Account Hub is an online self-service portal and account management tool for T-Mobile for Business customers. Use these steps to register for and set up the Account Hub. 

Register for Account Hub

Self-registration

Use this process after your T-Mobile Business account has been activated. You must first set your account security PIN before completing self-registration..

If you're unable to complete these steps, contact your Account Executive or the T-Mobile for Business Care Team at 1-800-375-1126.

1. Go to https://tfb.t-mobile.com. Global users will receive a unique registration link from their employer.
2. Select Sign Up.
3. Enter a T-Mobile billing account number or phone number.
   • Account Number Entry (Business Owners or Administrator Access): If you are an Account Administrator, managing either a single account or multiple accounts across an organization, enter your T-Mobile account number.
   • Phone Number Entry (End User Access): If you will only manage your line, enter your T-Mobile phone number.
4. Select Continue.
5. Choose your intended role if prompted.
6. Search for the billing account(s) on the list and select the checkbox next to each one you want to access.
7. Enter the associated account PIN(s).
   • Business owners and administrators must verify the correct PIN for each selected account to gain access.
   • Approval settings are determined by the Business Owner in Account Hub > Global Settings.
8. Verify your access based on your user role:
   • For end users:
     • Receive a One-Time PIN (OTP) sent to your T-Mobile phone number.
     • If approval is required, you’ll receive a message confirming your request has been submitted and an email once the admin approves it.
     • If no approval is required, you’ll proceed directly to account setup.
   • For global users:
     • Receive a One-Time PIN (OTP) sent to your email address.
     • If approval is required, you’ll receive a message confirming your request has been submitted and an email once the admin approves it.
     • If no approval is required, setup continues automatically.
9. Select Next.
10. Enter your first name, last name, and email address.
11. Select Next.
12. Complete the verification step.
13. Select Verify.
14. Create your T-Mobile ID and password.
15. Set up your security options:
    • Choose and answer security questions
    • Enable Google Authenticator (optional)
16. Access the Account Hub Dashboard upon successful registration.

Registration by invitation email 

If you were invited to use the Account Hub, you'll receive a registration email from t-mobileforbusiness@notifications.t-mobile.com. If you didn't receive a registration email, be sure to check your spam/junk folder. 

1. In the welcome email, select Register now to sign up for a T-Mobile ID and establish password and security questions. 
2. If you already have a T-Mobile ID, selectthe Account Hub link in the registration email to log in.
3. If you’re using the T-Mobile app, you won’t automatically be redirected to the Account Hub. You must log in to Account Hub using a browser.
4. During the registration process, you'll have the option to set up Google Authenticator once the password and security questions are created.

Use Google Authenticator

You have the option to enable Google Authenticator in the Account Hub during the registration process. If you didn’t enable it then, use the steps below to turn it on. 

1. Select your user profile link on the left navigation to access the user profile.
2. Select the User Details box.
3. Select the Edit button for Password.
4. Choose the Set up option for Google Authenticator.
5. Enter the verification code that was sent to your email, then select  Continue.
6. When the Secure your account with Google Authenticator message appears, select Get Started.
7. To download the Google Authenticator app, scan/enter the barcode, then select Continue setup.
8. Enter the code displaying in the Google Authenticator app, then select Confirm Code. A confirmation message indicating that setup is complete displays.

Reset a password

1. Select Forgot password? on the Account Hub login page.
2. Choose a verification method:
   • Email: follow the directions in the email to change the password.
   • Security questions: Provide the correct security answers, select NEXT to enter a new password
   • Google Authenticator: Must have been enabled prior to attempting a password reset. 

For additional steps to complete portal set up, visit Account Hub Global Settings page.