AutoPay is a free service that automatically deducts payments from your linked bank account or debit card to pay your T-Mobile bill. You may also get monthly bill credits for up to eight lines on a qualifying plan when AutoPay (with an eligible payment method) is active for your entire billing cycle. Prepaid customers, use the Refill your prepaid account page.

Eligibility

• To be eligible for the AutoPay discount each month, you must meet the following requirements:
  • Be on an eligible plan that offers an AutoPay discount.
  • Be active on AutoPay at the time of bill processing.
  • Have paid the prior month's bill by its due date.
  • Cards with statements mailed to foreign addresses can’t be used for AutoPay.
  • Payment method must be a linked bank account (Pay by Bank) or debit card. Credit cards and digital wallets (Apple Pay/Google Pay) are not eligible.
  • With Pay by Bank, you do not need to enter your card or bank account/routing number. The connection is encrypted, and your identity is verified by your bank's strong multi-factor authentication:
    • It's secure! Log in using bank credentials to set it up making a safe and easy way to ensure you remain eligible for AutoPay discount.
    • Simple! Setup is easy and does not require you to manually enter bank account information.
    • Safe! Multi-factor authentication is required which ensures the safest payment option.
    • Easy! Reduces the risk of disruption by card loss, theft or expiration.
• AutoPay isn't available for No Credit Check plans.

Payment schedule

• Payments are withdrawn approximately two days before your bill due date. 
• There is no processing delay after you set up AutoPay for the first time. For example, a bill due the day after AutoPay is set up could process.

Unprocessed payments

• You'll be notified by text message if AutoPay is rejected or you have an unprocessed payment.
• Unprocessed payments are automatically reprocessed in five banking days.

AutoPay and payment arrangements

• AutoPay will pause while on an active payment arrangement. Once your payment arrangement is successfully completed or if you delete the payment arrangement, AutoPay will resume
• Any AutoPay discount(s) will not apply if your account is or becomes past due.
• If the payment arrangement fails, you will be unenrolled from AutoPay.

Cancel AutoPay

Canceling your account doesn't automatically cancel AutoPay; you must cancel AutoPay separately.

Full terms

Recently set up AutoPay? For more information, check out the full T-Mobile AutoPay Terms and Conditions.