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Internet CONSTANTLY drops
Anyone else having issues with the gateway? I have been having issues since before August with the internet dropping constantly and phone calls in the house constantly dropping. I work from home so this cannot happen. I have had multiple T-Mobile techs try to help. I have had a new gateway sent, we upgraded to the mesh, the reset the gateway, we even got a new sim card for the gateway. NOTHING is working. I have been seeing online that it has to do with the firmware update. This needs to be fixed ASAP. I don’t know what else to do besides change providers!
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.
Raising Rate on a Fixed 55 Plus Plan
T-Mobile today is raising the rates on older account holders by $5.00. So in essence they are targeting older people that have been with T-Mobile. I have been with Telekom Mobile for 25 years. So, instead of rewarding customers for their patronage, they raise the FIXED rate. Apparently, their Legal Contractual Division forgot Binding Contracts 201 in their lesson plan. No problem by the time I am 90 in 25 more years I hope to not need a mobile phone. But, I will no longer promote to my clients and constituents the T-Mobile Name etc. on social media and business meetings around the Globe. Thomas P. Ganley
Are promotions worth it?????
Free Amazon Fire TV if you purchase internet I switched my internet services from Xfinity to T-Mobile to streamline everything into one plan. During my research, I discovered that T-Mobile was offering promotions for switching and enrolling in auto-pay, which I found appealing. I opted for the Free Amazon Fire TV 2 series promotion, understanding that to qualify, I had to remain a customer for at least 60 days and submit my documents within 30 days. I met all these requirements. On March 17, 2025, I received an email from T-Mobile stating it was time to redeem my offer. I meticulously followed every step detailed in the email. Two critical instructions were to click on the pink "Redeem Now" button to access the proper Amazon site and to complete my order without leaving the checkout page, or else my promo code would expire. I entered the promotion code as instructed, but received an error message stating it was not valid. I did not navigate away from the page at any point. At 10:30 AM, I called T-Mobile for assistance. They instructed me to try entering the code without dashes, which did not work. T-Mobile's response was frustratingly inadequate; they told me to call Amazon, claiming they were responsible for the promotional codes. I was then given Amazon's phone number, which began a frustrating cycle. Connecting with a human representative at Amazon was nearly impossible, akin to searching for the fountain of youth. When I finally reached someone, they directed me back to T-Mobile. I called T-Mobile again, but was sent back to Amazon. During this process, three representatives hung up on me while attempting to assist, leaving me without clear answers. I decided to try Amazon's chat support, but after speaking to three different agents, each one transferred me to another without notice, forcing me to repeat my issue continually. I called T-Mobile again, and an agent transferred me to tech support without warning. Fortunately, Jennifer in tech support was the only one who truly attempted to help and went above and beyond to find a resolution. Unfortunately, she informed me that her managers insisted I contact Amazon once more. She assured me she would call back on March 18, 2025, to continue working on a solution. This entire ordeal lasted from 10:30 AM until 1:30 PM, entirely due to the lack of training and knowledge among representatives from both T-Mobile and Amazon regarding their promotions and procedures. Additionally, the language barrier with Amazon's chat and phone representatives made this situation even more challenging. While I respect their work, it was frustrating to resolve such a straightforward issue. At this stage, I expect a resolution with Jennifer's help, as Amazon has shown little willingness to assist, merely stating they would escalate the matter without ensuring follow-up. If I do not get a satisfactory resolution, I will switch services and avoid Amazon in the future. This is not about impacting their business; it’s about demanding the level of care and gratitude a customer deserves. This is all after dealing with at least 12 CS reps with 3 hanging up when I was put on hold. UnacceptableRequest to unblock device
Hello society, I need your help. I am not a customer, and I do not have a SIM card of this operator, but I got a phone that has a lock for this operator. It is without password and Apple lock (imei: 351415638689724), so I conclude that it was not stolen. I can't call the operator, how else can I ask them for help in unlocking? Perhaps via email?
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