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T-mobile refuses to honor apple promotion offered to transfer from another service provider.
_T-Mobile Billing Issues: Unexpected Charges & Broken Promises_ In December 2023, my family switched to T-Mobile, drawn in by a promotion offering **five free iPhone 13 devices**—no trade-ins required. Our plan was supposed to cost **$100/month**, with two upgraded phones factored in at **$10 and $7 per month** after trade-ins. However, what was promised and what we’ve experienced are two completely different realities. Instead of receiving the free iPhones and expected pricing, we are being charged **full price** for both upgraded iPhone 15 Pros and **two of the iPhone 13s**, despite multiple attempts to correct the issue. As if that weren’t frustrating enough, we’ve also been billed for **devices we never purchased or own**—including **four trackers, an additional cell phone, an Apple Watch, and related fees**. Despite numerous calls to customer support, **no one has provided explanations or solutions**. To make matters worse, shortly after switching to T-Mobile, we received a **full month’s bill for November—before we even signed up**. Adding insult to injury, I am also being charged for an **Apple Watch I do not own**, along with monthly device fees for it. This situation has been **beyond frustrating**. Over the past year, I’ve paid **hundreds of dollars** for devices and services that were never part of my agreement, and despite repeated efforts, T-Mobile has refused to **correct the issue**. Has anyone else encountered similar billing problems? How did you resolve them? T-Mobile needs to address these concerns and honor their promotional commitments. ---Jennifer"Support" Reps
The people when seeking help online are very condescending!! Repeating themselves as if I didn't hear the first time, or it would be the correct answer for someone seeking SUPPORT!!! I have been a customer for over a decade now and I expected some kind of understanding and empathy, and got nothing. This is so very disrespectful as a CSR 18+ years doing the job I asked for assistance (5-6 days) in keeping my phone line on, until I could pay the bill to avoid unemployment. I'm working part time and get paid later in the week from this posting, and their example of support was repeating my balance due!! I am actively seeking support and their support was to repeat themselves!!! Absolutely asinine the "service" they offer and disguise it as assistance who in their right mind sees repetition being supportive/helpful?
Making Calls On Your Samsung Tablet via Cell Phone.
I tried for over 10 hours here and there to connect my Tab S8+ to my S22 Ultra to send and receive calls through the tablet via Samsung's connectivity feature. Following all of the instructions it will never work on the tablet. I called T-Mobile twice. I was propositioned to purchasing a sim card for the tablet. This is not needed according to Samsung's precise instructions. (I posted to Samsung their software does not work.) The second time I called T-Mobile I told them I'd call the appropriate US Department regarding dishonesty to trick me to purchase more services rather than just allowing the Samsung software to work as it was intended. After the call with T-Mobile, I can magically make calls through my tablet when tethered to my phone without a sim card. Interesting well it works when distinct pressure is applied.Making Calls Through Your Samsung Tablet via Cell Phone.
I tried for over 10 hours here and there to connect my Tab S8+ to my S22 Ultra to send and receive calls through the tablet via Samsung's connectivity feature. Following all of the instructions it will never work on the tablet. I called T-Mobile twice. I was propositioned to purchasing a sim card for the tablet. This is not needed according to Samsung's precise instructions. (I posted to Samsung their software does not work.) The second time I called T-Mobile I told them I'd call the appropriate US Department regarding dishonesty to trick me to purchase more services rather than just allowing the Samsung software to work as it was intended. After the call with T-Mobile, I can magically make calls through my tablet when tethered to my phone without a sim card. Interesting well it works when distinct pressure is applied.
How to find support chat transcript (they lied to me)
Two days ago I had a support chat (desktop, not mobile) with a rep who supposedly helped me by waiving a requirement for a promotion. She told me everything was set and that within 48 hours I’d receive an email confirming that I could sign up for the promotion but with the requirement waived. Predictably, 48 hours has now gone by and I’ve received no email. I called support this time and they claim they have no record of the chat and that they don’t have access to chat transcripts even if they did occur (I find this patently absurd). They won’t honor what the chat rep promised me, but unfortunately I didn’t save a transcript of the chat. Now, the chat widget isn’t showing on their desktop site (it seems to come and go based on mysterious rules). Does anyone know if it is possible to access support chat transcripts, and if so, where on their site? I can’t find anything.
My Q and T-Mobile internet $#!%$
We got the t-mobile internet about a month ago. All our devices are connecting to it EXCEPT the Chamberlain My Q. (Actually, it connected, worked for a couple days, disconnected, connected for a few more days, disconnected, now nothing). After about an hour and 2 phone calls with Chamberlain, when they asked about my router and I told them t-mobile, their response was, "Oh." So, they sent am email with a list of things to check with t-mobile. On with T-mobile for about 30 minutes, the tech couldn't help me, spoke with his supervisor, and came back with, "well, there's nothing we can do. Talk to the manufacturer." I told him that this is not an unknown issue, I am not the first person to have this, nor will I be the last. There are posts going back 4 years and they should know a fix by now! Enough of the finger-pointing! I need a solution! Anyone...anyone???
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