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GREAT SERVICE at the Estero office!!!
GREAT SERVICE at your Estero Office (across from Coconut Pt.). THANK YOU Damian R., Marcos M. & Flavio C. You were all so patient & kind to us seniors. No matter how many times we came back to the office, you always made us feel welcomed & SOLVED an our problems. Sincerely, Rose & Guy Gervasi from Bonita Springs.
Change WiFi (not admin) password on gateway
Hi Recently switched to T-Mobile home 5g. I am pretty sure my box model is Sagemcom Fast 5688W. The interface on my PC Browser 192.168.12.1 is very basic and so I installed the app, T-Life, on my phone. I am trying to change the WiFi password but there is only an option to change the admin password. I called the support desk and spent an hour on the phone but she kept telling me to change the admin password- there was a language barrier I guess, couldn't make her understand what I wanted. I see an option to share the WiFi password but none to change it. Also, I see an option to create a new WiFi network- so is that what I do? create a new n/w with a new pwd and then disable the default one? TIA
T-Mobile promotions scam
I am a customer with for over 10 years with T-Mobile. I am reaching out regarding a frustrating issue with a recent phone upgrade I ordered through T-Mobile's website. On 10/26, I purchased the RAZR+ phone as part of a promotion offering $600 off, with a monthly plan of approximately $16. Additionally, the promotion stated that $25 would be credited to my bill each month. However, my experience with this promotion has been disappointing and misleading. going to make complent with FCC and BBB !!
Is it possible to downgrade if I haven't paid off my phone?
I'm honestly not even sure how much I still owe on it but a while back, I was kind of in a desperate situation as I was on vacation and my phone died. I was a member of Xfinity Mobile and they didn't have any stores in the area so I went to T-Mobile where they talked me into signing up for the Go5G Plus Up Plan and got the Galaxy S24 Ultra. I've been paying $145 per month and with each passing month, the more ridiculous this seems. Is it possible to find a cheaper deal even though I haven't paid it off?Issue with Operator Lock on Phone - Ongoing for Over 6 Months
I purchased an iPhone 13 in December 2022 from a T-Mobile store in Texas. At the time of purchase, I explicitly mentioned that I needed the phone to work in my home country after I moved back. I was assured this would not be an issue. However, since returning to my home country in late May 2023, the phone remains operator-locked, preventing me from using it with a local SIM card. Despite calling T-Mobile support more than ten times, the problem is still unresolved. Each time I contact support, I spend an hour explaining the situation, providing the requested details (like the IMEI), and following their instructions. Each time, I am told to wait 2–4 days for the lock to be removed, yet nothing changes. This process has been incredibly frustrating: I have spent a significant amount of money on international calls to contact support. I have patiently followed all instructions provided by T-Mobile. I was assured that closing my account when I moved would not affect the unlocking process. After six months of waiting and countless calls, I am still unable to use my phone. The representatives I spoke with all claim to have submitted the request to the appropriate team, but no action has been taken. This experience has been disappointing and unacceptably poor. I am posting here in hopes of finally getting this issue resolved. T-Mobile, please prioritize this matter and unlock my phone immediately. After months of trying, I am beyond frustrated and need a resolution now.
Activating an old expired never used sim card for use on an old phone?
Hi Everyone, I have an older relative with cognitive issues that was using a Motorola flip phone she was trained to use. One day she dropped it and the phone's battery cover opened with the battery and sim card flying out and sim card not to be found. We got her an LG V40 with the newer sim card but she couldn't quite use it well. When we put the LG V40 sim card into the old Motorola phone it wouldn't work not because of the sim card size (used an adapter) but apparently the gold colored connectors on the new sim card have a different design than the old ones. I was able to locate several older new and unactivated but expired T-Mobile sim cards. Any way I can get T-Mobile to activate one? I keep getting told that expired sim cards can no longer be activated as they've been removed from the database and no way of activating them or entering them into the database again for use.Working with Cisco Meraki
I switched ISP to T-Mobile and now I can't seem to connect to the company n/w via my CISCO Meraki Z3C. My T-Mobile gateway is Sagemcom Fast 5688W I have taken my Meraki box to a friend's house who uses a different ISP and works fine. My company's IT Support says they can "see" my Meraki from their end. But my PC won't connect to my company n/w. Also the Meraki creates a wifi n/w (same as the one inside my company building) which shows up on my PC's available Wireless network list but I can't connect to that either. Any thoughts? My company IT support said "This is the known issue with T-Mobile and At&T Air. AT&T air is using WPA3 security which doesn't support Meraki. But, we found a button on AT&T Air modem to force it to WPA2 and it worked after." He wanted to see if I could change the setting on the T-Mobile gateway to WPA2- Can someone help me try to change it? Btw, my company also supports connecting via Cisco AnyConnect VPN and fortunately that I am able to do Thanks
Account suspension
I paid a $22 restoration fee to have my account restored after missing a deadline for a payment arrangement. I got a message from t-mobile saying my account was restored. With the restoration I was then able to set up a payment arrangement for this month. After my account being restored and me setting up a payment arrangement, I jus received another message from t-mobile saying my line has been suspended?
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