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Welcome to T-Mobile Internet Support

Our internet is designed to be easy to set up and effortless to maintain. Find setup instructions, helpful videos and troubleshooting guides below.

1. Create your T-Mobile ID and Account

New to T-Mobile? Get your T-Mobile ID to finish setting up your account and learn more about your T-Mobile account and billing.

Already have a T-Mobile ID? Use your existing T-Mobile ID to access and manage your T-Mobile account.

Create your T-Mobile ID

2. Get the T Life app

Using the T Life app is the easiest way to set up your service. It can also help find the best location for your gateway, monitor Wi-Fi connectivity, manage when your family’s online, see who’s connected to your network, and more. If you don't want to use the app, you can still connect to your network using the default name and password on the gateway label and skip to the next step.

The T Life app also provides access to other T-Mobile perks such as T-Mobile Tuesdays, and innovations like the ability to manage your gateway anytime, anywhere.

Learn more about the T Life app

3. Set up your gateway and network

Our 5G gateways offer standard Wi-Fi, multiple home networks (SSID), and connection to T-Mobile's massive 5G network. We offer a variety of gateways with the same key features. You will receive the first available based on inventory levels when you sign up.

 

After you set up your gateway, then you can set up your Mesh Access Point. (Home Internet Plus customers only).

 

Each time you move your gateway you should use the gateway placement assistant in the app to find the best location for your gateway.

Learn more about gateway placement and setup Get help setting up a replacement gateway

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Get to know your gateway

Use the links below to find technical details and specifications or check out our tutorials for help setting up and using your gateway.

5G Gateway (G4AR & G4SE)

Learn more Tutorials
The front of the T-Mobile 5G Gateway with the LCD screen displaying signal

Sagemcom Fast 5688W

Learn more Tutorials
Front view of the Sagemcom Fast 5688W gateway

Nokia 5G21

Learn more Tutorials
Front view of the Nokia 5G21 Gateway

Arcadyan KVD21

Learn more Tutorials
Front view of the Arcadyan KVD21 gateway

4. Connect your devices

Connect your device and equipment using Wi-Fi or Ethernet. Use the link below to get tutorials and instructions for connecting devices and third-party equipment.

Learn more about connecting devices and equipment

5. Get acquainted with your bill

Learn how to access your bill, what to expect, and how to manage your account and benefits with your T-Mobile ID.

Learn about your account and billing

Troubleshooting

Need help with your T-Mobile Internet or gateway? Our Troubleshooting guides can help fix the most common T-Mobile Internet issues.

Troubleshooting guides

Still need help?

Find out what people are talking about in our TV & Home Internet forum in the T-Mobile Community or check out our FAQs for the most common questions about T-Mobile Internet.

Go to T-Mobile Community View our FAQs

If you still have questions or need help, our T-Mobile Internet support team is here for you.

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