Recent Content
Poor customer service
Anyone know how to reach corporate? I have been having 7 months worth of poor customer service and been reassured every month T-Mobile would fix their errors from September only for it to remain messed up on my bill. I have talked to customer service representatives over the phone, over chat, talked to supervisors. I filed with FCC and BBB. Tired of being lied to and getting the run around. I get told things were put in incorrectly and paperwork was filed to fix it and that’s been the last two months. 7 months is patient enough, I want to talk to higher up.After 20 years with T-Mobile, Starlink may drive me away
I've had up to 7 lines with T-Mobile and had no plans to look for a different carrier. When T-Mobile announced a deal with Starlink, I suddenly felt a need to look into switching carriers. I cannot feel good about doing business with any company that promotes and pays for services from Musk's companies. The man is awful on so many levels and is now involved in the decimation of our government institutions and services, I wish for all of his businesses to fail so that he can no longer wield the power of his wealth. If there were some assurance that T-Mobile would walk away from Starlink, I'd really prefer to remain a customer.Just upgraded my phone, cannot access internet without wifi
I have been a T-Mobile customer for years. I just recently upgraded to the new iPhone 15 Pro Max from a 12 Pro Max. I cannot access the internet ANYWHERE. Spotify? Nope. Google Chrome? Nope. Facebook? Nope. I have full cell service and 5G in all of the places I am attempting to use my phone. My old phone worked in all of these places such as work and in my car during my commute. This is absolutely infuriating. Am I missing something?
5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!
It’s been well over 2 weeks since I requested another gateway to replace the one I have that is constantly rebooting. My local store told me to kick rocks and the online/phone support team assured me they’d get another one sent out and allegedlly confirmed my shipping address over the phone… but nothing.. meanwhile the thing hasn’t magically fixed itself. I’ve got it sitting on top of a fan which helps some, but it’s still rebooting at least 5 times and hour.. please someone at T-mobile look into this.. this is maddening! (just in the time to type this is restarted)
Paperless Billing, Mailed Receipt
After two years of trying to be able to log into my account online, I was finally able to get someone to fix it. I kept getting paper bills and paying by check (it was the principle of the thing - I'm not setting up auto pay without the ability to log in and see/change it). So once I could access my account, I signed up for paperless billing and auto pay so I could get the $5 discount. Now they physically MAIL me a receipt every month. A piece of paper that says Thanks for your payment. I can't find anywhere to stop this and I'm not calling to wait on the phone for an hour to save them the money. I'll just continue to toss them, but it seems so stupid.
Security cameras not connecting to T Mobile Internet?
I switched to T-Mobile Internet last week and got a Gateway that says it's by Arcadyan. WiFi works great on phone and computers, but when trying to set up the home security cameras, it won't connect. I have both Blink and Panasonic cameras and have tried both on the 5G and the 2.4 and neither network is working. Also reset and restarted everything multiple times. What else could I try??
Internation Service
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10 hours of my family vacation time trying to get someone at T-Mobile to address our « outage » I explained to the tech folks that my phone doesn’t work so, you guessed it, they call me on m,y phone and leave a voice mail message. When we go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone — someone who has no idea how to resolve the problem. I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven’t heard from anyone. Bottom line, I will try to be a tourist tomorrow — again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
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