Frequently Asked Questions

• T-Mobile Home Internet is an expanding offering from T-Mobile, available to more than 30 million households nationwide.
• It's fast, affordable home internet service that lets you do it all for just $50 a month with AutoPay, taxes and fees included for qualified accounts – a flat price, no annual contract and no data caps.
• T-Mobile Home Internet service connects to the same great 4G LTE or 5G network T-Mobile smartphones run on, depending on signal availability at your eligible address.
• You receive service through a 5G Gateway device (which combines the capabilities of a router and a modem), the Gateway device then converts the 5G signal to Wi-Fi, and provides a Wi-Fi signal accessible by all the devices in your home.
• Easy, self-installation – set up in as little as 15 minutes.

• T-Mobile Home Internet is just $50 all in with AutoPay, or $55 without AutoPay.
• There's no annual service contract and no hidden fees and 24/7 support from T-Mobile's amazing Customer Care Team.

Nope! There are no data caps on our 5G Home Internet service.

T-Mobile 5G Home Internet customers see typical download speeds between 33-182 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming. Speeds can vary depending on location, signal strength and availability, time of day, and other factors. Our speed projections are based on our analysis of internal and third-party data. See T-Mobile.com/OpenInternet for more information.

We don't offer tiered pricing based on speeds at this time. Customers automatically receive the best speeds available from the Home Internet service at their home address. As better speeds are available, customers will automatically experience them, at no additional cost. During congestion, Home Internet customers may notice speeds lower than customers using other T-Mobile services due to data prioritization.

You can use your Home Internet for all the homework, streaming, and video conferencing you need! But to ensure that our network is available for all customers, there are some restrictions on activities that can damage or disproportionately congest the network. For example, Home Internet is not intended for unattended use, automatic data feeds, automated machine-to-machine connections, or uses that automatically consume unreasonable amounts of available network capacity. Please see T-Mobile's Terms and Conditions for prohibited uses.

Typical upload speeds are between 6 Mbps and 23 Mbps. See T-Mobile.com/OpenInternet for details.

Starting October 5, 2021, customers can get Home Internet for just $50 a month with AutoPay.

Home Internet uses the same great network T-Mobile smartphones run on. Home Internet customers get service for just $50/month, with no hidden fees, no price hikes, no annual contracts, and no data caps. The T-Mobile High-Speed Internet Gateway (which combines the capabilities of a router and a modem), is delivered directly to their home, and it’s easy to install. Just plug it in, turn it on, and you’re ready to go - streaming, zooming, and remote learning are all supported.

No, customers transfer service to an eligible new home at no cost.

Customers are required to call T-Mobile prior to moving to confirm that their new address is eligible for service. If T-Mobile Home Internet is available at the new address, you can use it as soon as you move in. If a customer moves without notifying T-Mobile, they may not be eligible for service. Please call 1-844-275-9310 to set up a change of address.

New and existing T-Mobile Home Internet customers are eligible for the $50 plan.

You can get this plan in any T-Mobile Retail store, via Virtual Retail, or by calling your personal Team of Experts, just dial 611 from your T-Mobile phone.

No, a voice plan is not required to sign up for T-Mobile Home Internet.

Most T-Mobile Home Internet customers are on tax-inclusive voice plans or have Home Internet as the only lines on their account. This means that regulatory fees are included in the price of Home Internet. Customers on a tax-exclusive voice plan will pay regulatory fees on top of the $50 after AutoPay rate.

Yes, existing customers on a $60 Home Internet plan are eligible to switch. Just reach out to our T-Mobile Team of Experts.

No, Home Internet is not eligible for an employee discount.

You were enrolled in our $10 HINT discount and we’re making an adjustment to simplify your Home Internet bill. On your next bill, you’ll see a flat price, instead of a bill credit, but your monthly cost will NOT change. You may receive a text that says you’ve been un-enrolled from your promotional service, but you can disregard it.

