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[](https://www.t-mobile.com/home-internet) Log in [](https://www.t-mobile.com/home-internet) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Plans](https://www.t-mobile.com/home-internet/plans) Plans - [Home Internet plans](https://www.t-mobile.com/home-internet/plans) - [Home Internet ALL-IN plan](https://www.t-mobile.com/home-internet/plans/all-in-unlimited-internet-plan) - [55+ Phone & Internet Bundle](https://www.t-mobile.com/home-internet/deals/phone-internet-bundles-for-seniors) - [Home Internet AWAY plan](https://www.t-mobile.com/home-internet/plans/rv-camper-internet-plans) - [Home Internet Backup plan](https://www.t-mobile.com/home-internet/plans/5g-backup-internet-options) - [Business Internet plan](https://www.t-mobile.com/business/solutions/business-internet-services/small-business-internet) - [Prepaid Internet plan](https://www.metrobyt-mobile.com/home-internet-plans.html?INTNAV=tNav%3APlans%3APrepaidInternetPlan) - [Fiber Internet](https://www.t-mobile.com/home-internet/fiber) - [Internet Speed & Technology](https://www.t-mobile.com/home-internet/how-5g-home-internet-works) Internet Speed & Technology - [Internet Speed & Technology](https://www.t-mobile.com/home-internet/how-5g-home-internet-works) - [Internet deals](https://www.t-mobile.com/home-internet/deals) Internet deals - [Internet deals](https://www.t-mobile.com/home-internet/deals) - [Phone & internet bundles](https://www.t-mobile.com/cell-phone-plans/phone-home-internet-bundle) - [Same Day Delivery](https://www.t-mobile.com/home-internet/doordash-same-day-internet) - [Moving](https://www.t-mobile.com/home-internet/transfer-internet-service) - [Support](https://www.t-mobile.com/support/home-internet) Support - [Getting started](https://www.t-mobile.com/support/home-internet) - [WiFi Gateway device](https://www.t-mobile.com/support/home-internet/t-mobile-gateway) - [Internet app](https://www.t-mobile.com/support/home-internet/app) - [Test Drive Worry-Free Trial](https://www.t-mobile.com/support/home-internet/15-day-test-drive) - [Home Internet FAQ](https://www.t-mobile.com/home-internet/faq) - [Internet Troubleshooting](https://www.t-mobile.com/support/home-internet/customer-support) [Contact](https://www.t-mobile.com/support/home-internet/contact-us) Contact - [Sales: 1-844-839-5057](tel:1-844-839-5057) - [Support: 1-844-275-9310](tel:1-844-275-9311) - [Check order status](https://www.t-mobile.com/orders/order-status) - Screen share with an Expert Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions [Check availability](https://www.t-mobile.com/home-internet/eligibility) My account [Log in](https://www.t-mobile.com/signin?state=https%3A%2F%2Fwww.t-mobile.com%2Fhome-internet%2Fplans) [Back to my account](https://www.t-mobile.com/account/dashboard) For Home Internet customers only - [Sign up for T-Mobile ID](https://www.t-mobile.com/home-internet-signup) - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) [](https://www.t-mobile.com) # Account Support Learn about account support for Home Internet. - [T-Mobile ID](https://www.t-mobile.com#tmoid) - [Billing](https://www.t-mobile.com#billing) - [Charges](https://www.t-mobile.com#charges) - [Data](https://www.t-mobile.com#data) - [Moving to New Address](https://www.t-mobile.com#movers) - [Pause your Service](https://www.t-mobile.com#pause) - [Promotion Redemption](https://www.t-mobile.com#redeem) ## T-Mobile ID Creating your T-Mobile ID is the first step to managing your account. Think of your T-Mobile ID as your universal login to everything we offer. With it, you can easily: - [Pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [Set up AutoPay](https://www.t-mobile.com/support/account/autopay) - [Change line permissions](https://www.t-mobile.com/support/account/set-online-permissions) and [line nicknames](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - Set up [biometric login](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [Manage paperless billing](https://account.t-mobile.com/) - And more! Without having to go into a store. A T-Mobile ID can be created for each Internet line on your account. - Use the email address you entered when you signed up for service. - Your T-Mobile notifications (including One-Time PINs) will be sent to your email. [Set up and manage your T-Mobile ID , opens in a new window](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) ## Billing ### New T-Mobile Customer Welcome to T-Mobile! We're so excited you're here. Here's what you can expect once you activate T-Mobile Home Internet.   Your first bill includes:  - Home Internet charges from the day your device ships to the end of your first month of service. - Your first bill will be due within 21 days of the day your device ships. Your next bill includes:  - Your normal monthly charges and payment amount. - You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).  