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Device protection gives you some peace of mind by protecting your device. If you already have device protection and need to file a claim, find out how.

 

Protection<360>® covers the repair or replacement of your device in the event of hardware service/mechanical breakdown issues, accidental damage, and loss and theft--even after the manufacturer's warranty expires. Additionally, get walk-in, in-store repair services for eligible devices. You're not required to purchase device protection to activate service with T-Mobile. But, without protection, you may be responsible for the full replacement cost of your device.

 

Benefits

Device Protection provides you with some amazing benefits and service options, especially when you choose Protection<360>.

By choosing Protection<360> you have access to both an insurance plan and a service contract plan. In New York, these options can be bought separately1

What do you get? Device Protection Protection<360>

Convenient claim filing

File your claim quickly and easily, online at www.mytmoclaim.com.


Extensive coverage

You're covered for hardware service (mechanical breakdown) issues, accidental damage, loss, and theft. Device accidentally dropped in water? Covered! Keypad stopped working? Covered!

Walk-in repair

In-store, walk-in repair for eligible devices. $29 screen-only repair for eligible smartphones.

 

Low service fees and deductibles

You'll know exactly what you're going to pay for the replacement device, and you won't pay the full replacement cost for a device.

JUMP! Upgrades

Available on EIP devices when 50 percent of the EIP device cost has been paid.

 

McAfee Security for T-Mobile with ID Theft Protection

Secures your digital life with safe browsing, antivirus/malware, lost device, identity theft, and lost wallet protection.

 

Protection<360>® app by Assurant® (formerly known as Tech PHD by Assurant®)

Use it to file and track a claim or get live technical support for your connected devices like routers, game consoles, and smart TVs.

  • You need to download and register the Protection<360>® app by Assurant® to have full access to features.
  • Availability and features may vary by device and operating system.
 

$29 screen-only repair

Available for eligible smartphones through authorized Assurant repair centers, which include T-Mobile® service and repair locations.2

 

Unlimited screen protector replacements

Available when purchased and applied in-store by a T-Mobile Mobile Expert.

 

Service/Fulfillment Options (following claim approval) 

  • In-store repair2
  • AppleCare Services for eligible Apple devices
  • Device replacement by mail - advanced exchange (available with Device Protection as well)
  • Device replacement through JUMP! Upgrades
 

1In New York:

  • The Insurance Device Protection Plan provides coverage for accidental damage, loss and theft.
  • The Service Contract Device Protection Plan provides coverage for hardware service issues (mechanical breakdown), JUMP!® Upgrades, unlimited screen protector replacements and access to tech support and mobile security apps.
  • Discount for both plans: If a customer buys both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, they'll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.
  • If device was bought from another provider: To enroll in the Insurance Device Protection Plan and receive the same discount, visit a T-Mobile store or call 1-800-937-8997 within 30 days of enrollment. You must show proof of service contract.

2This applies when and where repair service is available; otherwise, we’ll provide a replacement device and collect the appropriate service fee/deductible based on device tier for all other accidental damage.

 
The fine print
 

For more details about coverage, check out Assurant's program info at mytmoclaim.com. But here's just a little peek into what you get with Protection<360> or Device Protection.

  • The plan covers the device, standard charger, standard battery and SIM card (when applicable to the device).
    • The accessories are covered if part of the original device purchased and only in the event of the simultaneous loss or theft of both, the device and the accessory.
    • Other accessories, routers, and netbooks are not covered.
  • Warranty exchanges are completed by T-Mobile for device manufacturer defects that could occur within the manufacturer's warranty period. Contact us if you're experiencing a warranty issue.
  • Maximum of two approved claims within any rolling 12-month period based on the date of the first repair or replacement for Device Protection and a maximum of five approved claims within any rolling 12-month period based on the date of the first repair or replacement for Protection<360> for claims of accidental damage, loss, or theft (subject to your service fee/deductible). This includes a $29 smartphone screen-only repair for eligible devices.
  • No maximum on the amount of replacements for hardware service claims.
  • Once your claim is approved by Assurant, your replacement device will be shipped next business day (if available), at no additional charge. You'll have 10 days to return your damaged device. Otherwise, you'll be charged an unrecovered equipment fee no greater than the value of the replacement device plus applicable shipping costs. Instructions on how to return the device and prepaid shipping materials will be provided.
  • Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, we will replace it with a new device of like type and quality. Device color may vary depending on availability. For repairs, we may use reconditioned parts to service your device. 

 

Check for device protection

 
From your mobile device
 
  1. Go to My T-Mobile and log in to your account.
  2. Select PLAN.
  3. Select View plan details.
  4. If you have device protection, you'll see the service in the HANDSET PROTECTION AND UPGRADES section.
  5. Select from the below options for additional details about your service.
 
From your computer
 
  1. Go to My T-Mobile and log in to your account.
  2. Select PLAN.
  3. If you have device protection, you'll see the service in the HANDSET PROTECTION AND UPGRADES section.
  4. Select from the below options for additional details about your service.

 

Enroll

Protect your new T-Mobile device by adding Device Protection at the time of purchase. If you choose not to add it at the point of sale, you may still register for Device Protection up to 30 days after the purchase by visiting a T-Mobile store. A Mobile Expert will perform a visual inspection.

You can also protect a BYOD device you purchased elsewhere within 30 days of activation to your account. Visit a T-Mobile store to have a visual inspection completed and Device Protection added by a Mobile Expert. (T-Mobile devices are not eligible for BYOD protection). 

You can cancel coverage at any time, 24 hours a day, seven days a week by calling 1-800-937-8997 or visiting my.t-mobile.com, and receive a refund and/or credit, if any, of the applicable premium within the time frame required by law.

 

Service fee/deductible

Once you've filed your claim and it's approved, a service fee/deductible (based on your device tier and the type of claim) will be collected from you by credit card, debit card or eCheck.

For complete plan details, including benefits, exclusions, deductibles, limits, and disclosures, visit mytmoclaim.com.

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