Recent Content
Terrible Service and Support – Stay Away from T-Mobile Fiber!
I’ve had T-Mobile Fiber for just three months, and it’s been a disaster. My internet has gone down multiple times for days at a time, and their support is useless. Right now, I’ve been without internet since Friday, and the earliest they could send a technician is Monday afternoon—unacceptable
Is it possible to access call recordings?
Hi everyone! 17+ yr customer with Sprint/T-mobile. Stuck with sprint during the bad and always hoped when the time came, Sprint would repay my loyalty but with the acquisition by Tmobile, looks like none of that matters. I've included details below, but to get to the point- is there a way or has anyone been successful requesting Tmobile support to review details of a call with their sales rep? seem like i was victim to a bait and switch scheme and unfortunately, it was all over the phone so there are no records outside of the recording with the rep. summarized details: In January, I decided to leave Tmobile and switch to Verizon. I called support to find out the process to terminate my contract. The customer rep on the phone told me they could give me a deal. I bit and they switched my plans and shipped me new phones and discounts would kick in when they received my current phones. Just to make sure, I called Tmobile the next day and spoke to a customer support rep and he validated the plan offered to me was legit and all the discounts offered would apply when the received the phones. In Feb, i noticed that all the phones were received and the plan was changed, however, my phone discounts did not kick in. Turns out, the customer rep on the phone pitched a plan to me with a promotion that did not exist. Long story short - i'm now stuck with a plan that costs $100+ each month. I've called Tmobile support at least 4 times (each call's been 40+ minutes), spoken to their supervisors to no avail. They basically said they have to listen to the recordings of my call in January - but each time I call, the story changes from "they need to put in a request" to "it takes 2 weeks" to "they need to put in a global request" to "it takes time". Clearly I am being given the run around and running out of options. I have told the rep I do not want to pay a $300+ bill when my initial premise to continue with Tmbile was to pay less. Any help appreciated.
IP Address
I live in Boalsburg, Pa but my signal comes from Philadelphia, Pa. It has been this way since signup. I have complained to tech support, customer service and in person at T-Mobile stores. I can not get local content or WPSU. Ads from Philly businesses and politicians, etc. is very annoying. Anyone else having this issue or having any ideas of correcting?
TMobile Home Internet experience
Over the past few years, I have tried and used various versions. And devices. 8 have just cancelled it. Initially, I was offered a trial of the 4g lte home Internet that came with a battery . Tbh, it wasn't bad. Downsides - home phone jack was disabled (at the time, it could have been an easy sell for many). Hulu live wasn't compatible (still isn't), and the price was $60/month). I returned it. Laster, the 5g home Internet was available. It also gave me a free month my local tower was still LTE, and it picked up 5g from another Performance was awful , and still $60/month. Returned Later Xmas "sale" for TMHI at $25/month. I picked on up, as I knew 5g was around the corner. 400/50 was good on the KV21. The following year, the g4ar/se became available. Slightly better performance. Tower was limited. This past October, when T-Mobile upped the backhaul, they started patching the gateways. This literally ruined the service. Since last October, I've been through 5 gateway exchanges. The final straw was the $25/month increases as well as the hard 1/2 day outages since Feb 14, and several disconnects + VPN issues. The service may be fast (+1gbps), just not reliable, and TMobile has no answers.
T-Mobile has forgotten us...
I am a T-Mobile customer for 25 years! As far as a phone carrier, I only know T-Mobile, as well as many of my friends and family who signed with T-Mobile on my recommendation. Today I apologize to them. I have enjoyed watching them grow and feeling like I've been a part of that. I've been proud to share that I am a T-Mobile customer for such a long time. I am extremely loyal to those that are loyal to me. I've been at the same job for 25 years, I've been married to my high school sweetheart for 33 years. I don't easily make changes in my life when loyalty is shared. Deep down, for a decade or more, I felt this company may outgrow our loyalty some day. Turns out that day is today, March 13th, 2025. I spoke with representatives a couple times today in hopes we could work something out. It turns out that we can't. Unless I change my One Military plan that I proudly signed up for many, many years ago, and go to a new plan that has virtually no protection from additional price increases. As a customer I did my part. I referred them countless times. I've added additional lines, I've added a service for my watch, and I've been a T-Mobile internet customer since the day it was available in my area. I also ALWAYS paid my bills, and paid them on time. I also purchased my phones through T-Mobile and paid for the additional insurance protection. I honestly couldn't do much more as a customer. I was loyal. I am currently debating my options, which are simple. Pay the additional price increase on 7 lines, 3 of which I no longer need, or I can cancel the 3 extra lines, forfeit my Military plan, and be vulnerable to their next (of many) price hikes. I may select option 3. Cancel everything, and bash them and their disloyalty and their contract breach for the next 25 years! I can do what many others do, just move from company to company, accepting "buyouts" and promotions for new phones. I'll always have a new phone and I'll be doing what Tobile apparently WANTS us to do. I have some serious thinking to do...
..no long-time loyalty for sprint, now tmobile customers
..not only does tmobile do billing practices the same as att, locking down your account to basic inquiries or changes even if the bill was due just the day before, but more importantly they care nothing for the loyalty from the Sprint customers they acquired in the by out of Sprint. I was with Sprint for years before they changed to tmobile. I have NEVER had to put money down on ANY upgrade I did with Sprint NOR did I have to renew to a contract just to get any phone special. ..the tmobile rep i spoke to recently became quite unprofessional during the conversation and simply said "because you have not history with tmobile"! I almost dropped my phone. And its ironic that the over 380K followers I have as a Google Reviewer, many of them have run across similar "customer service" situations with tmobile. As many of them have stated, they ported their number(s) to another carrrier. Perhaps I should consider the same. I posted almost the same on my X and tmobile responded almost immediately literally guaranteeing they could get me into the phone of my choice with no moneys down. Once I mentioned I was once with Sprint, he never replied back. Fascinating
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