On your next bill, you’ll see a flat price for your HINT service instead of a bill credit, but the cost of your service will NOT change.

We are switching you over to a flat monthly price which will simplify your monthly bill. Your monthly cost will not change.

Yes, as long as T-Mobile is available at your new address, you can just unplug your gateway in one house and plug it back in at another house.

Please contact 1-844-275-9310 to confirm availability at your new address.

New and existing T-Mobile customers activating internet on a qualifying plan are eligible to receive their money back via a one time bill credit if they choose to schedule cancellation of service within the first 15 days of activation. Thanks to Test Drive, everyone has the opportunity to try T-Mobile Home Internet or Small Business Internet WORRY FREE for 15 days.

New and existing T-Mobile customers activating internet on a qualifying plan are eligible to receive their money back via a one time bill credit when if choose to schedule cancellation of service within the first 15 days of activation.

Any customer who activates T-Mobile Home Internet or Small Business Internet on a qualifying plan within the promotional window and schedules cancellation of service within the first 15 days of activation will qualify for Test Drive.

At the time cancellation is scheduled, a one time bill credit will be applied to your account to zero out any T-Mobile Internet service charges on your bill. If there is a credit balance on the account because a payment was made before the one time bill credit was applied, the credit balance will be proactively paid out after 30 days via a Prepaid MasterCard from North Lane to the billing address on file.

Once you receive a notification that your 5G gateway has shipped, your 15 day Test Drive window begins.

Test Drive is valid only for activations starting May 10, 2022. If you purchased T-Mobile Home Internet or Small Business Internet before May 10, 2022, you are unfortunately not eligible for Test Drive.

Yes, you will need to return the gateway after you cancel your service, or you will be charged a non-return fee to your bill that is not eligible for any money back adjustment. Equipment Non-Return Fees are not part of Test Drive. These will be handled in the same way they would without Test Drive and are not eligible for a money back adjustment.

• You can go here to check availability at your address and get started www.t-mobile.com/isp.
• Once you successfully submit the form you will be provided contact information for our Home Internet team.

We are working aggressively to expand T-Mobile Home Internet Service to more and more people, but don't have specific dates by location currently. If you are on our waiting list, we will let you know as soon as the service is available to you!

Yes! You'll be able to use your T-Mobile Home Internet to connect your computer, phone, and numerous other devices in your home simultaneously.

• Sometimes, if you're the primary account holder on an existing T-Mobile account, we'll send you an invitation when another location on your account is eligible. In this situation, you might get a "waiting list" message if you try to check availability for your own address.
• T-Mobile Home Internet invitations for existing T-Mobile accounts are tied to a specific phone number, so if the correct phone number is not entered on the form, you'll get that response even if you received an invite.
• You can re-try using a different phone number on your account or call our dedicated Customer Care team at 1-844-275-9310 to help.

If you have placed an order for a device and have not received it yet, you can check your order status here.

T-Mobile Home Internet is available only in limited areas. Please head to the www.t-mobile.com/isp to see if T-Mobile Home Internet is available at your address. Availability is limited-so don't delay.

No, service is available for everyone at an eligible address.

Great news! T-Mobile has the Internet access solutions that you need to keep your business and your employees connected and productive. Click here to learn more about business-grade internet connectivity for your remote workers and your business.

We're working to expand T-Mobile Home Internet service to more and more people over time-we appreciate your patience! As soon as we're ready for you, we'll let you know!

T-Mobile has launched a pilot program to deliver home internet service over fiber-optic lines to select residential buildings in Manhattan, using a local fiber provider's fiber-optic network. If you live in Manhattan and want more info on this pilot program, visit t-mobilefiber.com.

Simply power up your T-Mobile High-Speed Internet Gateway, download the T-Mobile Internet app (Android or iOS), and follow a few instructions. And if you have any trouble, you can contact our T-Mobile Home Internet support team through the app or at 1-844-275-9310 for 24x7 assistance.

