Recent Content
Issues Connecting Smart TV
Last night all was well. This morning, for some mysterious reason, I cannot connect my Samsung smart TV to my T-mobile internet. My home internet is working fine in my office but my TV is in another room. I have the 5G gateway with the disk room extender (not sure what to call it). Unplugged everything and turned it back on. Not sure what else to do except call T-Mobile. Thoughts anyone?
Access admin on gateway G4SE
I got service a couple days ago. When I type the IP address on the back of the unit, it doesn't ask for the admin password as written on gateway itself, it just logs me in right away to a simple web page that says "connection status" but has no menu options to access the gateway settings, so I can't see settings or make any changes. How do I access the admin area to see all the gateway settings, wifi settings, etc?
REVVL 6 SD Card Troubleshooting
Hey there y'all, I have a 1.5tb SanDisk Ultra microSD with 900mb used that I use to store music on my REVVL 6. Recently my phone has been crashing and restarting, after which it says there is a problem with the SD Card, only giving me an option to format it (it's already formatted to FAT32). After putting the card into my PC, it says there are no issues and then I put it back into the phone and it suddenly starts working again. However, on this most recent incident, the card seemingly ran into an issue on the crash and restart and needed to get repaired on the PC. I did, and now the card is fully functional on the PC, but the phone still says there is an issue (giving the same notification mentioned above). Backing up the files, formatting the card, and moving them back will take dozens of hours so I would really appreciate any information at all about how to get the card functioning on the phone again. I can provide any other information necessary. This has been a recurring issue I've had with the REVVL line so any help at all would be a lifesaver.
iPhone eSIM temporary unlock while traveling abroad
HI, I would like to know if eSIM can be unlocked only while traveling abroad. We used to be with another carrier “V” as I heard they were the only one keeping the devices unlocked even while the phone is in installment. We switched to T-Mobile 9 months ago because T-Mobile sales representative offeredcheaper monthly fee for seniors like us, upgrade to iPhone 15andT-Mobile unlocks SIM temporarily for 30 days if requesting before traveling abroad even we are in equipment installment plan. TodayI contacted forT-Mobile chat support as my wife is traveling to Japan from this weekend and was advised by a chatbot that we are not eligible to unlock because there is a balance for monthly device payment. I googled and readsome people saying the temporary unlock isavailable only toAndroid phones. It seems to be not what T-Mobile does/doesn’t but rather hardware setting on Android. I also see certain iPhone can be unlocked only if installment plan is purchased from Apple store or Apple.com, which sounds weird to me why customers purchased directly from the carrier is limited in services. Although my Go5GPlus plan offers up to 5GB data included, I was informed I need to purchase international data pass after that ($35 for 5GB in 10 days, $50 for 15GB in 30 days), which sounds comparably expensive as long as I researched Japan local carriers’ prepaid data rate. We travel overseas only 1 or 2 in a year, so it is still cheaper when considering the monthly charges overall, but I just would like to know the correct information of iPhone under T-Mobile equipment installment plan. Could someone who was recently in the same situation or T-Mobile expert could clarify the most updated information? Thank you so much,
Expiration date bug for Legacy Pay As You Go?
I’ve had a back-upT-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade. Early this year, in 3rd week ofJanuary 2021, I refilled another $10. After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected. It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover. Whether or not due to that system/software change/migration, I am guessing there’s a bug somewhere as my expiration date got shortened by 2 weeks. From Transaction and Activity history, it looks like that happened either mid-August or early October 2021. Anybody else noticed the same expiration date being shortened? Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of? How do I contact T-Mobile Chat Support to get this fixed? A few days ago, I saw a way to do so through lower-right corner but don’t see it today. I’m also curious how manyLegacy Pay As You Go users are still around? Thanks for any replyand help in advance and Happy Holidays!T-Life App Connected Devices Zero
With the new T-Life App everytime I want to see who’s connected on my network it tells me connected devices zero and cannot load content. Try again.. Same message for devices offline. This never happened with the old App (the one without all the advertisements. How to fix this?
Internet service constantly disconnecting at certain times of day-week
Since we started our service a few months back it seems during during the beginning of the day, 7am 9am, our Internet disconnects from all our streaming devices and on the Tmobile app it somes up disconnected. So,we unplug the router and plug it back in. Poof it works,next day, same thing. My wife and I work from home and have about 12 devices online anytime, we use vpns on our laptops for work, we have tablets and plenty of smart devices. Now,oddly,since we boot up and start work between 7 till 9am Monday Friday, this is the primary time we notice it reoccur the most. There are occurrences during 12pm and 3pm sometimes as well but mostly in the am. My wife has resorted to just hotspotting to her cell phone as a stable workaround. Now the most frustrating part is the consistency of it all. Almost everyday during the week in the am. Each time we've called support it's just reboot it.then if course it works,we are likely moving back to Xfinity since we aren't getting the service promised.
BS Late Fee
For context, I have been a very satisfied T-Mobile home internet customer for several years. I have two accounts, one for my home, and one for my business, the home account for ~4 years with two wifi units, and the business account for over a year. My experience with T-Mobile with these accounts has been terrific. In October 2024, my wife and I opened a third account for home internet in a second home. The account setup was efficient and we received the units by UPS within a week. The unit fired up well, but the service was ok, not great. We lived with if for a month, and decided to cancel in December and moved to a wired service which promised better, more reliable coverage. When I cancelled in December, the service rep was understanding and helpful and talked me through the close-out process. I was instructed to return the modem via USP and that I would receive a pro-rated credit for the amount that I didn't use in the final month. Since the final month would be adjusted, I was told not to pay the current bill since the final bill would be less than my current bill given the prorated credit. When the final bill arrived in January, it did reflect the prorated credit, but also contained a late charge since I didn't pay the December bill. Surely a mistake I thought so I call billing customer service and reminded them of the conversation in December where I was advised NOT TO PAY THE DECEMBER BILL and to wait for the final close-out statement. The service rep told me that the December rep should not have told me not to pay the bill and that the Late Fee was valid. I spoke to a supervisor and got the same line. I asked them to go back and listen to the call (since the record the calls for quality!!) and they told me they would, and they would use that to give the original service rep feedback. The supervisor refused to provide a credit for the disputed late charge, and further said that if I didn't pay the late fee, that it would state on the account and continue to accumulate additional late fees until they are paid off. Long story short, very disappointed with the way that T-Mobile has handled a disputed $7 late, expecially for a customer that has multiple T-Mobile accounts.
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
