Recent Content
Website Problem
Hi! Im just really sad about the website for this carrier, tbh i dont have a problem with the data and all but every time i try to use their website, either it’s taking a while or no avail at all. For customer service, either they are excellent or bad. I dont know why I have a pending order when it says on my website that it was completed for MONTHS already. Before, I could changed my plan on their website but now, no matter what i do, nothing! Even the representative couldn’t help me. I can’t even use their App too! Is it because im a prepaid user? Still, im a customer. It’s frustrating because this already happened numerous times. Your website and app are ridiculously useless. I hope you can read this.
Years old iPhone finance
So back in January 2021. I had finance/purchase a phone with T-Mobile which I still have to this day. I had giving it to my Father and he locked himself out of his Apple ID. I cannot get into it so contacting Apple. I was told I would have to get a proof of purchase receipt from the place that I had purchased it from the problem is. I cannot get into my T-Mobile Portal, since I no longer have services with T-Mobile and I cannot get through to customer service since I do not have a phone number or services with T-Mobile, so my question would be. How would I be able to gain access of set receipt to be able to unlock my phone mind. It’s an iPhone 12 Pro Max 512 GB so I don’t want to give it up.Tlife app / gateway offline
I just installed the Tlife app 2 days 11/30/24 ago to manage the old TMobile gateway we have (model: 5G21-12W-A). The gateway is totally working but showing offline on the app so it is worthless. Deleted/reinstalled app, cleared cache, have no VPN, restarted the gateway. Was escalated to the TMobile engineering team. Still waiting for a response. So frustrating ‼️
Less trade in value for Military plans
I find it quite disappointing that T-Mobile changed the trade-in values for the Military and 1st responder plans to less than their equivalent plan. I signed up for the Go5G Plus Military plan, looking to get the discount on the iPhone 16. By the time the change took affect, and I got to the store to trade in for the phone, I saw that they dropped the promotional value from $830 to $630 for the military plans. The Go5G Plus plan is still $830, so I was basically lied to that this is the same plan, but discounted for veterans. Now, the trade in value is the same as my old plan, but they conned me into paying an extra $50/mo with no added benefit. I had already traded in another phone on this plan and was waiting for the iPhone to be available, so I am tied into it for the time being. I understand that T-Mobile can change the promo terms at any point, but this isn't changing the terms of the promo, this is false advertising on the part of the plan, since it is not the same plan at a discount. It is just a discount plan with less benefits. I'll be keeping my eyes out for competitors paying for me to switch now if this is how T-Mobile treats their customers, and make false claims about Veteran appreciation.
Absolute best customer service I’ve ever had.
In the past two weeks we have upgraded all of our phones on our account. To upgrade my mother in laws phone we had to meet in the middle of where we both live to get this done. 1 hour for both of us. We settled on a T-Mobile location in Saginaw Michigan. 3125 Tittabawassee rd. It was Black Friday and the store was hopping! Molly checked us in and we eventually she was actually the one to help us. The wait was minimal, looks like she had a full staff and all were helping customers. Molly was AMAZING. We talked about our time in retail, the ups, downs, and everything in between. Honestly it felt like we knew Molly for years! She totally treated us like family and always had a smile on her face even when T-Mobile had flagged our account for fraud. 😂 We ended up getting lunch and when we got back she had our phone and iPad all set up and ready to go. She is a manager you most definitely need and would love to multiply.HeavenM of you are the right person, please make sure Molly gets what she deserves for being awesome! Nicole T.
Usage Report - Duplicate incoming messages and inconsistent reporting
Hey all, Curious if anyone's had this experience, but noting some unusual activity on my usage report, and curious for everyone's thoughts or if they'd experienced similar. Roughly 26% of my incoming texts have been 2300 codes, which I've seen are noted to be blocked numbers. Odd thing is these are often group chats, and I haven't blocked these numbers. Tried to work through this with Techs at Tmobile, across a few calls, and that seemed to resolve an issue with voicemails - while also telling me to run several codes, the purpose of each I wasn't super clear, but appeared to be related to text and voicemail forwarding Also seeing several code 128s, around 60 over the last several months - which I'd seen referenced as Binge On/Off for video, or incoming texts from an iWatch or iPhone, which is really weird as I don't have or use either. I'm also seeing a lot of variation across what's being reported in messages - RCS being counted, and then not on other lines, and also seeing duplicate messages across the same entries. Same occurred with some calls too - with sporadic reporting, a few of them being recent verified incoming calls from Tmobile customer care team while I was trying to look into these issues. Largely, curious if anyone has had similar experiences, and on shared plans or family lines, or had explanations for variations in reporting like this across lines. Thanks for any info you can provide, and eager to hear the communities thoughts! Cheers
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