlock your T-Mobile device, or if you get an error message when attempting to complete the unlock.

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