- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # T-Mobile Warranty program 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) If you're having issues with your device and troubleshooting isn't helping, we can help!  ## On this page: - [What does my device warranty include?](https://www.t-mobile.com#warranty) - [In-warranty solutions](https://www.t-mobile.com#inwarrany) - [Protection 360 or Device Protection solutions](https://www.t-mobile.com#protection) - [Out-of-warranty solutions](https://www.t-mobile.com#outofwarranty) - [Complete an exchange in-store](https://www.t-mobile.com#instore) ## [](https://www.t-mobile.com)What does my device warranty include? ### Electrical and mechanical issues due to defects - Device network issues, such as no service or no internet - Device cannot turn on - Crashing or freezing - Issues reading memory card or SIM card - Unresponsive button - Flip phone hinge is stuck - Antenna does not extend ### Does not include All physical damage is excluded from warranty coverage - Cracks in the back or case, dents, chipped glass, etc. - Missing or damaged buttons - Scuffs or scratches on the device case - Screen damage - Camera lens scratch or damage - Charging port damaged, loose, or not charging - Battery issues Warranty programs are available directly through T-Mobile, Equipment Manufacturers (OEM), or other insurers. ## [](https://www.t-mobile.com)In-warranty solutions Devices are covered by the OEM warranty period (typically 12 months). REVVL devices are covered by T-Mobile’s 24-month limited warranty. Exclusions and restrictions apply. 1. First, check out our easy-to-follow [troubleshooting steps](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) that fix most device issues. 2. Contact us: - Visit a [T-Mobile store](https://www.t-mobile.com/store-locator) - [Contact Us](https://www.t-mobile.com/contact-us) ## [](https://www.t-mobile.com)Protection __360__ or Device Protection solutions If you have [Protection 360](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) or Basic Device Protection, you get: - Extended warranty for upgrade or repair for as long as you have protection services active on your account. - Devices with issues not covered by warranty, [file a claim](https://www.t-mobile.com/support/devices/file-a-device-protection-claim), or upgrade. For devices covered by Apple Care services or Apple, contact [Apple support](https://support.apple.com/). ## [](https://www.t-mobile.com)Out-of-warranty solutions ### Common reasons a device is out of warranty: - The original manufacturer warranty period is expired. - The device was purchased through a third party, like a friend or re-seller. - Device has third-party parts from an unauthorized repair. - Liquid or physical damage is present. Always check for damage! If we receive a damaged device your account will be charged a fee. ### Device is damaged - If you have [Protection 360](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) or Basic Device Protection, [file a claim](https://www.t-mobile.com/support/devices/file-a-device-protection-claim). For devices covered by Apple Care services or Apple, contact [Apple support](https://support.apple.com/). - Explore eligibility options to [upgrade your device](https://www.t-mobile.com/support/devices/buy-a-t-mobile-device). ### Not purchased from T-Mobile or is outside of warranty - Contact the manufacturer directly if you do not want to, or cannot, participate in T-Mobile’s device replacement program. - If you have Protection 360, contact Assurant - Explore eligibility options to [upgrade your device](https://www.t-mobile.com/support/devices/buy-a-t-mobile-device). ## [](https://www.t-mobile.com)Complete an exchange in-store After diagnostics and troubleshooting have been completed, we will order a replacement device that will be sent to the [T-Mobile store](https://www.t-mobile.com/store-locator) of your choice. We will notify you when the device arrives at the store. ### Prepare for your replacement - Back up your device and reset it to remove personal information, which we can help you with at the store. - Device color is not guaranteed. The replacement device may be refurbished and will carry a 90-day warranty, or the original warranty, whichever is longer. - Keep SIM cards & accessories, including case, charger, back cover, SIM card, memory card, removable battery, stylus, and watchband or other accessories. (T-Mobile cannot retrieve them after devices are sent to the Return Center.) ### Replacement pick up & payment process - Pay the warranty exchange fee including tax if applicable. - Pick up your replacement device within 8 days from the order date, otherwise the order will be canceled. - You must be listed as the [Billing Responsible Party or authorized user](https://www.t-mobile.com/support/account/billing-responsible-party-and-authorized-users), have a __photo ID__ and bring the __defective device__ to the store. - The device will be inspected in the store for damage to help prevent unexpected fees. - Once we collects your device, you cannot be charged an out-of-warranty or non-return fee. - If the device is found to be damaged, we will cancel the exchange instead of charging you for the device and help you explore alternate replacement options. - If you require an exception to this process, [Contact Us](https://www.t-mobile.com/contact-us) to speak with us for an alternate solution. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)