Recent Content
How to report (properly) poor/non-existent coverage?
According to the T-mobile coverage maps, we have 5G and Ultra 5G coverage in certain areas. However, there's a few spots where literally the iPhone 15 Pro Max shows SOS (meaning ZERO coverage), let alone 4G, etc. Even "better" is when you do get say, 2 bars of 5G UC, and yet you cannot make any calls, internet, etc (for miles). So how does one go about properly reporting these trouble spots to get a T-mobile tech out to the area to confirm/deny/fix?Changes with T-life
Since the change to T-Life as an app, Scam Shield no longer has a number badge in either the Sam Shield App, nor the T-Life app. Are others finding this? I find no new setting and even a hard restart of my iPhone does not help. All notiffications on for both apps and the Scam Shield app worked until this update. And, personally, I find the Scam Shield section of the T-Life app too hard to find. I think important enough it should have been its own tab. Have reported these in to T-Mobile.
Anyone else ready to switch??
I was a SPRINT customer for over 25 years - got absorbed into TMobile when Sprint got bought out. I'm ready to be done. They keep adding new fees - per line, each month! For what? For the crappy customer service I get? I call to ask about these new fees and I'm transferred multiple times, disconnected, and on hold for more than 2 hours. I email - I get no response. There isn't a live chat function, so I really just don't know what to do anymore. I would like to get some account information about transferring my service, but can't seem to get anywhere with customer service. How is everyone else taking this and if you're reaching out and getting a hold of customer service, how are you doing it?No T-Mobile coverage at Universal Orlando's new Epic theme park?
I'm a little surprised, to be honest, that there's apparently no coverage for T-Mobile users for Universal Orlando's new Epic theme park (next to Universal Studios and Islands of Adventure). Apparently Verizon and AT&T have coverage there. https://www.reddit.com/r/UniversalOrlando/comments/1k00pqs/epic_universe_cell_service/
Help with my bill
I am needing help with my bill I am all the way in Michigan on work and my wife is in oklahoma both of our phones got turned off due to a 250 dollar payment I tried to get a payment plan they said I don't qualify for one I get paid next Friday I will pay who ever helps me back we got a kid on the way and this is my only means of communication
Switched from KVD21 to G4SE and cannot VPN for Work via Paloalto
I recently switched from the KVD21 firmware 1.00.24 to G4SE firmware 1.03.20 and no longer can VPN into my work. I have network connectivity on my other devices and they work just fine. I did see that there have been other customers having the same issue on the G4SE and I'm just wondering if there has been a workaround/fix to the VPN issue on the G4SE. I saw things like changing the MTU on the computers, but that seems to not do anything for me. I called support and we changed the WPA settings but that did not work either. Anyone else encountering this trying to work from home?
Unable to see connected devices on Home Internet App
I'm having issues being able to see the connected devices through the T-Mobile Home Internet App. Keeps telling me the gateway did not respond and to restart it if the problem persists. I have restarted the modem. Uninstalled and reinstalled the app more than once and it still does not work. Does anybody have any resolution to this or has anybody had this issue? It would also be nice to be able to see the devices away from home, but you can only do it if you're connected to the modem, which I thinks sucks
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