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Poor Coverage 5 miles from White House
I live in Arlington, Virginia, which is 5 miles from the White House in Washington DC. I have one 3 of 4 bars at my home. I have zero signal in my office building in Arlington, Virginia however, AT&T and Verizon have plenty of signal in my office building. When I open tickets or reach out to T-Mobile they insult my intelligence with explanations about how my phone hasn’t been reset or troubleshot or all this, but the reality is the signal here is really bad and something needs to be done or somebody needs to give me a discount and I will take my 25+ years of loyal service to AT&T or Verizon.
This makes no sense and customer service is clueless on fixing issue?
The other day, I accidentally left my phone at a T-Mobile store. After driving for about an hour, I realized my mistake, but by then, the store had already closed for the day. In a pinch, I pulled out my iPad Air 5th generation from my bag and opened the Digits app, hoping to regain access to my phone number. I had successfully logged into the app about a week ago, so I expected everything to work smoothly. However, as soon as I tried to sign in, the screen displayed a message saying, "Please log in to your account to register and use the app." I entered my credentials, watched the loading symbol spin, and then was met with a frustrating prompt: "We are having some difficulties. Please sign in again. If this error persists, contact T-Mobile care at 611 and report the issue." I tried to log in four times, only to face the same problem each time. Frustrated, I decided to delete the app and reinstall it, but that didn’t solve the issue either. Without my phone, making a call to T-Mobile wasn't an option, so I turned to live chat for assistance. Unfortunately, the wait time was long, and when I finally connected with an agent, they seemed completely oblivious to my dilemma. I explained my situation, emphasizing that I wanted help to regain access to the Digits feature so I could make calls. The agent replied that the app wouldn't allow me to make calls, which left me bewildered. I tried to clarify, mentioning that I usually have my iPad linked to my phone number, allowing both devices to ring when receiving a call. They had no response to my explanation, which was incredibly disappointing. To make matters worse, I encountered another issue when trying to access my T-Mobile account through my web browser. I could log in using my email and password just fine, but when I attempted to sign in on the T-Mobile app, it rejected my password. Everything seems to be malfunctioning lately, and I'm running into roadblocks trying to access my phone number as a backup for emergencies since it’s linked to my iPad. I really need a resolution to all this confusion so I can use my devices as intended.
Cancelled but still got collections
I cancelled my service back in Aug and paid the balance then i got a collections in the mail today saying i owe money for not paying my bill. Then i was told my service was NEVER turned off and i still have an active account. I was on the business line and was told i could cancel anytime i wanted. So WHY the HELL DO I HAVE A BILL IF I DONT USE THE SERVICEReturning phone not found at t-mobile warehouse
Has anyone had the same experience as me with getting a new phone, and then returning the old one to get a promo, just to be told that it wasn't scanned in @ the t-mobile warehouse, even though I have UPS tracking and proof of delivery? They show the package was received via tracking but that the phone wasn't scanned in so they're not going to honor my promotion. This is absolutely awful! I did what I was supposed to do, and now I'm being punished because some incompetent employees either lost of stole the phone from the warehouse. If anyone has had this problem and been able to get it resolved, please share your experience and what you may have done. I'm not having any luck, but instead being stuck with a $1,000 bill for a phone.
Wifi Calling falling off network
I'm really frustrated. for the last month I can no longer receive phone calls. neither can my wife or kids. If we disable wifi then we can make a call which then seems to put our phones back "on the network". however within a few hours to a day they all fall off the network and we can no longer receive calls. Sometimes we also cannot make a call which could be dangerous as 911 won't work. Unfortunately cellular calls here drop constantly so we cannot use cellular services for more than a few seconds at a time. One time i reached out to support and they told me they were "working on a known problem" but then when I tried to reach out recently the agent acted like the problem was with my phone. And then it was the router. But wifi calling works just fine so long as you first make a call over cellular first. Really wish T mobile had US based support as the language barrier makes it very difficult to communicate.
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