Account Support
Learn about account support for Home Internet.
T-Mobile ID
Creating your
- Pay your bill
- Set up AutoPay
- Change line permissions and line nicknames
- Set up biometric login
- Manage paperless billing
- And more! Without having to go into a store.
A
- Use the email address you entered when you signed up for service.
- Your
T-Mobile notifications (including One-Time PINs) will be sent to your email.
Billing
New T-Mobile Customer
Welcome to
Your first bill includes:
- Home Internet charges from the day your device ships to the end of your first month of service.
- Your first bill will be due within 21 days of the day your device ships.
Your next bill includes:
- Your normal monthly charges and payment amount.
- You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).
Existing
If you already have
Your first bill includes:
- Home Internet charges from the day your device ships to the end of your first month of service.
- Your second month of Internet service charges.
Your next bill includes:
- Your normal monthly charges and payment amount.
- You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).
View and pay your bill
You can view and pay your bill by logging in to your
Charges
If you decide to cancel your T-Mobile Internet service, contact us.
When we receive your equipment, we’ll inspect it for excessive damage including but not limited to:
- LCD screen damage
- Physical damage to the gateway
- Tampering, hardware alterations, or modifications
- Liquid damage
- Other excessive damage
We’ll notify you if we found your equipment was returned with excessive damage. If excessive damage is found, a one-time charge of $79 will be added to your bill within 1-2 bill cycles. The charge is displayed on the bill as INTERNET EQUIP DAMAGE CHARGE.
Data
Check Data Usage
If you have a plan with a data bucket, your monthly data allotment does not rollover month to month. It replenishes on the bill cycle close date.
You'll receive a notification on your gateway (and email, if an email address is on file) at 95% and 100% of data usage. To view your data usage:
- Log into your
T-Mobile account. Don't have aT-Mobile account? Learn more and set up yourT-Mobile ID. - Check your usage.
Add an internet data pass
To purchase an internet data pass on your plan, contact us at 1-800-866-2453 for assistance.
- Home Internet Lite or AWAY™ bucketed plan: you can purchase a 10 GB Internet Data Pass ($10 per line) or 25 GB Internet Data Pass ($20 per line).
- Internet Backup plan: you can get 130GB of free extra data, up to 3 times a year.
Get more data
- Learn how to review your plan and see what features and services are included.
- To change your plan, visit your local
T-Mobile store or contact us for assistance.
Moving to a New Address
- Contact us at 1-877-373-0347 prior to moving to confirm that your new address is eligible for service and set up a change of address.
- If service is available at your new address, you can follow the set up instructions when you move.
Pause your Service
- If you have the AWAY™ plan, you can pause your service up to 90 days, twice a year, for $10/month.
- Learn how to pause your line using seasonal suspend via the T-Life app or on
T-Mobile .com.
Promotion Redemption
- Visit Redeem
T-Mobile Rebates & Promotions within 30 days of activating your new line. - Use the same login that you use to access your
T-Mobile account online (T-Mobile ID). - If you are a Home Internet only customer, you can find your assigned billing phone number on your bill under "connected devices".
- Follow the instructions on the page and refer to the FAQs for questions.
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