Recent Content
Good tidings
We just signed our 2 kids up mother up and canceled our metro phone bill to switch to T-Mobile, when we made this decision we were at a metro store and they contacted t mobile with a deal $100 a month for 4 lines. The call was recorded and on speaker for the whole store to hear including or child me the wife and husband as well as the metro workers. We now are being told that there fees and taxes that will be added to the bill each month $20 worth no obviously time are hard with everyone every cent counts given me the wife is chronically ill and in and out of hospital and doctors visits regularly and we have 3 children and with me not working as much and my husband working it’s very hard… besides that we feel very lied too, and it looks like this is an on going thing and an on going lawsuit thy is well known, but to deceive people I don’t really care who you are when you are lied to in any aspect is crazy, we already live in a hard world but it’s crazy to think you could could be so unhumanized as to lie about a bill?? I’m questioning obviously you are trying to make your money but the call was recorded and nothing was mentioned about any fees or taxes on this deal we were told. You need to do right. I’d suggest contacting us again cause I’m sure you know we have been in contact and make this right. You can only burn so many people until you burn the wrong ones. Warmest wishes
Complaint regarding billing and service issues
I am writing to formally express my deep dissatisfaction and frustration with the service I have received from T-Mobile and to address a series of troubling issues that have left me feeling scammed. Over the past several months, I have made multiple calls to your customer service representatives with the intention of removing specific services from my account. Each time, I have only found that one service was removed while others remained unchanged. This situation has caused me to incur unnecessary charges for services that I explicitly stated I did not want. One particularly disheartening example involves the insurance charge for my S8+, which I have been paying for over three years. When I attempted to replace my broken phone, I was informed that I could not do so because I was using a replacement phone. However, upon calling again weeks later, I discovered that the insurance charges were still being deducted from my account. Most recently, I visited a store to explore options for a new phone and to reduce my monthly bill. The service representative informed me that, since my current phone was an A12, I had limited upgrade options. He suggested opening a new account to save money, assuring me that my old number could be transferred. However, when I contacted customer service to facilitate this transfer, I was told I would need to wait until the end of my pay period, despite my insistence that I did not want to incur additional charges. After missing a follow-up call due to an emergency, I was informed that transferring my number was no longer possible without adding a new line, which would significantly increase my bill – contradicting the very reason I sought to make changes in the first place. Eventually, I was given conflicting information about upgrading my old account and closing the new account without charges, only to be told at the store that it was not possible due to the 14-day policy. Each interaction has left me feeling misled and frustrated, as it seems that I am continuously caught in a cycle of conflicting information and hidden charges. I am particularly concerned about the sales tactics employed by your representatives, which seem to prioritize upselling rather than addressing customer needs. I kindly request that you review the transcripts of my calls, as I believe they will substantiate my claims of having been misled and overcharged. I would also appreciate a copy of these transcripts for my records, as I feel strongly that I have been subjected to unfair practices that have caused me both stress and financial strain. I hope for a prompt resolution to these matters, as I wish to continue my relationship with T-Mobile under more transparent and fair conditions.
De-valuing current customers.
Why is it that T-mobile continues to reward new customers instead of taking care of the ones they have. I just upgraded my plan to Go5G Next Military, and now the Iphone 12 series are only being traded for $630??? But if I add a new line it’s $830? This is exactly what Verizon did and look where it got them.
New home internet modem won’t connect with son’s school laptop
This summer we swapped out and got a new internet modem, it’s the big white box one. Everything in our house can connect via WiFi, smart tv’s, my laptop, multiple Alexa devices, printer, and 2 other laptops plus our mobile phones. My son’s high school issued laptop will not connect. But it connects to my brother’s WiFi at his house with Spectrum and he can use it at school with their WiFi. His friend has brought his school laptop too and it won’t connect. Our network ID shows up in the available WiFi options and he can click on it and type in our network key/password and it shows connected but no websites will load through Chrome or Edge. Can’t open his Google docs or even www.google.com. Please help. He needs to be able to do his homework at home because everything nowadays is digital.Network Lockout Message
I'm getting the "network lockout" message that I'm reading about in the discussion thread(s) from two years ago. I've also recently read this is a scam used to access user accounts and financial information. Can this message simply be ignored, as I was told today by a T-Mobile rep?poor customer service and billing help for a customer been with sprint /tmobile for 25 yrs./..
talked to a rep after on hold for 1 1/2 hrs regarding my charges on the bill with no resolution and wanted to talk to a supervisor and waited for anoher 30 ms or so but problem never got resolved. rep i spoke with said that what can the supervisor do? hahahaha.... been with sprint and tmobile for the past 25 years and all they can say is thank you .... !!! how about taking time to solve all these false charges on the bill?????Motorola Razr 5G -2023 (Screen blacked out)
I bought a Razr 5G from T-Mobile in August 2023, and by the following month, I was already dissatisfied with it. The phone is significantly slower than my previous iPhone 12. I initially bought it for its sleek design and foldable technology, but soon after using it, I noticed that the touch functionality wasn’t working properly near the foldable area. I continued to use the device carefully, but last week the main screen went completely black, rendering it unusable. Now, I’m forced to rely on the small secondary screen, but it’s not a practical long-term solution. I contacted T-Mobile for help, but they have been unhelpful, especially considering I’ve been a loyal customer for over a decade. Since it’s been more than a year since I purchased the phone, they informed me that the warranty is no longer valid. I didn’t opt for the expensive insurance ($180/year), and now they’re unable to assist me. Does anyone have any suggestions on how I should proceed?
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