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Account Support

Learn about account support for Home Internet.

T-Mobile ID

Creating your T-Mobile ID is the first step to managing your account. Think of your T-Mobile ID as your universal login to everything we offer. With it, you can easily:

A T-Mobile ID can be created for each Internet line on your account.

  • Use the email address you entered when you signed up for service.
  • Your T-Mobile notifications (including One-Time PINs) will be sent to your email.
Set up & manage your T-Mobile ID

Billing

New T-Mobile Customer

Welcome to T-Mobile! We're so excited you're here. Here's what you can expect once you activate T-Mobile Home Internet.

 

Your first bill includes: 

  • Home Internet charges from the day your device ships to the end of your first month of service.
  • Your first bill will be due within 21 days of the day your device ships.

Your next bill includes: 

  • Your normal monthly charges and payment amount.
  • You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).

Check out the video below to help understand your first bill.

Existing T-Mobile Customer

If you already have T-Mobile service, your first bill with Home internet service may seem high. Here's what you can expect once you activate T-Mobile Home Internet.

 

Your first bill includes: 

  • Home Internet charges from the day your device ships to the end of your first month of service.
  • Your second month of Internet service charges.

Your next bill includes: 

  • Your normal monthly charges and payment amount.
  • You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).

View and Pay your Bill

You can view and pay your bill by logging in to your T-Mobile account with your T-Mobile ID.

View and pay my bill

Charges

If you decide to cancel your T-Mobile Internet service, contact us.

T-Mobile provides a gateway at no extra charge. If you’re cancelling service or exchanging equipment you will need to return your equipment within 45 days, or you will be charged a non-return fee of up to $370.

When we receive your equipment, we’ll inspect it for excessive damage including but not limited to:

  • LCD screen damage
  • Physical damage to the gateway
  • Tampering, hardware alterations, or modifications
  • Liquid damage
  • Other excessive damage

We’ll notify you if we found your equipment was returned with excessive damage. If excessive damage is found, a one-time charge of $79 will be added to your bill within 1-2 bill cycles. The charge is displayed on the bill as INTERNET EQUIP DAMAGE CHARGE.

Data

Check Data Usage

If you have a plan with a data bucket, your monthly data allotment does not rollover month to month. It replenishes on the bill cycle close date.

You'll receive a notification on your gateway (and email, if an email address is on file) at 95% and 100% of data usage. To view your data usage:

  1. Log into your T-Mobile account. Don't have a T-Mobile account? Learn more and set up your T-Mobile ID.
  2. Check your usage.

 

Add an internet data pass

To purchase an internet data pass on your plan, contact us at 1-800-866-2453 for assistance.

  • Home Internet Lite or AWAY™ bucketed plan: you can purchase a 10 GB Internet Data Pass ($10 per line) or 25 GB Internet Data Pass ($20 per line).
  • Internet Backup plan: you can get 130GB of free extra data, up to 3 times a year. 

 

 

Get more data

Moving to a New Address

  • Contact us at 1-877-373-0347 prior to moving to confirm that your new address is eligible for service and set up a change of address.
  • If service is available at your new address, you can follow the set up instructions when you move.

Pause your Service

  • If you have the AWAY™ plan, you can pause your service up to 90 days, twice a year, for $10/month.
  • Learn how to pause your line using seasonal suspend via the T-Life app or on T-Mobile.com.

Looking for something else?

Return to T-Mobile Internet Support
Learn more about Account Support

 

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