Frequently Asked Questions

T-Mobile All-In or Amplified Home Internet customers delivering typical download speeds between 170 mbps - 498 mbps. Typical upload speeds are between 12 – 55 Mbps. 25% of our customers see speeds below and 25% see speeds above these ranges.

 

T-Mobile Rely Home Internet customers delivering typical download speeds between 170 mbps – 354 mbps, with speeds up to 354 mbps. Typical upload speeds are between 12 – 55 mbps.

Keep in mind that speeds can vary depending on location, time of day, signal strength and availability, and other factors. Click here for more info. 

While we can’t directly compare speeds for T-Mobile 5G Home Internet vs. Xfinity, Spectrum, Comcast, Cox, etc., you can check your current speeds here and see for yourself. Best of all, you have nothing to lose, since you can try out T-Mobile Home Internet with our 15 day worry free trial to make sure you find a plan that works for you.

• It’s affordable internet service with national availability that lets you do it all with no annual contract, and no monthly equipment fees.
• T-Mobile Internet service is powered by America’s largest 5G network in locations we determine will receive a great internet experience.
• You receive service through a 5G Gateway device (which combines the capabilities of a router and a modem), the Gateway device then converts the 5G signal to Wi-Fi, and provides a Wi-Fi signal.
• The T-Mobile Rely Internet, T-Mobile Amplified Internet, T-Mobile All-In Internet and AWAY™ plans have our 5-year price guarantee so you won’t have to worry about exploding bills and price hikes (exclusions like taxes and fees apply).
• Go from box to browsing in 15 minutes or less with an easy, self-installation process.

Eligibility is determined by the home service address. Address eligibility is based off network capacity, which is always expanding, but can also change as more customers join T-Mobile. New and existing T-Mobile customers can check availability here.

• T-Mobile Rely Internet, T-Mobile Amplified Internet and T-Mobile All-In Internet must have a home service address that is eligible for unlimited service. These plans are eligible for use at only the approved home address and may be restricted away from the approved address.
• Home Internet Lite must have a service address eligible for Lite plans. Home Internet Lite plans activated starting May 9, 2024 may only be used at the approved address and may be restricted away from the approved address.
• AWAY™ customers must have an eligible physical address to get started. Once activated, AWAY™ plans may be used nationwide across T-Mobile's network, but should not be used primarily in a single location.

Yes, new and upgrading customers on the T-Mobile Rely Internet, T-Mobile Amplified Internet, T-Mobile All-In Internet and AWAY™ plans are covered by our 5- year price guarantee. 5-year price guarantee means that we won't change the price of fixed-wireless 5G internet data for at least 5 years while you are on an eligible plan. Taxes & fees, voluntary equipment or speed upgrades, future wireless generations, select limited-time promotions, per-use charges, third-party services, and network management practices aren't included. This guarantee starts when you activate or switch to an eligible plan and doesn't restart if you add a line or change plans after that.

Yes, you can get a discount when you bundle T-Mobile Rely Internet, T-Mobile Amplified Internet, or T-Mobile All-In Internet with T-Mobile voice service. For more information on our plans and discounts, visit our Home Internet Plans page.

We don’t offer tiered pricing based on speeds at this time. Customers receive the best speeds available from the service at their location. As better speeds are available, customers will automatically experience them, at no additional cost. During congestion, Internet customers may notice speeds slower than customers using other T-Mobile services and further reduction if using >1.2TB/mo., due to data prioritization.

Great news! T-Mobile has the Internet access solutions that you need to keep your business and employees connected and productive. Visit your T-Mobile store to find the best internet option for your business - https://www.t-mobile.com/stores/locator.

You can use your Home Internet for all your everyday activities such as homework, streaming and video conferencing! But to ensure that our network is available for all customers, there are some restrictions on activities that can damage or disproportionately congest the network. For example, Home Internet is not intended for unattended use, automatic data feeds, automated machine-to-machine connections, or uses that automatically consume unreasonable amounts of available network capacity. In addition, many T-Mobile Internet products are intended to be used in a fixed location and use at a location other than the one we’ve approved is not permitted and may be restricted. Please see T-Mobile's Terms and Conditions for prohibited uses.

Yes! Call 1-800-937-8997 or 611 from your Device or visit a T-Mobile Store to sign up or upgrade your plan.

TechEdge Suite is a collection of premium technology benefits included with our All-In rate plan for customers who activated new internet service on or after November 13, 2025. Tech Edge Suite gives you a total connected experience — combining advanced protection, personalized support, and enhanced home connectivity to help you stay secure and connected across all your devices.

TechEdge Suite is included with the All-In rate plan for customers who activate new internet service on or after November 13, 2025. It’s designed for customers who want the ultimate connected experience with the latest technology built in.  

Gateway Upgrade gives eligible All-In customers the opportunity to get a one-time upgrade to the latest generation T-Mobile gateway device after 3 years — ensuring you have access to our most advanced technology.

No, Paramount+ is not available in Puerto Rico.

All our gateways are designed to provide a great experience to customers, whether streaming video, surfing the web, working from home or enjoying most types of online gaming.

Customers on the Amplified and All-In Internet plans can experience faster speeds with T-Mobile’s latest 5G gateway, delivering typical download speeds of 133 Mbps – 415 Mbps. Typical upload speeds are between 12 – 55 Mbps. 25% of our customers see speeds below and 25% see speeds above these ranges.

5G Home Internet is delivered via 5G cellular network and speeds vary due to factors affecting cellular networks. Our speed projections are based on our analysis of internal and third-party data for eligible customers. See T-Mobile.com/OpenInternet for more information.