No. The T-Mobile 5G Gateway is specific to your eligible address, so you can't move it from one location to another. This helps us assure that the place of use meets our network standards to provide you and others with a high quality of service.

A T-Mobile ID is a credential that links the services you use with T-Mobile, including Home Internet. With a T-Mobile ID and password, you can log into My T-Mobile to pay your bill, set up and manage AutoPay, and more.
Home Internet customers can create a T-Mobile ID by signing up here using the email address you used at time of sale.
Note: Home Internet customers that did not provide an email address for service notifications and receive a paper bill will need to call 844-275-9310 to provide their email address in order to register for T-Mobile ID.

Safety and security are our top priorities. By choosing a Home Internet device password and network passwords, you'll maximize your Wi-Fi security.

• If you are using the 4G LTE Gateway, you will need to choose a password for each of your two networks.
• If you are using the 5G Gateway one password can be used for both networks.

To see your bill and payment options, log into My T-Mobile with your T-Mobile ID. You can also set up automatic, recurring payments with our free AutoPay service.
If you need a T-Mobile ID, you can sign up here. You will need to use the email address used at time of sale.
Note: Home Internet customers that did not provide an email address for service notifications and receive a paper bill will need to call 844-275-9310 to provide their email address in order to register for T-Mobile ID.

If you are having problems with the connection, the Gateway or the app we can help! Go here for more information: Troubleshooting Support. You can also reach out to us on social media or call the T-Mobile Home Internet support team 24x7 at 1-844-275- 9310 to get help with your service.

• Customers can connect up to 64 devices to their home Wi-Fi.
• Wi-Fi 6 also provides Muti-user MIMO, which creates more capacity as more users connect, improving individual speeds when many devices are accessing Wi-Fi. (Wi-Fi 6 performance and advantages are based upon using Wi-Fi 6 devices).
• The Gateway is multiple home network (SSID) capable, which allows customers to set up 4 separate Wi-Fi names for various uses such as a guest network for your friends and family.
• It connects to the massive capacity of T-Mobile's 4G LTE and 5G networks.
• The SIM card will only work with the 5G Gateway device. It cannot be moved into other devices or routers.

No. The T-Mobile 5G Gateway will be specific to your eligible address, so you can't move it from one location to another. This helps us assure the place-of-use meets our network standards to provide you with a high quality of service.

The T-Mobile 5G Gateway has the latest Wi-Fi 6 technology. Instead of boosting the speed for individual devices connected, Wi-Fi 6 is all about improving the network when a bunch of devices are connected.

Yes. T-Mobile's 5G Gateway is compatible with most modern Wi-Fi routers.

• The 5G Gateway has modern Wi-Fi technology that's capable of delivering great connectivity across most homes, all on its own.
• Connecting the gateway to older (or less advanced) existing network equipment can impact performance
• There may settings on existing routers that need to be adjusted for compatibility and/or performance (example - some existing routers may need to be set to "bridge mode" to be compatible)

Remember: The T-Mobile Home Internet app allows customers to choose a name (and password) for the Wi-Fi network it broadcasts. This means customers could disconnect their current Wi-Fi router, then set the 5G Gateway's network name (and password) to match what they were previously using. This allows Wi-Fi devices in-home to seamlessly switch to the new Wi-Fi network, without having to re-input the name and password.

No. T-Mobile's 5G Gateway does not support a traditional voice connection and does not provide customers a "landline".

The Wi-Fi signal from your 4G LTE Wi-Fi Gateway or 5G Gateway will travel about the same distance as any other Wi-Fi signal, which ranges depending on interference and obstructions, but we estimate it will be approximately 30 feet, give or take. Your 4G LTE Wi-Fi Gateway or High-Speed Internet Gateway is designed for use in your house and should be permanently placed in the best possible location to pick up the 4G LTE or 5G signal depending on signal availability at your eligible address.

This allows you to set up 4 separate unique names for Wi-Fi for various uses. For example, if you have guests coming to visit you can name a network "Guests" for them to connect to.