Understand Your First Home Internet Bill __Existing T-Mobile Customer__ If you already have T-Mobile service, your first bill with Home internet service may seem high. Here's what you can expect once you activate T-Mobile Home Internet.   __Your first bill includes:__  - Home Internet charges from the day your device ships to the end of your first month of service. - Your second month of Internet service charges. __Your next bill includes:__  - Your normal monthly charges and payment amount. - You can expect to see this amount on your bills going forward (unless any additional changes are made to your account). __View and pay your bill__ You can view and pay your bill by logging in to your T-Mobile account with your T-Mobile ID. [View and pay my bill , opens in a new window](https://account.t-mobile.com/signin) ## Charges #### __If you decide to cancel your T-Mobile Internet service, [contact us](https://www.t-mobile.com/support/home-internet/contact-us).__ T-Mobile provides a gateway at no extra charge. If you’re cancelling service or exchanging equipment you will need to return your equipment within 45 days, or you will be charged a non-return fee of up to $370. When we receive your equipment, we’ll inspect it for excessive damage including but not limited to: - LCD screen damage - Physical damage to the gateway - Tampering, hardware alterations, or modifications - Liquid damage - Other excessive damage We’ll notify you if we found your equipment was returned with excessive damage. If excessive damage is found, a one-time charge of $79 will be added to your bill within 1-2 bill cycles. The charge is displayed on the bill as INTERNET EQUIP DAMAGE CHARGE. ## Data __Check Data Usage__ If you have a plan with a data bucket, your monthly data allotment does not rollover month to month. It replenishes on the bill cycle close date. You'll receive a notification on your gateway (and email, if an email address is on file) at 95__%__ and 100% of data usage. To view your data usage: 1. Log into your T-Mobile account. Don't have a T-Mobile account? [Learn more and set up your T-Mobile ID](https://www.t-mobile.com/support/home-internet/id-and-billing "Learn more about you T-Mobile ID, account, and billing"). 2. [Check your usage.](https://www.t-mobile.com/support/account/check-your-usage)   __Add an internet data pass__ To purchase an internet data pass on your plan, contact us at 1-800-866-2453 for assistance. - __Home Internet Lite or AWAY™ bucketed plan:__ you can purchase a 10 GB Internet Data Pass ($10 per line) or 25 GB Internet Data Pass ($20 per line). - __Internet Backup plan passes:__ 100 hours of extra data, three times a year, at no additional cost.     __Get more data__ - Learn how to [review your plan](https://www.t-mobile.com/support/account/add-or-remove-services "Learn how to review your plan") and see what features and services are included. - To change your plan, visit your local [T-Mobile store](https://www.t-mobile.com/support/account/add-or-remove-services "Find a T-Mobile store location") or [contact us](https://www.t-mobile.com/support/home-internet/contact-us "Contact T-Mobile for assistance") for assistance. ## Moving to a New Address - Contact us at 1-877-373-0347 prior to moving to confirm that your new address is eligible for service and set up a change of address. - If service is available at your new address, you can follow the [set up instructions](https://www.t-mobile.com/support/home-internet "Set up instructions") when you move. ## Pause your Service - If you have the AWAY™ plan, you can pause your service up to 90 days, twice a year, for $10/month. - [Learn how](https://www.t-mobile.com/support/account/suspend-or-restore-your-line "Learn how to pause your line via the T-Life app") to pause your line using seasonal suspend via the T-Life app or on T-Mobile.com. ## Promotion Redemption - Visit [Redeem T-Mobile Rebates & Promotions](https://promotions.t-mobile.com/ "Redeem T-Mobile Rebates & Promotions") within 30 days of activating your new line. - Use the same login that you use to access your T-Mobile account online (T-Mobile ID). - If you are a Home Internet only customer, you can find your assigned billing phone number on your bill under "connected devices". - Follow the instructions on the page and refer to the [FAQs](https://promotions.t-mobile.com/faq "T-Mobile Rebates & Promotions FAQs") for questions. ## Looking for something else? [Return to T-Mobile Internet Support , opens in a new window](https://www.t-mobile.com/support/home-internet) [Learn more about Account Support , opens in a new window](https://www.t-mobile.com/support/account)   __Was this helpful?__    Survey Link ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen with an Expert __Get guided support over the phone or while shopping in-store__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
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