Recent Content
Only a small portion of messages show online
We have 2 lines on our plan, but for some reason one of the lines is only showing a small percentage of messages sent and received when checking data usage. This has been going on for the past few months now. For example, line 1 today is showing over 400 messages where line 2 is only at 64 when it should be at least a few hundred. There are messages sent between the two lines, and they show up on line 1 but not line 2. Is there any way to fix this?
Great coverage, terrible customer service
I've been a T-Mobile phone customer for about ten years now, and 5g internet customer for close to five. I've had issues with them from (almost) the start because they refuse to merge my accounts (pre paid phone and post paid internet) without a huge deposit for my phone line and an outrageous phone bill compared to my prepaid bill. I'm only one human being so I don't need a lot of data or bandwidth. But because I have these two separate accounts, I cannot for the life of me get logged in to the T-Mobile app to do anything with my internet service. Calling them NEVER helps, and any store I go into gives me the runaround and tries to upsell me. I don't want or need anything fancy, I just want to pay one bill to one place at one time. It's getting to the point where I'm seriously considering finding someone else to provide those services to me. Why is this a continuous problem, T-Mobile? As much as I love Donnie and Zack, please stop paying them millions of our money that you rake in on these half-buttcheek accounts to sing your praises and go back to your old customer service that was actually *good* so your real down to earth customers will sing those praises for free like we used to.
Turning Voicemail Off Permanently
Look, I get it—voicemail is supposed to be helpful. But I’m a simple creature: Phone rings? I answer. Phone doesn’t ring? I don’t. Easy. Yet T-Mobile insists on forcing this digital answering machine on me like an overeager butler who won’t quit. I spent an hour with a very nice support rep who swore he’d banished it… but nope. Voicemail still lurks in the shadows, waiting to trap innocent callers in its robotic clutches. All I want is for my phone to do its job: Ring. Silence. Click. No voicemail purgatory. No “please leave a message after the scream.” Just sweet, sweet nothing. Is this too much to ask? Or do I need to perform some ancient telecom ritual to make it stop? Any voicemail slayers out there? Share your secrets!
Device unlock
Why is that we pay 1,000 for these iPhones and they get carrier locked and bc you missed a bill bc of expenses. You can’t even take it to a cheaper more affordable location even tho your device is completely paid off n you should own it. But someone where in tmoblies fine printed details the explain how they can F before paying for dinner and making you pay whole bill
I want to upgrade my phone, but the website doesn't ship to APO
I would like to update my device but when I go to the shipping portion, it doesn't have an option for APO. Am I able to upgrade my device and have it shipped to me, or no? I also wanted to trade-in my current phone, but I know it would take several weeks to arrive, and I don't want Tmobile to void my trade-in if it missed the deadline because of the long time it takes to arrive in the states.No Account, No Refund
On 6-10-25 I went online and ordered a SIM card and prepaid for the plan I was going to use. $50.49 was paid and the SIM card arrived 6-13-15. The next day I attempted to activate the SIM card and was told it was activated. 6-15-15 I again called CS and wanted to port my old number. They told me the SIM card isn't activated and there is an "error" porting your number. Try again another day. After a few days and many hours on the phone, T Mobile wasn't able to activate the SIM card or port my number. I then asked for a refund of the $50.49 I paid. I was told because the SIM card wasn't activated you don't have an account, because you don't have an account T Mobile can't refund your payment. T Mobile has kept my payment of $50.49; they never activated the SIM card they sent me. They never explained the "error" or "errors" as to why this all happened. Each customer service rep I speak with will tell me something different, it was activated with a "postpaid" account and a different number, yet it still didn't work. I don't know whom to contact at this point, the prepaid reps are the worst of the worst, they will place you on hold only to transfer you to another rep, just to get rid of you. I recently returned a Metro SIM card, never used it or opened the box it came in. I was told to drop it off at UPS. Metro has the return since 6-24-25 and I still don't have that refund either. I've been told different answers to when I will receive this refund. 5-7 days, then it changed to 8-10 days, then it became 14 days. I was told on 7-4-25 it would be there "today" Yes, it will show up today! They finally said, "yes" they have it and in 8-10 days you should have the refund. Metro CS is as horrible as T Mobile, different answers to the same question. Absolutely horrible customer service and everyone you call is from outside the US. It is very difficult to understand what they are saying at times. One rep had never heard of a SIM card; he kept saying your "new" phone? No, it's a SIM card and I had to explain to him what it was. Anyway, good luck with T Mobile or Metro, you'll need it.
T-Mobile must follow merchant regulations when accepting credit cards.
T-Mobile must train their employees to abide by credit card company rules for merchants. Any company that accepts a major credit card for payment must also be prepared to properly credit the same credit card method of payment in event of billing errors or when faulty goods and services are sold to the customer. According to a major credit card company, T-Mobile must follow these established rules when accepting credit cards or face penalties. T-Mobile employees should not be asking for customers’ bank account numbers and bank routing numbers in an attempt to credit back funds. Employees should not attempt to evade the responsibility to proper credit the original credit card form of payment by telling T-Mobile customers they will be issued a check in the mail or a gift card in lieu of a proper credit to their credit cards. This policy also applies to any cancellation of goods and services within T-Mobile’s “buyer’s remorse” plans. Customers are encouraged to file complaints with their credit card companies if a T-Mobile employee refuses to apply a proper credit to their original form of payment.
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