Recent Content
New S22 update connection issues
Been with sprint/tmobile for a long while now. This recent android update makes me want to throw the phone out the window. The phone keeps dropping from the tmobile network and won't go back on for awhile. This started almost immediately after up date. No problem before 5Guc or 5G and now no signal what so ever. I have tried to manually select the tmobile network and it still won't connect. Even restarting won't connect for a few minutes. Anyone else experienced this?
Ridiculously low speeds
Getting way under the advertised speeds even after a fresh payment to the bill. Just ran a test and have 11mb download speed and 1.5 mb upload crazy to charge so much a month when I can't even use half the features on my phone and during matters of urgency it can take 10 minutes to send a message to someone, pictures will say not sent and send multiple times to people. Videos will play 15 seconds and then buffer. Webpages will stop loading , data goes in and out between 5g, LTE and no service from my living room. 😑 I should have never left at&t atleast their networks work. Phone won't charge past 82% since I got it is there an email for support because I've already had issues with the store closest to me being rude when I was told to drop a phone off there .
Unable to download billing statement.
I read a lot of comments about many T-Mobile users are having issues downloading their billing statements from their T-Mobile account whether is via phone app or online website. I am included with this same issue for more than a year now. Initially I was able to do it using phone app and for some reason it will not work today. I am so disappointed and pissed off with this provider, they not only up their monthly fees using very poor excuses. Their customer support service sucks big time, I am to a point of switching to another providers. There must be a legal way to take T-Mobile to court for ignoring and not fixing their portal which cause their paying customer so much inconvenience and unproductive time. If anyone knows of agencies who are taking legal action against T-Mobile for this issue, please share with me. Big corporation as such must be made to pay for their lack of responsiveness to their broken system.Franklin mobile hotspot duplicitous data dealing?
I have been using one of these mobile Wi-Fi hotspots for a few years, and I ALWAYS run out of data early. I have 100 gigs a month for 100.00 (I think. I should probably check though because T-Mobile encourages autopay so they can raise your service fees without you noticing). Anyway, I habitually run out of data about a week early. So I decided to go on a data diet. I was being very frugal about what was using my data because although my consumption had not changed, I was now running out of data much earlier. Like 10 days to 2 weeks early, even though my usage is relatively stable. The last few months, I have turning off the Wi-Fi hotspot or turning off the Wi-Fi on my computer so it can't hook up to it without my knowledge. I NEVER use this for my smart TV, it doesn't work. It just keeps buffering, so I don't even bother. Tonight I went out for a few hours my computer's WI-FI was off, my phone was with me, and the Franklin For instance, they will turn on the Wi-Fi calling in your phone's settings in the store when you buy it, so you hopefully won't realize how bad their service is. Or when they were buying sprint, they OBVIOUSLY were renting more access from towers owned by other carriers, so people would stop complaining about their awful service, so the FCC would approve the sale, and once it was approved, everybody's service went back to being spotty or non-existent. I have decided when my data rolls over again in 10 days to do an experiment. I am going to get a sim card for a hotspot only from AT&T, (who also sucks, let's not kid ourselves) and I am going to use the SECOND Franklin I got from Amazon for 15 dollars, instead of the 90 dollars T-Mobile charged me for one. So I am going to take the mobile hotspot #1 with the T-Mobile sim and sim card NOT use it, just leave it on idle while I use the second mobile hotspot with the AT&T sim card and see if I still blow through 100 gigs of data in under 3 weeks. Every single month I run out of data faster even though I KNOW I used less. I am going to document it all. I may even make a short YouTube video if it's totally obvious and unequivocally an issue with T-Mobile just stealing data to make me buy a different plan with MORE hotspot data included, like Experience or Experience Beyond. Furthermore, I am not sure, but I DO know when something doesn't make sense, and this blowing through data in two weeks makes absolutely no sense. I am going to take pictures of the data usage of both hotspots every single night for a month. Then I will know and I will post the results. Stay tuned...
Extremely Slow Internet
I'm not sure why it's so slow. I used to run around 50 to 80 MPS now I'm lucky to have it run at 5 MPS, and for the last few days , it's been 0.5 or less, I'm paying for something I can't use to stream any videos, about the only thing it can be used for is shopping or Facebook, unless you try to watch a video on there.
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
