Support SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Device protection gives you some peace of mind by protecting your device. If you're not a T-Mobile customer, you can learn more about Protection<360>® (P<360>) before you sign up, or if you already have device protection and need to file a claim, find out how.

 

Benefits of P<360>

Protection<360> covers the repair or replacement of your device in the event of hardware service issues (mechanical breakdown), even after the manufacturer's warranty expires, accidental damage, and loss and theft. 

  • For complete coverage details, benefits, limitations, exclusions, and costs, visit mytmoclaim.com/terms
  • Device protection is not required to activate service with T-Mobile, but without protection, you may be responsible for the full replacement cost of your device if it is accidentally damaged, lost, stolen or suffers a mechanical breakdown. 
  • Protection<360> gives you access to both an insurance plan and a service contract plan including Apple Care Service for eligible Apple devices. In New York, these options can be bought separately1

1In New York:

  • The Insurance Device Protection Plan provides coverage for accidental damage, loss, and theft.
  • The Service Contract Device Protection Plan provides coverage for hardware service issues (mechanical breakdown), JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps.
  • Discount for both plans: If you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you'll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.
  • If the device was bought from another provider: To enroll in the Insurance Device Protection Plan and receive the same discount, visit a T-Mobile store or Contact Us within 30 days of enrollment. You must show proof of service contract.

2This applies when and where repair service is available; otherwise, we’ll provide a replacement device and collect the appropriate service fee/deductible based on device tier for all other accidental damage.

3Your new Apple device is eligible for AppleCare Services during the first 24 months from the date you enroll in Protection<360> and as long as your plan coverage remains uninterrupted.

 

Additional benefits

  • Get up to five total claims in any rolling 12-month period based on the date of the first repair or replacement for loss, theft, and accidental damage (including screen-only repair). 
    • No limit on hardware service (mechanical breakdown) claims. 
    • Once your claim is approved, a service fee/deductible based on your device tier and the type of claim plus tax, if applicable, will be collected from you by credit card, debit card or eCheck.
  • $5 processing fee for warranty exchanges through T-Mobile. 
    • No processing fee for eligible hardware service claims handled by the manufacturer. All BYOD hardware service exchanges must be handled by Assurant. 
    • No processing fee for BYOD coverage (add savings and overnight shipping.)
  • File claims quickly and easily:
 
Protection<360>® 
 
  • Device replacement in the event of loss/theft.
  • Device repairs or replacements for hardware service issues (mechanical breakdown).
  • Screen repair is available through Assurant’s Repair Network. Call Assurant to make an appt at one of the Phone Repair locations.
  • If you purchase Protection<360>, Apple® may provide service and technical support for eligible devices through AppleCare Service3
  • JUMP!® Upgrades: Available on EIP devices when 50 percent of the device cost has been paid. (No BYOD)
  • McAfee® Security for T-Mobile with ID Theft Protection
    • Secures your digital life with safe browsing, antivirus/malware, lost device, identity theft, and lost wallet protection. 
    • McAfee Security for T-Mobile with ID Theft Protection is provided by McAfee.
    • For more information and legal disclaimers, visit: https://www.mcafee.com/consumer/en-us/policy/global/legal.html
  • Protection<360>® app by Assurant®  - File and track a claim or get live technical support for your connected devices like routers, game consoles, and smart TVs.  
    • Download and register the Protection<360>® app by Assurant® for full feature access.
    • Availability and features may vary by device and operating system.
  • Unlimited broken or defective screen protector replacements.
  • Eligible screen protectors purchased from T-Mobile on the same day you enroll in Protection<360>® or after, can be replaced in-store at no additional cost. (Excludes liquid glass screen protectors.)

 

 
Bring your own device (BYOD) P<360>
 
  • All items as listed above P<360> section except JUMP!® Upgrades.
  • Learn more about BYOD coverage, on the BYOD page. 
 
Basic protection 
 
  • Coverage for accidental damage, loss, and theft.
  • Coverage for hardware service issues (mechanical breakdown).
  • Screen repair is available through Assurant’s Repair Network. Call Assurant to make an appt at one of the Phone Repair locations.
  • Not available in NY.

 

Monthly cost

For complete plan details, including monthly cost, benefits, exclusions, deductibles, limits, and disclosures, visit mytmoclaim.com/terms.

 

Service fee/deductible

Verify you have device protection coverage

 
T-Mobile app
 
  1. Log in to the T-Mobile app and follow one of the options to view your coverage.
    • Select the device. On the EQUIPMENT tab, select Device protected File a claim.
    • Select the ACCOUNT tab.
      1. For the desired line, select ADD-ONS.
      2. On the PLAN DETAILS tab, select Protection<360> or Basic Protection.
  2. If no device protection is found, you will not see Protection<360> or Basic Protection options listed
 
T-Mobile online
 

Log in to your account online to view your coverage.

  1. Select Manage add-ons.
  2. If you have device protection, you'll see the service in the Protection<360> or Basic Protection in the Services section.

 

Enroll in device protection

  • If you didn’t add device protection at the point of sale, you may still register for it up to 30 days after the purchase, activation, lease or finance by visiting a T-Mobile store.
  • A visual mechanical inspection is completed in-store to ensure eligibility and that the device is free of physical or mechanical damage. The same eligibility requirements apply when you Bring your own Device (BYOD). .

 

Cancel device protection

You may cancel coverage from your account online at any time.

  • Once device protection is removed from the account you are not eligible to re-add the service with your current equipment. If you cancel device protection, it cannot be re-added to the device or line until another qualifying event, such as a new device purchase.
  • By removing device protection, you will also lose these services:
    • In the unfortunate event that your device is lost, stolen, or damaged, you are responsible for the full cost to repair or replace your device.
      • Apple devices will lose AppleCare Services, and it cannot be re-added to this device.
      • Review the price of a new device, and compare it to the customer's deductible. See the Assurant My Deductible page for additional information.
    • McAfee Security with ID theft protection support, which helps to:
      • Identity and devices (up to 10) protection against the latest viruses, malware, and online threats.
      • Locate your device on a map if lost or stolen.
      • Ability to wipe and lock your data remotely
    • JUMP! Upgrades

 

The fine print

For more details about coverage, check out Assurant's program info at mytmoclaim.com. But here's just a little peek into what you get with Protection<360> or Device Protection.

  • This program covers the device and the standard charger, standard battery and SIM card (if applicable to your device). Accessories included in the original device packaging are covered in the event of an incident simultaneously affecting both the device and the accessory.
  • Warranty exchanges are completed by T-Mobile for device manufacturer defects that could occur within the manufacturer's warranty period. Contact us if you're experiencing a warranty issue.
  • Maximum of two approved claims within any rolling 12-month period based on the date of the first repair or replacement for Device Protection and a maximum of five approved claims within any rolling 12-month period based on the date of the first repair or replacement for Protection<360> for claims of accidental damage (including screen-only repairs), loss, or theft. A service fee/deductible based on your device tier and the type of claim will apply, please visit mytmoclaim.com/deductible. 
  • There’s no limit on hardware service (mechanical breakdown) claims.
  • Once your claim is approved by Assurant, your replacement device will be shipped next business day (if available), at no additional charge. You'll have 10 days to return your damaged device. Otherwise, you'll be charged an unrecovered equipment fee no greater than the value of the replacement device plus applicable shipping costs. Instructions on how to return the device and prepaid shipping materials will be provided.
  • Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, we will replace it with a new device of like type and quality. Device color may vary depending on availability. For repairs, we may use reconditioned parts to service your device. 

For complete coverage details, including benefits, limitations, exclusions and costs, please visit mytmoclaim.com/terms.

Insurance coverage is underwritten by American Bankers Insurance Company of Florida. Service contract coverage is provided by Federal Warranty Service Corporation, United Service Protection, Inc., and Assurant Service Protection, Inc. All of these companies operate under the trade name Assurant. McAfee® Security for T-Mobile is provided by McAfee, Inc. The McAfee® Security for T-Mobile app and the Protection<360> app by Assurant® aren’t insurance products or service contracts and are part of Protection<360>.

Was this helpful?