Account Support

Creating your T-Mobile ID is the first step to managing your account. Think of your T-Mobile ID as your universal login to everything we offer. With it, you can easily:

• Pay your bill
• Set up AutoPay
• Change line permissions and line nicknames
• Set up biometric login
• Manage paperless billing
• And more! Without having to go into a store.

A T-Mobile ID can be created for each Internet line on your account.

• Use the email address you entered when you signed up for service.
• Your T-Mobile notifications (including One-Time PINs) will be sent to your email.

New T-Mobile Customer

Welcome to T-Mobile! We're so excited you're here. Here's what you can expect once you activate T-Mobile Home Internet.

 

Your first bill includes: 

• Home Internet charges from the day your device ships to the end of your first month of service.
• Your first bill will be due within 21 days of the day your device ships.

Your next bill includes: 

• Your normal monthly charges and payment amount.
• You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).

Existing T-Mobile Customer

If you already have T-Mobile service, your first bill with Home internet service may seem high. Here's what you can expect once you activate T-Mobile Home Internet.

 

Your first bill includes: 

• Home Internet charges from the day your device ships to the end of your first month of service.
• Your second month of Internet service charges.

Your next bill includes: 

• Your normal monthly charges and payment amount.
• You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).

View and pay your bill

You can view and pay your bill by logging in to your T-Mobile account with your T-Mobile ID.

Check Data Usage

If you have a plan with a data bucket, your monthly data allotment does not rollover month to month. It replenishes on the bill cycle close date.

You'll receive a notification on your gateway (and email, if an email address is on file) at 95% and 100% of data usage. To view your data usage:

1. Log into your T-Mobile account. Don't have a T-Mobile account? Learn more and set up your T-Mobile ID.
2. Check your usage.

 

Add an internet data pass

To purchase an internet data pass on your plan, contact us at 1-800-866-2453 for assistance.

• Home Internet Lite or AWAY™ bucketed plan: you can purchase a 10 GB Internet Data Pass ($10 per line) or 25 GB Internet Data Pass ($20 per line).
• Internet Backup plan: you can get 130GB of free extra data, up to 3 times a year. 

 

 

Get more data

• Learn how to review your plan and see what features and services are included.
• To change your plan, visit your local T-Mobile store or contact us for assistance.

• Contact us at 1-877-373-0347 prior to moving to confirm that your new address is eligible for service and set up a change of address.
• If service is available at your new address, you can follow the set up instructions when you move.

• If you have the AWAY™ plan, you can pause your service up to 90 days, twice a year, for $10/month.
• Learn how to pause your line using seasonal suspend via the T-Life app or on T-Mobile.com.

• Visit Redeem T-Mobile Rebates & Promotions within 30 days of activating your new line.
• Use the same login that you use to access your T-Mobile account online (T-Mobile ID).
• If you are a Home Internet only customer, you can find your assigned billing phone number on your bill under "connected devices".
• Follow the instructions on the page and refer to the FAQs for questions.