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Response June 04, 2025 To Executive Response Team
July 08, 2025 4:18pm PST Hello TMOBILE Executive Response Team: I sent a letter dated June 04, 2025 to the Tmobile executive response team via mail to PO Box 37380, Albuquerque, NM 87176-7380 per your request. It has now been over 30days since I sent this letter and have not received any response to my request of an unfulfilled promotional offer on my TMobile Account & first responder/Nurse status 5 year price look guarantee. I tried reaching out to Tmobile customer support today and was told to leave a message hear, as this is the only way, other writing another letter sending via mail again. Which I will do. But, my hopes are for this to get resolved before I have to send this as a complaint to the FTC, BBB. You have had ample time to respond and get this matter resolved. Thank you for your prompt response. Plese advise?! Band Number 998175425 account 13106621204 Respectfully, Mr. Jamie gooch1970@gmail.com mobile number 3106621204
Apple contacts disappearing and texts and pics are gone under contact..
Help! I have been through 2 Apple Sr. Techs and had it escalated and still no resolution. My contacts will be there and if I send a text, they randomly disappear and I have to re-enter them bc just the # appears. I also have a contact and there aren't any text messages showing even if I just enter the #!! I'm at a loss and beyond frustrated.
Trade-in Scam
As a new T-Mobile customer, I feel completely blindsided by their trade-in process. I traded in my iPhone 13 Mini for a brand-new iPhone 16 through customer care, all done online and over the phone. I was promised an $830 promotional credit, but instead, they claimed “water damage” on my trade-in and took away the promo, forcing me to pay for the new phone in full. To make matters worse, I didn’t even find out until after the 14-day return window had passed. They dragged their feet returning my device, and I didn’t get it back until three weeks later—too late to return the iPhone 16. Now, my once-pristine iPhone 13 (they returned it with gouge marks on the charging port, a mystery to the manager at a local store) is basically worthless unless I upgrade to their most expensive 5G Next plan and trade it in “in any condition.” That would cost me $53 more a month just to salvage something from this nightmare. I’ve spent hours on the phone and in chats trying to resolve this. Customer care even promised to manually apply the $830 credit because of my situation, and I have a screenshot to prove it. But they still refused to honor it. Yesterday, I went to a T-Mobile store to get help in person. The manager and a very patient salesperson spent two hours fighting with me through customer care, but T-Mobile wouldn’t budge. There’s no recourse here. It’s your word against theirs, and even with proof, I have no leg to stand on. I was told this offer was only available online, so I couldn’t bring my phone into a store to confirm its condition beforehand. If I could’ve done that, I would’ve never bought the new phone. This feels like a bait-and-switch, plain and simple. T-Mobile has shown me zero loyalty as a new customer, and I’ve wasted so much time and energy trying to fix this. If anyone else has experienced something similar, contact me—this might need a class-action lawsuit to hold them accountable. Let’s get the conversation going. Customers deserve better.
Dowload speeds dropped dramatically recently!
Great service since installed until recently which has slowed to a crawl. Streaming TV is impossible after 11 pm and download speeds have dropped recently from as high as 300 mbps to now we are lucky to get 10 and it goes to less than 5 mbps around midnight. Going to have to change unless T-Mobile gets their act together!
Quincy Illinois Tmobile is trash
Ive been round and round with this store. . . Theres always only one person working who knows nothing because she isnt a manager. She cant even access a lot because shes not a manager. Im always waiting forever and half of the tome the system is down. I cant even type right becsyse my phpne is broken and cant get help swigching it over. Trash company. Wish sprint still existed. This is rediculous. Its not her fault but this place is the worst.Best Android apps to stream live sports without killing battery?
Hey everyone, I’m using a mid-range Android phone on the Magenta Max plan and mostly happy with the speed — but whenever I stream live sports (especially football and cricket), it drains battery super fast and sometimes the stream buffers at 720p or higher. I’m not looking for illegal apps, just lightweight streaming apps or tips to get better performance without killing my battery. Anyone here using something efficient that works well on T-Mobile’s 5G? Any settings or apps you recommend? Thanks in advance!
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