T-Mobile In-flight is a partnership with Gogo to provide in-flight Wi-Fi, unlimited messaging, and the ability to check visual voicemail on select airlines and flights at no additional cost.

 

Use T-Mobile In-flight

When high speed Gogo in-flight Wi-Fi is available on a flight you will have Gogo services available gate to gate. For flights without high speed Wi-Fi you You can use Gogo in-flight Wi-Fi when your plane reaches 10,000 feet or higher.

When Wi-Fi is available the Wi-Fi indicator above the seat will be lit or your captain will give you the go-ahead to start in-flight texting.

  1. Place the device into Airplane mode and turn on Wi-Fi.
  2. Make sure Wi-Fi Calling is set to Enabled or On.
  3. Select Gogo or the airlines Wi-Fi network.
  4. Open any Internet browser to go to the Gogo homepage
    • Android: Automatically redirects to login.
    • iOS: Type airborne.gogoinflight.com into your browser.
    • Most flights will have information on how to connect in the back seat pocket. Some airlines may have a unique URL needed for the browser (for example: www.wifidelta.com).
  5. Select the T-Mobile Exclusive Pass for Unlimited Text and One Hour of Data.
  6. Tap Get Started.
  7. Enter your T-Mobile number.
  8. Enter the CAPTCHA letters and numbers in the box below it.
  9. Tap Get Wi-Fi and Texting. The Your Free Wi-Fi Starts Now screen appears to confirm you are connected.
  10. Start texting and browsing and enjoy your flight!

If texting doesn't work after a few minutes, make sure Wi-Fi Calling is set to Enabled or On.

 

Supported airlines

  • T-Mobile In-flight is offered on all Gogo-enabled flights by several domestic carriers, such as:
    • Alaska Airlines
    • American Airlines (on limited flights)
    • Delta
  • To check if your upcoming flight offers this service, contact your airline.

 

Supported services

Get data and messaging free for being a T-Mobile customer!

Data

  • You get one free hour of Wi-Fi access on Gogo-equipped flights to, from, or within the U.S. You can surf, email, and post to your heart's content.
  • With an eligible plan, such as Magenta Plus, ONE Plus or ONE Plus International, you get unlimited Wi-Fi access on Gogo-equipped flights to, from, or within the U.S.
  • Streaming services for most video is not available.

Text and picture messaging

  • You get unlimited messaging all flight long!
  • Messages sent and received while using T-Mobile In-flight Texting are billed according to your plan and services, just like when on the ground.
  • All messages are billed as if you are on a Wi-Fi network in a domestic location, regardless of where your flight takes you. And there are no international roaming charges!
  • You can use Twitter via SMS with T-Mobile In-flight Texting. See Twitter support for SMS Twitter steps and Twitter account support.

Visual Voicemail (VVM)

  • All versions of VVM (including Voicemail to Text) are supported, and they function the same in-flight as they do on a home Wi-Fi or network connection.
  • You should do the first-time setup of VVM or perform a version update while still on the ground, as doing these activities in-flight may not work properly.

Over-the-Top (OTT) messaging

  • OTT messaging is when you use third-party services to send an instant message instead of sending a text.
  • Messages sent and received using WhatsApp, Viber, iMessage, and Google Hangout are unlimited when using the Gogo in-flight service.

What's not supported

  • Voice services
  • Most third-party applications that require a data connection
  • Texting to short codes
  • Emergency services (911 via text or voice)
  • Laptops and tablets
  • Most video streaming. For example, streaming short clips on Facebook might work, but YouTube or Netflix will not.

 

Supported devices

If you have a smartphone released after January 2015, you're all set! As a best practice, make sure your device software is on the latest version to avoid any possible issues with In-flight.

 

Pre-flight setup

Before you board the plane, make sure:

 

Gogo support

Gogo provides support for:

  • Pre-flight requirements and participating airlines
  • In-flight connectivity issues

In-flight support

To receive in-flight support from the Gogo Chat Team, open an Internet browser on your device and click LIVE HELP to be connected to a chat agent.

Other support options

Before your flight, or when you're back on the ground, there are several ways for you to get help from Gogo: