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T-Life
T-Life App For all T-mo fanboys which included me until recently, T-life not only is a piece of CR app, it owes its beginning to Hungary in 2016, Victor Orbon territory. Orbon has ties to Putin for anyone paying attention. It was a democracy 15 years ago until Orbon made it into an autocracy. From - https://app.sensortower.com/overview/1111876388?country=US “T-Life, published by a Hungary-based company. Released in US on 06 June 2016. (2016-06-06) latest update/Current vers. 10.5.0 as of 2025-02-01. file size 576.5 MB.” App ID: 1111876388. According to ‘sensortower’, it has 558,375 reviews with about 10,000 ONE Star reviews. It shows 3 reviews but you cannot view or comment on any of those. It seems ‘sensortower’ is pushing the app but wants to cover its *ss. For anyone who has used the app, you know how crappy it is. - no admin page access (no access from T-mo website) - a hodgepodge of different features badly laid out - no control over the names of any devices - no MAC filtering or anything you would expect from an Admin Page - inaccurate listing of what is connected to your chosen T-mo modem/router So my question is: Why do we have to deal with this garbage ? and is the App just a piece of Malware ? I get a decent signal from the G4AR Gateway, but the T-Life app sucks. Lots of reports about how dysfunctional it is.
Access admin on gateway G4SE
I got service a couple days ago. When I type the IP address on the back of the unit, it doesn't ask for the admin password as written on gateway itself, it just logs me in right away to a simple web page that says "connection status" but has no menu options to access the gateway settings, so I can't see settings or make any changes. How do I access the admin area to see all the gateway settings, wifi settings, etc?
Old T-Mobile Internet App works, New T-Life app Doesn't
T-Mobile nagged me to use the new T-Life app for managing my TMHI 5G Gateway. So I did. I set it up a few days ago and it was working fine. I'm using both together with the old app. The problem is the new app now doesn't work. After a power outage, we got things back up and running. The Gateway is connected to the internet, all devices connected to it, it is speed testing at ~400Mbps, and is working fine. The old T-Mobile Internet App correctly shows it is connected with a good connection. But the new T-Life app says our 5G Gateway is "Offline." That's wrong. It's very much online and working. Seems T-Mobile released this app before it was ready for prime-time. I don't really have a problem with this situation. I'm just noting it here because T-Mobile doesn't provide another way to give this feedback. I'm not going to use the new app until I absolutely have to. T-Mobile better get the new app right and working correctly before they retire the old one and make me use it.
Adding "Genie" Advanced to Google One 2TB + Unlimited Google Photos plan
I've been using a few different AI services and was interested in trying "Genie" Advanced. Unfortunately, since my Google One account is managed by T-Mobile, I can't make any account changes/upgrades directly through Google. The "Genie" Advanced upgrade to Google One 2TB (w/o unlimited photos) through Google is a $5.00/mo difference in price, but it's not currently offered through the add-on management page on T-Mobile. Does anyone know if T-Mobile intends to add this as an option in the future or if it can be added via customer service? I could call, but I'm 99% certain it would involve at least 1-2 transfers and a callback, and using my phone as a phone makes my skin crawl--but for the record, T-Mobile reps are exceptional, especially compared to my average experience with phone support. "Genie" is being used because Big Brother over here won't allow me to use the actual word, maybe because it's an astrological sign and there's a zero-tolerance policy for that in the Magenta universe? lol
Scammed By Assurant
So I have the assurant 360 protection and just got my device replaced. As part of the protection, I returned my damaged device a day after I received the replacement. Inside the package was the enclosed first-class mail prepaid, where I followed all the provided directions to mail back my old phone. The adress on the package was to Pine Bluff AR, 7160 which I assumed was the assurant warehouse adress. Now 10 days later, the package was actually delivered to some random house instead of the warehouse even thought this WAS THE LABEL ON THE PACKAGING ASSURANT HAD GIVEN ME TO SEND OUT. The tracking number they said was on the package was not actually the one I received. when contacting usps, they give me a completely different tracking number for the package. It's ridiculous, assurant tells me to contact USPS and try to retrieve the package. HOW is that even possible when USPS already delivered it to the adress they gave me. It's like assurant gave me the incorrect on purpose so they can charge me for my new phone. Absolutely BS. I am going to keep disputing this issue and file a lawsuit if I have to.Outage in Berkeley?
Over the past two months I've had no service at my work location in Berkeley and have to be on wifi to even use my phone. I've chatted with several agents via the app and they all tell me the same thing, that there is a known outage and that its currently being worked on and that it should be fixed in two days. It's been two months with no change and there are no reports at all that I can find online about an outage in the area. It feels like they are just copy and pasting replies from their manual just to end the conversation. Does anyone at T-Mobile or locally know what's actually going on?
Not satisfied.
Called for replacement phone from midstate area 10 days ago after paying $13.00 monthly Assurance protection plan. No updates after talking with T-mobile rep on other side of world (Phillipines). Was not advised of the $104.00 deductible. Pixel 8a phone is bizarre. Cannot hang up goes to video conversation, makes random calls, goes to silent mode. Unpredictable crazy stuff. Leaving T-Mobile, would not rec to anyone. The CustomerCare Service? Better left unsaid.Refund for my returned phone
On October 10, I went to the store and ordered an iPhone 16 Pro Max. On October 14, I called customer care and paid for the same phone, which had not been delivered to me yet. I spoke with Christie at that time. On October 16, I still had not received the phone, so UPS returned it to T-Mobile’s warehouse. When I contacted customer care, they assured me that everything would be refunded. However, I only received $130, which covered taxes and the phone activation fee. On November 4, I called customer care regarding my refund. They told me it would be processed in a week. The manager I spoke with provided the caller ID 58672 and assured me the refund would be issued. That never happened. Since T-Mobile failed to refund my money, I raised a dispute with my credit card company. They provided me with a provisional credit, but I still had not received my refund from T-Mobile. On December 9, I suddenly saw an immediate charge of $1,199.99 on my account. When I contacted support, they said it was due to my credit card company’s dispute process. A representative then waived the immediate charges, but now I am being told this was my refund. I need clarity—why was this charge added to my account in the first place? On January 16, my credit card company informed me that the dispute was not accepted, meaning I had to pay the $1,199 out of my own pocket because T-Mobile refused to issue the refund. I went to the T-Mobile store with all my proof—call recordings, screenshots, and credit card statements. The store agent called customer care and explained the entire issue. The representative on the phone said she would submit a form and that my refund would be processed within a week. That never happened. I never received a follow-up call. Three days later, I called customer care again. This time, they asked for my routing and account number and told me my refund would be issued within 24 hours. That also never happened. On January 30, I called again. The person I spoke with claimed he submitted another form and escalated my case to a higher authority. That never happened either. I even asked for compensation for all the stress and time wasted due to T-Mobile’s incompetence, but the agent refused. It has now been 18 days, and I still have not received my refund. On February 17, I went to the store again with all my proof. The store agent called customer care on my behalf, but the representative started yelling, insisting that the refund had already been issued on December 9. The store agent tried to explain the situation and provide proof, but the representative refused to listen. And today, February 18, I received a call from T-Mobile’s backend team, where I was abruptly informed that they had ‘verified’ my case and would not be issuing a refund. Before I could even ask any further questions, the representative told me to ‘do whatever I want’ and then abruptly hung up the call. At this point, I have decided to file a formal consumer complaint. If I do not receive my refund along with compensation for everything I have been put through, I will pursue legal action. what do I need to do?
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