Personal TechPro provides unlimited live U.S.-based tech support and assistance for a variety of smart connected devices in the home — from setup to computer virus removal, to everyday usage, T-Mobile 5G Home Internet Plus customers get 24/7 access to Personal TechPro through the PocketGeek® Home app.

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• Get help across various device setup stages and types of everyday tech usage challenges - Personal TechPro will help with set up, sync, troubleshooting, PC virus removal, backup photos, streaming app account setup, and more
• Available for a large range of smart devices in your home - wide range of device support coverage, including thousands of device-specific self-help tips, covering a variety of brands, models and product categories (TVs, gaming consoles, washing machines, doorbells, thermostats, indoor cameras, small appliances, computers etc.)
• Unlimited access, any time you want it - 24 hours a day, 7 days a week support hours, 363 days a year (closed on Christmas and Thanksgiving only)
• Get support in a way that results in faster solutions, in a way that you prefer to communicate in - Tap to call and tap to chat with a real person, with optional screen and camera sharing support
• Highly skilled experts that provide fast and proven service – Personal TechPro has over 98% resolution rate, calls answered in 15 seconds or less and tech challenges solved in an average of 15 minutes or less, with greater than 97% customer satisfaction rate

• AWAY™ is beyond-the-home internet designed to give you powerful and flexible internet that can be used on the go, nationwide across T-Mobile’s network. Perfect for long term RVers, seasonal travelers, digital nomads and other frequent travelers. For Small Business owners, like food trucks, mobile kiosks and local trucking companies, we also have the Small Business Internet Away plan that is perfect for their needs.
• It comes with a 5G Gateway included, and unlimited data is available so you get the freedom and flexibility of T-Mobile on the go without equipment charges. Set up is easy with self-installation, so you can go from box to browsing in 15 minutes or less.

T-Mobile Home Internet Lite provides home internet connectivity for millions of homes that aren’t yet eligible for our unlimited 5G Home Internet service. Starting at 100GB of data per month, Home Internet Lite provides many of the same great benefits as our unlimited Home Internet plan – including no annual contracts or extra equipment fees, and simple setup in under 15 minutes. Because Home Internet Lite uses the same 5G Gateway, once your address is approved for our unlimited Home Internet plan, you can seamlessly upgrade to unlimited. That is what we call a win-win.

Once you use your monthly allotment of data, you will experience reduced speeds (128kbps) for the remainder of your billing cycle. You can add more data at any time via the T-Life app, online at myTMO.com, or calling Customer Care (1-800-937-8997).

AWAY™ internet can be used nationwide across T-Mobile’s network so speeds can vary depending on your location.

<p>No, monthly data cannot be carried over.</p>

Rely Home Internet provides all the essentials for reliable 5G internet at a low monthly rate of $35/month with AutoPay and any T-Mobile voice line. Plus, with 5-year price guarantee we won’t raise your rate on internet for at least 5 years from your initial activation (exclusions like taxes and fees apply). It comes with unlimited data, our latest high-performing 5G gateway, and taxes & fees included for qualifying accounts. It delivers reliable Wi-Fi with fast speeds for common everyday internet needs like streaming, working, browsing, and playing.

With T-Mobile Amplified internet, households enjoy all the benefits from the Rely plan, plus T-Mobile’s fastest available speeds with no speed caps that seamlessly support more people and devices.

T-Mobile All-In Internet is ideal for households with more devices looking to get the most out of their Home Internet. It includes all the same benefits of Amplified including access to T-Mobile’s fastest available speeds with no speed caps to support more people and devices, plus nearly $490/year in added value with benefits like:

• Our latest high-performing 5G Gateway and a mesh unit to extend Wi-Fi signal to those hard-to-reach places.
• Advanced Cyber Security to keep your devices digitally secure and protected.
• 24/7 Interactive Live Assistance with Video Support from Assurant Personal TechPro for any T-Mobile connected smart devices in the home– helping people stay free from tech stress with setup, troubleshooting and maintenance support.
• Hulu to stream full seasons of exclusive series, plus current episodes, Hulu Originals, hit movies, and more.
• Paramount+ to stream over 40,000 episodes and hit movies, plus exclusive originals, live sports & more with Paramount+!

The Rely, Amplified and All-In Internet plans are available in Puerto Rico. Paramount+ is not available in Puerto Rico.

Please see our plans page for our latest offerings for Metro by T-Mobile.

New and existing T-Mobile customers activating Home Internet on a qualifying plan are eligible to receive their money back via a onetime bill credit if they choose to schedule cancellation of service within the first 15 days of activation.

Your 15 Days starts the day you activate and bring home your device from a retail store or once you receive a notification that your 5G gateway has shipped.

Any customer who activates T-Mobile Home Internet or Small Business Internet on a qualifying plan within the promotional window and schedules cancellation of service within the first 15 days of activation will qualify for Test Drive.

<p>Yes, you will need to return the gateway after you cancel your service, or you will be charged a non-return fee to your bill that is not eligible for any money back adjustment. Equipment Non-Return Fees are not part of Test Drive. These will be handled in the same way they would without Test Drive and are not eligible for a money back adjustment.</p>

At the time cancellation is scheduled, a one time bill credit will be applied to your account to zero out any T-Mobile Internet service charges on your bill. If there is a credit balance on the account because a payment was made before the one time bill credit was applied, the credit balance will be proactively paid out after 30 days via a Prepaid MasterCard from North Lane to the billing address on file.

The T-Mobile Network Test Drive allows non-T-Mobile customers to try T-Mobile's network for up to 30 days with their own phone, phone number and apps from another carrier. While the T-Mobile Internet Test drive allows Non-T-Mobile customers and existing T-Mobile customers to try out T-Mobile Home Internet or Small Business Internet service for 15 days after activation worry-free. If T-Mobile Internet is not right for you, cancel within the first 15 days for a full refund.