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The T-Mobile app simplifies your mobile life. With it, you can manage your account and services without lifting a finger—just a thumb!

 

 

What you need to use it

  • A T-Mobile account.
  • A T-Mobile branded phone with the latest software:
    • Android devices need to be on Android 6.0 or higher.
    • Apple iPhones need Apple OS 10 or higher. iPads aren't supported at this time. To log in to the app on iOS, you must disable Wi-Fi on your device.

 

Log in

Log in with T-Mobile ID for the first time

  1. On the 'Welcome screen', enter your phone number or email and My T-Mobile password.
  2. Tap Log in.
    • If you do not have a T-Mobile ID, tap Get T-Mobile ID.
    • Enter your registration information and tap Next.
    • A text message will be sent to your device, enter the code from the text message and tap Next.
    • Dual SIM with eSIM devices, like the iPhone Xs, will prompt you to log into whichever line you’re currently accessing data with.
  3. You will be taken to the Home page of the app.

Log in with T-Mobile ID as a returning user

  1. After launching the app the 'Login page' will be display. The login page will include your first name in the 'Welcome' message.
  2. Enter your password and tap Log in.
  3. You will be taken to the Home page of the app. If you selected a link that launched the app you will be directed to the link’s destination.

Log in with face or fingerprint

Enable biometric settings on your device such as Face ID or fingerprint to access the T-Mobile app without memorizing a password.

  1. On the "Welcome screen" enter your T-Mobile ID password and tap Log in.
  2. For first time set up:
    1. You will see a dialog box asking for permission to use your face or fingerprint, tap Ok.
    2. When the second dialog appears, complete the face or fingerprint scan on the device.
  3. Existing user:
    1. Tap MORE.
    2. Tap App settings.
    3. Tap Manage Face ID or Manage Fingerprint ID and enable setting on the device.
  4. Next, Set up biometric verification on your account!

Log in while roaming internationally

You must be connected by Wi-Fi when logging in to the app internationally.

  1. On the "Welcome screen" enter your T-Mobile ID password and tap Log in.
  2. On the "Account verification: screen, tap Text message or More options (will reveal your Security questions option).
  3. Tap Next and a verification code will be texted to your phone.
  4. Enter the verification code from the text and tap Next.

Log in with a different T-Mobile ID

If you have a Dual SIM with eSIM device, like the iPhone Xs, you might need the steps below to switch between T-Mobile IDs. Although we recommend you link all your numbers to the same T-Mobile ID so you don’t have switch back and forth.

  1. If you're not on the log-in page, tap MORE, then tap Logout.
  2. Tap Not [your name]?, enter your T-Mobile ID and password, then tap Log in.

If you're running into problems with this app, check out our troubleshooting tips.

 

Watch our demo video!

 

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