It’s official! T-Mobile & Sprint have merged!
Sprint support pages are available for existing Sprint accounts here. If you are looking for more, visit our Migration Center.

T-Mobile In-flight is a partnership with Gogo to provide in-flight Wi-Fi, unlimited messaging, and the ability to check visual voicemail on select airlines and flights at no additional cost.

On this page:

 

Use T-Mobile In-flight

When high speed Gogo in-flight Wi-Fi is available on a flight you will have Gogo services available gate to gate. For flights without high speed Wi-Fi you You can use Gogo in-flight Wi-Fi when your plane reaches 10,000 feet or higher.

When Wi-Fi is available the Wi-Fi indicator above the seat will be lit or your captain will give you the go-ahead to start in-flight texting.

  1. Place the device into Airplane mode and turn on Wi-Fi.
  2. Make sure Wi-Fi Calling is set to Enabled or On.
  3. Select Gogo or the airlines Wi-Fi network.
  4. Open your Internet browser to go to the Gogo homepage.
    • Android: Automatically redirects to login.
    • iOS: Go to airborne.gogoinflight.com.
    • Most flights will have information on how to connect in the back-seat pocket. Some airlines may have a unique URL needed for the browser (for example: www.wifidelta.com).
  5. Select the T-Mobile Exclusive Pass for Unlimited Text and One Hour of Data.
  6. Tap Get Started.
  7. Enter your T-Mobile number.
  8. Enter the CAPTCHA letters and numbers in the box below it.
  9. Tap Get Wi-Fi and Texting. The Your Free Wi-Fi Starts Now screen appears to confirm you are connected.
  10. Start texting and browsing and enjoy your flight!

 

One-Time-PIN

When beginning your Gogo In-flight session, T-Mobile has added extra security with a One-Time-PIN.

  • Upon beginning a Gogo In-flight session, if further authentication is needed, the One-Time-PIN will be sent via text message.
  • Entering the One-Time-PIN will ensure that the user requesting use of the Gogo In-flight service will be the one receiving it.
  • If you have received the One-Time-PIN and began your Gogo In-flight session, then your device information will be saved for your next flight.
  • While in flight, if you are attempting to use your Gogo In Flight service and you received the One-Time-PIN notification, simply enter the PIN for confirmation and your Gogo In-flight session will begin.
  • If you received this PIN and are not in flight, someone has attempted to redeem the Gogo benefit using your phone number. Rest assured, it does not mean anyone has access to your account. Without access to the PIN, the user is unable to authenticate and unable to redeem your benefit.

 

Supported airlines

  • T-Mobile In-flight is offered on all Gogo-enabled flights by several domestic carriers, such as:
    • Alaska Airlines
    • American Airlines (on limited flights)
    • Delta
  • To check if your upcoming flight offers this service, contact your airline.

 

Supported services

Get data and messaging free for being a T-Mobile customer!

Data

  • You get one free hour of Wi-Fi access on Gogo-equipped flights to, from, or within the U.S. You can surf, email, and post to your heart's content.
  • With an eligible plan, such as Magenta Plus, ONE Plus or ONE Plus International, you get unlimited Wi-Fi access on Gogo-equipped flights to, from, or within the U.S.
  • Streaming services for most video is not available.

Text and picture messaging

  • You get unlimited messaging all flight long!
  • Messages sent and received while using T-Mobile In-flight Texting are billed according to your plan and services, just like when on the ground.
  • All messages are billed as if you are on a Wi-Fi network in a domestic location, regardless of where your flight takes you. And there are no international roaming charges!
  • If texting doesn't work for a few minutes after connecting, make sure Wi-Fi Calling is set to Enabled or On
  • You can use Twitter via SMS with T-Mobile In-flight Texting. See Twitter support for SMS Twitter steps and Twitter account support.

Visual Voicemail (VVM)

  • All versions of VVM (including Voicemail to Text) are supported, and they function the same in-flight as they do on a home Wi-Fi or network connection.
  • You should do the first-time setup of VVM or perform a version update while still on the ground, as doing these activities in-flight may not work properly.

Over-the-Top (OTT) messaging

  • OTT messaging is when you use third-party services to send an instant message instead of sending a text.
  • Messages sent and received using WhatsApp, Viber, iMessage, and Google Hangout are unlimited when using the Gogo in-flight service.

What's not supported

  • Voice services
  • Most third-party applications that require a data connection
  • Texting to short codes
  • Emergency services (911 via text or voice)
  • Laptops and tablets
  • Most video streaming. For example, streaming short clips on Facebook might work, but YouTube or Netflix will not.

 

Supported devices

If you have a smartphone released after January 2015, you're all set! As a best practice, make sure your device software is on the latest version to avoid any possible issues with In-flight.

 

Pre-flight setup

Before you board the plane, make sure:

 

Gogo support

Gogo provides support for:

  • Pre-flight requirements and participating airlines
  • In-flight connectivity issues

In-flight support

To receive in-flight support from the Gogo Chat Team, open an Internet browser on your device and click LIVE HELP to be connected to a chat agent.

Other support options

Before your flight, or when you're back on the ground, there are several ways for you to get help from Gogo:

 

Was this helpful?