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Switch Rebate Link Never Sent to Us/30 Days Has Expired
Anyone else have this occur...We switched from AT&T to Tmobile in February. The salesmen at our local store never submitted our rebates and was never explained that we would have to file for them via a link which we never received. I got a bill from AT&T for our mobile phones that Tmobile said they were paying off for us. We called customer service and they told us we would have to talk to the manager at the Russellville, Arkansas location. She will not talk to us and is "never in." We suddenly got the link for the rebate last week. It's PAST THE 30 DAYS! When I try to complete the form, at the end I receive an error that says my Tmobile account is not current. It is current, it's auto drafted from our checking account. I am very frustrated because AT&T is going to want their money!! Suggestions???
OnePlus 10 Pro 5g T-Mobile
If you closely observe the status bar and its icons on the OnePlus 10 Pro 5G, the speed meter font seems slightly larger than the rest. As a T-Mobile variant user, I can’t report this directly to OnePlus. If anyone using the Global or Indian variant notices the same, please report it so they can fix it in a future update.
Costco Promotion
I purchased 2 iPhones in a Costco kiosk back in April. I was told that I would receive a $75 promo card per phone, and as of yet, I have not received it. I did receive a cryptic text about 6 weeks ago, stating it would be arriving. As of yet nothing. Anyone else have this issue? Were you able to resolve it?5G Gateway does not have admin features for Business accounts
I have a business internet gateway and I cannot make any changes on my device. Here is the reason, this dmb 5G Gateway now requires the app to make changes but if I try to use the app, I will receive a message saying I have a business account and I need to log in to the HUB, I log in to the HUB, there are no options to manage the gateway. I click on support, it shows only my reps, my reps are clueless on how to resolve this. Can someone look into this? It is crazy what you do to businesses...I have been already trying the ATT gateway, and I will be replacing them all… I am talking about 15 gateways.5G Gateway intermittent outage
Should any representative see this , this is a formal complaint about continual disruptions of service and continued rebooting and reconnecting of devices. I've already replaced one gateway and just months into service I am having the same issues. I'm wondering if you , any of you who represent T-Mobile , understand the frustration and annoyance with having not only continual interrupts of service , but having to go though the process of reconnection time after time after time minutes apart from each other. One selling point was being located within less than 50 yards of your cell tower. For a company that claims to be the world leader in cell communications , I expect better. Perhaps less dollars spent on advertising and more on technological advanced and upkeep is due? Signed - A becoming less enthusiastic consumerDid not pay off Verizon as Promised
Has anyone else experienced something similar? Back in March, my husband and I decided to switch over from Verizon to T-Mobile. We figured it’d be way better spending $160/mon than over $320 a month for both our lines combined. My husband and I were on separate plans at that time. I was told that I’d get up to $600 trade-in credit for my phone AND, if I sent my final bill in to T-Mobile, they’d pay off my remaining balance in the form of a gift card (electronic). Well, I never received any follow-up letters or an email from T-mobile stating that I had been credited. First, they will only give me like $100 for my LG wing, which was new, no more than a year ago (so much for $600). Now, My final bill for Verizon was over $500 - they didn’t cover but half of it, so I still am out of pocket when i told them I wasn’t switching over unless they could guarantee they’d pay off my full final bill and they said there’d be no problem. On top of that, we live in the middle of the city. My husband works in the city, and very rarely do we have full bars. Maybe 1-2, even though the coverage map states we should have full coverage. 5X better than Verizon, yeah right. I almost wish I hadn’t switched to T-Mobile at this point. PUtting me in a negative financial situation after being promised I wouldn’t be and after clearly explaining to the Verizon rep that I needed them to pay off my full Verizon bill because I wouldn’t have the money to pay them over $300 and also pay my new T-mobile bill. What the hell am I to do?
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