Due to a combination of Covid-19 impacts and customer demand for Home Internet, inventory is extremely limited. The good news is that your existing device includes most of the same features as the new device and will continue to provide great home internet service. All of our 5G Gateways offer the same key features and experience including Wi-Fi, multiple home network (SSID), and a connection to the massive capacity of T-Mobile's 4G LTE and 5G networks.

Yes. T-Mobile's 5G Gateway is compatible with most modern mesh extenders.

Yes. T-Mobile Home Internet supports common FTP access and usage protocols.

Third party routers can be connected to a T-Mobile Gateway using the ethernet port. You will see a Wi-Fi network broadcast by both the gateway and the third-party router.

• Refer to the Nokia 5G21 User Guide or Askey TM-RTL0102 User Guide to steps to disable to Wi-Fi network broadcast from the T-Mobile Gateway.
• Note: The Wi-Fi network broadcast cannot be disabled on the Arcadyan KVD21.

Third Party VOIP services and devices that support IPv6 are compatible with T-Mobile Home Internet.

• T-Mobile Home Internet uses dynamic IP addressing, meaning the customer’s IP address will change over time.
• Dynamic IP changes may cause the geolocation to show different than the physical location of the gateway.
  • T-Mobile does not have the ability to change IP from dynamic to static.
• Streaming services that rely on IP address for specific location data to deliver live TV are not compatible with T-Mobile Home Internet. This includes Hulu Live and Sling Live TV.

Network switches that connect the gateway’s ethernet port are compatible with our gateways.

You may need to update wireless drivers/adapters on your computer to connect to the gateways' network and/or operate properly.

• Refer to the manufacturer for additional support.

Yes! Additional information can be found here: https://www.t-mobile.com/support/coverage/t-mobile-linelink

T-Mobile gateways do not have the ability to enable and disable NAT/port forwarding.

• Refer to the manufacturer or developer if NAT or port forwarding is needed.

T-Mobile gateways do not have a WPS button.

• Refer customers who ask about a WPS button to the device manufacturer for workaround steps for connecting without WPS.

No, T-Mobile Home Internet Service does not have a firewall installed.

Yes, customers can manually configure DNS server addresses on their connected devices. The DNS server configuration on the gateway itself is fixed.

Wi-Fi Extenders and Mesh Products that support Wi-Fi 6 are fully compatible with our 5G Gateways.

Yes, you can! Refer to the VPN developer or your IT department if you need help connecting.

Some online gaming requires advanced settings and configurations (ex. NAT/Port forwarding, UPnP/Static IP). These settings cannot be configured on the T-MobileGateway.

• Refer to the manufacturer or developer for additional support.

Common issues connecting Smart Home / Home Automation devices are resolved by separating the 2.4 GHz or a 5 GHz Wi-Fi networks.

• Refer to the manufacturer or developer for additional support.

No, T-Mobile Home Internet Service only provides internet connectivity.

T-Mobile gateways do not have the ability to change NAT type.

• Refer to the manufacturer or developer if you receive an error about NAT.

T-Mobile does not have the ability to change IP from dynamic to static.

The 5G Gateway is preconfigured with a single Wi-Fi network, which functions on both 2.4 Ghz and 5 Ghz frequencies and supports intelligent band steering.

• You can use the Web Gateway User Interface to set up separate 2.4 and 5GHz networks.
  • Nokia steps: https://www.t-mobile.com/support/devices/web-gateway-user-interface-gui-high-speed-internet-gateway
  • Arcadyan steps: https://www.t-mobile.com/support/devices/web-gateway-user-interface

T-Mobile gateways do not have the ability to enable and disable bridge mode.
Nokia gateways can enable/disable the SSID from the Web Gateway User Interface (Web GUI).

• https://www.t-mobile.com/support/devices/web-gateway-user-interface-gui-high-speed-internet-gateway

We use WPA2/WPA3.